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This evening wife came home indicating "something fells apart inside of the car". Car is two weeks old - 2022 RDX A-Spec Advance.
She hands me a clevis bolt without the pin, indicating the brakes felt weird.
From what I can tell it doesn't appear Honda actually inserted the clevis pin into the assembly as there was no broken pin to be found anywhere on the floor mats. Anyone else encounter this "little surprise"?
Fortunately this happens as she was pulling into the driveway.
Before and after MacGyver repair pictures are attached. This will be a very pointed conversation with the dealer tomorrow.
Hopefully they own up to it and don’t claim that you must have pressed down on the brake pedal too hard at an angle while mercury was in retrograde and knocked it out.
Hopefully they own up to it and don’t claim that you must have pressed down on the brake pedal too hard at an angle while mercury was in retrograde and knocked it out.
I don't see how they could - I would have the broken cotter pin in hand. Even so, this reeks of poor assembly and quality control.
But clearly most drivers depress their brake pedal at a severely obtuse angle....
I don't see how they could - I would have the broken cotter pin in hand. Even so, this reeks of poor assembly and quality control.
But clearly most drivers depress their brake pedal at a severely obtuse angle....
"Well, clearly you threw out the broken cotter pin. How can you prove that you didn't break it yourself?" is something I would not be surprised if they say. Hopefully that's not the case, but my interactions with Acura for warranty work has been less than stellar.
Remember, the dealership itself isn't at fault, they didn't assemble the vehicle, unless you had your vehicle in there for brake pedal work.
If you go in with a hostile attitude, you're much less likely to get any sympathy from the dealership. I'm sure they'll be happy to replace the cotter pin that was missing. Then you can call Client relations and let them know if you want to escalate it further
Remember, the dealership itself isn't at fault, they didn't assemble the vehicle, unless you had your vehicle in there for brake pedal work.
If you go in with a hostile attitude, you're much less likely to get any sympathy from the dealership. I'm sure they'll be happy to replace the cotter pin that was missing. Then you can call Client relations and let them know if you want to escalate it further
This is obviously the correct approach. And the dealership has been very good to work with. As expected Acura client relations has been slow to respond to escalation, but I have spoken with someone live who has been cooperative.
This is obviously the correct approach. And the dealership has been very good to work with. As expected Acura client relations has been slow to respond to escalation, but I have spoken with someone live who has been cooperative.
For the record, the Acura dealer has been phenomenal through this process - outstanding response and support from each member of the team that engaged on this matter. I believe they handled the situation both rapidly and fairly. It has become abundantly clear, and cross-correlated by the dealer that the clovis pin (which by design locks in tightly to the clovis bolt) was NEVER installed by the manufacturing plant, effectively creating a major safety issue. Dealer did a full inspection over the course of several days, shared pictures of their findings and most importantly showed me how they fixed Acura's error.
And in related news....
Acura customer care has been an utter and complete joke. I opened a case almost three months ago, and the poor fool they have working consumer case numbers either isn't empowered to escalate this safety issue or just doesn't care. I'm unclear what the case may be here. I know for a fact that my complaints is logged on their side, because the initial contact with me was positive confirming all of the details and concerns of my issue.
And from that point on it's been a train wreck. No real follow ups - call back commitments from Acura simply ignored. Any interaction carries the overture they are doing me a favor speaking with me.
I can tell you that if you call their "Call Center" - you should expect to get directed to the same single person's voicemail who may or may not return your call. I'm disgusted with this process.
While I like my RDX I still regret not buying a Lexus. Honda has clearly gone in the can from a customer experience standpoint.
All I can say to all you RDX owners - make sure you check your brake pedal assembly. I'd hate for anyone to get hurt because of Acura's negligence.
While I like my RDX I still regret not buying a Lexus. Honda has clearly gone in the can from a customer experience standpoint.
I wish the current NX was offered when I bought the RDX ... it would have been much more competitive rather than the ancient RX and the lackluster previous gen NX.
Perusing Reddit's "justrolledintotheshop" sub-reddit today, a lemon law lawyer put in his 2 cents that Toyota is usually pretty good in his eyes as far as quality and "making things right." Chrysler products standing out as being the worst, which is no surprise. When someone asked about Honda, he stated that he used to think they were good, but their quality has plummeted and no longer recommends anyone to buy one. I'm in the same boat. I'm very underwhelmed by the quality of our RDX as well as service. I need to bring the car in again for the MOST Bus issue, but it's only intermittent now (crackling from the speakers, even with nothing playing over the speakers), and having dealt with the dealer before, I know it's going to be a waste of time bringing it in now.
Likely my last Honda product for a while, if not entirely.
I wish the current NX was offered when I bought the RDX ... it would have been much more competitive rather than the ancient RX and the lackluster previous gen NX.
Perusing Reddit's "justrolledintotheshop" sub-reddit today, a lemon law lawyer put in his 2 cents that Toyota is usually pretty good in his eyes as far as quality and "making things right." Chrysler products standing out as being the worst, which is no surprise. When someone asked about Honda, he stated that he used to think they were good, but their quality has plummeted and no longer recommends anyone to buy one. I'm in the same boat. I'm very underwhelmed by the quality of our RDX as well as service. I need to bring the car in again for the MOST Bus issue, but it's only intermittent now (crackling from the speakers, even with nothing playing over the speakers), and having dealt with the dealer before, I know it's going to be a waste of time bringing it in now.
Likely my last Honda product for a while, if not entirely.
Just sell it now and move on so we can be free from all your complaining…..😜
In all seriousness, why keep a car you hate? Used cars are at all time high value. Trade it for an NX.
