This is complete HORSESHIT!
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Joined: Nov 2014
Posts: 86
Likes: 6
From: Dallas, Tx
coming to this thread late...
i get the frustration. they're really at no risk if they're taking your engine apart because the car is useless unless a master mechanic/technician performs the work. and if they find the problem to not be warranty related, they call you while the engine is out of the car, and tell you that they need to replace xyz. if you are a deadbeat and don't want to pay for it, they give you your engine on a pallet and you trailer your car out of there.
i get the frustration. they're really at no risk if they're taking your engine apart because the car is useless unless a master mechanic/technician performs the work. and if they find the problem to not be warranty related, they call you while the engine is out of the car, and tell you that they need to replace xyz. if you are a deadbeat and don't want to pay for it, they give you your engine on a pallet and you trailer your car out of there.
Joined: Sep 2008
Posts: 78,245
Likes: 20,199
If you're putting a fresh quart in every 1000 miles, I'm not sure why you'd even need oil changes. 
I wish you luck...corporate, unfortunately, is the only way to get resolution sometimes.
I wish you luck...corporate, unfortunately, is the only way to get resolution sometimes.
Thread Starter
2010 TL AWD 6MT: New King
Joined: Oct 2004
Posts: 1,821
Likes: 165
From: WA
Joined: Sep 2008
Posts: 78,245
Likes: 20,199
I'd share your story with corporate, in detail. They will contact the dealership and get you squared away. I'd be shocked if they didn't...use catch phrases like hating to have to share your experiences on social media on a grand scale etc.
The dealership I deal with has always been good to me...I'm lucky.
The dealership I deal with has always been good to me...I'm lucky.
Three Wheelin'
Joined: Aug 2004
Posts: 1,502
Likes: 45
I'd share your story with corporate, in detail. They will contact the dealership and get you squared away. I'd be shocked if they didn't...use catch phrases like hating to have to share your experiences on social media on a grand scale etc.
The dealership I deal with has always been good to me...I'm lucky.
The dealership I deal with has always been good to me...I'm lucky.
He did call Acura Client Relations
just my 2 cents
Joined: Sep 2008
Posts: 78,245
Likes: 20,199
Your opinion was to state a fact?
He may have and I may have missed it. Visibility is the key though...a private call to Acura net you a different result than publicly questioning them.
He may have and I may have missed it. Visibility is the key though...a private call to Acura net you a different result than publicly questioning them.
Drifting
Joined: Jan 2003
Posts: 2,356
Likes: 269
From: PA
OP did this early in the thread. Honestly Acura client relations is pretty useless IMO. They will always, ALWAYS side with the dealer, even if the dealer is 100% wrong. At least thats been my experience. Which I will share shortly.
Thread Starter
2010 TL AWD 6MT: New King
Joined: Oct 2004
Posts: 1,821
Likes: 165
From: WA
Local dealership I bought vehicle from when new will not budge from their stance, so I'm not going back to them anymore, and they have lost all of my business.
There is another dealership 30min away I may try later, but at this point I figure all energy will be wasted and likely just tick me off more.
Instructor
Joined: Sep 2013
Posts: 103
Likes: 9
This. I did that for a Sprint issue and they responded in less then a hr. Was too late for them tho. I already was opening a Verizon acct.
Joined: Sep 2008
Posts: 78,245
Likes: 20,199
Shoot...with cell phone companies, straight to the FCC complaint website. Doing the right thing isn't step one in the resolution process anymore, unfortunately.
Cruisin'
Joined: Feb 2015
Posts: 15
Likes: 5
Ok, tell me then, in what case would it be non powertrain? The manager and Acura corp could not tell me aside from not changing the oil on the time (which I have records of).
Last time I authorized a charge, they told me it was a oil sensor problem, which concidentally, is a not a powertrain issue. Bullshit. They've been playing me from the start.
And what the hell does my confidence have to do with this? I've been confident from the start that the engine is consuming oil, and where has it gotten me? No where.
You sound suspiciously like someone who works for Acura.
Last time I authorized a charge, they told me it was a oil sensor problem, which concidentally, is a not a powertrain issue. Bullshit. They've been playing me from the start.
And what the hell does my confidence have to do with this? I've been confident from the start that the engine is consuming oil, and where has it gotten me? No where.
You sound suspiciously like someone who works for Acura.
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