I have not had a blue screen after TSB, but need more road hours to confirm. It used to happen 1-2 per week, so seems like it did not happen for couple of weeks. Mine would happen while listening to music and doing apple car play.

 

Update on mine. I have not had a blue screen since TSB, this is the longest time by now that it did not happen, so hopefully the fix is working. Will report back in a month.

 

Got my car back and NO CODES STORED and all connections are solid and tight. They couldn’t find a reason for the shutdown and reset. Since the TSB was performed it has only happened once. Oh well......

 

Now it happened again a few days ago. The TSB DOES NOT FIX IT! I’ll see if I can get Acura to replace the infotainment unit with a new one. Out of all the issues with my 2019 A-Spec this issue is the most frustrating!

 

maybe you got some other issues or they did not do a good job. after this TSB I have not seen it happened. It used to be 1-2 per week, now I think its been over a month after TSB, keeping my fingers crossed.

 

Since the TSB was done I’ve had them check the system twice along with the connections. Nothing found and no codes stored.

 

There are two types of codes: shutdown code and also “errors”, that have both soft and hard error sections. When I had this issue, there was never a shutdown code, but I always had soft or hard error (forgot which) that would say something like COMM Error. Did you check all 3 ?

 

The system would not log any hard or soft errors. I know where to look for all of them.

 

well, let us know if they replace your system, it will be a miracle because its very expensive and Acura might not reimburse them without a code or a way to reproduce a problem.

 

Did you say the problem got worse after they attempted TSB? Thats important information too.

 

No the problem didn’t get worse it continued to malfunction the same way before the TSB was applied, high pitched squelch, audio stops, blue screen, reboot, and continue playing where it left off.

 

Looks like it did solve my problem, the blue screen crash is gone. never seen it after the fix back in July

 

This has happened to me twice now in 2 months on a 2020 A spec. Oddly both times it has happened I’ve been mid-turn, normal driving. Had the annoyingly loud squelch the first time, second time no noise (today). Both times I’ve been connected/listening to music via CarPlay. I guess I’ll have it looked at next time I’m at the dealer, noting the TSB

Also got one of these today (separate drive, see attached). Odd bc I have an iPhone. Took about 5 minutes to load/optimize. I’m guessing I have about 109 apps on my phone(?)

iPhone 8 fwiw

 

The OS in the head unit is Android based.

 

I never got this screen "Android is starting,..", so I dont know if two problems are related. Get TSB done anyway to rule out stuff. Thats what my dealer told me, they said they dont know if it will help, but before getting any further they need to put it on, and it seems likes its working.

 

Figured it had something to do with that, but good info to confirm. Thanks.

Good call on the TSB— I plan to get it addressed when I go in for service next... or if the problem starts happening with any regularity. I’m guessing I should delay the install of my newly purchased ignition auto stop disabler for fear of the dealer saying “what the [heck] is this?” No reason to risk them even trying to deny warranty service— I don’t even want there to be a debate.

At least there’s a possible fix for this problem.

 

yes, 2020. Is your's fixed yet?

I have the exact same problem as you. I also had a dome light that wouldn't work. They fixed that due to faulty wire harness. I also had them update the nav/radio with the connectors in the tech bulletin. Still problems so they tried second time. In all instances it worked for a couple of weeks with no issues. Then it goes back to the same problems. Now the same "pops" or stutters when playing music then eventual shut down with "network connection lost" blue screen and reboot. Sometimes the Nav/radio doesn't come on for 20 minutes while driving. But backup camera works. There's a win.

I've had 6 MDX's over the years. Mostly descent, but the later years had transmission hesitation. The RDX was a bit of an experiment since I needed to trade, and I didn't want more transmission problems with 9 speed in MDX. I like the RDX for driving. Turbo is nice, but I do miss the room and tow capability of MDX. After experiencing the continuous problems with the RDX, I can't imagine I would own another Acura, especially if they use this same infotainment system in the 2022 MDX. I've been a huge Acura fan boy my whole life. Not now. And its sad because I'm not sure any of the other manufactures are much better. How about we don't but the damn technology in the cars until they know it works. All you have to do is read the complaints in consumer reports and most get failing grades under the technology reliability category.

 

I had the TSB for the popping done a few months ago and all was good till recently when my screen refused to turn on. Like yours, the backup cam works but nothing else. Did you ever get yours fixed?

 

Mine is still not fixed. Now when I connect my iPhone 10s Max the system will constantly disconnect and re-connect my phone. I average 7 to 10 disconnects and re-connects everyday! Sometimes I have to wait 30 plus minutes before plugging in my phone and that’s no guarantee the connection will be stable. The dealer has already had the car for the loss of network Comms for a few days but they couldn’t get the car to do it. So I’m waiting for it to do it again and then I’ll drive straight to the dealer so they can see it again. I have video of the car doing it after the TSB was done but Acura cooperate won’t view it. They said I could have faked the video time stamp and there’s no way to verify it! Bullshit! My service manager says when the car does it again and he sees it himself he can get Acura to replace my whole infotainment system. Acura won’t authorize the replacement until then! He has already done someone else’s RDX with the same issue. I’ve never had the disconnects like this before and I’m sick and tired of resetting the infotainment system and my iPhone. It does not work as a fix!

 

I also just realized that my Android Auto would constantly randomly disconnect as well. I was thinking maybe it was the cable or my phone,so I tried several different cables and the same random issues would come up even when switching to a new phone. In fact it was doing this constantly before the screen completely died this weekend.I only have 4000 miles on it and bought it in April. Since buying this car I've had the infotainment screen go dead a few times only to randomly start working again, the popping noise from the speakers and now the infotainment screen dead again. I also have the weird B pillar noise that comes randomly in addition to the random brake squeeling issue, but unable to recreate them consistently. I think my RDX is just cursed with problems! My plan was to keep this car long tern and run it to the ground but just having these sorts of issues in the first 4000 miles doesn't bode well for confidence on what will happen after the warranty expires. This is my 3rd Acura in the past 7 years but will never again buy one again.

