Cracked dashboard in '04 TL
Thread Starter
Intermediate
Joined: Sep 2008
Posts: 46
Likes: 1
From: Irmo, SC
why would your friend buy a car from them if he knows that you were going through what you are going through right now? if i was your friend, i would not have bought the car until they proved to me they would honor the warranty by fixing your car too... otherwise my money would go somewhere else...
i am not sure if you have tried this as you have mentioned trying to get in contact with people through the phone... but have you tried writing to ACS and the dealership? words on paper have alot more meaning than some of the b/s that comes out of people's mouths... that way you have something documented... use this thread also... there is no reason they should be denying you coverage of this DEFECT!!! more than a few people have had the fading/cracking issues...
i would also consider writing to your local media station to get the dealership some bad publicity... there is no reason you should be getting the run around... and if they have agreed to cover the dash and you pay labor... if you are capable enough, tell them you will take the dash, and just swap it out yourself... then return the old dash to them... shot in the dark, but worth a try still...
i am not sure if you have tried this as you have mentioned trying to get in contact with people through the phone... but have you tried writing to ACS and the dealership? words on paper have alot more meaning than some of the b/s that comes out of people's mouths... that way you have something documented... use this thread also... there is no reason they should be denying you coverage of this DEFECT!!! more than a few people have had the fading/cracking issues...
i would also consider writing to your local media station to get the dealership some bad publicity... there is no reason you should be getting the run around... and if they have agreed to cover the dash and you pay labor... if you are capable enough, tell them you will take the dash, and just swap it out yourself... then return the old dash to them... shot in the dark, but worth a try still...
Regarding my friend's purchase, I told him to get it written in his contract but they talked him out of it but assured him it was covered and he wouldn't have a problem. Too inexperienced with a good sales pitch and the dealer's pressure.
9th Gear
Joined: Mar 2009
Posts: 9
Likes: 5
From: clinton, maryland
sorry to hear about your dash. maybe you should swap your dash with your friends, have him take his up there and say " fix this problem you said i wouldnt have." may be a pain in the ass but worth a shot! good luck with everything else.!
Thread Starter
Intermediate
Joined: Sep 2008
Posts: 46
Likes: 1
From: Irmo, SC
That idea would probably work if he were willing to do it. I have know idea what is involved with taking out a dash though.
Chapter Leader (Southern Region)
Joined: Sep 2008
Posts: 88,888
Likes: 11,846
From: Waffles, BU
well.. from what I understand. Drop the glove, drop the steering column (6 bolts), remove the center console trim, remove the center speaker (PITA) and the seats are optional but the work is easier if you remove both driver & passenger seats. The rest is pretty intuitive, be careful with the rear air vent, reuse the upper dash support on the new dash.. it'll take you a day in the garage if you go easy and take your time. I'm thinking of doing mine but I'm so broke right now I'm going to do the fix and see how it works out first. I can post the real step-by-step from the service manual if you're interested.
Thread Starter
Intermediate
Joined: Sep 2008
Posts: 46
Likes: 1
From: Irmo, SC
Chapter Leader (Southern Region)
Joined: Sep 2008
Posts: 88,888
Likes: 11,846
From: Waffles, BU
Don't use Armor-all on your dash. It's a shine and it really doesn't protect as it advertises.. also rumored to cause damage from what I'm hearing. The dealership will say anything to you.. bottom line.. you're going to end up paying them if you want them to fix it.
Instructor
Joined: May 2009
Posts: 246
Likes: 1
From: Puerto Rico
chapu saludos mira soy de Puerto Rico tengo tu mismo carro 2004 silver negro por dentro y tengo el mismo problema que tu pero mi carro acaba de cumplir las 50K dime a donde fuistes a ver si voy yo tambien y se puede hacer algo pq definitivo que esto es un defecto de fabrica y deverian hacer un recall !!!
