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Trying to collect some data to see how many are getting this error. If you have experienced this error reply to the thread YES and if not reply NO. Also add the model year of your RDX after the answer please. Nothing else is needed.
I had this happen on 2020 number of times, maybe once a week on average, took it to dealer, they said no codes, they supposedly re-tighten all wires. Has not happened again, but I have not been driving much for over a month, so don’t know if it’s fully fixed.
I have not had this error, but I think most of the problems and errors people are having are connection related (harness connectors).
I had some weird things happen, like weird sounds coming from my driver mid speaker. I was installing the spare tire and while I had the back apart I checked the connections on the amp in the rear. And wouldn’t you know it one of the main harnesses was loose, Wasn’t seated all the way or clipped in to lock, who knows what else they control through that harness.
I am sure there are other harnesses on people’s cars that are loose or not connected well, and that can cause all sorts of issues. I never had a weird thing really happen in my car, electronically since then I can say, my infotainment center has been flawless even (knock on wood).
Literally all it takes is one little mishap on the assembly line connection a harness and someone can end up with a lemon car that could be dangerous, and may exhibit all types of constant problems
the problem I have with all this is that the dealership always says to people, oh there were no codes! Well Acura get your shit together and write some damn codes when bad stuff happens, it’s part of your job to track failures so you can bloody fix them! Being a software developer, that is pretty sad to see that you are not able to capture the data you need to fix the issues that people are having. They should easily be able to plug in a tool at the dealership that says, hey bad signal between these modules, recorded at this time, how hard is it 😂 I mean most of this stuff exists already, they are doing something wrong
honestly when a failure happens they should be sending themselves log data through the cellular they already have active in the car, they could fix it without even seeing the car, and they could collect every failure of every car, how much better could it get! what freaking year is it Acura? 1995? 😂 send me an application, I’ll fix it for you!
maybe you already do this, but it sure doesn’t seem like it
Last edited by Dereileak; May 1, 2020 at 06:23 PM.
I have not had this error, but I think most of the problems and errors people are having are connection related (harness connectors).
I had some weird things happen, like weird sounds coming from my driver mid speaker. I was installing the spare tire and while I had the back apart I checked the connections on the amp in the rear. And wouldn’t you know it one of the main harnesses was loose, Wasn’t seated all the way or clipped in to lock, who knows what else they control through that harness.
I am sure there are other harnesses on people’s cars that are loose or not connected well, and that can cause all sorts of issues. I never had a weird thing really happen in my car, electronically since then I can say, my infotainment center has been flawless even (knock on wood).
Literally all it takes is one little mishap on the assembly line connection a harness and someone can end up with a lemon car that could be dangerous, and may exhibit all types of constant problems
the problem I have with all this is that the dealership always says to people, oh there were no codes! Well Acura get your shit together and write some damn codes when bad stuff happens, it’s part of your job to track failures so you can bloody fix them! Being a software developer, that is pretty sad to see that you are not able to capture the data you need to fix the issues that people are having. They should easily be able to plug in a tool at the dealership that says, hey bad signal between these modules, recorded at this time, how hard is it 😂 I mean most of this stuff exists already, they are doing something wrong
honestly when a failure happens they should be sending themselves log data through the cellular they already have active in the car, they could fix it without even seeing the car, and they could collect every failure of every car, how much better could it get! what freaking year is it Acura? 1995? 😂 send me an application, I’ll fix it for you!
maybe you already do this, but it sure doesn’t seem like it
agree, they should store the damn code. When dealers see this blue screen as a picture on your phone they are not surprised, they told me they saw it before. Their standard procedure is to check all connections. But its a best guess, they have no idea.
The blue screen with communication lost and system will restart, according to my dealer there were no shutdown codes stored as specified in TSB. I wonder if its a different issue?
Well I have to wait. The parts for the new connectors will be here tomorrow but they don’t have the tools to make the new connections. They will be here in about a week. Service tech told me the tools are similar to what they use for coaxial cable.
Well I have to wait. The parts for the new connectors will be here tomorrow but they don’t have the tools to make the new connections. They will be here in about a week. Service tech told me the tools are similar to what they use for coaxial cable.
so they will do TSB even though there is no code for blue screen?