Still awaiting for a callback from Acura Customer Care - I only get periodic notifications that "if we don't hear back from you within 5 days, we will close your issue". Again, their silence here is deafening...
Still awaiting for a callback from Acura Customer Care - I only get periodic notifications that "if we don't hear back from you within 5 days, we will close your issue". Again, their silence here is deafening...
The only thing less surprising is that the sun came up this morning.
Acura's (corporate) customer experience is an absolute joke. They make it painfully clear that you as an individual customer don't really matter.
Just sell it now and move on so we can be free from all your complaining…..😜
In all seriousness, why keep a car you hate? Used cars are at all time high value. Trade it for an NX.
I agree...why keep a car you hate...life is too short, and used car payouts are at a premium...but you might have to pay markup over MSRP on the Lexus. They are far and few between on the actual lot. Any scheduled to be delivered are often already sold.
The car was fixed by the dealer, as it’s suppose to be.
For the record, the Acura dealer has been phenomenal through this process - outstanding response and support from each member of the team that engaged on this matter. I believe they handled the situation both rapidly and fairly. It has become abundantly clear, and cross-correlated by the dealer that the clovis pin (which by design locks in tightly to the clovis bolt) was NEVER installed by the manufacturing plant, effectively creating a major safety issue. Dealer did a full inspection over the course of several days, shared pictures of their findings and most importantly showed me how they fixed Acura's error.
What is the expectation from Acura CR………..were you expecting a home visit, a personal Apology for the “utterly terrifying experience” or check $$$.
After following this thread I am seriously considering a Lexus. I was going to trade un
my RDX for the new NX but the frenzy market and crazy dealer markup selling above MSRP is just not worth it. The new 2023 RX 350/350/xxx redesign looks much better than the outgoing 2022 model. I’ll wait maybe a year or until new car price is back down on earth to buy a new vehicle. The RDX has only 20k miles.
The infortainment have been acting up once a week now. USB stick is not found or recognized. Do a hard reboot (3 fingers) to get it working again. Drive mode unavailable now frequent. I am hesitant to bring it in for the MOST BUS TSB. Once a while screen won’t turn off until I pull the audio fuse. This happened at least 4 times in almost four years of owning the RDX. Sigh… Dealer always messes something up when I bring it in. I might bite the bullet to bring it in someday to get it fixed before the warranty runs out.
Last edited by ToniRDX19; Jun 12, 2022 at 09:31 PM.
The car was fixed by the dealer, as it’s suppose to be.
For the record, the Acura dealer has been phenomenal through this process - outstanding response and support from each member of the team that engaged on this matter. I believe they handled the situation both rapidly and fairly. It has become abundantly clear, and cross-correlated by the dealer that the clovis pin (which by design locks in tightly to the clovis bolt) was NEVER installed by the manufacturing plant, effectively creating a major safety issue. Dealer did a full inspection over the course of several days, shared pictures of their findings and most importantly showed me how they fixed Acura's error.
What is the expectation from Acura CR………..were you expecting a home visit, a personal Apology for the “utterly terrifying experience” or check $$$.
There's no need for or expectation of personalized treatment here. I seek simple accountability from Honda on an obvious manufacturing safety issue (i.e. an actual returned call with meaningful status for what is still an open customer case). If they tell me it's the sole incident reported to them, then I have my answer. The fact this matter is still open 5 months later with ZERO material status update to me is the disconcerting element.
On the off chance this is a broader issue, a rational person would want to make this matter visible to ensure no one else experiences this issue.
After following this thread I am seriously considering a Lexus. I was going to trade un
my RDX for the new NX but the frenzy market and crazy dealer markup selling above MSRP is just not worth it. The new 2023 RX 350/350/xxx redesign looks much better than the outgoing 2022 model. I’ll wait maybe a year or until new car price is back down on earth to buy a new vehicle. The RDX has only 20k miles.
The infortainment have been acting up once a week now. USB stick is not found or recognized. Do a hard reboot (3 fingers) to get it working again. Drive mode unavailable now frequent. I am hesitant to bring it in for the MOST BUS TSB. Once a while screen won’t turn off until I pull the audio fuse. This happened at least 4 times in almost four years of owning the RDX. Sigh… Dealer always messes something up when I bring it in. I might bite the bullet to bring it in someday to get it fixed before the warranty runs out.
Shop around… I just ditched my ‘20 RDX for a multitude of reasons, not the least of which was the fix-one-thing-break-another experience every damn time at the dealer. Oh, and the limp mode BS they can never find a code for and ‘cannot duplicate’. Bought a ‘22 Lexus at MSRP. Infotainment is light years ahead of the RDX although I did acclimate over time. The Lexus dealer here in Atlanta isn’t adding ADM at all on any of the new vehicles. They do try to upsell the crap out of add-ons, but none are required.
Shop around… Bought a ‘22 Lexus at MSRP. Infotainment is light years ahead of the RDX although I did acclimate over time. The Lexus dealer here in Atlanta isn’t adding ADM at all on any of the new vehicles. They do try to upsell the crap out of add-ons, but none are required.
So....6 months later, countless calls into Acura and one pointed letter directed to the senior leader at the Torrance, CA HQ, I receive a call back to my inquiry.
Case manager was polite and took the time to answer my questions. Punchline: they are treating this event as an isolated incident, and when I pushed for clarity, the case manager indicated this was the only incident of this type reported to Honda (so far). Case remains open at my request, simply because I was told the case had been mishandled up until this point (their words - not mine).
Pretty sad that an inspirational letter with some carefully selected adjectives was the catalyst to finally receive a return call.
Am I accepting of Honda's handling of this matter? No
Do I expect near-term resolution? Probably not
Is Honda willing to continue this conversation? Yes