Chapter Leader (Southern Region)
Joined: Sep 2008
Posts: 88,888
Likes: 11,846
From: Waffles, BU
chapu saludos mira soy de Puerto Rico tengo tu mismo carro 2004 silver negro por dentro y tengo el mismo problema que tu pero mi carro acaba de cumplir las 50K dime a donde fuistes a ver si voy yo tambien y se puede hacer algo pq definitivo que esto es un defecto de fabrica y deverian hacer un recall !!!
Racer
Joined: Nov 2004
Posts: 453
Likes: 28
From: Puerto Rico
chapu saludos mira soy de Puerto Rico tengo tu mismo carro 2004 silver negro por dentro y tengo el mismo problema que tu pero mi carro acaba de cumplir las 50K dime a donde fuistes a ver si voy yo tambien y se puede hacer algo pq definitivo que esto es un defecto de fabrica y deverian hacer un recall !!!
Instructor
Joined: May 2009
Posts: 246
Likes: 1
From: Puerto Rico
Hey hermano .. No son muchos aquí hablan español, pero le sugiero ir a Acura y ver si repair en tu tablero de instrumentos gratis. Si no arreglar el tablero de instrumentos gratuita, a continuación, las opciones se limitan a la reparación de vinilo o de instalar un nuevo tablero de instrumentos. Instalación de un nuevo tablero de instrumentos por sí mismo será de 1 / 2 días de trabajo. Te informaremos de todas la actualización y la bienvenida a Acurazine! - les pido disculpas por mi pobre español ..
Instructor
Joined: May 2009
Posts: 246
Likes: 1
From: Puerto Rico
jeje
Road Racer / Solo Addict
Joined: Nov 2008
Posts: 779
Likes: 300
From: Sunshine State
This is a really interesting thread with lots of info..
Could all of you who stated their individual problems with the dash summarize their result and what they had to do to get it fixed?
I have a co-worker here in PR who is thinking about getting an 04 WDP with about 60K miles on it.. only one owner all service done at Acura dealers and has the extended warranty on it.. it is owned by an older woman and her asking price is 16.5K which he managed to lower to 15K but he is worried about the dash issue because when he told me he found it he was all pumped until he saw the dash cracked in a couple of places.. I told him I would try to research a bit for him on Acurazine..
I know that this thread would be of a lot of help to any potential buyer but it would be 20 times more helpful to any current 04-06 owner experiencing this problem..
It's a recurring problem on some TL's so the info should be pretty much handy so anyone can solve this as others have done it.
So maybe something like..
MEMBER - YEAR - MILES - DEALERS INVOLVED - MANAGERS CONTACTED
Could all of you who stated their individual problems with the dash summarize their result and what they had to do to get it fixed?
I have a co-worker here in PR who is thinking about getting an 04 WDP with about 60K miles on it.. only one owner all service done at Acura dealers and has the extended warranty on it.. it is owned by an older woman and her asking price is 16.5K which he managed to lower to 15K but he is worried about the dash issue because when he told me he found it he was all pumped until he saw the dash cracked in a couple of places.. I told him I would try to research a bit for him on Acurazine..
I know that this thread would be of a lot of help to any potential buyer but it would be 20 times more helpful to any current 04-06 owner experiencing this problem..
It's a recurring problem on some TL's so the info should be pretty much handy so anyone can solve this as others have done it.
So maybe something like..
MEMBER - YEAR - MILES - DEALERS INVOLVED - MANAGERS CONTACTED
Instructor
Joined: May 2009
Posts: 246
Likes: 1
From: Puerto Rico
This is a really interesting thread with lots of info..
Could all of you who stated their individual problems with the dash summarize their result and what they had to do to get it fixed?
I have a co-worker here in PR who is thinking about getting an 04 WDP with about 60K miles on it.. only one owner all service done at Acura dealers and has the extended warranty on it.. it is owned by an older woman and her asking price is 16.5K which he managed to lower to 15K but he is worried about the dash issue because when he told me he found it he was all pumped until he saw the dash cracked in a couple of places.. I told him I would try to research a bit for him on Acurazine..
I know that this thread would be of a lot of help to any potential buyer but it would be 20 times more helpful to any current 04-06 owner experiencing this problem..
