thedeathprojects

Hey everyone, not sure if anyone’s had the issue with the sunroof making noise. Well, they came out with a service bulletin to replace them completely. Even if they tighten them, they still loosen up so they have a new sunroof being installed in vehicles. We are having ours done next week. But my service manager came to me the other day and showed me the bulletin. Not sure what years it was but if you’re having issues with a popping noise from your sunroof seer dealer.

RDX10

This is wonderful news, I wonder if they'll extend this to vehicles just out of warranty/extend the warranty on it like they did the 2G MDX Magnetic shocks.

rmeastma

Question on the noise. I just recently got my 2019. It makes a noise that is quite loud when I turn into driveways. Seems to come from the headliner area somewhere behind the front seats. I do not know if it is this pop you mention. Can you describe the sound to look for that would be the sunroof pop you are referring to?

EFR

Ditto. Ours made a pop, or however best described, when we backed out of our driveway and into/over the rain gutter/drain, as well out of the headliner area. Is that the noise?

Texasrdx21

What years and vins are affected?

too me - That’s a typical pan-roof structure slight movement - normal. Never had an issue with mine, plus never use it. Wish it was a solid, insulated roof. Put the money into better brakes.

russianDude

Mine pops occasionally when car flexes over turn with bump. In almost 4 years has not been a problem. I am not sure I want them to take apart sunroof, you never know if they do a good job.

thedeathprojects

Yes, on all counts… Typically it does it when it’s cooler in the morning. For instance, when you go into a driveway or out of a driveway and the chassis flexes you hear popping overhead. They fixed it the first time by tightening the sunroof screws. It’s a known issue. Well I guess that doesn’t work anymore. Lol mine is doing it again maybe six months later?

i’ll have to get more information tomorrow.

Texasrdx21

The RDX structure is pretty solid, but flexes a bit (normal) when going out driveways or where the wheels are at different positions over large bump going slow. Never had a leak or issue - super solid for my 2021 RDX.

supafamous

Anyone know if there is also a Canadian TSB for this and if it covers out of warranty? I was in last month for a service and am just out of warranty and the service advisor told me to call Acura to see if they'll cover it.

EFR

My concern, as the popping started not that long ago, is if it is flexing enough to cause what is a pretty loud noise, would it be flexing enough to break the sunroof also at some point.

russianDude

yep, that is what I am worried about, noise itself is not common and does not bother me as much. I’ll have to see talk to dealer, do they require reproducibility of the issue? Its not so easy to make it pop, depends on temperature and where/how you drive

russianDude

TSB was updated

“It was determined that, in some cases, the panoramic roof frame mounting bolts are unable to maintain the necessary clamp force. This can allow shifting, which may lead to a pop noise”

requires new frame replacement. 5 hour job.

do they try to replicate it? Its not so easy sometimes

RDX10

They may have to replicate it to send to Acura HQ for approval. When I worked at Nissan as a service advisor a very common problem was the 5.6L engines in the titan having piston failure which required a whole new engine and we had to take a continuous video showing the vin, the sound under the hood, and the sound next to the driver side wheel well.

However if my Service manager liked a customer he would find a way to make it happen lol.

russianDude

Its tricky, depends on a temperature and type of uneven surface you are turning. Usually its getting on/off driveway, but its random…. I sometimes get it and sometimes dont on the same driveway.

Otherbmw

Is there a way to get a copy of the bulletin?

GW208

It's in the list of service bulletins posted by EE4Life in the sticky threads posted above.

​​​​​​http://www.urvi.net/forumfiles/SB/B23-004.PDF

Marich18

I have the pop noise sound from the moonroof on my 2022 Rdx when the frame flex when parking etc… my only concern is can it break the glass or it just a small noise that is intermittent . I’m afraid that if I proceed with the replacement with tsb 23-004, I might have other problem as water leak, speaker problem ( speaker beside the moonroof , that will be remove with the roof linner during repair process , etc) anyone have make the tsb, the noise is really gone ? No more poping noise during small bump entering parking lot ? Thanks !

cale250

I had mine in at Acura of Johnston to have this fixed a few weeks ago. The pop noise is indeed gone, although I did have to fish a loose bolt out of the headliner after the job with one of those “magnets on a stick.”

Texasrdx21

I have had that pop noise intermittently for years on my 2021 (built in 11/2020), typical when cold out and driving out of a driveway with an indent. After reading the service advisor info, it doesn't seem to affect the safety, integrity or seal of the roof. Never had a leaning or air issue. I will leave "good enough" alone, as ripping out the head liner is a big just - just to add some more clips.

jmhumr

Same here. The noise doesn't really bother me and I don't want someone's paws ripping out my roof liner. In my experience, Acura techs are not very careful. Every time I have something fixed they end up scratching something else.

