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For those wondering what I received in compensation, I will just say that I received enough that I am content to just sit back and wait for Android Auto now. Keep complaining to your dealer and go all the way up to the GM of the dealership on your e-mails. Keep taking your vehicle in and keep opening support cases with Acura until you have a resolution. I went on a 6 month tirade with my vehicle and they replaced the infotainment system twice, have addressed the shifting issue and also taken care of some other things that were not up to snuff. When I sent a message to the BBB about the car, then action was taken to fully address all of my issues. The only issues I have now is the "Map Out Of Date" message and no Android Auto. I was satisfied with the compensation I was given.
Everything went black including the instrument cluster. Then it started flashing the whole way home. Shutting off and restarting didn't help. Already had the infotainment system replaced and it still doesn't work right, among all the other issues I've had. I'm at my breaking point with this POS.
welcome to the world of androidOS. This looks like it may need to be flashed completely to resolve the launcher issue.
For those wondering what I received in compensation, I will just say that I received enough that I am content to just sit back and wait for Android Auto now. Keep complaining to your dealer and go all the way up to the GM of the dealership on your e-mails. Keep taking your vehicle in and keep opening support cases with Acura until you have a resolution. I went on a 6 month tirade with my vehicle and they replaced the infotainment system twice, have addressed the shifting issue and also taken care of some other things that were not up to snuff. When I sent a message to the BBB about the car, then action was taken to fully address all of my issues. The only issues I have now is the "Map Out Of Date" message and no Android Auto. I was satisfied with the compensation I was given.
While I applaud your dedication to getting things resolved, and I'm not criticizing you at all, rather showing a contrasting view. One of the many reasons I bought the RDX (vs several competitors) was that I believed that I wouldn't be spending a lot of time at the dealer, calling Acura, or contacting BBB. Granted, everyone has a different set of priorities, and values, and deals with things in different ways.
At this point, early in my ownership, just 7 weeks and ~2,000 miles, the only issue I have is missing Android Auto. BUT, I bought the RDX knowing it wasn't included, and is being worked on for a future update.
I am usually VERY picky about my vehicles, and I am extremely happy with the RDX, it is by far the best new vehicle I have ever owned, and I have owned many. I literally smile every time I get in the driver's seat. All my adult life, I never thought I could ever own and drive such a amazing vehicle.
While I applaud your dedication to getting things resolved, and I'm not criticizing you at all, rather showing a contrasting view. One of the many reasons I bought the RDX (vs several competitors) was that I believed that I wouldn't be spending a lot of time at the dealer, calling Acura, or contacting BBB. Granted, everyone has a different set of priorities, and values, and deals with things in different ways.
At this point, early in my ownership, just 7 weeks and ~2,000 miles, the only issue I have is missing Android Auto. BUT, I bought the RDX knowing it wasn't included, and is being worked on for a future update.
I am usually VERY picky about my vehicles, and I am extremely happy with the RDX, it is by far the best new vehicle I have ever owned, and I have owned many. I literally smile every time I get in the driver's seat. All my adult life, I never thought I could ever own and drive such a amazing vehicle.
I hope that I continue to feel this way.
honestly. I think most people will be just fine. It’s typical for a model year change on top of it using a custom android interface. They practically have android phone running the whole car. I’m sure updates over time will resolve most of these lingering issues.
Wanted to add my experience with this - the day after we bought my wife's RDX we were driving using carplay/apple podcast and heard a small *zap* noise and the audio portion of the infotainment stopped working. We could still use the car's nav system, but every audio source said unavailabe. We couldn't turn the radio off either - pulled over, stopped, opened doors and the screen still stayed on. Got done with our drive and disconnected and reconnected negative battery terminal and that did the trick to turn it off and get it turned back on and working again.
One thing to note is that we were using an aftermarket iPhone lightning cable when this happened. We swapped to an Apple OEM cord and it hasn't happened since
I tried this as this was what the dealership recommended after I had taken my car in twice for this issue. After about 3 months, this issue popped up again after using an original apple lightning cable, so I would say it's not a cable issue. I'm a software engineer and this kind of stuff screams software related issues. If there isn't a fix for this yet, I will probably be going the route of filing a lemon law claim. I would say the radio/audio system crashing and not being able to be rebooted without stopping somewhere and shutting the car off and on is a pretty significant issue.
