Cracked dashboard in '04 TL
#41
Intermediate
Thread Starter
I just got an e-mail from the service manager saying that they would pay 75% of the repair cost (they quoted me $1400 for the repair). I asked for the name and contact information of the district manager. They obviously know it's a problem. They just want to cover the cost of their own mistake.
#42
I just got an e-mail from the service manager saying that they would pay 75% of the repair cost (they quoted me $1400 for the repair). I asked for the name and contact information of the district manager. They obviously know it's a problem. They just want to cover the cost of their own mistake.
#43
Intermediate
Thread Starter
Sadly, he won't give me the name of the district guy. I'll have to contact Acura through customer service. I don't know why they are making such a big deal out of this.
#45
Intermediate
Thread Starter
I'm still hopeful that someone in the Acura organization will have a heart and treat me right.
#46
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Good luck with everything!! I find it amazing how many acura dealerships are just so stubborn about this kinda stuff. I hope that I won't have to deal with this ordeal at my dealer!!
#47
Hi Guys. I have the same issue and exactly the same place and a crack of same size as of Chapu08's TL, on my 04 TL dashboard. I am the second owner of the car. Bought it from a private party. It has 33,000 miles on it. Do you think I will be covered under some kind of warranty?
I think this is caused by the heat from the Navigation screen. I saw the navigation screen emitting excessive heat. let me know if your TL is Navi and how often you use the navigation? Thanks for any suggestions and replies.
I think this is caused by the heat from the Navigation screen. I saw the navigation screen emitting excessive heat. let me know if your TL is Navi and how often you use the navigation? Thanks for any suggestions and replies.
#48
Intermediate
Thread Starter
Hey Sara,
No good news here. I'm in the same situation as you. I'm the 2nd owner, however I purchased from a dealership and the car was certified, preowned vehicle. The dealer will not cover under the warranty, even though I showed them lots of replies on this forum where dealers around the country acknowledged the problem with the dash and replaced without a hassle. I'm trying to get help from corporate management, but no reply yet.
Let me know if you have better luck than me. It's not a problem with the NAV unit. It's bad dashboard material and they are trying not to absorb the expense of replacing them all.
No good news here. I'm in the same situation as you. I'm the 2nd owner, however I purchased from a dealership and the car was certified, preowned vehicle. The dealer will not cover under the warranty, even though I showed them lots of replies on this forum where dealers around the country acknowledged the problem with the dash and replaced without a hassle. I'm trying to get help from corporate management, but no reply yet.
Let me know if you have better luck than me. It's not a problem with the NAV unit. It's bad dashboard material and they are trying not to absorb the expense of replacing them all.
#49
Waiting till Thursday
Thanks Chris for your reply. I have contacted the Acura dealer at my place. They said that the guy who works on interiors of the car is out today and will be back on Thursday. So, I am going to contact them on 04th. Hopefully, they will fix it for me free of charge. They were nice to me when I had some other issues like airbag light staying on.
#50
Intermediate
Thread Starter
Good luck. I would really like to know if they help you. It might help my case. How do you like the car, aside from that problem? I've had Toyotas, Hondas and Mazdas. I really like this car. One other minor problem - someone swung a car door open and knocked off the plastic molding that goes over the key lock part of the door handle. Since it is painted to match the body color, I'm sure it'll cost more than I want to pay.
#51
The car is great as far as performance and design is concerned. The powertrain, navigation, sound system, I love them. But, they have been stingy on the interiors. The leather too is of cheap quality (Not cheaper than Nissan). I already have cracks on the seats. The leather needs lot of maintenance.
As for the door handle, I think it should cover under insurance because somebody hit your car and ran away.
As for the dashboard, we will figure out a solution if the dealers are not willing to help us even if we have to escalate this to Japan.
Please find some links below which might be of help to us in the worst case scenario
http://www.ehow.com/how_2077554_repa...dashboard.html
http://www2.zhome.com:81/ZCMnL/tech/dash.html
http://www.dashboardrestorations.com...stomdashes.htm
As for the door handle, I think it should cover under insurance because somebody hit your car and ran away.
