My car was new at one point.

 

Where's this cover from and what was the cost?

 

Well without no negotiation, I was offered a replacement for $385 from my dealer. Going to try to knock it down to 300 but I think I will jump on this.

 

^ Do it. That is a good deal.

 

I think so plus they have a $50 off service over $300 on their website so I'll just use that and not attempt to haggle. I thought that was pretty nice of them given I am the 3rd owner and my car has been to their dealer only twice and that was for recall purposes.

 

FYI - reports of cracks on the Dodge Ram's dashboard. I'm going to start a poll to determine how many dash cracks there are tied to AZ. Otherwise it's hard to tell if we're at 100 affected people (at least) or 1,000+.

http://www.nytimes.com/2013/03/17/au...acking.html?hp

 

Finally got mine replaced in my 04. Acura comp'd 90% of the cost and left me with $165. Sucks that it took 3 yrs to finally talk them into it. Just FYI I took pictures and posted them on the Acura Facebook page along with my displeasure in how they had been handling the issue and was contacted within a couple hrs.

Looks so much better! Now I just need to figure out what to do about the ripped seats......

 

^ Congrats. But it took 3 years?!?!



I just noticed yesterday that my crack got about 2 inches longer

 

mines gotten about a quarter of an inch bigger since i first saw the crack. knock on wood :/

 

Had mine replaced for $365 last week. When I went to pick it up initially, the dash was not aligned properly and they fuckin ripped my passenger. They did replace the damaged leather and fix the dash perfectly after I made my demands

 

^Nice!

Yesterday when I brought mine in for service and picked up some parts I talked to the service agent about it.

He said he will do his best and submit it to Acura Client Services. But he did mention some factors such as the Texas sun/heat and putting armor all or something on it (ironically it cracked a day I had my sunshade up, and I told him I don't use armor all). He also mentioned it is out of warranty and the car is 9 years old but I told him there is still no way it should be cracking like that and he agreed but couldn't guarantee anything because he said it is not up to the dealer, but it's up to Acura.

 

^ be persistent man

 

TLDude is right, be persistent. I'm lucky that this hasn't happened to me but if it does I will be reminding the dealer there is more they can do than they lead on. Acura has the option to make it right, but if Acura doesn't do anything the dealer can always step in. They may choose not to do anything, but to say it's not up to them is inaccurate. Especially if you buy parts and/or service your vehicle with them. Customer loyalty can go a long way in resolving things like this.

 

I was sent a follow up email after my service a couple days ago and mentioned the dash back to the relations manager. We shall see...

 

So I contacted Acura of Memphis today regarding my cracked dashboard in my 05 TL. He said he spoke to Acura and they would oay half $678.30. I came back with a stronger reply stating the fact that so many cars have this problem and it being luxury car, safety concerns, blah, blah, blah and he just replied...

"I got the same offer. I’m sorry we don’t have any say at the Dealer level for these things.

Let me know if you accept the offer, it’s good for 60 days."

I call BS on this. I told him they, the dealership, could offer to pay half since it was of no fault of mine but from a defective part. I doubt I will get another reply.

Any ideas on where to go from here? I also faxed my emails to Acura. And what is it with them not offering you an email address for customer service. I don't want to share my problems via Twitter!

 

Oh and this is my second Acura from this dealership and third total. My lease is up at the end of this year and we had considered buying it. This is definitely making me think twice about that!

 

Cracked really bad all over the place last summer

Asked Acura to pay half and they did. ($800)

They fixed it 2 weeks ago. They messed up the wiring with the lighting in my car though -_-

I wish I could have paid $370 for being a third owner

 

What do you mean by being a third owner?

 

Like many of yall, mine are cracked to many locations..i bought the dash cover for the time being..hopefully Acura would annouce a recall on this issue.

Has anyone forward Acura this thread? To see how many future customers they will be losing

 

They just lost this one. They no about the problem because pele have been complaining since 2008 or so.