Shannelc24

I bought my 2020 RDX new and have been complaining about this moonroof issue for years. The first time was not even 6 months after I bought it. Every time I have taken it to the dealership for any service over the last 4 years I have been told they know there is an issue but they haven't determined a fix for it to be patient. Same thing every time at different dealerships. I am finally told there is a fix for it and a bulletin came out only to be told now that because the manufactures warranty is out (I have a very expensive extended warranty through Acura that won't cover any of it) I am told Acura will only cover 80% of the cost because my vin is not included. I have to pay out of pocket almost $500 to fix a problem they knew about but couldn't figure out how to fix all these years!!! They duplicated the problem but didn't know how to fix it while it was under factory warranty. I shouldn't have to pay a dime to fix this! I was patient like my service advisors asked me to be. 4 years is a long time to wait for a fix on something like that and now they won't fix it. I had a big problem with a brand new 2019 MDX windshield that was faulty and a safety issue to drive that they wouldn't fix, so I traded it in for an RDX (loyal Acura/Honda customer) and now they won't fix a problem they knew about? This is ridiculous!! Anyone else having this problem?

RDX10

Any dealership worth a damn would notice the issue was noted many times prior (assuming you had it on service records) and would have honoured the repair. Have you called Acura corporate directly?

Shannelc24

Yes I called corporate. My dealership has been great so far. They tried getting them to cover it and did a three way call with me and corporate. Customer relations/corporate is the one that made the decision to only cover 80% which is bs

Texasrdx21

What is the specific issue with your sunroof? Does it creek when going over uneven surfaces - like pulling out of a driveway or etc? That just normal to me, as its the structure flexing a bit (annoying - yes) - as that pano roof is a huge hole in the roof where structure would be without it. If it Leaking - then that is an entirely different issue - and should be addressed immediately.

My 21 RDX Aspec creeks a bit, usually on uneven surfaces or in the super cold. Never a leaks and I personally leave "good enough alone", as dis-assembling the roof headliner is a super pain in the @ss, and to me would probably create another problem (like leaking) when I went to put it back together.

Shannelc24

It makes a loud popping noise and sounds like it’s going to break. It’s a known issue with it and they finally have a fix (after 4 years of waiting) but won’t cover the total cost.

Texasrdx21

How often does it do it? Don't be too surprised if after the so called "fix", it still makes that popping sound over time. To me it's more of a structure flex component of having a huge, heavy pano-sunroof. That can't be fixed with new bolts or retightened. Like I said before - only way I would consider a fix - if it was leaking when it rained. However, I'd more than likely trade it in - as been down the road of big fixes in other vehicles that either didn't fix the problem or create a new one.

Shannelc24

It happens a lot. I was told they have to replace the entire frame on the moonroof. I have had other cars with huge moonroofs and never had this issue with them. I have asked other people I know with different brand cars that have moonroofs and they haven’t had any issues like this either.

blAcura85

If your sunroof pops, just make an appointment and get the frame replaced for free. The cost is $2000 out of warranty. As soon as I heard that I immediately made an appointment. Acura took it on a test drive and gave me some keys for a loaner MDX for a couple days.got it back and hasn't popped since and didn't cost me a thing

Shannelc24

I shouldn’t have to pay any of it being that I took it back shortly after I bought it new and complained about it and was told they know there is a problem but do not have a fix for it. It took Acura over 4 years to figure it out and I have been patiently waiting as they said to do and now they won’t pay for it. That’s not right.

markAZ

Anyone know what exactly causes the 'pop'? Is it the glass shifting or the entire assembly moving?

blAcura85

That's insane. Don't use that dealer for anything anymore. I went to a Acura dealership I've never even been before. Literally brought up the sunroof issue casually when I arrived for an oil change, and they were on it.

Texasrdx21

Wow - glad that Acura dealership took care of your vehicle. Was it on the vin list of RDX's that had Acura approval to replace the frame? Was yours popping, leaking or both/only one issue?

Shannelc24

The dealership has been great actually. They have been trying to get corporate to cover it but they won’t. The dealership shouldn’t have to eat the cost of it either. It’s an Acura problem they know about but will not take care of it.

russianDude

If its obvious issue, they will fix it, but occasional pops, forget it, they will say “can’t reproduce”

Shannelc24

It is an issue. They even finally came out after 4 years of knowing there is a problem and telling people to wait for a fix with a bulletin on it but they will not cover it because I am “out of my factory warranty” which is bs because I took it in for this the first time when I only had 7,000 miles on it. But they didn’t have a fix yet. Makes me wonder if that was their plan all along. Keep telling people to be patient and when they finally figure out how to fix it, most people will already be past the factory warranty. A little suspicious how a company as big as Acura has to take four years to figure out how to fix something.