Mirror Loses Setting

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Old May 28, 2008 | 11:48 AM
  #1  
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From: Granite State
Mirror Loses Setting

I noticed a few days ago that my passenger side mirror was aimed too low, so I raised it, hit the memory and the "1" setting and thought I was done with it.

This same process was repeated yesterday because it still looked too low.

This morning, I raised it all the way up, and by lunch time it had come down again to a position that is too low for my liking.

• I saved it in memory each time
• The mirror is NOT loose.
• It seems to revert back to some setting that is too low for me.

Anyone else seeing this issue?
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Old May 28, 2008 | 01:26 PM
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Unfortunately, I am suffering from the same issue and it basically started when I noticed the phantom door locking issue. I was due for scheduled maintenance anyway so I brought up these issues. They were unable to "reproduce" the symptoms so they have the car today as well. I had been putting up with both problems for about a month, waiting for my scheduled service as I have had my 05 in too many times to count. I love the car but I have had so many electronic issues. I got the impression yesterday that they just wanted me to just come in and pick up the car, not fixed!! They gave me a 2009 TSX loaner so I told them to keep the RL until they can resolve the problems. I will write another update when I hear back from dealer later today.
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Old May 28, 2008 | 02:06 PM
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Did they check the battery? I remember reading on this forum somewhere that a low or dying battery could cause problems like this. There might even be a TSB about it.
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Old May 28, 2008 | 02:29 PM
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Dealer just called and they are replacing actuators for the door locks. In regards to the memory presets and passenger side mirror, they feel that a "reboot" is necessary. Not sure what that means or if it will fix the problem. Will keep you posted. I have heard of other fixes relating to the battery, disconnecting the terminals and the like. This probably just resets or reboots the system manually. Whether they actually checked the battery or not I don't know, they're the trained technicians, I'll assume for now they know what they're doing. I am at the mercy of their good graces.
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Old May 28, 2008 | 02:48 PM
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From: Granite State
On the way home this afternoon the mirror seemed to be in the position that I had set it to this morning......go figure. Now I'm wondering if it's a mechanical issue, i.e. sticking. I tend to not believe that because the mirror moves easily when I'm adjusting it. That is also the mirror that I use when backing up so it pivots down a couple times a day. I would notice if it was catching or binding.

It has always been low when I take off in the morning, so I'll check it again then. That would be nice if it fixed itself.
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Old May 28, 2008 | 03:06 PM
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Originally Posted by robarsan
On the way home this afternoon the mirror seemed to be in the position that I had set it to this morning......go figure. Now I'm wondering if it's a mechanical issue, i.e. sticking. I tend to not believe that because the mirror moves easily when I'm adjusting it. That is also the mirror that I use when backing up so it pivots down a couple times a day. I would notice if it was catching or binding.

It has always been low when I take off in the morning, so I'll check it again then. That would be nice if it fixed itself.
I meant to say as well that my problem has been intermittent, some mornings it's fine, other mornings it is stuck in the down position. As mentioned, I'll let you know if the reboot fixes the problem.
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Old May 28, 2008 | 03:20 PM
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From: Granite State
Originally Posted by DoctorTuna
I meant to say as well that my problem has been intermittent, some mornings it's fine, other mornings it is stuck in the down position. As mentioned, I'll let you know if the reboot fixes the problem.

Yes, please do update when you find a resolution.

If it is a reboot fix, I hope it's just a matter of pulling a fuse, and not having to disconnect the battery cables.
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Old May 28, 2008 | 04:07 PM
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Originally Posted by robarsan
Yes, please do update when you find a resolution.

If it is a reboot fix, I hope it's just a matter of pulling a fuse, and not having to disconnect the battery cables.
A true chassis reboot, as my dealer calls it, requires a tech to reboot the car using a shop computer. This is not a matter of pulling a fuse. Of course, it WAS a dealer telling me this.
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Old May 28, 2008 | 04:14 PM
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Originally Posted by Chas2
A true chassis reboot, as my dealer calls it, requires a tech to reboot the car using a shop computer. This is not a matter of pulling a fuse. Of course, it WAS a dealer telling me this.
I suspect you're right.
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Old May 28, 2008 | 11:22 PM
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Originally Posted by Chas2
A true chassis reboot, as my dealer calls it, requires a tech to reboot the car using a shop computer. This is not a matter of pulling a fuse. Of course, it WAS a dealer telling me this.
The dealer is correct. I've had this done on other occasions.
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Old May 29, 2008 | 05:30 PM
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Originally Posted by robarsan
Yes, please do update when you find a resolution.

If it is a reboot fix, I hope it's just a matter of pulling a fuse, and not having to disconnect the battery cables.
OK, got my RL back. They replaced memory door units on driver and passenger side. I am told this fixes both the phantom door locking issue and the intermittent side mirror issue, no reboot was required. Battery was fine, they checked that under the normal scheduled maintenance. Door Unit, Driv 38860-SJA-A03 and Door Unit, Pass 38860-SJA-A13. Do you have any issues with your doors locking randomly?? I know with mine both issues started at about the same time. The actuators were not replaced. And when I made my first stop on the way home from the dealer my door handle wouldn't unlock the door. Just one issue after the other, I have already had doors replaced 3 times now, the last one was done only 6-8 weeks ago. I only have 3 months left on my lease and I'll be looking into something else. Good luck with yours!!
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Old May 29, 2008 | 06:21 PM
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From: Granite State
Thanks for the well detailed update. In answer to your question, no, I haven't had any issues with the doors locking randomly. Aside from replacing a door handle, and the current mirror issue, this car has been flawless.

