Cracked dashboard in '04 TL

Thread Tools
 
Search this Thread
 
Old May 4, 2009 | 10:24 AM
  #161  
TL on "20"'s Avatar
Instructor
 
Joined: May 2009
Posts: 246
Likes: 1
From: Puerto Rico
this problem is with the 2004 only ????
Reply
Old May 4, 2009 | 05:00 PM
  #162  
Yankeezone25's Avatar
Cruisin'
 
Joined: Apr 2009
Posts: 18
Likes: 0
This message is for Chris who started this thread.

This is the exact wording from the certified warranty program.

Acura will repair or replace any part that is defective in material or workmanship under normal use.

Yours is defective from normal use. You've got to get them to cover this for you.

Let us know of your progress. You gotta fight for what's right.
Reply
Old May 4, 2009 | 05:54 PM
  #163  
sagreba32's Avatar
Intermediate
 
Joined: Sep 2007
Posts: 34
Likes: 0
From: Puerto Rico
Hey yankeezone: My car is only 40K miles and it's a Certified Pre Owned and they don't want to honor the Certified warranty program (1yr/12k miles extra to the original 4yrs/50k miles). Check out my pics in the previous page.
Reply
Old May 4, 2009 | 07:25 PM
  #164  
Yankeezone25's Avatar
Cruisin'
 
Joined: Apr 2009
Posts: 18
Likes: 0
sagreba,

I see from this thread that there are more than a few with the cracked dash - especially on the 2004 TL. I still can't believe that Acura won't cover this. I've read all the arguments from - you don't see other cars with this - to - this shouldn't happen with a $30,000 plus car.

It is ridiculous when you think about it. It's an Acura - it's supposed to be a premium car - WITH premium service - you pay for it up front and expect it - AND you're not getting it in this case.

I would really love to have them tell me with a straight face, that this isn't covered. What is the reason? It's a trim piece? Your warranty covers defective material. This is clearly defective material. They are obviously trying to make you go away. If you don't, and if you complain enough, you will eventually get results. The squeaky wheel gets the grease.

You've got to squeak!
Reply
Old May 5, 2009 | 07:35 PM
  #165  
EL BAN's Avatar
Road Racer / Solo Addict
 
Joined: Nov 2008
Posts: 779
Likes: 300
From: Sunshine State
Originally Posted by Christopher Means
Christopher Means - 2004 - 26,000 - McDaniels Acura, Hendrick Acura - Service managers and Acura Client Services - No solution to problem. They claim that the dash is "Trim" and not covered under the warranty.
Originally Posted by sagreba32
sagreba32 - 2004 - 40,000 miles - Centro de servico Acura, Guyanabo PR - Malaret (se encarga de las garantías), Debrah Rodriguez (parts manager), Jose Carlos Villares (Vice President of sales), Santos Antonetti (Service Vice Prsident), (I have also called Corporate Acura to let them know about the problem)

They told me two weeks ago that they were going to pay for the dashboard but not for the labor. The labor is $500, and I don't want to pay that for a defect, in which Acura is supposed to pay for. I'm going to keep pushing and pushing. I've been dealing with this since Septmber.

Good luck
Thanks to both.. everyone please keep copy pasting the list and adding yours at the end..
Reply
Old May 5, 2009 | 07:56 PM
  #166  
sagreba32's Avatar
Intermediate
 
Joined: Sep 2007
Posts: 34
Likes: 0
From: Puerto Rico
What if we all do a class action lawsuit against Acura/Honda demanding a recall?
Reply
Old May 5, 2009 | 08:03 PM
  #167  
sagreba32's Avatar
Intermediate
 
Joined: Sep 2007
Posts: 34
Likes: 0
From: Puerto Rico
EL BAN please check your visitor messages and private messages
Reply
Old May 5, 2009 | 08:13 PM
  #168  
EL BAN's Avatar
Road Racer / Solo Addict
 
Joined: Nov 2008
Posts: 779
Likes: 300
From: Sunshine State
Originally Posted by sagreba32
EL BAN please check your visitor messages and private messages
Got it buddy

I'm down with helping in any way I can.. although I don't think I can help that much.. mine is an 08 I got brand new off the dealer and have no dash issues.. but I do wish all you guys can get it fixed so anything I can do let me know..
Reply
Old May 12, 2009 | 06:00 PM
  #169  
bimmerman's Avatar
Traveling the country
 
Joined: May 2008
Posts: 428
Likes: 1
From: GA
People with cracked dashes please check in here...

