We had the 05 nav product update/recall done, and a couple weeks later the navigation unit started not working intermittently. It'd actually be more accurate to say that it only works intermittently. From the moment the car is started, the nav control unit just keeps rebooting over and over.

As expected, the dealer says it's not related to what they did. I'm somewhat inclined to believe them because the product update was related to the display unit staying on after the car's turned off; and this problem didn't start immediately after.

The nav disc is an oem 04 one. No scratches, etc.

This is what was done: http://www.in.honda.com/Rjanisis/pubs/SB/B05-029.PDF

Any thoughts?

 

If the car is still under warranty, let the dealer take care of the problem, if not.........

I have the Nav system also, but am not encountering any problems, but was curious as to what might have failed. After reading many, many threads about Acura and Honda nav failures, as many experience the problem, it seems that the battery disconnect and reconnect after 10/15 minutes doesn't change the situation, which was going to be my first thought. It appears that the dealer's solution is to replace the DVD/Navigator in the trunk, which is pretty pricey, so if under warranty, let them correct the issue, but if it's your dime and you find that the DVD is kaput, check out the following which I found on the Honda Forum:

For those who need repair of the Honda Navigation Unit found in the trunck of the car. Navigation Technical Support (888) 628-4357.

Ship to:

Alpine Electronics of America, Inc.
2012 Abalony Avenue - Unit D
Torrance, CA 90501

Include:
Description of Problem
Return Address
Phone Contact

Pay by Credit Card, Check or Money Order $150.

 

how does it not work, no display on the screen? Freezing?

 

csmeance: Most of the time the splash screen just stays all the time. Every few seconds though it'll go blank and come back on immediately, which I assume is a reboot. When it works, you have to enter the code every time.

Turbonut: Thanks for posting. The car's warranty ran out at the end of 08, and the Acura district manager denied the dealer a goodwill claim on this.

What I found based on your post:

It seems that some people have been able to solve their oem nav/audio hardware problems by sending their units directly to Alpine like what you posted:

http://www..org/forums/printthread.p...threadid=34968
https://acurazine.com/forums/1g-tsx-problems-fixes-128/navigation-dvd-player-error-676588/

Honda/Acura documents related to the subject:

http://www.justanswer.com/uploads/yo...25337_navi.pdf
http://www.in.honda.com/Rjanisis/pubs/SB/B06-001.PDF

 

It's completely b.s. of them the claim that it wasn't their doing when issues appear right after they worked on it. They should address the problem and prove that the issue is unrelated. The unit would have to be checked. If there was a software update they should reflash / reprogram the nav unit os. Check all ground connections. Check the harness connections and connectors. Sometimes a loose connector / connection could be at fault which is simple and most likely probable.

Talk to the lead technician who handles electronics and have a chat. If it's hardware related and anything other than a connector / connection / ground then you would have to power cycle many times then take the unit apart. They would probably want to replace it for the hours involved in troubleshooting. From experience though I think it's more than likely a board connector or cable connector.

 

I can't prove it, and am not entirely unsure that it's a coincidence. Despite diagnosing it over a couple days, they didn't charge anything when returning the car so I'm going to leave them alone.

Either way, I found some others here in an old thread that have had the same problem. Looks to be a component failure within the control unit. Good news is that I just called Alpine and they confirmed what's in the TSB's. $158 flat-rate to repair including return shipping. Beats the hell out of the $3600 the dealer wanted to charge for a new one.

Many thanks to Turbonut who got me looking on these lines.

 

Not bad.. Alpine would have handled this issue anyways if the dealer addressed the problem with the exception that they would charge a margin and labor on top of it.. so $158 would have been idk.. $500.. lol..

If you don't mind.. Give me the email contact to Alpine.. or you could email them.. and ask what the reoccurring problem is.. This might be simple enough to address by AZ members themselves.

 

Got the control unit back today. It was $150 flat-rate (incl shipping). The Honda/Acura said $158 incl shipping, so everything worked out well.

Here's what was done. I don't know what board this.

Main component replaced:
Part# 01T55533Y03 PWB ASSY NAVI (BN-M30U03)

Additional Repairs: DVD (Except Navigation), Error Code (text required)
Service Action: Mechanical, Apply Countermeasure (ATN# Req.), Disc Mechanism, Bracket

Part# 07-05603Z02 BKT, Spring Nut2, ATN-A051620

I googled the part number of that PWB Assembly the replaced. Just that component costs $951.95 if you buy it from an Alpine parts dealer.

 

I had the same problem in my 04TL - nav would reboot on a continuing basis. First visit to Pohanka did nothing. Second visit they swapped the entire navigation element in the console. I did have the extended warranty. Weird problem requiring entire hardware swap.

