Somehow, I was given access to all of the IT requests for the entire company. For you guys doing IT, how do you put up with it? I'd kill somebody on the first day........ Unbelievable how dependant some people are on the "IT Request" button.

"Shift key stuck, may have spilled soda onto keyboard"

"Mouse not responding, not sure if plugged in"

"Somebody switched my keyboard, I want my old one back"

and my favorite so far: "Desk chair will not tilt"

Come on people; I thought I worked for a fairly compotent company...

 

competent.

but yeah my company is like this too. frivolous request.....LOL

 

IT peeps are gluttons for punishment

 

one time, this guy requested his cup holder to be fixed. I'm like WTF? turned out, he thought his CD Rom ejected a cup holder.


true story

 

This is why I no longer work helpdesk. After 1 1.4 yrs doing it over two co-ops I couldn't take those tickets anymore. I wanted to smack users.

 

I got an email asking me what to set the toaster oven on for a specific dish...

Just because it plugs in does not mean I give a hoot.

 

^^ I usually sit on a ticket for a couple of days, then call the user to see whats up. 65%of the time, the problem resolves itself or they figure it out and I take credit for the ticket. win, win for everyone.

 

You IT peeps are saints.....serioiusly, I'd start throwing chairs around.

 

Have the email system set to respond with:

1. Is it plugged in?

2. Did you restart it?

3. Are there batteries in it if needed?



That third one is a stretch as some will try to cram a battery into a sharpie, but it's worth a shot.

 

^well in this economy, you'll do whatever it takes to keep a job.

Sometimes, I'll walk the floors late at night and unplug a couple of ethernet cables from users PC. Next day, I'll get a ticket about a PC unable to log into domain, BAM!!! easy ticket, I meet my quote of the day, then out the door.

Some users are assholes, but thats the way of the game. Hell, everytime I call one of comcast helpdesk Reps, it's like world war III.

 

My current most annoying statement is from users telling me "it keeps kicking me out".

Then I have to say "what is IT and what do you mean by KICKING ME OUT"

Is it really that hard to say "I got a blue screen" or "my computer rebooted on its own". Apparently, "kicking me out" is the best description they can think of.

 

Wow, it's pretty much the opposite where I work.

I leave a message at the help desk saying "The inventory program (I give the name) won't let me log in most of the time, saying my account has been disabled. It seems everybody on my shift suffers from the same problem as I. Call me back plz thx"

The response I got:
"Yeah....uhh... that program is real dumb"

 

Sometimes we get to crawl under the desk of a hottie. No that's okay, don't get up.

 

^+1, casual friday's are de Bomb! although, some walk on thin ice with some of these outfits. flip-flops for guys at work should be illegal.

 

Sometimes I think it would be entertaining to deal with all of the mundane calls, but most of the time I'm wondering how long it'll be before our IT tech goes postal

 

Alcohol helps a lot...

 

What does one need to get a job in IT?

 

So do shotguns.

 

a magic unicorn

 

 

I was trying to be serious too...

Is it JBO certificates or what not? And I'm guessing a bachelors?

 

http://itguykelly.wordpress.com/gett...on-technology/


Talk to #1Stunta. He is doing a lot of this on his own.

 

LOL HAH HA HA, when I first ask that question, this was the response: The answer is experience... and how do you get experience? you must get a Job in IT. how do you get a Job in IT? you need experience...

it's like trying to get a credit card, you will need credit but how do you get credit? try getting a credit card...

 

From Funny pics thread

 

^

 

^

but srsly, 25% is what you know 75% is who you know.

 

<object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="384" height="283" align="middle"><param name="allowScriptAccess" value="always" /><param name="allowFullScreen" value="true" /><param name="movie" value="http://widget.nbc.com/videos/nbcshort_at.swf?CXNID=1000004.10045NXC&widID=4727a 250e66f9723&clipID=2578&showID=61&configXML=http%3 A%2F%2Fwww.nbc.com%2Fservice%2Fvideowidget%2Fparam s%2FdmlkZW9faWQ9MjU3OA%3D%3D%2F&initXML=http://www.nbc.com%2Fsaturday-night-live%2Fvideo%2Fepisodes%2Finit.xml?videoId=2578"/><param name="bgcolor" value="#000000" /><param name="quality" value="high" /><embed src="http://widget.nbc.com/videos/nbcshort_at.swf?CXNID=1000004.10045NXC&widID=4727a 250e66f9723&clipID=2578&showID=61&configXML=http%3 A%2F%2Fwww.nbc.com%2Fservice%2Fvideowidget%2Fparam s%2FdmlkZW9faWQ9MjU3OA%3D%3D%2F&initXML=http://www.nbc.com%2Fsaturday-night-live%2Fvideo%2Fepisodes%2Finit.xml?videoId=2578" quality="high" bgcolor="#000000" width="384" height="283" allowFullScreen="true" align="middle" allowScriptAccess="always" type="application/x-shockwave-flash"></embed></object>

 

 

</P>
LOLOL day in the life of a tech!