So my dash is getting a lot worse and I have contacted Acura corp again about it. If they do not offer any assistance this time I am thinking about contacting a lawyer to start a class action lawsuit.

I am not sure what all it takes but I have a friend of mine looking into it right now to see how many people I would need and what else would be needed to get it started up.

If you have a cracked dash or know a member/friend that does have them post in here if they are willing to sign up. Depending on how thing go with corp this week I may get the ball rolling on this.

My dash is cracking all the way around the airbag to the point of where it is about to be exposed. That alone should be a reason to replace it as this could be a safety issues.
Reply
Old May 13, 2009 | 11:35 AM
  #170  
eso.teric's Avatar
Instructor
 
Joined: Jan 2007
Posts: 109
Likes: 0
From: Miami
i'm with you. The crack on my airbag just stating getting worse. I haven't taken the car to the dealer yet, but i'm hoping they replace it for free. Let me know, at this point im up for anything,
Reply
Old May 13, 2009 | 12:58 PM
  #171  
tlazn's Avatar
10th Gear
 
Joined: May 2008
Posts: 11
Likes: 0
From: news
i think my dash is beginning to crack. i cant see any yet but i have heard a lot of cracking noise. i dont know what to do. any ideas?
Reply
Old May 13, 2009 | 02:31 PM
  #172  
bimmerman's Avatar
Traveling the country
 
Joined: May 2008
Posts: 428
Likes: 1
From: GA
Originally Posted by tlazn
i think my dash is beginning to crack. i cant see any yet but i have heard a lot of cracking noise. i dont know what to do. any ideas?

Just keep putting some quality protectant on it and keep your car parked in a garage as much as you can.
Reply
Old May 13, 2009 | 05:15 PM
  #173  
EvoToTL's Avatar
Former Street Racer
iTrader: (6)
 
Joined: Mar 2009
Posts: 412
Likes: 2
Originally Posted by bimmerman
Just keep putting some quality protectant on it and keep your car parked in a garage as much as you can.
but acura might say the protectant or the stuff u use might crack or dry the dash. i wouldnt go in there with it all glossy and stuff.
Reply
Old May 13, 2009 | 05:28 PM
  #174  
bimmerman's Avatar
Traveling the country
 
Joined: May 2008
Posts: 428
Likes: 1
From: GA
Originally Posted by EvoToTL
but acura might say the protectant or the stuff u use might crack or dry the dash. i wouldnt go in there with it all glossy and stuff.

This would never hold up though. It has been proven time and time again that chemicals like Amour all will prolong the materials life.
Reply
Old May 13, 2009 | 09:39 PM
  #175  
EvoToTL's Avatar
Former Street Racer
iTrader: (6)
 
Joined: Mar 2009
Posts: 412
Likes: 2
Originally Posted by bimmerman
This would never hold up though. It has been proven time and time again that chemicals like Amour all will prolong the materials life.
oh alright, when i had my evo the brembos on it the paint faded away and i went back and they were sayin i was using wheel cleaner and stuff and i told them no and they did it. samething is happening to my tl-s brembos and i went to acura and they said if the brakes r working they arent going to cover it how gay
Reply
Old May 13, 2009 | 11:22 PM
  #176  
rolan04tl's Avatar
Instructor
 
Joined: May 2009
Posts: 162
Likes: 1
From: Puerto Rico
Same problem

Another PuertoRican with the same problem... I just bought a 2004 TL, car was fine for a couple months but last week the stupid crack showed up. I have a meeting with the waranty guy in the dealership in PR two weeks from now. gathering up my info before i meet with him so I can get this fixed (for free). Any help will be greatly apreciated.
I wonder if the reason most cases reported are with 2004 Tls is beacuse newer models have been exposed less time to the elements? I also wonder if the problem has been corrected for new dasshes installed as a replaceement. would suck to get it fixed just to have to replace it again in 4 years.

I was also going to add my picture but dont know how to.

