Map Update is "live"
#324
Map updates for cars were commonly done by DVDs ordered through the mail. The DVD player is gone, so I think they have just substituted the flash drive with the download catcher file build program for the DVD in how they distribute updates. Another explanation is that the download seems to take a couple hours minimum with a good internet connection. Perhaps that is too long to run off the car battery or leave the engine running while the download takes place over the internet. The install time involving the car off the flash drive is about half that or less. I don't fault the distribution design so much as the sloppy execution with the VIN issues, lack of availability announcement, and lackluster documentation. As far as the phone OTA maps update processes go, I don't think the complete North America map set is ever downloaded into the phone so comparing the two processes is invalid.
Last edited by gtssenior; 12-12-2019 at 12:13 PM.
#325
#326
So I am entering week 2 post VIN submission via the phone. I called back this week and "re-entered" my request for VIN addition. Honestly, I am not sure why this frustrates me so much, as I really never use the built-in navi. It must just be the total fluster-cuck that has been associated with Acura and this infotainment system. Nothing with regards to it has been a production-level rollout.
#327
Map updates for cars were commonly done by DVDs ordered through the mail. The DVD player is gone, so I think they have just substituted the flash drive with the download catcher file build program for the DVD in how they distribute updates. Another explanation is that the download seems to take a couple hours minimum with a good internet connection. Perhaps that is too long to run off the car battery or leave the engine running while the download takes place over the internet. The install time involving the car off the flash drive is about half that or less. I don't fault the distribution design so much as the sloppy execution with the VIN issues, lack of availability announcement, and lackluster documentation. As far as the phone OTA maps update processes go, I don't think the complete North America map set is ever downloaded into the phone at one sitting so comparing the two processes is invalid.
mail out thumbdrives...
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SacRDX (12-12-2019)
#328
I called HERE again this time mentioning when I talked to Acura they just went to the same HERE site. Didnt work. I mentioned Lauren to the guy who was helpful and tried doing several things. Then he put me on hold and came back and said his supervisor is aware of this and I will give him all the info to put it into the database. He said give it about 2 days. Just tried it 2 days later and it worked. I get the download map now. So it is a HERE issue. Dont let them say it is Acura because they are clueless.
#329
I called HERE again this time mentioning when I talked to Acura they just went to the same HERE site. Didnt work. I mentioned Lauren to the guy who was helpful and tried doing several things. Then he put me on hold and came back and said his supervisor is aware of this and I will give him all the info to put it into the database. He said give it about 2 days. Just tried it 2 days later and it worked. I get the download map now. So it is a HERE issue. Dont let them say it is Acura because they are clueless.
#332
That would be a good idea especially for those without 25 mbps+ internet connections and there are quite a few especially outside cities. It would have to be custom made with the VIN and then they could see how big of a problem they have with the VIN database when they are trying to load the flash drives.
#333
Update done on my new USB harness. Took just over an hour. Still the new neighborhood we bought a house in last year is not on the map even after going to HERE’s website and adding in all the roads one year ago. Way to go HERE.
#335
Two and a half weeks and still nothing. I've spoken with Acura and HERE at least two times each, sent them my map version and VIN and a picture of my VIN. The latest from HERE three days ago is that Jen(?) was going to forward the problem to her supervisor (she acknowledged that HERE knows there is a problem) and that I should hopefully be able to access the map update in a few days. It has been a two days and still nothing. Oh well. Keep waiting, I guess.
#336
#337
For those that are still waiting, one thing you can do is to download the map using other VIN to save time in the future. When Acura/HERE add your VIN to the database, the MapDownloader app will only touch the security token file and skip downloading the map data.
#339
The Louisiana Purchase was added. Which is probably not far off. But seriously, it appears Acuras practice is don't ask/don't tell on the map updates. If you happen to stumble across it on Acura Navigation Navi, good for you. If they happen to have gotten your VIN to HERE, the masters of the map, even better for you, since that's required. If you can get them to do something about that missing VIN, then you have real clout.Other than that, many of assume it's just a map update. The updates are supposed to happen quarterly (written exactly that way on the Acura Navigation Navi website) but the car has been out sine June/July of 2018 and this appears to be the first one. I think we all assumed 'quarterly' meant quarterly/annually. maybe it means quarterly/something else. Acura....
#340
The Louisiana Purchase was added. Which is probably not far off. But seriously, it appears Acuras practice is don't ask/don't tell on the map updates. If you happen to stumble across it on Acura Navigation Navi, good for you. If they happen to have gotten your VIN to HERE, the masters of the map, even better for you, since that's required. If you can get them to do something about that missing VIN, then you have real clout.Other than that, many of assume it's just a map update. The updates are supposed to happen quarterly (written exactly that way on the Acura Navigation Navi website) but the car has been out sine June/July of 2018 and this appears to be the first one. I think we all assumed 'quarterly' meant quarterly/annually. maybe it means quarterly/something else. Acura....
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EFR (12-14-2019)
#341
My VIN finally worked today in the system, now downloading (last checked two days ago and it still didn't recognize VIN, April 2019 build). Hope you have similar luck with your VIN
Will try accessory mode and see how it goes.
Will try accessory mode and see how it goes.
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Funz51 (12-14-2019)
#343
Even if they issued updates quarterly, I doubt I would bother doing it every 3 months. Unless they streamline the process or issue partial updates that only take a few minutes.
Garmin issues updates two or three times a year at most and they take about an hour to download and load on the device in one shot. If this is the norm, I probably won't bother more than once a year unless there's a major upgrade. The roads don't move and not many restaurants open every year.
Garmin issues updates two or three times a year at most and they take about an hour to download and load on the device in one shot. If this is the norm, I probably won't bother more than once a year unless there's a major upgrade. The roads don't move and not many restaurants open every year.