As for the dashboard, we will figure out a solution if the dealers are not willing to help us even if we have to escalate this to Japan.
Please find some links below which might be of help to us in the worst case scenario
http://www.ehow.com/how_2077554_repa...dashboard.html
http://www2.zhome.com:81/ZCMnL/tech/dash.html
http://www.dashboardrestorations.com...stomdashes.htm
#52
my leather on the seats sux too.. i should just throw out those shitty acura seats.. i dont even think they are comfortable... upgraded seats are def in my future on this car... alsoo.. let me add.. acura parts and service dep blowssss!!! they gave me the biggest problems with my cpo prelude i got at the acura dealership.. they gave me nothing but hell and claimed that they didnt wanna cover n e thing.. ( winshield broke the first night i got it cause i put the heater on... and the sincrone pin snapped in half after 2 weeks of owning the car.. i never even downshifted.. plus anything with transmition besides clutch is def covered .. but it took a hole month of arguing with their parts and service department for them to finally take my car in.. then it took anothor 2 months for me to get the car back from them cause they didnt know what the hell they were doing (not finding the problem, ordering the wrong parts, "sending it to a specialist", ext... ) i dont like dealing with them i rather just take shit to a local trusty mechanic.. but.. i hope ur case works out cause there is no reason that they shouldnt cover it if ur car is certified.. i would throw a fit
#53
2011 BMW 335i
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Good luck. I would really like to know if they help you. It might help my case. How do you like the car, aside from that problem? I've had Toyotas, Hondas and Mazdas. I really like this car. One other minor problem - someone swung a car door open and knocked off the plastic molding that goes over the key lock part of the door handle. Since it is painted to match the body color, I'm sure it'll cost more than I want to pay.
https://acurazine.com/forums/showthr...keyhole+shaved
Last edited by carlos9827; 12-02-2008 at 01:37 AM.
#54
Intermediate
Thread Starter
Door handle cover
Hey Chris, please refer to the below thread for your door handle problem. There's actually a door handle mod out there which involves replacing the part that got knocked off your car. If I understood you correctly, you need the door handle cover and according to what I understand it is not a very expensive part ($20-$30) and you can replace it yourself! They are already painted and everything. If anyone else has any additional info, please let us know.
https://acurazine.com/forums/showthr...keyhole+shaved
https://acurazine.com/forums/showthr...keyhole+shaved
Thanks for the tip on the door handle cover. This will be awesome if I can get it replaced for close to this price.
#55
Intermediate
Thread Starter
The car is great as far as performance and design is concerned. The powertrain, navigation, sound system, I love them. But, they have been stingy on the interiors. The leather too is of cheap quality (Not cheaper than Nissan). I already have cracks on the seats. The leather needs lot of maintenance.
As for the door handle, I think it should cover under insurance because somebody hit your car and ran away.
As for the dashboard, we will figure out a solution if the dealers are not willing to help us even if we have to escalate this to Japan.
Please find some links below which might be of help to us in the worst case scenario
http://www.ehow.com/how_2077554_repa...dashboard.html
http://www2.zhome.com:81/ZCMnL/tech/dash.html
http://www.dashboardrestorations.com...stomdashes.htm
As for the door handle, I think it should cover under insurance because somebody hit your car and ran away.
As for the dashboard, we will figure out a solution if the dealers are not willing to help us even if we have to escalate this to Japan.
Please find some links below which might be of help to us in the worst case scenario
http://www.ehow.com/how_2077554_repa...dashboard.html
http://www2.zhome.com:81/ZCMnL/tech/dash.html
http://www.dashboardrestorations.com...stomdashes.htm
Thanks Sara. I'll check the sites. I really need to find the name of the district manager for Acura. The dealer wouldn't give me the contact information. I still want the company to take care of this.
