Soooooo, they gave you about tree fiddy?

 

 

While I applaud your dedication to getting things resolved, and I'm not criticizing you at all, rather showing a contrasting view. One of the many reasons I bought the RDX (vs several competitors) was that I believed that I wouldn't be spending a lot of time at the dealer, calling Acura, or contacting BBB. Granted, everyone has a different set of priorities, and values, and deals with things in different ways.

At this point, early in my ownership, just 7 weeks and ~2,000 miles, the only issue I have is missing Android Auto. BUT, I bought the RDX knowing it wasn't included, and is being worked on for a future update.

I am usually VERY picky about my vehicles, and I am extremely happy with the RDX, it is by far the best new vehicle I have ever owned, and I have owned many. I literally smile every time I get in the driver's seat. All my adult life, I never thought I could ever own and drive such a amazing vehicle.

I hope that I continue to feel this way.

 

 

I tried this as this was what the dealership recommended after I had taken my car in twice for this issue. After about 3 months, this issue popped up again after using an original apple lightning cable, so I would say it's not a cable issue. I'm a software engineer and this kind of stuff screams software related issues. If there isn't a fix for this yet, I will probably be going the route of filing a lemon law claim. I would say the radio/audio system crashing and not being able to be rebooted without stopping somewhere and shutting the car off and on is a pretty significant issue.

 

Well, keep in mind that I bought one of the very first ones delivered back in June 2018 and needless to say the first and second versions of the software were not ready for prime time. It seems that D1.12 has addressed the majority of the issues

 

My brother’s RDX with a production number of less than 700 has been problem free except for the tailgate groan. My RDX’s production number is in the 15,000 range and has had several problems, including the limp mode issue. Go figure.

 

 

How are you getting into Developer Mode to reboot the RDX system?

 

Hold the top three buttons down on the trackpad for about 10 seconds or so...do a forum search and you'll find more detail and a video.

 

Hold down the top three buttons on the top of the trackpad for about 10 seconds or so...do a forum search as there is more detail and a video.

 

thanks for replying. I was aware of that method. Though you were referring to something else.

 

 

Looks like Pilots have the same issues and there is a class action lawsuit! https://www.hbsslaw.com/cases/honda-...action-lawsuit

 

The HUD is frozen, nothing will remove or change the screen. I had to pull over and turn off the car. The call has been disconnected.

This screen is also frozen. No music, call is disconnected. I had to pull over and turn the car off.
Sadly, I’ve had the dreaded screen freeze 4 times. I have tried using the 3 button reboot but nothing happens. No matter how long I hold the buttons nothing happens. My screen is also freezing after I hang up with a call. The HUD and infotainment system freeze and nothing helps except pulling over and turning the car off. I also have messages popping up at various times and the screen flickers. I am taking my 19 RDX into the dealership for the 7th time for issues. Acura of Seattle has told me they have 3 other RDX owners with the same problem. They also said that Acura is well aware of the problem but has yet to suggest a fix for or possibly replacing the system. The phone call was actually disconnected.

 

Yeah I saw that. I can't imagine the Pilots system being worse than ours especially since we don't even have Android Auto yet which is one of the features that was supposed to come with the purchase.

 

I just followed the link and asked them to add the 2019 RDX to their class action. Perhaps others should do the same.

 

one other thing to check on a side note. i had major issues with my 2019 rdx with carplay music static/interruptions on any music app through carplay. i changed settings to premium audio and it works like a champ now. apple music: on the phone go to settings, music, cellular data, then high quality streaming.

 

two days in and changing that one setting has eliminated the skips and hiccups in the music. Thanks for the tip.

 

Got stuck on the disclaimer screen today. Nothing would turn it off. Not even the 3 button trick would work. Ended up having to pull the fuse. It sparked a little while putting it back in. Is this normal? Can I blow the fuse this way?

 

How about it's 4/2019 several updates have rolled out since and I'm still having the issue using carplay. If you ask me this is because for some reason they used Android as the base OS. So mine has been freezing locking up since Sept of 2018 Dealers can't figure it out just wait for the next update and it will be fixed here we are April 2019 still having the same issue. I was using my navigation using carplay as we were going out of town on a trip and 2hrs into the drive the system locked up in the middle of nowhere luckly for me my iphone xs kept navigating even though the system in the RDX was frozen and guess what message popped up yeppers " Android system issue failure" I took a picture of it and I am currently awaiting a response from the dealer. I am so glad I leased this vehicle because come next Sept I am returning and going back to Mercedes. I never had issues and if there was one it was fixed quickly, Acura's tech team can't even answer questions on this and we have now seen this all over consumer reports and other car review sites. Just sad as this vehicle is really nice but not going to all this money and they can't figure out that the issues is Android.

