I Personally think that its At&T, because they haven't been able to answer any of my questions regarding the phone bill, nor have they tried to help me out w/ general problems as well. They're on my list..
One of the questions were: To see if they'd reimburse me on several calls that i made, it was long distance, which i didn't know..his response was that, he has verizon phone and they charged him once as well.
SEcond: I asked them if there was a way to block anonymous phone calls, answer, he didn't know..
Third: Why do u have verizon if you're an At&T employee, wat does that tell us about ur carrier?? Answer: My contract isn't up yet...
Oh one more thing, he lied to me about his rep. ID#....
***sorry if i made this long***

 

http://www.jdpa.com/news/releases/pr...asp?ID=2004061

http://www.jdpower.com/studies_jdpow...03113&search=1

T-Mobile is da Bomb, Cingular, Sprint, and ATT SUCK!

 

att sucks, sadly i have about a year left on my contract.

 

the bigger the company the worse the customer service. tmobile will pretty much do anything to keep customers, while verizon the nation's biggest carrier doesnt give a shit.

 

I've used all the major carriers, AT&T is by far the worst. not only are they incompetent, they are rude too.

 

and all the reps are foreign and hard to understand

 

from what customers have told me, att is by far the worst.

 

Ive had bad experiences with cingular's customer service. They screw my bill up every month.

 

T-mobile has excellent customer service, I've never had a problem with them.

 

 

I still give ATT customer service some credit, While SPRINT IS OUTRIGHT HORRIBLE!

And Next year I hope the Merger ATT/Cingular helps the companies improve, is that gonna put them above Verizon for Biggest Carrier?

 

yea...att does...all there damn reps are indian or something and you can never understand a word they are saying!

 

I can vouch for AT&T sucking.

I fawking hate them sometimes.

 

i dont even use the 611 thing with att..cause i hate talking to them...the store is a few miles from my house...so i go there anytime i need help or anything....

 

611 is whack...isnt it the same as the regular 1800 #?

 

yea, it just pre fills your information in instead of having to punch in your phone number.

 

yup

 

This is what I meant by my last comment that you surprise me. You do work in the industry right? What does the size of the company have ANYTHING to do with the quality of customer service?

It doesn't.

Sometimes you appear to be repeating myths and rumors that you might have read on the mobile phone forums.

 

I posted this on At&t forum, and everyone was kissing ass w/ At&T, wat the hell....

 

Are you saying that T-Mobile is a Small company SLoo?

Anyone know where I can find the numbers of How Many Customers each Carrier has I looked, I wanna see the actual Numbers, and how they have increased or decreased

 

everything i say is wrong or a rumor lately so just omit my post from this thread.

 

damn whats wrong bro

 

i was trying to speak from experience from working with most major carriers besides verizon. but i got shot down lol, i should have explained myself more throughly and maybe then everyone would understand, but i just felt its easier to give up on this one.

 

SOmeone's feeling is hurt..... :ghey:

 

yeah my clam is pretty sore right now

 

Not trying to flame you. It's hard for me to say this being from Sprint, but Verizon probably has the best customer service ever. Of course they care about their customers, that's how they have managed to attract so many. Even with a contract, you can't afford to screw over any customer. I don't work in the customer service area, but at Sprint, no matter the size, we care about every single customer despite being the 3rd largest behind Cingular/ATT and Verizon. There is always room to grow and you can never have enough [good] customers. T-Mobile is definitely a small service provider.

My comment to you was based on Sprint being a big company and everyday I do everything I can to make sure I do my part which is to bring the best quality, most UI friendly, bug-free handset to the market to the customer. Maybe that's the perception but I didn't get that memo to blow off the customer.

 

and even if they tell you the wrong info...they will still butt-screw you when your bill is due....i just flat dropped them last year and said whatever to the contract break charges...i rather pay more to deal with honest people...