#56
Burning Brakes
iTrader: (1)
Hey Chris, you have to be going to McDaniel'ss to get such poor service. I'd recommend you make a trip down to Acura of Augusta and see if they will take care of it for you. I've had nothing but EXCELLENT service from them. They give loaners as well, which McDaniels has never offered to me. I even drive to Augusta for any non-warranty work I don't do myself.
#57
Intermediate
Thread Starter
Hey Chris, you have to be going to McDaniel'ss to get such poor service. I'd recommend you make a trip down to Acura of Augusta and see if they will take care of it for you. I've had nothing but EXCELLENT service from them. They give loaners as well, which McDaniels has never offered to me. I even drive to Augusta for any non-warranty work I don't do myself.
#58
Burning Brakes
iTrader: (1)
Haven't been there. I'm in Lexington near Gilbert, so Augusta is a lot closer for me. McDaniel's can get away with what they do, and their exorbitant prices because they are the only Acura dealer in Columbia and most people simply drop their car off their and don't care how much it costs.
#59
Intermediate
Thread Starter
Haven't been there. I'm in Lexington near Gilbert, so Augusta is a lot closer for me. McDaniel's can get away with what they do, and their exorbitant prices because they are the only Acura dealer in Columbia and most people simply drop their car off their and don't care how much it costs.
#60
Traveling the country
Mine had one crack on the passenger side, it has been repaired and unless you are looking for it you would not even notice it. I did not notice till the dealer pointed it out.
I am still going to try and contact Acura about getting it replaced in fear more are to comes later down the road.
I am still going to try and contact Acura about getting it replaced in fear more are to comes later down the road.
#61
Intermediate
Thread Starter
Mine had one crack on the passenger side, it has been repaired and unless you are looking for it you would not even notice it. I did not notice till the dealer pointed it out.
I am still going to try and contact Acura about getting it replaced in fear more are to comes later down the road.
I am still going to try and contact Acura about getting it replaced in fear more are to comes later down the road.
#62
Traveling the country
Someone in the passenger seat noticed the 1st crack, which started small, they split from front to back. Within a week I had 4 cracks, all from front to back. Two directly in front of the driver's seat, one in the middle of the dash and one directly in front of the passenger seat. It may take a hot day next summer, but if you had one, you'll probably get more.
Yea I am kinda worried about that. That is the main reason I am trying to figure out how to contact someone at Acura about it since some have been successfull in getting there dash replaced.
#63
Intermediate
Thread Starter
Good luck. Let me know if you find out the contact info for anyone beyond the dealership level (hopefully you won't need to). My local dealer won't give me that information.
#64
Intermediate
Stick to your guns. My dash cracked in 3 places and did nothing but get worse. It eventually ran from the top to the bottom of the dash on both sides of the passenger air bag and one in front of the cluster. My car is out of warranty as well. My service advisor said no, then the service manager said no, so I met with the regional service manager and he immediately said "we have to fix that." Super nice guy and I was extremely impressed with the service. Just don't take no for an answer.
ps, I saw the tab when I was picking up the car and I think dealer cost for everything was around $700.
ps, I saw the tab when I was picking up the car and I think dealer cost for everything was around $700.
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#65
Intermediate
Thread Starter
Stick to your guns. My dash cracked in 3 places and did nothing but get worse. It eventually ran from the top to the bottom of the dash on both sides of the passenger air bag and one in front of the cluster. My car is out of warranty as well. My service advisor said no, then the service manager said no, so I met with the regional service manager and he immediately said "we have to fix that." Super nice guy and I was extremely impressed with the service. Just don't take no for an answer.
ps, I saw the tab when I was picking up the car and I think dealer cost for everything was around $700.
ps, I saw the tab when I was picking up the car and I think dealer cost for everything was around $700.
#66
Intermediate
In your case, I would maybe try calling corporate. They surely have a customer support line or some way of reporting dealer issues. Tell them what's going on and that you'd like to speak with the Regional rep. I think trying another dealer as previously suggested may be worth a shot as well.
#67
Hey Fleshy, CHAPU08 and JMANN:
My dash is exactly like your description. Cracked above the instrument cluster, middle of the dash and right edge of air bag on passenger side.
