Auto window up/down not working, even after reset

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Old 09-14-2018, 09:43 AM
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2007 TL Type-S
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Auto window up/down not working, even after reset

I spent a lot of time searching for this, and haven't found a fix as of yet.

I had a shop replace the front passenger window motor/regulator assembly [OEM Acura part] on my 07 TL-S. The window now rolls up and down, which it hasn't done in years, but the auto-up/down function isn't working. I have tried resetting this using both methods I've found here - hold down the button, keep holding for 2-5 seconds, then hold it up, keep holding for 2-5 seconds, and the official Honda method that is 120 steps long. Neither has resolved the issue for me.

I don't know if this is related, but if I hold the window button (up or down), a few seconds after the window has fully opened or closed, it sounds like the motor or regulator clicks once or twice, and I swear I also hear something like the tapping of glass. It's consistent, and only happens on this new motor/regulator.

Anyone have any other ideas? I was going to have the dealership run the HSD tool to reset the auto up/down function since my car will be there for an oil change in a few weeks, but now I'm worried if there's another issue going on.
Old 09-14-2018, 10:01 AM
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2007 TL Type-S
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I should add that immediately following the procedure of holding the window button for 2-5 seconds after opening/closing, the window will not open/close the next time I press the button, like it's locked. The next/second time I press the button, the window moves freely again and continues to do so unless I go through that procedure.
Old 09-14-2018, 11:51 AM
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Take it back to the shop and have them diagnose/fix it..
Old 09-14-2018, 11:57 AM
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2007 TL Type-S
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I already spoke with them, and they have no issue looking at it again. I'm asking for my own benefit, because I do work on my own car for most other things.
Old 09-14-2018, 02:03 PM
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Pull the panel and see if they have everything hooked up.
Old 09-14-2018, 02:31 PM
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Originally Posted by NTP66
I already spoke with them, and they have no issue looking at it again. I'm asking for my own benefit, because I do work on my own car for most other things.
then just watch them to see what they did wrong
Originally Posted by BreezyTL
Pull the panel and see if they have everything hooked up.
Since someone else did it and is offering to fix it, I wouldn't mess with it else risk them denying to fix it because 'someone else touched it first'
Old 10-09-2018, 02:41 PM
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Just to update this thread, I wound up taking my car to Acura so that they could run their tool against it. They told me they couldn't even see an option to reset auto up/down, and concluded that it was likely a third party motor/regulator. So, I called the shop that installed it, and they took a look at it today. It's definitely OEM (they actually purchased it from my dealership, which made me laugh), and were able to get auto up/down working via their own damn scan tool. Why Acura was unable to do this is beyond me. However, it only works using the scan tool; the switch doesn't work. They called Acura (not the dealer) directly and were told that the issue is the master switch in the driver's side door, and that they sell 1-2 of them per day. I'm not paying $210 for that, but am willing to spend $30 on a used one on eBay just to see if it resolves my issue.
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