That's too bad about all the issues you had. There's a limit to what's reasonable and what you went through certainly exceeds that.

Good luck with your next vehicle.
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Old May 29, 2008 | 07:07 PM
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I will definitely agree that I have probably had more than my share of problems, but I attribute it more to it being the 05 model year. Despite my complaints, I do love the car. I have already started test driving many vehicles but still enjoy the RL, despite its problems. I do intend to sample the 09 RL before I make any concrete decisions, if I can get over the exterior design!! I hope your mirror issue resolves without too many trips to the dealer!
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Old Jun 6, 2008 | 05:13 AM
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From: Granite State
Sometimes I'm my own worst enemy

I always back into my parking space at work. Yesterday, I backed in, put the car in park, hit the emergency brake and turned off the ignition. In the split second the car was turning off, I happen to look to the right and noticed the mirror was still in the process of pivoting back up to the home position.

So now I wonder how many times I have shut down the car before the mirror fully retracted? Maybe user error is the cause of the mirror not retaining the memory setting any more.
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Old Jun 6, 2008 | 07:27 AM
  #15  
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Originally Posted by robarsan
I always back into my parking space at work. Yesterday, I backed in, put the car in park, hit the emergency brake and turned off the ignition. In the split second the car was turning off, I happen to look to the right and noticed the mirror was still in the process of pivoting back up to the home position.

So now I wonder how many times I have shut down the car before the mirror fully retracted? Maybe user error is the cause of the mirror not retaining the memory setting any more.
But when you start the car, a recall of stored data should be utilized to return the mirror to its correct position. I can't believe that the software writers use a delta value on the mirrors current position?
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Old Jun 6, 2008 | 07:52 AM
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From: Granite State
Originally Posted by db22
But when you start the car, a recall of stored data should be utilized to return the mirror to its correct position. I can't believe that the software writers use a delta value on the mirrors current position?

That's just it, I don't know the ramifications of killing the power before the mirror returns to virtual home. Is it a little servo motor that moves the mirror?

Just guessing, but because the mirror is always aimed to a "low" position, maybe the memory reference has been altered from continually killing the power before the mirror fully repositions?

I would bet a software reboot would probably fix it.
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Old Jun 6, 2008 | 10:37 AM
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Originally Posted by robarsan
That's just it, I don't know the ramifications of killing the power before the mirror returns to virtual home. Is it a little servo motor that moves the mirror?

Just guessing, but because the mirror is always aimed to a "low" position, maybe the memory reference has been altered from continually killing the power before the mirror fully repositions?

I would bet a software reboot would probably fix it.
When your mirror is stuck in the down position, is your memory light on the driver door also out?? This was the issue with mine. I had to either push the preset 1 again or reset the mirror and then 'reprogram' the driver 1 setting. If your light is out I suspect you need the memory units replaced as well. My issues are completely resolved with the replacement as described in previous posts. It shouldn't matter if you power down the vehicle quickly.
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Old Jun 6, 2008 | 10:56 AM
  #18  
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From: Granite State
Originally Posted by DoctorTuna
When your mirror is stuck in the down position, is your memory light on the driver door also out?? This was the issue with mine. I had to either push the preset 1 again or reset the mirror and then 'reprogram' the driver 1 setting. If your light is out I suspect you need the memory units replaced as well. My issues are completely resolved with the replacement as described in previous posts. It shouldn't matter if you power down the vehicle quickly.
The memory light is on, and mirror is aimed lower than it's supposed to be. I hesitate to use the word "stuck" in the down position, because it really isn't. It just won't stay at the setting I prefer, and I can't tell if it gradually lowers while the car is moving, or it just goes back to the lower setting when I first start the car in the morning.
I understand that theoretically it shouldn't matter if I shut the car off prematurely. However, that's the only explanation that makes sense to me at the present.
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Old Jun 6, 2008 | 11:04 AM
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Originally Posted by robarsan
The memory light is on, and mirror is aimed lower than it's supposed to be. I hesitate to use the word "stuck" in the down position, because it really isn't. It just won't stay at the setting I prefer, and I can't tell if it gradually lowers while the car is moving, or it just goes back to the lower setting when I first start the car in the morning.
I understand that theoretically it shouldn't matter if I shut the car off prematurely. However, that's the only explanation that makes sense to me at the present.
Yeah, it doesn't seem to be fitting into a readily explainable category. I have been there before too. I wonder if eventually you'll get more symptoms like I had and make the problem and its solution more apparent. Very frustrating for sure. Have you tried waiting each time before shutting the car off to make sure it goes back to its original setting each time or maybe found it stuck down after a prolonged wait?? Maybe it's the actual mirror motor as you suggested. Sounds like an issue I would definitely bring up at the next scheduled maintenance.
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