I've only put 5,000 miles on the car since I got it in May. I still haven't heard back from the service manager. I was supposed to hear from him on Friday. This is good advice from all of you and should help. Thanks for the tip on the X-303 protectant. I don't have a Cabela's anywhere near here, but will try the car dealers and other marine shops.
My dash is exactly like your description. Cracked above the instrument cluster, middle of the dash and right edge of air bag on passenger side.
I've only put 5,000 miles on the car since I got it in May. I still haven't heard back from the service manager. I was supposed to hear from him on Friday. This is good advice from all of you and should help. Thanks for the tip on the X-303 protectant. I don't have a Cabela's anywhere near here, but will try the car dealers and other marine shops.
#68
No Luck Yet
Hi Chris. I thought you will be waiting for my reply. I did not go to the dealer today since the person who works on the interiors was not there today. hopefully by Monday evening I should have some answer. If not, I will try some other dealer around here.
Hi Chapu08. Did you get the car fixed yet? The last thing I know is you were waiting for the part. If you got it fixed already, can you please provide us any information about how long it took and how much it cost for the dealer? Thanks in advance.
Hi Chapu08. Did you get the car fixed yet? The last thing I know is you were waiting for the part. If you got it fixed already, can you please provide us any information about how long it took and how much it cost for the dealer? Thanks in advance.
#69
Update
I had been to the dealer today. The service consultant the manager expressed their sorry for such a thing on low miles car. The manager has eMailed the district manager and I hope to hear from them in a couple of days.
#71
Update
Today I got call from my local Acura Dealership and they said that though the warranty on my car is expired, Acura is good willing it and they have already ordered the part for me. The car will be ready tomorrow with the new dash. They also gave me the 09 TL as the loaner car. Not to mention, the 09 TL is great but the leather and the dash seem to damage sooner than the ones on 04.
ACURA IS READY TO REPLACE THE DASH WITH THE NEW ONE OUT OF GOOD WILL. I THINK IT IS JUST YOUR DEALER WHO DOES NOT WANT TO DO IT CHRIS. VISIT SOME OTHER DEALER. I AM SURE YOUR CAR WILL BE TAKEN CARE OF FREE OF CHARGE.
GOOD LUCK.
ACURA IS READY TO REPLACE THE DASH WITH THE NEW ONE OUT OF GOOD WILL. I THINK IT IS JUST YOUR DEALER WHO DOES NOT WANT TO DO IT CHRIS. VISIT SOME OTHER DEALER. I AM SURE YOUR CAR WILL BE TAKEN CARE OF FREE OF CHARGE.
GOOD LUCK.
#72
Traveling the country
After TONS of google searching I found the email to the head of the customer relations for Honda over the south east. I just sent out a long email to him expressing my feeling and thought about my dash cracking considering the age and mileage of the car.
I will post up as soon as I get an answer from him.
#73
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Hi guys,
My car only has 37K miles and the dashboard is cracked in four places, I took the car two months ago so the dealer could see it. They told me that since the car is out of warranty they had to ask coorporate, they took some pictures and they told me that they were going to call me back. Two weeks had past and no call, so I called and they told they were still working on it. I called the third week and the guy told me that they had approved only the dashboard but then told me that I had to pay the labor which was around $600!, but he told me he was going to keep trying. Now, everytime I try to contact them the secretary tells me that the guy isn't there and that they are working on it. I think the guy is avoiding me. Can you believe that!? Two months and not a single call from them!
Do you guys think that it's time for me to call Honda directly?
My car only has 37K miles and the dashboard is cracked in four places, I took the car two months ago so the dealer could see it. They told me that since the car is out of warranty they had to ask coorporate, they took some pictures and they told me that they were going to call me back. Two weeks had past and no call, so I called and they told they were still working on it. I called the third week and the guy told me that they had approved only the dashboard but then told me that I had to pay the labor which was around $600!, but he told me he was going to keep trying. Now, everytime I try to contact them the secretary tells me that the guy isn't there and that they are working on it. I think the guy is avoiding me. Can you believe that!? Two months and not a single call from them!