 

Well i'm apart of this new group also, my dash started cracking about a year ago (2005 NBP TL). Posted on there Facebook account, was called two days later and told they would contact my local dealer (David McDavid Austin TX). Received the call today and told Acura would only cover 25% and dealer would throw in another 10% (acted like they were doing me a favor). My cost $900 plus tax...i own a 1992 EG6 and a 97 CL along with my 05 TL, it will be the last Acura/Honda i ever own.

 

If you go to the Acura Facebook page i linked this very thread...

 

yeah acura called me a couple days ago b/c i was photo bombing there twitter and they said they wont budge on the 1125. i pretty much told the guy im done with acura/hondas and he could shove it up his ass and hung up on him. so its not gonna get fixed, ill just have the live with that i suppose.

 

seems like a pretty legit approach to get resolution...


for a 22 year old.

 

laugh all you want, I'm a business owner at my age. Also pretty successful one at that. I am tired of them calling me which has been multiple times to tell me the same thing. Why bother calling me if your nothing going to budge on the price. I refuse to pay that much money when i can personally get the dash for cost and put it in myself. I explained to them if they paid for the dash i would put it in. They told me that's not the way it works and they would want to do the whole gamut. So i told them how much i was willing to pay and they said no and i get stuck with a $1125 bill. I got frustrated and told them off. Its ridiculous to pay so much money for a so called "luxury" car and this happens, and Acura feels like its necessary to treat every case differently? Makes no sense, they should have a set price for people to pay to resolve this issue, not a case by case basis. Thats how you loose customers, i will NEVER buy a Acura again and i told them that and they said "ill note that" in a smug way, thats when i told them to go to hell and hung up. No need in calling me again, if i decide to buy a dash, ill install it, but i doubt ill ever wanna fork out that kind of money on something that should of never cracked in the first place. So please, dont let my age fool you

 

I wasn't really serious...but since you addressed it. I will tell you that you'll only KNOW what I'm talking about when you get older and look back at the way you used to react to things in your twenties. Until you're there, you might be mature for your age, but trust me. you're not qualified yet to talk about it since you haven't lived it.

Either way, wasn't serious. Hence the snickering...I think it's downright dirty that they're not budging from OVER a grand since they started at under $800 off the bat for me.

 

Their
There
They're..


study up!

 

haha grammars not great, ill give you that! but this whole situation is frustrating as hell!! Sorry for the rant

 

I understand your frustration man. I guess I lucked out but I was fine with my dash cover.

 

thats probably what im going to end up doing once the crack spreads, so far it hasn't gotten much bigger..sucks . to bad i didnt hit that 330 mil lottery the other day haha.

 

^Hit me up if you want to purchase the one I had. It is just sitting around

 

Already broken in...the way to go. I sold/bartered mine with Wacker. He's happy. It's true, out of sight out of mind.

You do have a good attitude, I will give you that much.

 

about to PM you

yeah all in all its a good car so i cant complain to much. Sorry i went off earlier buddy

 

Sorry if I came across condescendingly. Just thought it was funny that your story ended with "so I hung up on dat nukka".

All good, man. back atcha. Honestly, I'm super happy I have the new dash...but I got convinced the mat looked bad...in hindsight it looked just friggin fine. And guess what...I wasn't worried about my dumb dash anymore...now I have the fkn stress of covering the windshield and cracking windows etc and hoping it doesn't happen again. Fk that.

 

haha yours looked great! and i just bought dennis' dash mat

 

oh no...
Dennis used to use his mat to hold his boogers he tried to flick out the window that were stuck to his fingers. Enjoy!

 

hahah yikes

 

You'll see...
Just kidding. But seriously...you won't be sad about the dash mat.

 

thanks buddy

 

I can't afford 1100 or 800 for my 2004 TL, Does anyone know of a good fitting carpeted dash cover? Molded to shape?