Peace you all, and good luck
Reply
Old May 14, 2009 | 04:03 AM
  #177  
Maddizm's Avatar
Burning Brakes
iTrader: (5)
 
Joined: Mar 2006
Posts: 1,029
Likes: 3
amazing... that's some pretty gnarly stuff there. They really classify the dash as a trim piece? What's the definition of trim piece? Like 'optional'? So then can you buy a TL without a dashboard? I think a lawyer could pick this apart in no time.
Reply
Old May 14, 2009 | 07:41 AM
  #178  
sagreba32's Avatar
Intermediate
 
Joined: Sep 2007
Posts: 34
Likes: 0
From: Puerto Rico
rolan04tl: Please contact me at pedro.fabregas@gmail.com, I have lots of info for you.
Reply
Old May 14, 2009 | 09:03 AM
  #179  
Majofo's Avatar
Chapter Leader (Southern Region)
 
Joined: Sep 2008
Posts: 88,888
Likes: 11,846
From: Waffles, BU
Originally Posted by gatdammit
amazing... that's some pretty gnarly stuff there. They really classify the dash as a trim piece? What's the definition of trim piece? Like 'optional'? So then can you buy a TL without a dashboard? I think a lawyer could pick this apart in no time.
yeah.. they're real assholes.. we should file a class lawsuit against them.. for a 4-5 year old car.. this should not be happening.
Reply
Old May 14, 2009 | 10:51 AM
  #180  
CLtotheTL32's Avatar
Moderator
15 Year Member
Shutterbug
Loved
Community Favorite
iTrader: (3)
 
Joined: Sep 2008
Posts: 36,793
Likes: 9,620
From: Charlotte
My 04 TL has a horribly cracked dashboard.

I'm going to go outside right now, clean it up, and I'll take some pictures.

I'm pretty sure that I have the worst one around here.
Reply
Old May 14, 2009 | 11:16 AM
  #181  
TL on "20"'s Avatar
Instructor
 
Joined: May 2009
Posts: 246
Likes: 1
From: Puerto Rico
Originally Posted by rolan04tl
Another PuertoRican with the same problem... I just bought a 2004 TL, car was fine for a couple months but last week the stupid crack showed up. I have a meeting with the waranty guy in the dealership in PR two weeks from now. gathering up my info before i meet with him so I can get this fixed (for free). Any help will be greatly apreciated.
I wonder if the reason most cases reported are with 2004 Tls is beacuse newer models have been exposed less time to the elements? I also wonder if the problem has been corrected for new dasshes installed as a replaceement. would suck to get it fixed just to have to replace it again in 4 years.

I was also going to add my picture but dont know how to.

Peace you all, and good luck
Hi Rolan can you send me the picture of your dash to manuelfs2000@yahoo.com i am gathering pictures so i can show them when i made the reclaim !!!
Reply
Old May 14, 2009 | 11:37 AM
  #182  
da763's Avatar
10th Gear
 
Joined: Apr 2006
Posts: 13
Likes: 0
I have an 06 and you can definitely see the seams in the dash. No actual cracks yet, but it seems to be heading that direction.
Reply
Old May 14, 2009 | 11:40 AM
  #183  
TL on "20"'s Avatar
Instructor
 
Joined: May 2009
Posts: 246
Likes: 1
From: Puerto Rico
Originally Posted by CLtotheTL32
My 04 TL has a horribly cracked dashboard.

I'm going to go outside right now, clean it up, and I'll take some pictures.

I'm pretty sure that I have the worst one around here.

worst than mine???

Reply
Old May 14, 2009 | 11:48 AM
  #184  
CLtotheTL32's Avatar
Moderator
15 Year Member
Shutterbug
Loved
Community Favorite
iTrader: (3)
 
Joined: Sep 2008
Posts: 36,793
Likes: 9,620
From: Charlotte
Well here are the pictures of my dash I just took. Sorry some of them are blurry, my camera is a piece.

I would like to first say that I bought this 2004 WDP TL on July 19, 2008 from an independent car company. The car originally was leased out by an Acura dealer in Florida and found its way up here to North Carolina to the place I bought it from. The dash was near perfect except for a very small crack (passenger side, the crack all the way to the right). It was barely the size of a top of a push pin. It didn't bother me, so I bought the car. I clean my car weekly and use some sort of Meguiars interior cleaner. I can't exactly remember the name, but I'll gladly go downstairs and take a pic of it incase anybody wants to know what I use. This car has been garage kept since I bought it. Any day it's over 75 degrees, I use my car shade. I park under trees whenever I can. I crack my windows and my sunroof when it is excessively hot as well. I have tried just about everything to keep it from cracking and it WILL NOT stop.