 

 

My NAVI system started to go on the fritz by requireing the entering of the NAVI code every time the engine was started and instead of a voice giving directions there was a scratchy static noise instead. The dealer wanted $3,900 to replace it plus labor. The parts counter indicated that it was made by Alpine. Their authorized dealer in the NY/NJ area is listed below:

United Radio Service
5705 Enterprise Parkway E
Syracuse, NY 13057
(800) 448-0944
(315) 446-5576

There are other authorized service centers throughout the USA, just check the Alpine Electronics of America, Inc. website.

United Radio Service requries the model number and verbal description for over the telephone budget cost estimates and will take over the phone credit card payments after they look at the unit, review their findings with you, and an agreement is reached to proceed with the repairs. When sending the unit it is best to insure the package for $4,000, include a letter with a description of the problem, contact info including name and telephone #, and payment preference. They will look at the unit and if repairs are determined not to proceed, they will return the unit to you just for the cost of return shipment.

This is a sweet deal.

 

Wassup man,

My unit started the "disc read error" on yesterday as well. I've tried several different things, none with any success. Looks like I"m going to have to send it in to Alpine as well. Was your problem corrected? How did you get the unit out the car? I can't find any real instructions on removing.

 

UPDATE...so I go out to my car today to remove the unit to send to alpine..and the navi system boots up...

 

I just started getting these errors about 3 weeks ago in my 2005 TL, bought manufactured in Feb 05. At first it gave the error every time and now it's approx every other time I start up, sometimes it works no problem. The only way I've found to get around it:
- pop out the dvd
- put dvd back in and close door
- turn off car and start it back up (if I just left it on it didn't work)
(worked every time I tried)

i'm going to bring my car into acura but if they tell me it need to be fixed for 3k since i'm out of warranty, i'll try this send it to alpine deal. Does anyone know if alpine cares if you are out of warranty from acura?

 

Also when you remove your navi unit/dvd drive, what happens to your navi screen/music capabilities? Is the radio completely fine and the map button will just display an error?

 

Just got mine back for my 05 TL Auto. Had the same items replaced and also:

13c51507y03
nosepc
assy (bn443ah/443a0/4433aa/rd613a0)

which google says is: http://www.partstore.com/Part/Alpine...C51507Y03.aspx

Just installed it and it works but it hasn't been long enough for me to believe it's fixed yet and install the "angrydad fix".

 

Hi
can some1 please help me
i have a 2005 tl
my dvd unit in the trunk has stopped working
where can i get this fixed or replaced
dealership wants 3,300

 

http://www.alpine-usa.com/support/service

1-(800) 421-2284 ext.8853

 

Mine had just crapped out too! Is it hard to take the DVD unit out? What else is needed to ship back to Alpine?

 

It's not hard to remove the control unit from the trunk. Just four screws and a few connectors. You do need to remove some the trunk lining to get to it. Shouldn't take more than 10-15min your first time.

Just put it in a well padded box and send it to their address in Torrance.

 

Ok, so basically you all are saying that I just need to take the DVD unit out of the back of my car, and send it into Alpine, they will fix it and send it back?

What are they doing to fix it? Is it a drive issue as in the DVD drive going bad? Or is there actual electronics or memory or HDD issues? I don't know what is inside that unit in the trunk of my 04' TL, it appears to be a DVD player and has a PC Card input.

What are they fixing for $160?

 

Thank you so much for this post. First my navigation stopped working (cannot read disk), then the bluetooth went dead, and then the battery went dead. Acura tells me it is because the navigation is not working and the navigation unit needs to be replaced. Car is out of warranty 56000 miles 2006 TL. They wanted an arm and a leg for this thing. I found one on ebay for about $500 and was about to buy it. Thank god I kept googling and found this link. Just mailed it to alpine and they said they would fix it for $158. I think it is very unfair of acura to not tell you about this option. I really do not think too highly of this car or company any more, especially since the new ones are so ugly.

We are in the process of getting rid of our 2004 MDX as well, moving over to infiniti. That has had it share of annoying problems as well. Gas tank slosh, busted engine mounts, premature tire wear, ac vent slide bars breaking, navigation issues.

Thanks a million for posting this information. Hopefully my bluetooth will boot back up once I get the unit back in the car. I hope everyone is as lucky to find this link when there navigation goes south.

 

yup i agree this link was so helpful. i was at the dealer just yesterday and almost got ripped off after waiting for hours i was told that it was gonna be sent out and that i would owe them 600 bucks to fix it or 3,000 for a brand new system. i asked why and was told it was for the labor, diagnostic on the unit, and to send it out to the manufacturer but when i asked who it would be sent out to i was told nothing. i told them to give me my f***ing keys and drove the car out of there myself. never going back again. i rather take my car to a honda dealer. anyways i will contact alpine tomorrow and go from there.

 

Which dealer did you go to? I got the same cost to fix it. I went to Acura of Thousand Oaks. They told me it would take 6 weeks, and what will be sent out would be the LCD display screen. I find that hard to believe. I am experience the same symptoms as everyone here, and they are saying its the LCD display. I know its bunch of bull.. I won't be going to that dealer for anything anymore. I contacted Alpine and will be sending my nav unit soon. I was quoted 158 bux.