 

I never had any issue with CarPlay on RDX. Maybe I am lucky. A few tips is to update iOS, unpair your device from RDX and add it back via BT. After I applied OTA updates I find it’s best to pair iOS device again. Unpair it first. If all fails reset all settings on the phone, pair it again with the RDX.

What is your iOS version? Make sure your lightening cable is not damaged or not using a cheap third party cable. I find Apple lightening cable works the best and usually less errors.

I am sorry to hear all your issues with CarPlay. Good luck.

 

I haven't read through al the threads so excuse me if this was already mentioned. I saw this on the internet today: https://www.msn.com/en-us/autos/owne...tem/ar-BBWbd5Z

 

Thanks for the link, but I don't see Acura on that list.

 

Spoke to my dealer today (Rallye Acura). They said they and Acura are well aware of the issue and the update should have been out already. They said it should come out anytime now. Guess we will wait and see!

 

I noticed that too but thought perhaps that the HONDA setting may apply to all Honda Motor Company vehicles. My car is older then the Honda cars referred to so I didn't explore it further. Besides, I am not having any Infortainment System problems.

 

I've happily had my car for 5 months without major issues until last night. Similarly as others have posted, was driving and using Carplay when suddenly all audio features stop functioning and the display remains on even when i turn off the car. I tried the 3 button reset - 1st it worked but I was missing some features (the radio); 2nd it seemed to get things back to normal. Will see how long it resolves the issue

 

I have had my RDX for about a month and have issues. Yesterday I was getting an error saying Audio not available.
After turning the car off several times it finally came back
The navigation will not go dark at night. The dealership kind of fixed it, guy didn't really know much, but then it was going dark sporadically throughout the day. Which was more annoying.
When I change songs or stations it often freezes or skips programmed stations.
No idea what's going on on. Hopefully we can get some answers

 

Have you tried the "three button reboot"? You might have to do this procedure twice. This often fixes issues.

 

I just did that we will see how it works.
I won't truly know until night. This is beginning to be super frustrating.

 

Anyone post this yet?

https://static.nhtsa.gov/odi/tsbs/20...45437-9999.pdf

it’s ECL Diagnostics to troubleshoot the failed component connection.

Ours is is just a black screen, no response, no change from fuse pull and no change after removing negative batt terminal.

I also noticed that the Driver seat settings selection buttons are unresponsive and unlit.

Heres diagnostics on mine:

 

I wonder if the network is down.

http://www.urvi.net/forumfiles/SN/B19040C.PDF

That's my next level troubleshooting at home after I finish unplugging everything, smacking it a few times, and threatening to feed it to my dogs.

But also note that there are multiple modules and they aren't all on the same fuse.

 

For those still having issues, have you performed the FULL FACTORY RESET on your head unit available through the SETTINGS menu? I did this a week or two ago as another member posted and the system is like a totally different system. Doing the three finger reset is great but it appears that it was just a band-aid. The FULL FACTORY RESET will remove your presets but it operates like a new radio. Running the latest update too. System now fully boots within 10 seconds and is fully loaded. Just throwing this out there. I think after EVERY update comes out, I am going to perform this function as a HARD RESET.

 

Agreed, same with the iPhone. Reset to factory and clean OS install, in my experience with computer/cellular, tends to reduce the risk of ‘bugs’

 

Does this also reset all the other user configurable settings (other than the infotainment/audio settings)? Things like the door lock setting, and automatic parking brake...as examples... etc? I may have already asked this but don't remember the answer. LOL Thanks!

 

2 things. My 05’RL locks go crazy when I place it in park. And at start up I get an EXT on my display screen that prevents the radio to work. I have to disconnect the battery for like 10 seconds to have it work again. How do I solve these issues???

 

News?....about freezes, etc
Infotainment

 

Well, maybe I rushed to post this. It popped up on my Google news feed on my phone while I was following my wife around Michael's today...and I posted it without doing a full read. It seems like it is just a solicitation for owners to join a class action lawsuit. Sorry.

And who has spent thousands of dollars fixing/replacing it?

 

Interesting, but I don’t get this part: “Despite repeated repairs and even replacements, owners say the Acura RDX Infotainment System continues to fail, costing owners thousands of dollars. They report the Honda Corporation has failed to address the problem.”

I am not a lawyer, and I have encountered some of the problems, but how could those problems have cost us owners ‘thousands of dollars’?

Acura definitely needs to fix this, for sure.

 

Yup!