Notices

Radio tuner and audio malfunction.

 
Old 05-15-2019, 09:34 PM
  #1  
Registered Member
Thread Starter
 
Join Date: Jul 2018
Age: 33
Posts: 80
Received 3 Likes on 3 Posts
Radio tuner and audio malfunction.

I lost all the Audio related option on my screen after hearing a pop. Is this same as everyone’s problem?


I was using CarPlay, suddenly heard a pop and lost audio. I went into diagnostics mode and see Audio and tuner are all in failed state. The infortament system won’t shut off after engine shut and I had to use the diagnostic mode to restart the system. After reboot, I no longer see radio icon on the home screen. Audio does not work , system Is giving me the audio unavailable error.
omygod711 is offline  
Old 05-16-2019, 08:59 AM
  #2  
Registered Member
 
Join Date: Oct 2018
Age: 54
Posts: 146
Received 15 Likes on 12 Posts
Yes and you may need to do the 3-finger reset twice.
subin is offline  
Old 05-16-2019, 12:26 PM
  #3  
Registered Member
Thread Starter
 
Join Date: Jul 2018
Age: 33
Posts: 80
Received 3 Likes on 3 Posts
Yep the second time fixes it. I'm still going to dealer to get my problem on record. Thanks.
omygod711 is offline  
Old 05-16-2019, 08:47 PM
  #4  
Registered Member
 
Join Date: Sep 2018
Location: Saint Augustine, FL
Age: 56
Posts: 656
Received 114 Likes on 85 Posts
Do a FULL DATA RESET and see if that helps. It appears that all of us that have done it feel that it had a big impact on the functioning of the radio but still buggy...only Acura can fix that.
securityguy is offline  
Old 05-17-2019, 06:49 AM
  #5  
Registered Member
 
Join Date: Nov 2014
Location: WNC/Blue Ridge Mountains
Posts: 25
Received 3 Likes on 3 Posts
How long is fixing the Infotainment system going to take? Is it software, hardware or both. Will be interesting to see if the 2020 RDX's have updated infotainment hardware with or without updated software to learn if any of those combinations resolves the issues all of us are having.

Last edited by tecwerks; 05-17-2019 at 06:52 AM.
tecwerks is offline  
Old 05-17-2019, 06:54 AM
  #6  
Registered Member
 
Join Date: Sep 2018
Location: Saint Augustine, FL
Age: 56
Posts: 656
Received 114 Likes on 85 Posts
I don't believe there will be any hardware changes at all as the issues appear to be all software related. If you do a FULL DATA RESET, it takes about 10-15 minutes but well worth the time IMPO. If the 2020 come out with new software, it will not be long before the downloads start happening to the 2019. If there "is" a "fix", Acura would have already released it...we would like to think
securityguy is offline  
Old 05-17-2019, 07:14 AM
  #7  
Registered Member
 
Join Date: Nov 2014
Location: WNC/Blue Ridge Mountains
Posts: 25
Received 3 Likes on 3 Posts
Ridiculous if it is software that these problems have been going on for so long IMHO. Other manufacturers seem to have zero issues. Also, with the RDX it is not just Apple CarPlay that has issues. I was on a road trip and thought oh, I will just use Satellite Radio and Built-in NAV but still had a couple frustrating hiccups just when I needed the NAV most. I have done the FULL DATA RESETs you describe with no improvement.
tecwerks is offline  
Old 05-17-2019, 07:26 AM
  #8  
Registered Member
Thread Starter
 
Join Date: Jul 2018
Age: 33
Posts: 80
Received 3 Likes on 3 Posts
Well according to the Acura tech bulletin, my particular issue has to do with Apple car play. There’s other threads here that go into detail. I messed up and thought my issue was different. Restarting the system using dealer menu twice fixed it, it took about 5 minutes.
This issues feels like the old days with Android phones. buggy and if things crash hard you have to pull the phone battery to reset.
omygod711 is offline  
Old 05-17-2019, 08:57 AM
  #9  
Registered Member
 
Join Date: Mar 2015
Posts: 98
Received 22 Likes on 18 Posts
Originally Posted by omygod711 View Post
This issues feels like the old days with Android phones. buggy and if things crash hard you have to pull the phone battery to reset.
Android phones and apps are still extremely buggy. Just look at the number and frequency of updates being pushed out.
samiam_68 is offline  
 
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Anicra
4G TL Performance Parts & Modifications
2
07-17-2018 05:34 PM
949
Car Parts for Sale
14
07-16-2013 02:56 PM
Donotgetmarried
2G RL Audio, Bluetooth, Electronics & Navigation
5
12-08-2010 08:07 AM
ZtotallynakedZ
Audio, Video, Electronics & Navigation
9
03-12-2006 12:44 PM
rofo_rob
Audio, Video, Electronics & Navigation
0
01-03-2006 10:25 AM


Thread Tools
Search this Thread
Quick Reply: Radio tuner and audio malfunction.


Contact Us - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.