The power of google

http://www.ft86club.com/forums/showt...t=9372&page=26

 

So I came home to see a box at my door step!!

A box.

According to UPS, the second package (the axle-back section) was never given to UPS. The label was created though. What gives?

I've been very patient throughout this transaction, but my patience is wearing thin.


Not exactly a rage filled post.

Morgan I'd be demanding satisfaction strongly.

 

WTF?

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Locked down forum???

 

Good thing this company (that was supposed to remain nameless until the issue was resolved) isnt making piggyback ECUs. They'd certainly ship with basemaps that are way too rich under the guise of "protecting the engine"

I wasn't going to go crazy in the first post, I wanted to see what their reply was. And, SHOCKER! There was no reply on the forum. Even though they were online at 9:54 this morning.

They sent me an email earlier though giving me some excuse that the UPS guy didnt have room on his truck, then didnt show up on Monday.

Its not the wait that is annoying me, its the lack of communication on their part. As a customer, I shouldnt have to go to them to get updates. The updates should flow freely from them.

 

Thats relatively new. Theyve been having growing pains. Lots of BS account showing up, so they want to screen everyone.

 

so there was no update last night? or this morning?

 

That has to be the worst form of BS I have ever heard from a vendor. I'd call, ask for the king and ask that if he is going to have his employees lie at least make it entertaining, King Kong, hell Donkey Kong SOMETHING. Then I'd say I am pissed I have to chase you and more pissed that you lie but the inexcusable part is that you are insulting my intelligence. Do you for one f00king second think I but full truck? How about dead m-fing Grandmother??????


GAAAAAAAA

 

I knew it was an exhaust, i said it like 39 pages ago

 

They have not responded to any of my posts on the forum. They sent me an email shortly after they were logged in this morning though. Im not the only person in their thread that has asked questions, so they arent just avoiding me. I think they are genuinely inept when it comes to customer relations.

Heres the worst part, the guy I've been dealing with is the "CEO" of Swift Racing Technologies.

And I would call. But they don't answer. Ever. It goes to a voicemail that is full. People on the forum were talking about the full voicemail weeks ago.

 

That's no way to run a business. They've got some problems they aren't talking about; probably financial.

 

I'd deluge them with emails and out them in the forums.

 

After seeing the BS some of our own members are going through with internal vendors here on AZ and some shady lying sellers in the BM...I wouldn't be all red alert with this just yet. As long as they ship the other half ASAP.

That said, it would upset me too...and to be honest...working for the power company that takes customer satisfaction VERY seriously. I find that I rarely get it elsewhere. Let people know! People don't even mind bad news, as long as you tell them and they don't have to figure it out on their own.

 

And this is exactly why Im dissatisfied.

What sounds fishy to me is they only emailed me the first tracking number. No where was the second tracking number included. Typically if you ship in bulk through UPS, you can look up one of the tracking numbers and it will show you the rest of them that are included in the shipment. This didnt. I had to call UPS and have them search for the second package.

If the driver doesnt have the space in the truck, whatever. Tell the customer.
If the driver doesnt come back the next business day (which I find hard to believe), tell the customer. If you really cared about customer satisfaction, you could even drop the boxes off at the nearest UPS location after the driver didn't show up.

Their email implied that I was not the only customer to have packages left behind. Yet, no one else on the forum has brought this issue up. That could very well be because they don't yet realize it, since Swift has not, and most likely will not, contact them.

 

How much was it?

 

Dude...a simple...
(a) sorry, we fkd up and didn't have the other 1/2 of it done yet but wanted to get you SOMETHING
(b) sorry, we forgot to include that box and someone moved it and we didn't notice it till today
(c) sorry, we're dumb.

All those have in common is an "I'm sorry" and I'll get it to you quick. Honestly though...a lot of times as customer's we end up cutting of our noses to spite our faces and say "fk em, I won't do business with them and show them!" and they could care less and nothing changes for anyone else and then you lose out on enjoying a cool product. BUT, if there are options, and comparably priced...then yeah, FK EM.

Otherwise, like in a bad relationship, you have to take the good with the bad...she's good at cooking and fkning but she really hates cleaning. I could live with that. Good product, decent price but sucky customer service. We have to take SOME bad and I'm sure being overly priced or cheaply made wouldn't be the 1 of the 3 you'd pick.

 

$1100.

 

Have you thought about the Greddy Evo3? Sounds meannnn

 

man am sorry about that Morgan...

businesses (small or big) need to realize that customers is the only thing which can help them grow and hence customer service is of atmost importance....i feel companies have forgotten this....

big companies like ATT/BOA/etc dont give a shit if they have 1 customer less and hence the customer service has gone down the drain....
smaller companies dont give a shit and hence they are small and barely survive....

i am thinking of switching professions from IT to Law firm "sue" specialist LOL....you wanna join me ?

but cant wait till you get the full thing in and I hope this is not a bust and you get what you exactly paid for....

 

I dont like the way it looks

Im a bit put off my the , but theres money in lawyer-ing

 

Someone else posted that all they got was the long box (it had the front pipe and mid pipe). Theyre pissed about having to contact SRT for updates, just as much as I am.

 

^^^ yeah i could sense the frustration in your voice man....i feel what you going thro dude....

and yeah that was to throw you off....and yes, tons of $$$ in lawyer-ing

 

After the laywer'in, you can get into cypher'in and then go for a swim in the ceeeement pond!

0 & Morgan, just how classy is FVCK, exactly????

 

So classy it'll blow your mind.

 

Shiii 1100 bucks, i would be throwing a Bitch fit too...i think all this adds up to one thing they have shit CS, and shity CS means your probably screwed. a refund would take forever, a discount would mean they have good CS, you could call Paypal, ask for waffles with a side of bacon

 

As much as Id love some waffles and bacon, I paid with my credit card and can easily open a dispute, if need be.

I still want the exhaust, because I think it looks great, sounds great, and makes great power. I just want this transaction to be over and done with so I dont have to deal with them again.

 

Well next month when your exhaust comes in post pics

 

What happened to stopping in on the way to N.Y.?
0 & what say ye on Joba nau?

 

Whew!

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I was worried. What should my first post be?

I ate a blt in a brz?

 

Screenname "ilovemorgan"?

 

 

Well, the Car Gods must've felt bad for me. I got home this evening, started cooking dinner, and this shows up:



This wasn't supposed to come in until tomorrow. Thank you Fed Ex, go fuck yourself UPS

Before:



After:



That stupid ass sound tube has been deleted too

Throttle response is slightly better. I feel a small amount of torque in the midrange. This car really needs a lightweight flywheel though. It revs too slow The intake has a nice throaty noise. I tried to make a video, but my GoPro sucks at night and I can't find the solid back cover. Oh well...

Oh and the rest of the exhaust will be delivered tomorrow. I have to leave for NY in the morning though.

 

sweet...now can we get back off topic

 

Dude, its a boxer engine, they have always been a little slow to rev for a 4 banger. And you know I can fix the throttle response..........

 

CAI looks interesting. Did they offer anything for the exhaust bs or you never got them to respond?

It's not my deal and it makes me very very angry!

Sai hai to Mom from some guy from teh internetz.

 

I love that air raid intake...did you only take a before picture?

 

For the first time, I saw an FR-S is Morgan's color in the wild today (I've seen a few others in other colors). Looked nice.

 

in for videos

 

Looks great! Very clean installation, too.

What the hell did that tube do, anyways?

 

in for videos too

 

thoughts?