While I applaud your dedication to getting things resolved, and I'm not criticizing you at all, rather showing a contrasting view. One of the many reasons I bought the RDX (vs several competitors) was that I believed that I wouldn't be spending a lot of time at the dealer, calling Acura, or contacting BBB. Granted, everyone has a different set of priorities, and values, and deals with things in different ways.
At this point, early in my ownership, just 7 weeks and ~2,000 miles, the only issue I have is missing Android Auto. BUT, I bought the RDX knowing it wasn't included, and is being worked on for a future update.
I am usually VERY picky about my vehicles, and I am extremely happy with the RDX, it is by far the best new vehicle I have ever owned, and I have owned many. I literally smile every time I get in the driver's seat. All my adult life, I never thought I could ever own and drive such a amazing vehicle.
I hope that I continue to feel this way.
Well, keep in mind that I bought one of the very first ones delivered back in June 2018 and needless to say the first and second versions of the software were not ready for prime time. It seems that D1.12 has addressed the majority of the issues
My brother’s RDX with a production number of less than 700 has been problem free except for the tailgate groan. My RDX’s production number is in the 15,000 range and has had several problems, including the limp mode issue. Go figure.
I have had this Acura 3 months, three times it has froze. I noticed that is started to "skip" about two weeks in, this reminded me back in the day when the USB bus in computers were running out of resources (RAM). Unfortunately about a month in this frozen. I am in IT and have experienced memory leaks with larger poorly written systems that are constantly running. I was surprised that I had to literally unplug the fuse to fix and reboot the system, another clue (the ram was not being freed up when I turned my car off. So I turned to the internet and found this...
Android version 5.0 Lollipop introduced a ton of changes to the OS.... One of the biggest bugs of all was a massive memory leak caused by the new screen-off animation, which loaded its assets into memory but never cleared them away.
I found another bug in the infotainment system they fixed,, where my iPhone would connect to Bluetooth even though ii was directly connected via usb. I created a case with Acura hopefully, they will take my case seriously try to patch the Memory leak.
For now I will go into developer mode and reboot it weekly like I do with my servers.
I love my RDX, best car i have owned, just need a little better IT support.
I have had this Acura 3 months, three times it has froze. I noticed that is started to "skip" about two weeks in, this reminded me back in the day when the USB bus in computers were running out of resources (RAM). Unfortunately about a month in this frozen. I am in IT and have experienced memory leaks with larger poorly written systems that are constantly running. I was surprised that I had to literally unplug the fuse to fix and reboot the system, another clue (the ram was not being freed up when I turned my car off. So I turned to the internet and found this...
Android version 5.0 Lollipop introduced a ton of changes to the OS.... One of the biggest bugs of all was a massive memory leak caused by the new screen-off animation, which loaded its assets into memory but never cleared them away.
I found another bug in the infotainment system they fixed,, where my iPhone would connect to Bluetooth even though ii was directly connected via usb. I created a case with Acura hopefully, they will take my case seriously try to patch the Memory leak.
For now I will go into developer mode and reboot it weekly like I do with my servers.
I love my RDX, best car i have owned, just need a little better IT support.
This info system takes forever to boot up. Heaven forbid you put car in reverse and don’t wait 30 seconds for Nav to come up. My F-350 info comes up almost immediately. I’m so pissed at this system. Car is good other than that. XM radio also has issues.
Im probably going to turn in car after one year.
Jb
The HUD is frozen, nothing will remove or change the screen. I had to pull over and turn off the car. The call has been disconnected. This screen is also frozen. No music, call is disconnected. I had to pull over and turn the car off.
Sadly, I’ve had the dreaded screen freeze 4 times. I have tried using the 3 button reboot but nothing happens. No matter how long I hold the buttons nothing happens. My screen is also freezing after I hang up with a call. The HUD and infotainment system freeze and nothing helps except pulling over and turning the car off. I also have messages popping up at various times and the screen flickers. I am taking my 19 RDX into the dealership for the 7th time for issues. Acura of Seattle has told me they have 3 other RDX owners with the same problem. They also said that Acura is well aware of the problem but has yet to suggest a fix for or possibly replacing the system. The phone call was actually disconnected.