 

i live in palm desert so went to the acura of palm springs dealer.

 

Hello, I've had the same problem as you guys on this thread have had and am thankful you've figured out the alternative to getting gouged by the dealer. I wanted to ask, are there instructions anywhere on how to remove the unit (for mailing to Alpine)?

Thanks!

 

The unit is very easy to remove. It takes about ten mintes. The unit is located in your trunk on the right hand side. You have to remove the carpet liner in order to get to out. To remove the carpet liner you first have to remove the large plastic molding that is on the wall of the front trunk by the latch point, it just pops off. Then remove the black knob looking things, that hold the carpet in place. These just screw off. Make sure you get off all the ones on the right side also including the ones all the way in the back of the trunk, may need a flashlight to see all of them. There is also on plastic pop in piece on the right hand side by the trunk well, just pry it off with a screw driver it may break.

Once you do this you can just fold that area of carpet forward. There is a opening in it where the trunk support bar. You have to give the carpet a little tug to get it ot fold over. Once the carpet is out of the way you will see the navigation unit, it looks like a cd changer. Just remove the four screws that hold it in place. Then disconnect the wire from the back. Once out of the trunk I also unscrewed the metal piece that helps brace it into the trunk. Save all you screws, I left the carpet undone until I get the unit back.

Then mail it off to alpine.

Now if anyone can tell me where the bluetooth unit is in this car, I would greatly appreciate that.

 

I noticed after I removed the trunk nav unit, my clock led display doesn't display the radio stations anymore. Anyone experiencing this?

 

Hi, I removed my unit today and yes, the radio stations do not display anymore.
And thanks fkhan27, your advice was very helpful!

BTW, I'm in Canada and I called the Alpine USA help number. Given I am a Canadian customer I was told to call Alpine Canada. They directed me to a third party support company (WC Enterprises) for any issues related to the nav system. I went there today only to be told the only service they provide is to exchange the defective unit for a refurbished one at Alpine USA. The cost is $CDN 600 (the US and Cdn dollars are close to par at this time). I am concerned that this is not a flexible enough response given others are saying Alpine USA repaired their units for $US 158 or so. Can anyone give advice on this matter?

Thanks!

 

I uploaded a DIY thread two days ago check it out.

 

Thanks jr27; that was enlightening.

Wanted to ask the thread; does anyone know what is the latest navi system e.g. '06? that can fit into an '04 TL?

Thanks

 

well first of all do you know anybody trustworthy to you with an address in the states? this way you can send to them ad they can send it to alpine and vice versa. just my

well you know what that is a very intersting question. im sure that the 06 navi unit is no different than those in the 04 and 05. the 07 and 08 unit is different but im not sure that we can simply put a 07-08 unit and it will work fine without further mods. well i will wait for the better informed members to address this question.

 

Just got my nav unit back yesterday. Popped it back in place and everything is working perfect. Also good news is that my bluetooth is working again. Maybe it was somehow linked to the navigation. It took them about 10 days to fix and mail it back to me.

On another note my battery was still dying after I removed the unit. This was the the third acura battery that did not last more then 18 months. Instead of the headache of going back to the dealer replaced it with a new interstate battery.

My car has only 54000 miles on it but all the electronics seem to keep breaking. Thinking of unloading the tl for a new infiniti G. They are giving some great deals on that car right now and if I sell my TL it wont cost that much.

 

well thats always good to know man. another satisfied member. well im gonna order the new 2011 disc first and if that doesnt fix my navi issues then i will send it. im hoping it does fix it because it works sometimes then it tells me check your disc and my bluetooth works fine so the new dvd might do the trick. if not i still planned to update since i have version 3.3

 

False alarm. The bluetooth only worked the first day. Now its not working and just gives the booting up message. So fixing the nav unit did not fix the bluetooth.

So if anyone can tell me where the bluetooth module is located I would appreciate it. They are selling some of the bluetooth units on ebay.

 

Do you have a link to this DYI thread?

 

I think you may have just helped me out my man. Thank you!

 

Ok, add me to the list. My navi does an endless boot about 40% of the time now. Just stays on the Acura boot screen, goes black for a second, boots again, etc. Thank god the radio still works, just have to use the physical buttons and the upper display to control it. I really think the 10-20 degree weather we've been having lately has been affecting it.

About how long did it take Alpine to fix your guys' navis? I'm heading to Michigan in 10 days...doubt I'd have it back by then if I shipped it out tomorrow. Might have to wait it out.

 

My nav system's been out about 6 months now. I wrote it off after the dealer told me how much it would cost and I had a portable NAV laying around so I just used that.

Now I'm gonna take the unit out and send it to Alpine. Thanks for info!!!

 

My nav has been going in and out for about 3 weeks then it failed to boot up completely now for 6 days or so. Guess I need to save up and send it to Alpine.