Bmosbacker

I’ll try that or down load at 6am when I’m in the office. Thanks for the help!

NooYawkuh

It's unlikely USB port buffering is slowing down your download speed. Even if you have only USB 2.0 ports on your computer, it should be able to accept data at about 50 Mbps. That's a plenty fast downstream.

My cable speeds run around 20 Mbps and it took me about 5 hours over several sessions.

Bmosbacker

I'm using the USB-C connector to my MBP. I "assume" that is faster than the standard USB but I don't know. The speed has picked up a bit but I'm still at 7.3% after 4.5 hours.

Madd Dog

Geez, I get a hundred. Switch to Verizon Fios.

I even get a hundred on my iPad.

Wander

Yes, that's USB 3.1 and there's no way the USB port is limiting. That interface is capable of downloading the 14GB in a matter of seconds. The drive can probably write at 100MB/sec or more, so that's a few minutes.

The roadblock is probably at the server.

Bmosbacker

it is being very irritating. It got to almost 8% with 99% of part 67 downloaded. I left the room for 30 minutes. When I got back the downloader was back at 5.9% at 18% of part 67.

russianDude

Acura did not want to spend enough money to make download fast... Is this the last and only “free” update we getting?

Royki5cp

Probably not your internet speed, but the Acura site being slow!

Bmosbacker

if I read the manual or site correctly we get 5 years free. Here is text I copied from the site if I recall correctly:The RDX's all-new available navigation system offers many improvements, including enhanced graphics, customized vehicle icons, 3D buildings and terrain, turn-by-turn directions displayed in the instrument cluster and more. The system includes free map database updates for up to five years that can be uploaded to the vehicle via the RDX's available 4G LTE in-car Wi-Fi.

MXFanatic

I was able to get it loaded with no issues except for time. It took an hour to download and I had to have the car on for 71min for the update. I’m glad I had to drive a few places.

Bmosbacker

I’ve been trying to download since 11:30 this morning.

Madd Dog

Seemed to me to be a lot like downloading and updating a Garmin.

MXFanatic

bummer! I got mine downloaded yesterday.

Robertnajjarcsw

ANYONE ELSE HAVE A MAC?????>>>>the usb has to be formatted for a PC...whe i do that its unreadable by my computer...

billyt1963

I have a Mac. Using the disk utility you can format a USB for FAT 32.

If you need/want more direction, let me know.

Billy

Wander

That's interesting. It might be doing validation for the map segments as it downloads. If it picks up an error, it will re-download the segment.

Dunno what to suggest, except try a hardwire ethernet connection to your router. Not just for speed, but for less possible interference and data drops. Like everything else with this system, it sounds like the mapdownloader program isn't very robust.

Also, set your computer not to sleep. The princess doesn't like to wake up in the middle of a nap. She gets grumpy.

I don't recall having this problem when I downloaded previous map updates, but I have a 300Mb/sec hardwire connection at my primary computer.

markm929

Just checked today. Not sure which order they are loading the VINs in the database. I have one of the first cars from the June 2018 release (very low number) and I get the VIN not in DB message as well. They sure are not loading sequentially.

Ender519

I am finally upgraded. For those wondering, you can in fact use a microSD card in a USB adapter, but if and only if the adapter does not come up as multiple drives - some adapters appear like a USB hub which as I've learned the car does not like and will not support. I tried a different adapter, an old Targus one I had in my bag and it worked like a charm. I now have new maps and no error about being out of date on maps - at least not yet. Unfortunately I've learned even the new map update is not terribly complete. I live in a newer neighborhood and there are roads that have existed for 1.5 yrs now that still aren't on the map. ¯\_(ツ)_/¯

This endeavor was, in my professional opinion, a hoot.

Madd Dog

I picked up my car in August 2018

Midwestuser1

This update type needs to be on a CDN (Content Delivery Network) or it will be overloaded way to quickly with bandwidth constraints if housed on a single server somewhere by HERE. That is my guess is they cheaped out on how they are providing the delivery of the update. When using a CDN the update get distributed to many different servers across the Nation (and globe if needed) and then when any given user “request the update” it will grab it from the closet CDN location. This is how the big boys distribute their software to larger audiences that are geographically dispersed (think Apple updates, Netflix, Hulu etc).

markm929

just talked with support, they need to load my VIN. “Check back to the website in a week for the download”. Top notch IT at Acura Navigation.

Royki5cp

was on the phone for about an hour, and they confirmed that from their end they get the same error. They basically blamed it on the web site. They were no help as far as able to get me the maps downloaded. Very poor tech support. I called 1.888.549.3798, Maybe if someone finds a fix, they will share how they got this resolved.

Royki5cp

Mark, I also bought one of the first RDX delivered, and my vin number is not recognized either. Tech support is no help. I don't think they know how to enter your vin manually. I hate to have to take it to a dealer, which isn't close by me just to get the map update. Suppose to be free to download.

Waetherman

I successfully (I think) downloaded the map. To install it, does my car have to be in accessory mode or can it be running? It's cold outside and I want to do this tomorrow, but I can't sit in the car for an hour without any heat.

Madd Dog

I had my car running.

Jerzy

I put it in the ON/RUN mode without starting the car and turned off the headlights. I took about an hour.

Royki5cp

I would like to see someone upload it so we all could update too. Don't know how or where we might be able to use. Would it be too big to download to say a gmail account?

Ender519

It's encoded to the specific VIN number, so uploading the maps won't do any good, not unless someone has a way to generate the checksums it creates from your VIN.

Midwestuser1

I don’t think this will work. Each Map download is associated with the individual VIN number thus why you have to enter your VIN.

coffeemaker

I had zero issues downloading the update just now. But, I am kind of nervous about actually installing it in the car. Do I have to do it all at once, or will it pick up where I left off if I drive for a bit, turn off the car, drive for a bit, etc.?

sonyfever

Yeah, as mentioned above, the files are protected by JSON Web Signature. I can see where the VIN is embedded, but have no idea how to hack it to work....

Wander

It "should" pick up where it left off, if the car is turned off. No guarantees.

Royki5cp

I got a tweet back from Customer Relations, and said they were aware that I had been in contact with Here maps and was going to have a regional manager call me within 1 to 2 business days to try and get a resolution to the web site failing to recognize my vin number. Will post more when I get a call back.

mcpagano

Is the On/Run mode, one push or two pushes of the button without your foot on the brake?

mcpagano

When you talk to the Regional Manager please tell him that is an error message a high percentage of drivers on Acurazone are receiving.

Wander

So if the download is encoded to be VIN specific, how would they disseminate it onto a CDN?

It sounds like they really painted themselves into a corner. And us.

Jerzy

Two pushes. I tried in Accessory mode (one push) first and it didn't work.

Wander

That's weird. Infotainment system updates work in Accessory mode.

kboo74656

Finally some measure of success. I just got off the phone with HERE and I spoke with Lauren. She acknowledged the issue and had me to send her a picture of my VIN and some other info she got over the phone. She said she would send this info to Acura to have them to enter my VIN into the database. Just got the auto response acknowledging they got my email. She said they would call back once it was confirmed my VIN was entered. If anyone is interested in the email here it is. abc-english@here.com and I called 1-888-549-3798. I gave them my name, phone number, make/model/year, and a copy of my insurance card. Hope this help others.

kboo74656

Here is the correct email address for HERE. Auto correct changed it. nabc-english@here.com