 

This is my first and last Acura. After this car I’m going to Hyundai. Hell my 2017.5 Nissan Murano never had issues like this. Acura, premium name lazy, dumbass software engineers!

 

Have you tried reset the infotainment?

 

Yes I have reset my infotainment system MANY TIMES. Update: Last night I wiped my phone 2 times in a row. It seems that the new iOS update that was released about 2 months ago was the cause of the disconnects. After setting my phone up again as new the phones software had a more polished look than before. Plugged my phone in and drove around and BAM NO DISCONNECTS AND RECONNECTS. Seems like the update did not unpack its self properly when downloaded and installed back in Sept when all this started. I even see menu options I didn’t have 16 hours ago. Apple needs to get their crap together. I have never had a software update act like this before. I’m OCD about keeping my 2 iPhones updated. Well at least that problem is solved but it still does not explain the loss of network comms screen after the TSB for that was applied.

 

It's in for repairs now. They checked all connections and said that Acura had a new "software patch" for the potential problem. They are keeping it for a couple of days to see if it disconnects or shuts down. Keep you posted. Fingers crossed for the magic software patch.

 

Yes
2020 Advanced
Has happened twice since I got the car in February. Once just earlier this week. Reboots in 2-3 minutes.

 

Just had the Loss of Network Comms again on Sunday right after starting the car and getting ready to leaving the store parking lot.. Didn’t even have time to plug in my phone. Car is at the dealer again for this and squeaky suspension. No I’m advocating for them to replace the whole infotainment system. After having all the TSB’s done nothing has changed and I’m still having the same problems.

 

I have had this twice.t fix was to reset the entire system - meaning all preferences, stores radio stations, etc. Huge pain. First time, it worked for four months. Still going ok the second time.

 

One year old 2020. Just happened for the first time. Have bad other issues with disconnects and reconnects, too. Also had squeaky suspension fixed when car was new and feel like it is happening again.

 

Now my car has been with the dealer for a week now and I showed them the video of it happening again. They told me yesterday that all repairs have been authorized fully so hopefully I’ll be getting a NEW INFOTAINMENT SYSTEM and new suspension parts up front. She couldn’t tell me exactly what was authorized since that info wasn’t in her email she read to me. I’ll have to wait until Mon to call back and find out. All I know is every TSB for the infotainment system was done and I’m still having the same issues except for the disconnects and reconnects. I solved the disconnect problem by wiping my iPhone two times. It had a bad software update that did not install properly. Now to just sit and wait.

 

Hope it works good after they replace your infotainment. In my case, TSB fixed it completely. Its been 6 month since the TSB fix, and I never seen the blue screen again

 

Just posted this last week. Today was out running Christmas Eve errands and had my phone plugged in using Android Auto and listening to a podcast when I heard the audio crackling for 3-4 seconds then I got this screen reading "Network Communication Lost. MOST Net Off ". Then after about 15 seconds the unit completely shut off. The vehicle seems to drive ok, dealer is closed and won't be open until day after tomorrow. Anyone know what I'm looking at? Mine's a 2020 with 11,800 miles.

 

Your symptoms are identical to this TSB. Schedule an appointment to have it done, make sure they have all the parts for it so you can drop it off.

TSB 20-031 - Popping/Crackling from the Speakers; Display Blank
Applies To: 2019-20 RDX - ALL - ALL

 

Thank you russianDude

 

Got my car back on 23 Dec and as usual they couldn’t reproduce. My system didn’t get replaced. Oh well back to waiting for it to happen again.

 

I got happy too soon. Today for the first time in 6 month after TSB was done I got the same exact issue while listening music through Apple Car Play. , loud beep, blue screen with "network communication lost" and reboot. Back to normal.
I used to get it couple times a week, so definitely TSB did something as I have not seen it for 6 month. Went into diagnostics, same hardware error code for MOS COM as I was getting back in July.
I wonder if after 6 month those connectors deteriorated again, or got louse. Will see if I keeps happening again,

 

Update on my post from last week. Took my RDX in today. Showed pictures I posted here last week to the service tech. Also brought a copy of the TSB 20-031. Service tech was familiar with the problem. He said it was a pain to diagnose and fix when the '19's came out because they had no idea what exactly was happening, but they've seen it 3-4 times now and know how to fix it. That's what he said anyway.
They ran a diagnostic on it and said the diagnostic did not show it was the TSB 20-031 but a "different one". He said they would have to pull apart the dash and replace some "connectors". It was about 3 hours to do that, change my oil and rotate tires which were due. Had to kind of take their word for it that it's fixed. It has not happened again since it happened on Christmas Eve. I guess time will tell.

 

interesting, maybe they can do more about this problem now, I had my car first when they supposedly did something, with no help, then TSB which fixed it got 6 month. I wonder if something got louse again.

 

Are these connectors made from glass? The most bus issue is not unique to RDX, also appears on a few Honda products. The bus is digital, so if the connection is unstable the issue should appear rather frequently.

 

I thought it would only happen on bumpy road, but I am not so sure anymore. It seems random. When it happened last time I was on smooth road. Has not happened again, even on bumpy roads.

there is a hardware error code logged for communication lost, but dealers never check for it, they only look for shutdown reason which is none. Will visit dealer if happens again, want to see how often it happens

 

Could you take a pic of the hardware error code and post it??