Here are the pics....hold your breath.


Passenger Side







Infront of the Center Speaker



Driver's Side Tweeter



On top of Gauge Cluster thingy











The day I brought the car home....7/19/08...no cracks present





As you can see I HAVE edited the newer pics. I made them all black and white because I thought you could see the cracks a little better. These cracks get worse week by week and I can't stop them whatsoever. The picture from when I got the car shows how the dash used to be. You cannot see the very small crack I mentioned earlier, but it's there.

The cracks on top of the gauge cluster are the newest that have popped up. They start on the top right side and go all the way to my windshield. I'm not sure if yall can tell by looking, but the crack follows the "crease" in the dash around to the left side of the gauge cluster thing and then that crack turns into the one that leads to the tweeter.
Reply
Old May 14, 2009 | 11:49 AM
  #185  
CLtotheTL32's Avatar
Moderator
15 Year Member
Shutterbug
Loved
Community Favorite
iTrader: (3)
 
Joined: Sep 2008
Posts: 36,793
Likes: 9,620
From: Charlotte
Originally Posted by TL on "20"
worst than mine???

Unfortunantly, I think so haha
Reply
Old May 14, 2009 | 12:04 PM
  #186  
TL on "20"'s Avatar
Instructor
 
Joined: May 2009
Posts: 246
Likes: 1
From: Puerto Rico
wow is worst did you go to acura waranty ???
Reply
Old May 14, 2009 | 12:08 PM
  #187  
CLtotheTL32's Avatar
Moderator
15 Year Member
Shutterbug
Loved
Community Favorite
iTrader: (3)
 
Joined: Sep 2008
Posts: 36,793
Likes: 9,620
From: Charlotte
I haven't talked to any Acura people yet. I've been planning on it but haven't gotten around to it.
Reply
Old May 14, 2009 | 12:14 PM
  #188  
TL on "20"'s Avatar
Instructor
 
Joined: May 2009
Posts: 246
Likes: 1
From: Puerto Rico
Bimmerman post a pic of your dash !!
Reply
Old May 14, 2009 | 12:30 PM
  #189  
EcKoHeD72's Avatar
Scuba_Steve
 
Joined: Feb 2008
Posts: 251
Likes: 1
From: Chicago
Holy crap! I've heard about our dashes cracking... but never saw a pic before! WTF! How old were ur cars when they started cracking???
Reply
Old May 14, 2009 | 12:44 PM
  #190  
t0talacuratl's Avatar
Green Machine
iTrader: (3)
 
Joined: Sep 2006
Posts: 1,369
Likes: 42
From: Chesapeake, Va
Wow....I thought mine was bad. I'm in for what ever. These cracks really make our cars look cheap.

Originally Posted by CLtotheTL32
Well here are the pictures of my dash I just took. Sorry some of them are blurry, my camera is a piece.

I would like to first say that I bought this 2004 WDP TL on July 19, 2008 from an independent car company. The car originally was leased out by an Acura dealer in Florida and found its way up here to North Carolina to the place I bought it from. The dash was near perfect except for a very small crack (passenger side, the crack all the way to the right). It was barely the size of a top of a push pin. It didn't bother me, so I bought the car. I clean my car weekly and use some sort of Meguiars interior cleaner. I can't exactly remember the name, but I'll gladly go downstairs and take a pic of it incase anybody wants to know what I use. This car has been garage kept since I bought it. Any day it's over 75 degrees, I use my car shade. I park under trees whenever I can. I crack my windows and my sunroof when it is excessively hot as well. I have tried just about everything to keep it from cracking and it WILL NOT stop.

Here are the pics....hold your breath.


Passenger Side







Infront of the Center Speaker



Driver's Side Tweeter



On top of Gauge Cluster thingy











The day I brought the car home....7/19/08...no cracks present





As you can see I HAVE edited the newer pics. I made them all black and white because I thought you could see the cracks a little better. These cracks get worse week by week and I can't stop them whatsoever. The picture from when I got the car shows how the dash used to be. You cannot see the very small crack I mentioned earlier, but it's there.