#344
I was able to download to usb drive with no problem. Inserted usb into car and after a hour got message that update was completed but when I check the date after restarting the car it still has the 2018 date. Anyone else have this happen?
#345
So I FINALLY got the download after they apparently added my VIN, but the adventure continues.
Nothing happened in Accessory mode with the drive inserted, so I turned it to ON and it gave the notice that it was updating maps. But then I ran an errand and shut off the car. No notice when I restarted. Got home, got bored since it had been a couple hours since I started the update, and pulled the USB drive out. Bad move. Lights, sirens, really pissed off car.
After a few more power cycles and USB drive reinsertions I got it calmed down, and it's back to installing the maps in ON with the headlights and HVAC fan off. I'm keeping a respectful distance and occasionally peeking at the "activity light" on the drive ( which I previously failed to notice because it's facing the passenger seat ).
[edit] Update complete and map date is 2019.07.08 ( after restarting the car ).
Nothing happened in Accessory mode with the drive inserted, so I turned it to ON and it gave the notice that it was updating maps. But then I ran an errand and shut off the car. No notice when I restarted. Got home, got bored since it had been a couple hours since I started the update, and pulled the USB drive out. Bad move. Lights, sirens, really pissed off car.
After a few more power cycles and USB drive reinsertions I got it calmed down, and it's back to installing the maps in ON with the headlights and HVAC fan off. I'm keeping a respectful distance and occasionally peeking at the "activity light" on the drive ( which I previously failed to notice because it's facing the passenger seat ).
[edit] Update complete and map date is 2019.07.08 ( after restarting the car ).
Last edited by Wander; 12-14-2019 at 05:59 PM.
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97ws6 (12-14-2019)
#346
And by some miracle, the Nav didn't display a "maps out of date" error when I calculated routes to a few destinations.
( As it had done ever since I snagged a couple previous map updates over the past 1.5 years ).
Detente? Will it last?
( As it had done ever since I snagged a couple previous map updates over the past 1.5 years ).
Detente? Will it last?
#348
I have not, even thought I did try. Maybe mount a separate partition off hard drive? I was a lucky one and had no problems downloading on a16g stick and installing in car, so I did not investigate any further. It is a pretty crappy update process, agreed.
#353
Do a full FAT 32 format. Not a quick one. Make sure the format is FAT 32.
(I think that was named after a Notra Dame right tackle whose number was 32, and who was, errrr, large. Like ‘win one for the Gipper’. But I could be wrong about the nomenclature roots.)
(I think that was named after a Notra Dame right tackle whose number was 32, and who was, errrr, large. Like ‘win one for the Gipper’. But I could be wrong about the nomenclature roots.)
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97ws6 (12-15-2019)
#355
File Allocation Table, 32-bit operating system
#356
#357
Yep.
32 bit addresses for the file system.
And although it's typical to format external drives larger than 32 GB as exFAT or another modern format, 32 bits is sufficient to address 2.2TB - 16TB, depending on the sector size. So that's not it either. Just a weird coincidence.
32 bit computer architecture is an independent issue ( RAM addressing, data path, processor(s) ).
And a 32 bit OS might run on a 64 bit architecture, but not the other way around.
Glad we got that cleared up.
( Personally, I think they're just messing with us... damn engineers. )
32 bit addresses for the file system.
And although it's typical to format external drives larger than 32 GB as exFAT or another modern format, 32 bits is sufficient to address 2.2TB - 16TB, depending on the sector size. So that's not it either. Just a weird coincidence.
32 bit computer architecture is an independent issue ( RAM addressing, data path, processor(s) ).
And a 32 bit OS might run on a 64 bit architecture, but not the other way around.
Glad we got that cleared up.
( Personally, I think they're just messing with us... damn engineers. )
#358
I successfully downloaded the Map, but still need to install in RDX.
- Purchased a 32G USB2.0 drive
- Formatted it (using Win7) to FAT (FAT32)
- Went to Acura Owners site and copied my VIN (I think this is the best way to get your VIN. No chance of type-0)
- Paste VIN into download site
- Downloaded the installer software and installed it on my Win10 PC
- Click the download link (which then seems to start the installer software) and pointed it to the USB drive
#359
Here's a somewhat disturbing message:
"Installation of the HERE Map Downloader requires computer administrator privileges. The HERE Map Downloader may access the files and folders in your computer as well as removable media (such as USB sticks) to search for already downloaded content and to download the content to a local storage." [boldface mine]
Does this mean we're giving this company permission to search through all the data on our computers and use it for whatever purpose they like? It could be completely innocent, and it could be a massive invasion of privacy.
I don't understand why a special program is needed to download a bunch of files from a website onto a designated drive. That's done a billion times a day directly by Windows or MacOS.
"Installation of the HERE Map Downloader requires computer administrator privileges. The HERE Map Downloader may access the files and folders in your computer as well as removable media (such as USB sticks) to search for already downloaded content and to download the content to a local storage." [boldface mine]
Does this mean we're giving this company permission to search through all the data on our computers and use it for whatever purpose they like? It could be completely innocent, and it could be a massive invasion of privacy.
I don't understand why a special program is needed to download a bunch of files from a website onto a designated drive. That's done a billion times a day directly by Windows or MacOS.
#360
That is what my Garmin used to do. You had to run the Garmin downloader, and it took about the same, slow time.
My download speed is 100 Mbps, so 15 GB should come down in a couple of minutes (150,000 Mb should come down in around 2 1/2 minutes) but it took almost an hour.
My download speed is 100 Mbps, so 15 GB should come down in a couple of minutes (150,000 Mb should come down in around 2 1/2 minutes) but it took almost an hour.