 

That pretty much goes with any job.

You could always go with a secured credit card?

 

Miz,

A+
Net+

go from there...

 

I would make #2 be "Is it turned on?" and push everything else down one.

 

obligatory NWS:

<object width="640" height="385"><param name="movie" value="http://www.youtube.com/v/ODDS07W-jCk&color1=0xb1b1b1&color2=0xd0d0d0&hl=en_US&featu re=player_embedded&fs=1"></param><param name="allowFullScreen" value="true"></param><param name="allowScriptAccess" value="always"></param><embed src="http://www.youtube.com/v/ODDS07W-jCk&color1=0xb1b1b1&color2=0xd0d0d0&hl=en_US&featu re=player_embedded&fs=1" type="application/x-shockwave-flash" allowfullscreen="true" allowScriptAccess="always" width="640" height="385"></embed></object>


This is the follow up! also kinda NWS
<object width="640" height="385"><param name="movie" value="http://www.youtube.com/v/xF-cOVVoiGo&color1=0xb1b1b1&color2=0xd0d0d0&hl=en_US& feature=player_embedded&fs=1"></param><param name="allowFullScreen" value="true"></param><param name="allowScriptAccess" value="always"></param><embed src="http://www.youtube.com/v/xF-cOVVoiGo&color1=0xb1b1b1&color2=0xd0d0d0&hl=en_US& feature=player_embedded&fs=1" type="application/x-shockwave-flash" allowfullscreen="true" allowScriptAccess="always" width="640" height="385"></embed></object>

 

Of course, on the other hand, there is the IT department where I work. Sure, they must deal with some idiots, but do they have to also treat everyone like they are idiots? I am an engineer, I can tell whether or not my monitor is turned on, thanks.

Plus, WTF is with this "your ticket is closed because it has been open too long" bullshit? If you didn't fix it, don't close the fucking ticket.

And the complete and utter fail of flagging everything not installed by corporate as illegal software? Umm yea fuckface, how about you just delete the multi-million dollar project because it isn't a fucking word document. What is it you think we do here anyway? It isn't just powerpoint.

 

It doesn't take much to get into IT (support side), Miz. I've run into people who claim to have a MCSE and still don't know shit.

And +1 on working on a hottie's issue. I usually like to take my time while I'm there.

 

And yet somehow, "I was given access to all of the IT requests for the entire company". I think your company has bigger problems than those dumb IT requests.

 

Any chance you can hurry up and finish those TPS reports (don't forget the new cover sheet) before you fix the PC Load Letter issue? Thanks.

 

I spent several years on the phone in a very large call center that served multiple customers.

Honestly, I don't mind the stupid ones. They can be quite entertaining. It is the mean ones that I hate. Since I no longer work for the company, I have no compunction against telling you about the worst of them. We did support for Mutual of Omaha agents in the field. The bulk of them were very nice, among the best of our user base. However, the agency in Denver Colorado was full of some of the foulest a$$hats I've ever heard on the phones. One woman would call and you could not get a word in on her. From the time she called to the time she hung up, it was one long diatribe that was directed personally at the agent. Even the simplest problems, that would take 2 minutes for a normal user, would turn into a 40 minute hate fest, that always ended up getting escalated to management. A man in the same office thought he knew something about computers and asked the stupidest questions, and then literally fight with the agent if he didn't like the answer, which he almost always did. I will NEVER do any type of business with Mutual of Omaha in Denver Co at all. Being that I don't live there, and don't plan to move, that should be pretty simple thing to accomplish.

 

I actually investigated a little further and found out that everybody can view the history of IT requests... I never go into the IT section of the intranet so I never noticed.

 

Finally someone gets me....

For you guys that don't know, I work now for an online support conpany that services Geek Squad customers...I have stories....Many Many Stories.