Originally Posted by BILFFF
https://youtu.be/f7uLCjHK-cU
Try it out, do it for a second time if all the audio menu disappear from home screen after first rebooting.
Yeah I saw that. I can't imagine the Pilots system being worse than ours especially since we don't even have Android Auto yet which is one of the features that was supposed to come with the purchase.
Yeah I saw that. I can't imagine the Pilots system being worse than ours especially since we don't even have Android Auto yet which is one of the features that was supposed to come with the purchase.
I just followed the link and asked them to add the 2019 RDX to their class action. Perhaps others should do the same.
one other thing to check on a side note. i had major issues with my 2019 rdx with carplay music static/interruptions on any music app through carplay. i changed settings to premium audio and it works like a champ now. apple music: on the phone go to settings, music, cellular data, then high quality streaming.
one other thing to check on a side note. i had major issues with my 2019 rdx with carplay music static/interruptions on any music app through carplay. i changed settings to premium audio and it works like a champ now. apple music: on the phone go to settings, music, cellular data, then high quality streaming.
two days in and changing that one setting has eliminated the skips and hiccups in the music. Thanks for the tip.
Got stuck on the disclaimer screen today. Nothing would turn it off. Not even the 3 button trick would work. Ended up having to pull the fuse. It sparked a little while putting it back in. Is this normal? Can I blow the fuse this way?
Are you folks not reading the thread related to the software update Acura stated is being pushed out to us via an OTA update on or around December 12??? They haven't stetted all that it will fix but it should be significant so please take a breath folks and just wait for the update and then you can complain some more if the update isn't to your satisfaction.
How about it's 4/2019 several updates have rolled out since and I'm still having the issue using carplay. If you ask me this is because for some reason they used Android as the base OS. So mine has been freezing locking up since Sept of 2018 Dealers can't figure it out just wait for the next update and it will be fixed here we are April 2019 still having the same issue. I was using my navigation using carplay as we were going out of town on a trip and 2hrs into the drive the system locked up in the middle of nowhere luckly for me my iphone xs kept navigating even though the system in the RDX was frozen and guess what message popped up yeppers " Android system issue failure" I took a picture of it and I am currently awaiting a response from the dealer. I am so glad I leased this vehicle because come next Sept I am returning and going back to Mercedes. I never had issues and if there was one it was fixed quickly, Acura's tech team can't even answer questions on this and we have now seen this all over consumer reports and other car review sites. Just sad as this vehicle is really nice but not going to all this money and they can't figure out that the issues is Android.
How about it's 4/2019 several updates have rolled out since and I'm still having the issue using carplay. If you ask me this is because for some reason they used Android as the base OS. So mine has been freezing locking up since Sept of 2018 Dealers can't figure it out just wait for the next update and it will be fixed here we are April 2019 still having the same issue. I was using my navigation using carplay as we were going out of town on a trip and 2hrs into the drive the system locked up in the middle of nowhere luckly for me my iphone xs kept navigating even though the system in the RDX was frozen and guess what message popped up yeppers " Android system issue failure" I took a picture of it and I am currently awaiting a response from the dealer. I am so glad I leased this vehicle because come next Sept I am returning and going back to Mercedes. I never had issues and if there was one it was fixed quickly, Acura's tech team can't even answer questions on this and we have now seen this all over consumer reports and other car review sites. Just sad as this vehicle is really nice but not going to all this money and they can't figure out that the issues is Android.
I never had any issue with CarPlay on RDX. Maybe I am lucky. A few tips is to update iOS, unpair your device from RDX and add it back via BT. After I applied OTA updates I find it’s best to pair iOS device again. Unpair it first. If all fails reset all settings on the phone, pair it again with the RDX.
What is your iOS version? Make sure your lightening cable is not damaged or not using a cheap third party cable. I find Apple lightening cable works the best and usually less errors.
I am sorry to hear all your issues with CarPlay. Good luck.
Spoke to my dealer today (Rallye Acura). They said they and Acura are well aware of the issue and the update should have been out already. They said it should come out anytime now. Guess we will wait and see!
Thanks for the link, but I don't see Acura on that list.