The cracks on top of the gauge cluster are the newest that have popped up. They start on the top right side and go all the way to my windshield. I'm not sure if yall can tell by looking, but the crack follows the "crease" in the dash around to the left side of the gauge cluster thing and then that crack turns into the one that leads to the tweeter.
Reply
Old May 14, 2009 | 01:02 PM
  #191  
TL on "20"'s Avatar
Instructor
 
Joined: May 2009
Posts: 246
Likes: 1
From: Puerto Rico
cheap ????? this dash make them look like a 15 year old car !!!!!! I don't know how acura let this happend they should fix this for free, is a shame for them that this is hapening and worst of all they don't want to fix it !!!
Reply
Old May 14, 2009 | 01:04 PM
  #192  
CLtotheTL32's Avatar
Moderator
15 Year Member
Shutterbug
Loved
Community Favorite
iTrader: (3)
 
Joined: Sep 2008
Posts: 36,793
Likes: 9,620
From: Charlotte
Originally Posted by EcKoHeD72
Holy crap! I've heard about our dashes cracking... but never saw a pic before! WTF! How old were ur cars when they started cracking???
My car is an 04. I picked it up last July and from July to now, all of those cracks have appeared. It's rediculous.

Originally Posted by t0talacuratl
Wow....I thought mine was bad. I'm in for what ever. These cracks really make our cars look cheap.
The cracks make my car look like shit, I'm not going to lie. My moms 1997 Dodge Intrepid has been sitting outside ever since we got it brand new late in 1996, and it doesn't have a single crack in the dashboard, it looks brand new. And my 04 TL has those cracks...looks like the damn Grand Canyon.
Reply
Old May 14, 2009 | 01:56 PM
  #193  
TL on "20"'s Avatar
Instructor
 
Joined: May 2009
Posts: 246
Likes: 1
From: Puerto Rico
I was going to buy a dash cover but they don't look good right ??

Reply
Old May 14, 2009 | 02:12 PM
  #194  
EcKoHeD72's Avatar
Scuba_Steve
 
Joined: Feb 2008
Posts: 251
Likes: 1
From: Chicago
Originally Posted by TL on "20"
I was going to buy a dash cover but they don't look good right ??
Reply
Old May 14, 2009 | 05:15 PM
  #195  
bimmerman's Avatar
Traveling the country
 
Joined: May 2008
Posts: 428
Likes: 1
From: GA
everyone keep on posting . Would each use who has a cracked dash pm/email me the year of your car, and mileage? I want some ammo to use when I talk with the Corp office again.
Reply
Old May 14, 2009 | 09:57 PM
  #196  
CLtotheTL32's Avatar
Moderator
15 Year Member
Shutterbug
Loved
Community Favorite
iTrader: (3)
 
Joined: Sep 2008
Posts: 36,793
Likes: 9,620
From: Charlotte
I hope your talk with the Corp office goes well whenever you call them. I can't believe after not even a year, all of those cracks have appeared on my car.

My previous 01 CL-S with over 100k miles wasn't even close to having any cracks on the dash. The CL's dash felt more like a thicker leather while the TL's dash feels like a shitty plastic. In no way shape or form should a $35,000 car that's about 5 years old develop these horrible cracks, no matter if it sat outside all day or not. It's pure bullshit to say the least.
Reply
Old May 17, 2009 | 10:10 PM
  #197  
sagreba32's Avatar
Intermediate
 
Joined: Sep 2007
Posts: 34
Likes: 0
From: Puerto Rico









2004 - 40K miles Class Action Law Suit PLEASE!!!

https://acurazine.com/forums/showthread.php?t=688828 (More info here)
Reply
Old May 17, 2009 | 10:41 PM
  #198  
KzooTL's Avatar
05' AT SSM
 
Joined: May 2008
Posts: 464
Likes: 2
From: Michigan
Wow i read about this happening to members but i had no idea it was a physical crack in the dash. That is outrageous, what would cause something like this to happen besides the materials?

Well i do hope something is done about this, i pray my dash won't end up like this also. Unacceptable.
Reply
Old May 18, 2009 | 02:09 AM
  #199  
I hate cars's Avatar
Team Owner
 
Joined: Mar 2006
Posts: 20,172
Likes: 1,818
From: Bakersfield
Wow, these are worse than I thought. Anyone have the strut tower brace removed by any chance?
Reply
Old May 18, 2009 | 03:16 AM
  #200  
Islandsnowz's Avatar
Instructor
 
Joined: Aug 2008
Posts: 206
Likes: 5
From: Colorado


Wow that looks like the airbag deployed and someone glued the dash back together.
Reply



All times are GMT -5. The time now is 08:04 PM.