Apple: iPhone News and Discussion Thread
Safety Car
Joined: Dec 2014
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Moderator
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From: Not Las Vegas (SF Bay Area)
The Third Ball
Joined: Sep 2002
Posts: 50,498
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From: Los Angeles, Ca
Moderator
Regional Coordinator (Southeast)
Regional Coordinator (Southeast)
Joined: Dec 2003
Posts: 44,135
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From: Mooresville, NC
Definitely hope they have another phone for you right at the store. That has to be terrible to receive you awesome new phone only to have to deal with that.
Grandpa
Joined: Dec 2003
Posts: 7,596
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From: Virginia, Besieged
This is after long tests that include compiling 4K video, which I doubt any of us would ever do.
They're starting to do tests like this because of the complaints about "artificial" benchmarks not showing real world performance.
From my personal experience with a 7 Plus v an LG V30, I can say that the 7 Plus can manipulate a very big document more effectively than the LG V30. Although I've asked them not to do this, people will sometimes send me a huge file instead of breaking it up, and if I'm out on the road I will try to use the phone instead of starting up the MacBook, starting the hotspot, and so on.
While I still had the 7 Plus, it was able to smoothly manipulate one of these huge files, and the same file caused the LG V30 to get glitchy and jittery.
Like compiling video, however, this is something that we're not usually going to be doing.
I'm glad they are doing these tests like this. It's very possible the Geekbench scores don't mean quite as much as we Apple aficionados like think that they do.
Safety Car
Joined: Dec 2014
Posts: 4,663
Likes: 834
will know in 5 hours
display getti g worse
I cAn barely see what I am typing
Safety Car
Joined: Dec 2014
Posts: 4,663
Likes: 834
well horrible first experience at apple
where do you complain? yelp or google review won't help
they tell me i have no appointment
show them confirmation
they say oops
not in system
took 2 hours from work to come here
rescheduled patients
giving me stories about
how employees had to wait 5 hours to get their x
3 had to return due to lint and screen issues
blah blah
UGH
where do you complain? yelp or google review won't help
they tell me i have no appointment
show them confirmation
they say oops
not in system
took 2 hours from work to come here
rescheduled patients
giving me stories about
how employees had to wait 5 hours to get their x
3 had to return due to lint and screen issues
blah blah
UGH
The Third Ball
Joined: Sep 2002
Posts: 50,498
Likes: 5,874
From: Los Angeles, Ca
well horrible first experience at apple
where do you complain? yelp or google review won't help
they tell me i have no appointment
show them confirmation
they say oops
not in system
took 2 hours from work to come here
rescheduled patients
giving me stories about
how employees had to wait 5 hours to get their x
3 had to return due to lint and screen issues
blah blah
UGH
where do you complain? yelp or google review won't help
they tell me i have no appointment
show them confirmation
they say oops
not in system
took 2 hours from work to come here
rescheduled patients
giving me stories about
how employees had to wait 5 hours to get their x
3 had to return due to lint and screen issues
blah blah
UGH
no lie, it works, I’ve done it before. Just be curtious and detailed.
Go Giants
Joined: Aug 2004
Posts: 70,005
Likes: 1,260
From: PA
well horrible first experience at apple
where do you complain? yelp or google review won't help
they tell me i have no appointment
show them confirmation
they say oops
not in system
took 2 hours from work to come here
rescheduled patients
giving me stories about
how employees had to wait 5 hours to get their x
3 had to return due to lint and screen issues
blah blah
UGH
where do you complain? yelp or google review won't help
they tell me i have no appointment
show them confirmation
they say oops
not in system
took 2 hours from work to come here
rescheduled patients
giving me stories about
how employees had to wait 5 hours to get their x
3 had to return due to lint and screen issues
blah blah
UGH
The Third Ball
Joined: Sep 2002
Posts: 50,498
Likes: 5,874
From: Los Angeles, Ca
it got bad when that cost cutting douche from England was in charge of retail. Things have been pretty solid under Ahrendts.
nnInn
Joined: Mar 2006
Posts: 37,670
Likes: 1,084
The Third Ball
Joined: Sep 2002
Posts: 50,498
Likes: 5,874
From: Los Angeles, Ca
Safety Car
Joined: Dec 2014
Posts: 4,663
Likes: 834
They replaced the phone with a new one. No apology for making me wait. Horrendous service.
The Third Ball
Joined: Sep 2002
Posts: 50,498
Likes: 5,874
From: Los Angeles, Ca
That said, they should have at least apologized. And thats bullshit if they didn't. Especially, in a brand spanking new flagship store.
Safety Car
Joined: Dec 2014
Posts: 4,663
Likes: 834
The one thing to note....is even when you have an appt at the genius bar (one that is logged in their system) You still end up waiting a bit because they are busy.
That said, they should have at least apologized. And thats bullshit if they didn't. Especially, in a brand spanking new flagship store.
That said, they should have at least apologized. And thats bullshit if they didn't. Especially, in a brand spanking new flagship store.
I do it everywhere
however since it was no logger I was annoyed
and they made the situation worse with bad customer service and making me feel like I was cutting in line and lying about an appointment when I had the email proof in my hands
oh well
complaint sent
new phone in hand (display ok for now)
Last edited by 2012wagon; Nov 7, 2017 at 11:52 PM.
Go Giants
Joined: Aug 2004
Posts: 70,005
Likes: 1,260
From: PA
Unfortunately any company can have a situation that affects its reputation. Its about expectations though. I have had different levels of experience with Apple support but mostly positive, same with Best Buy. Best Buy has a pretty crappy customer service reputation but they have been good to me. I once bought a Samsung Windows tablet and the included keyboard broke on it. I tried dealing with Samsung directly and that was literally the worst experience in my life. Weeks of waiting for a replacement keyboard only to have them send me back the broken one with no explanation. Went to Best Buy where I bought it and they gave me a whole new tablet and keyboard to exchange. You had a bad two hours but got a new iPhone, not to mention a hard to get iPhone. I would go back one day and ask for a manager and tell them what happened.
_
Joined: Nov 2006
Posts: 19,356
Likes: 3,445
I once bought a Samsung Windows tablet and the included keyboard broke on it. I tried dealing with Samsung directly and that was literally the worst experience in my life. Weeks of waiting for a replacement keyboard only to have them send me back the broken one with no explanation.
Safety Car
Joined: Dec 2014
Posts: 4,663
Likes: 834
Unfortunately any company can have a situation that affects its reputation. Its about expectations though. I have had different levels of experience with Apple support but mostly positive, same with Best Buy. Best Buy has a pretty crappy customer service reputation but they have been good to me. I once bought a Samsung Windows tablet and the included keyboard broke on it. I tried dealing with Samsung directly and that was literally the worst experience in my life. Weeks of waiting for a replacement keyboard only to have them send me back the broken one with no explanation. Went to Best Buy where I bought it and they gave me a whole new tablet and keyboard to exchange. You had a bad two hours but got a new iPhone, not to mention a hard to get iPhone. I would go back one day and ask for a manager and tell them what happened.
I only had one experience in 6 years, and it was bad. Now if my X goes bad again, then I will complain about the product.
Other than that, I am very happy with Apple. Their shares have made me a lot of money. Their products keep me happy. No complaints.