It's a recurring problem on some TL's so the info should be pretty much handy so anyone can solve this as others have done it.
So maybe something like..
MEMBER - YEAR - MILES - DEALERS INVOLVED - MANAGERS CONTACTED
Could all of you who stated their individual problems with the dash summarize their result and what they had to do to get it fixed?
I have a co-worker here in PR who is thinking about getting an 04 WDP with about 60K miles on it.. only one owner all service done at Acura dealers and has the extended warranty on it.. it is owned by an older woman and her asking price is 16.5K which he managed to lower to 15K but he is worried about the dash issue because when he told me he found it he was all pumped until he saw the dash cracked in a couple of places.. I told him I would try to research a bit for him on Acurazine..
I know that this thread would be of a lot of help to any potential buyer but it would be 20 times more helpful to any current 04-06 owner experiencing this problem..
It's a recurring problem on some TL's so the info should be pretty much handy so anyone can solve this as others have done it.
So maybe something like..
MEMBER - YEAR - MILES - DEALERS INVOLVED - MANAGERS CONTACTED
El ban if you are RUM_ACCORD_H22 in C.N.
give me a call you have P.M. there !!
Road Racer / Solo Addict
Joined: Nov 2008
Posts: 779
Likes: 300
From: Sunshine State
that is a great idea i think that i was the only one with this problem and i was willing to fix it myself but since i am concern that this is a problem with this car i will fight until they repair it!
El ban if you are RUM_ACCORD_H22 in C.N.
give me a call you have P.M. there !!
El ban if you are RUM_ACCORD_H22 in C.N.
give me a call you have P.M. there !!
Chapter Leader (Southern Region)
Joined: Sep 2008
Posts: 88,888
Likes: 11,846
From: Waffles, BU
Did you guys notice the cracking around the airbag first? I have two strange cracks near the air bag but not right over the seam and not as extensive. I suggest getting a window visor to protect the dash when you get it fixed.
Instructor
Joined: May 2009
Posts: 246
Likes: 1
From: Puerto Rico
Intermediate
Joined: Sep 2007
Posts: 34
Likes: 0
From: Puerto Rico
Yes, my first crack was the one in top of the airbag.
Instructor
Joined: May 2009
Posts: 246
Likes: 1
From: Puerto Rico
i purshase the car like that i am worried that it will get worst and righ now my car is tinted 20% and is 85% the time in the shade !! and the little time is in the sun i have the sun roof tilt and the window visor!!
Intermediate
Joined: Sep 2007
Posts: 34
Likes: 0
From: Puerto Rico
Have any of you guys seen this? My car is a Certified Pre-Owned vehicle and they don't want to honor the 1year/12,000 extra warranty
http://www.acura.com/content/pdf/Warranty.pdf
http://www.acura.com/content/pdf/Warranty.pdf
it's me, Alan Rickman.
Joined: Mar 2007
Posts: 3,312
Likes: 5
From: noitacol
Looks like the common place to crack is around the passenger airbag; the portion around the airbag is thin or 'pre cut' so the airbag can bust through it
How often do you guys have your cars out in the sun?
How often do you guys have your cars out in the sun?
Intermediate
Joined: Sep 2007
Posts: 34
Likes: 0
From: Puerto Rico
No, the airbags are controlled by accelerometers which are triggered by high forces attributed to collisions. The dashboard cracks are a cosmetic issue
Last edited by sagreba32; May 3, 2009 at 01:03 PM. Reason: typo
Instructor
Joined: Jan 2007
Posts: 109
Likes: 0
From: Miami
I have an 04 with 37K miles, Last week I notice a crack that is starting to form on the lower right corner of the airbag. There is also another crack on the driver side. I will take pictures today or tomorrow. I havent taken the car to the Acura dealer here in miami, I guess i'll have to take it to see if they replace it for free. I recommend you guys buy a windshield sunshade so it doesn't get worst, at least that what i did.
I think this is not supposed to happen on a $40,000 dollar car, is there anyway we can make Acura to do a recall for this?
I think this is not supposed to happen on a $40,000 dollar car, is there anyway we can make Acura to do a recall for this?