I noticed that too but thought perhaps that the HONDA setting may apply to all Honda Motor Company vehicles. My car is older then the Honda cars referred to so I didn't explore it further. Besides, I am not having any Infortainment System problems.
I've happily had my car for 5 months without major issues until last night. Similarly as others have posted, was driving and using Carplay when suddenly all audio features stop functioning and the display remains on even when i turn off the car. I tried the 3 button reset - 1st it worked but I was missing some features (the radio); 2nd it seemed to get things back to normal. Will see how long it resolves the issue
I have had my RDX for about a month and have issues. Yesterday I was getting an error saying Audio not available.
After turning the car off several times it finally came back
The navigation will not go dark at night. The dealership kind of fixed it, guy didn't really know much, but then it was going dark sporadically throughout the day. Which was more annoying.
When I change songs or stations it often freezes or skips programmed stations.
No idea what's going on on. Hopefully we can get some answers
I have had my RDX for about a month and have issues. Yesterday I was getting an error saying Audio not available.
After turning the car off several times it finally came back
The navigation will not go dark at night. The dealership kind of fixed it, guy didn't really know much, but then it was going dark sporadically throughout the day. Which was more annoying.
When I change songs or stations it often freezes or skips programmed stations.
No idea what's going on on. Hopefully we can get some answers
Have you tried the "three button reboot"? You might have to do this procedure twice. This often fixes issues.
For those still having issues, have you performed the FULL FACTORY RESET on your head unit available through the SETTINGS menu? I did this a week or two ago as another member posted and the system is like a totally different system. Doing the three finger reset is great but it appears that it was just a band-aid. The FULL FACTORY RESET will remove your presets but it operates like a new radio. Running the latest update too. System now fully boots within 10 seconds and is fully loaded. Just throwing this out there. I think after EVERY update comes out, I am going to perform this function as a HARD RESET.
For those still having issues, have you performed the FULL FACTORY RESET on your head unit available through the SETTINGS menu? I did this a week or two ago as another member posted and the system is like a totally different system. Doing the three finger reset is great but it appears that it was just a band-aid. The FULL FACTORY RESET will remove your presets but it operates like a new radio. Running the latest update too. System now fully boots within 10 seconds and is fully loaded. Just throwing this out there. I think after EVERY update comes out, I am going to perform this function as a HARD RESET.
Agreed, same with the iPhone. Reset to factory and clean OS install, in my experience with computer/cellular, tends to reduce the risk of ‘bugs’
For those still having issues, have you performed the FULL FACTORY RESET on your head unit available through the SETTINGS menu? I did this a week or two ago as another member posted and the system is like a totally different system. Doing the three finger reset is great but it appears that it was just a band-aid. The FULL FACTORY RESET will remove your presets but it operates like a new radio. Running the latest update too. System now fully boots within 10 seconds and is fully loaded. Just throwing this out there. I think after EVERY update comes out, I am going to perform this function as a HARD RESET.
Does this also reset all the other user configurable settings (other than the infotainment/audio settings)? Things like the door lock setting, and automatic parking brake...as examples... etc? I may have already asked this but don't remember the answer. LOL Thanks!
2 things. My 05’RL locks go crazy when I place it in park. And at start up I get an EXT on my display screen that prevents the radio to work. I have to disconnect the battery for like 10 seconds to have it work again. How do I solve these issues???
Well, maybe I rushed to post this. It popped up on my Google news feed on my phone while I was following my wife around Michael's today...and I posted it without doing a full read. It seems like it is just a solicitation for owners to join a class action lawsuit. Sorry.
And who has spent thousands of dollars fixing/replacing it?
Interesting, but I don’t get this part: “Despite repeated repairs and even replacements, owners say the Acura RDX Infotainment System continues to fail, costing owners thousands of dollars. They report the Honda Corporation has failed to address the problem.”
I am not a lawyer, and I have encountered some of the problems, but how could those problems have cost us owners ‘thousands of dollars’?
Interesting, but I don’t get this part: “Despite repeated repairs and even replacements, owners say the Acura RDX Infotainment System continues to fail, costing owners thousands of dollars. They report the Honda Corporation has failed to address the problem.”
I am not a lawyer, and I have encountered some of the problems, but how could those problems have cost us owners ‘thousands of dollars’?
03-13-2019, 11:05 AM
My 2005 RL
