Smart entry unlocking problem

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Old 01-14-2019, 11:07 PM
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Smart entry unlocking problem

Does anyone have a problem with the door not unlocking when you have your hands on the door handle (Smart Entry)?...particularly the driver door. Every now and then when I grab the driver door handle, it does not unlock; so instead of reaching into my pocket and pressing the button unlock button, I just grab the rear door handle and it’ll unlock all doors.

I would bring it to the dealership but it doesn’t happen all the time so they might not be able to replicate it.
Old 01-15-2019, 10:47 AM
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Mine will do that from time to time. I think my cell phone can interfere since I keep that in the opposite pocket fr4om my key fob. If I am turned a certain direction, the car won't unlock
Old 01-15-2019, 11:09 AM
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Originally Posted by Stew4HD
Mine will do that from time to time. I think my cell phone can interfere since I keep that in the opposite pocket fr4om my key fob. If I am turned a certain direction, the car won't unlock
Same thing happens to me. However, more often than not, someone is trying to open another door before I can unlock the driver door and it will take a couple of tries/pulls. Annoying, but not a flaw in the system.
Old 01-15-2019, 11:25 AM
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Whether I have my phone in my coat pocket or the back of my pant pocket, my keys is always in the front pant pocket and this problem still occurs. I wouldn’t think the phone would interfere since I have an Accord with the Smart Key system as well and it always unlocks on the first try.
Old 01-15-2019, 01:42 PM
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Check the battery status on your fob?

Otherwise you should check in with the dealer.
Old 01-15-2019, 02:57 PM
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Originally Posted by vvlien
Whether I have my phone in my coat pocket or the back of my pant pocket, my keys is always in the front pant pocket and this problem still occurs. I wouldn’t think the phone would interfere since I have an Accord with the Smart Key system as well and it always unlocks on the first try.
The MKX I had would do the same thing if I was turned to where my phone was closer to the handle then the FOB.. at least I sure though that was the cause. If I turned my body to where the right side pocket was closer, it'd work every time. I need to test it with phone in hand just to be sure.. hmmmm
Old 01-15-2019, 07:21 PM
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Mine does the same. I would guess its related to moisture around the handle messing up the capacitive touch mechanism.
Old 02-20-2019, 04:24 PM
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Lately my drivers side door will not respond to the touch but the back door always responds so I am sure it isn't the location or battery life of the fob. It is some sort of problem with the door handle sensor.
Old 02-20-2019, 05:30 PM
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Originally Posted by maria1
Lately my drivers side door will not respond to the touch but the back door always responds so I am sure it isn't the location or battery life of the fob. It is some sort of problem with the door handle sensor.
Are you wearing gloves when it happens? I know the doors react differently depending on what kind of gloves I happen to be wearing. I have a heavy pair of rawhide gloves that I have to remove in order to unlock the doors.

Old 02-20-2019, 05:51 PM
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Always happening to me but only when there is snow/water on the handle. When it is dry, zero problem!
Old 02-24-2019, 09:19 AM
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I had mine to the dealer and was able to demonstrate the behavior at the time of making the in-person appointment. On appointment day and as luck would have it, the problem corrected itself. Since they couldn't replicate it, they couldn't fix it. I too believe it is moisture/humidity related.
Old 04-02-2019, 07:48 AM
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I have also experienced the same issue with the inability to unlock the door my depressing on the handle and I resort to reaching towards the rear door to open it. The car was in my gararge, no moisture so I am going to see if close proximity to a cell phone is causing the issue. I really doubt that given that the rear door unlocks without a problem. My car is only 500km.
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