Intermediate
Joined: Sep 2007
Posts: 34
Likes: 0
From: Puerto Rico
Thread Starter
Intermediate
Joined: Sep 2008
Posts: 46
Likes: 1
From: Irmo, SC
This is a really interesting thread with lots of info..
Could all of you who stated their individual problems with the dash summarize their result and what they had to do to get it fixed?
I have a co-worker here in PR who is thinking about getting an 04 WDP with about 60K miles on it.. only one owner all service done at Acura dealers and has the extended warranty on it.. it is owned by an older woman and her asking price is 16.5K which he managed to lower to 15K but he is worried about the dash issue because when he told me he found it he was all pumped until he saw the dash cracked in a couple of places.. I told him I would try to research a bit for him on Acurazine..
I know that this thread would be of a lot of help to any potential buyer but it would be 20 times more helpful to any current 04-06 owner experiencing this problem..
It's a recurring problem on some TL's so the info should be pretty much handy so anyone can solve this as others have done it.
So maybe something like..
MEMBER - YEAR - MILES - DEALERS INVOLVED - MANAGERS CONTACTED
Could all of you who stated their individual problems with the dash summarize their result and what they had to do to get it fixed?
I have a co-worker here in PR who is thinking about getting an 04 WDP with about 60K miles on it.. only one owner all service done at Acura dealers and has the extended warranty on it.. it is owned by an older woman and her asking price is 16.5K which he managed to lower to 15K but he is worried about the dash issue because when he told me he found it he was all pumped until he saw the dash cracked in a couple of places.. I told him I would try to research a bit for him on Acurazine..
I know that this thread would be of a lot of help to any potential buyer but it would be 20 times more helpful to any current 04-06 owner experiencing this problem..
It's a recurring problem on some TL's so the info should be pretty much handy so anyone can solve this as others have done it.
So maybe something like..
MEMBER - YEAR - MILES - DEALERS INVOLVED - MANAGERS CONTACTED
Intermediate
Joined: Sep 2007
Posts: 34
Likes: 0
From: Puerto Rico
This is a really interesting thread with lots of info..
Could all of you who stated their individual problems with the dash summarize their result and what they had to do to get it fixed?
I have a co-worker here in PR who is thinking about getting an 04 WDP with about 60K miles on it.. only one owner all service done at Acura dealers and has the extended warranty on it.. it is owned by an older woman and her asking price is 16.5K which he managed to lower to 15K but he is worried about the dash issue because when he told me he found it he was all pumped until he saw the dash cracked in a couple of places.. I told him I would try to research a bit for him on Acurazine..
I know that this thread would be of a lot of help to any potential buyer but it would be 20 times more helpful to any current 04-06 owner experiencing this problem..
It's a recurring problem on some TL's so the info should be pretty much handy so anyone can solve this as others have done it.
So maybe something like..
MEMBER - YEAR - MILES - DEALERS INVOLVED - MANAGERS CONTACTED
Could all of you who stated their individual problems with the dash summarize their result and what they had to do to get it fixed?
I have a co-worker here in PR who is thinking about getting an 04 WDP with about 60K miles on it.. only one owner all service done at Acura dealers and has the extended warranty on it.. it is owned by an older woman and her asking price is 16.5K which he managed to lower to 15K but he is worried about the dash issue because when he told me he found it he was all pumped until he saw the dash cracked in a couple of places.. I told him I would try to research a bit for him on Acurazine..
I know that this thread would be of a lot of help to any potential buyer but it would be 20 times more helpful to any current 04-06 owner experiencing this problem..
It's a recurring problem on some TL's so the info should be pretty much handy so anyone can solve this as others have done it.
So maybe something like..
MEMBER - YEAR - MILES - DEALERS INVOLVED - MANAGERS CONTACTED
They told me two weeks ago that they were going to pay for the dashboard but not for the labor. The labor is $500, and I don't want to pay that for a defect, in which Acura is supposed to pay for. I'm going to keep pushing and pushing. I've been dealing with this since Septmber.
Good luck