Do you guys think that it's time for me to call Honda directly?
#75
Intermediate
Thread Starter
Cracked dash
After TONS of google searching I found the email to the head of the customer relations for Honda over the south east. I just sent out a long email to him expressing my feeling and thought about my dash cracking considering the age and mileage of the car.
I will post up as soon as I get an answer from him.
I will post up as soon as I get an answer from him.
Can you get me the name of the southeast customer service guy? They turned down my request to replace the dash. I have 4 huge cracks that look like crap.
#77
Intermediate
Thread Starter
The cracks in my dash run from Windshield to the front of the dash. One runs along the side where the airbag deploys. Another is in the middle of the dash. I have one directly in front of the driver's side of the dash running from the windshield to the front of the dash. Another angles into that crack. This car was spotless when I bought it. 5 months later one crack started and within 2 weeks I had the 4 cracks. I just went through the whole customer care process to see if they would fix it and was turned down. And this is on a certified preowned TL. It'll be my last.
#78
Racer
Chris,
I can't tell if you have used the Acura Client services contact information:
Acura Client Services
Acura Client Services stands ready to answer questions and address concerns with your U.S. Acura vehicle. You may contact us several ways:
By Phone: (800) 382-2238
Monday through Friday, 6:00am to 5:00pm Pacific Standard time at the toll-free phone number above Roadside Assistance
(800) 594-8500
24 hours/day, 7 days/week
By Fax: (310) 783-3535
By Mail:
Acura Client Services
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
http://owners.acura.com/site/customer_relations.aspx
I hope this helps; they should fix this for you. You might also consider small claims court.
I can't tell if you have used the Acura Client services contact information:
Acura Client Services
Acura Client Services stands ready to answer questions and address concerns with your U.S. Acura vehicle. You may contact us several ways:
By Phone: (800) 382-2238
Monday through Friday, 6:00am to 5:00pm Pacific Standard time at the toll-free phone number above Roadside Assistance
(800) 594-8500
24 hours/day, 7 days/week
By Fax: (310) 783-3535
By Mail:
Acura Client Services
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
http://owners.acura.com/site/customer_relations.aspx
I hope this helps; they should fix this for you. You might also consider small claims court.
#79
Intermediate
Thread Starter
TL w/cracked dash
Chris,
I can't tell if you have used the Acura Client services contact information:
Acura Client Services
Acura Client Services stands ready to answer questions and address concerns with your U.S. Acura vehicle. You may contact us several ways:
By Phone: (800) 382-2238
Monday through Friday, 6:00am to 5:00pm Pacific Standard time at the toll-free phone number above Roadside Assistance
(800) 594-8500
24 hours/day, 7 days/week
By Fax: (310) 783-3535
By Mail:
Acura Client Services
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
http://owners.acura.com/site/customer_relations.aspx
I hope this helps; they should fix this for you. You might also consider small claims court.
I can't tell if you have used the Acura Client services contact information:
Acura Client Services
Acura Client Services stands ready to answer questions and address concerns with your U.S. Acura vehicle. You may contact us several ways:
By Phone: (800) 382-2238
Monday through Friday, 6:00am to 5:00pm Pacific Standard time at the toll-free phone number above Roadside Assistance
(800) 594-8500
24 hours/day, 7 days/week
By Fax: (310) 783-3535
By Mail:
Acura Client Services
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
http://owners.acura.com/site/customer_relations.aspx
I hope this helps; they should fix this for you. You might also consider small claims court.
#80
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DASHBOARD Gremlins....
Well I just seemed to have gotten attacked by the DASHBOARD gremlin too!!! I just found a crack in my dash, it goes from the center speaker to almost the steering wheel! It wasn't there yesterday and i dont live in a hot climate.....I drive an 05' AM TL AT Navi. I purchased it in Nov 08 CPO plus extended Acura Warranty and i haven't brought it in yet lets see what they say!
Last edited by 05Smoke_GreyTL; 03-01-2009 at 06:30 PM.