My dealer will. Ever time I get the blue screen I take a screenshot as proof. Plus I have all the other symptoms also. Your service dept should to if your having this issue and you’ve brought your car in for it previously or you have documented it. I have never seen a code stored for this error on my system. When you read the TSB it lists several symptoms caused by the bad connections.
Last edited by kboo74656; Jun 19, 2020 at 02:15 PM.
My dealer will. Ever time I get the blue screen I take a screenshot as proof. Plus I have all the other symptoms also. Your service dept should to if your having this issue and you’ve brought your car in for it previously or you have documented it. I have never seen a code stored for this error on my system. When you read the TSB it lists several symptoms caused by the bad connections.
yea, when I was at a dealer it was before TSB, so they said they checked connections and could not find anything. I had a picture too. I do not have popping sound in a stereo, and have not gotten blue screen for a while,l
Mine did the same thing when I first had the blue screen but I kept on documenting it when it happened and kept making appointments for it. So now I have a lengthy documented trail of complaints at the dealer and online directly to Acura’s CS Line so they can’t BS me. Also my service manager is awesome and does what it takes to keep me happy as a customer. I’ve had this error or some variation of it show it’s head around 8 or 9 times in the last 12 months or so.
Mine did the same thing when I first had the blue screen but I kept on documenting it when it happened and kept making appointments for it. So now I have a lengthy documented trail of complaints at the dealer and online directly to Acura’s CS Line so they can’t BS me. Also my service manager is awesome and does what it takes to keep me happy as a customer.
well, it cant hurt to get this TSB done, thought I did not particularly like that they have to remove a lot of parts. But I just wonder if this TSB will solve connection lost blue screen issue. Have you had other symptoms like popping sound in speakers?
Yep but mine sounds like a loud squelch you would hear on handheld radios being held close together and the mic keyed at the same time. Then the audio stops and the screen goes blue for a short while, the system resets, and continues off exactly where it left off like nothing happened. Hopefully the new connectors are more secure than the current ones.
Yep but mine sounds like a loud squelch you would hear on handheld radios being held close together and the mic keyed at the same time. Then the audio stops and the screen goes blue for a short while, the system resets, and continues off exactly where it left off like nothing happened. Hopefully the new connectors are more secure than the current ones.
my issue is different. I never had any sound issues, or screen going blue for short time. I would get occasional blue screen “communication lost, system will now restart”. Picture attached in this thread. It would do complete reboot, and be back to normal. I dont know if this TSB will fix it?
did you get same error as a first picture in this thread?
How does the fix holding up? No more blue screen? I used to get it, but not anymore, so I am contemplating if I should complain about it
Still waiting on the tools to come in that are required to do the fix. Hopefully they come in this week so I can drop off my car. Also I’m waiting on other parts from 2 other TSB’s(Brakes pads, rotors, and new lower control arms).
Still waiting on the tools to come in that are required to do the fix. Hopefully they come in this week so I can drop off my car. Also I’m waiting on other parts from 2 other TSB’s(Brakes pads, rotors, and new lower control arms).
do you know if for brakes TSB they try to reproduce the noise before they agree to do it? Cause sometimes its not there....
They didn’t have to hear it for me since I’ve reported it so many times. Also I have a great service manager who cares.
got updated brake pads too. Was never a big issue for me, occasional squeaks in cold, but figured why not if it makes it quieter.
I decided to skip blue screen fix for now, has not really had it happen for a while. I can do it any day, dealer is 5min from my house, and they are also super nice. Glad acura is coming back with the fixes, RDX is a great car once you address all the issues
Well the TSB that addresses the blue screen doesn’t work. After getting the TSB done the blue error screen with loss of network comms came back along with the high pitched squeal and reboot. The so called fix only lasted about 2 to three weeks them my system would make the high pitched squeal sound everyday, several times a day and finally the reboot happened with everything else.
Well the TSB that addresses the blue screen doesn’t work. After getting the TSB done the blue error screen with loss of network comms came back along with the high pitched squeal and reboot. The so called fix only lasted about 2 to three weeks them my system would make the high pitched squeal sound everyday, several times a day and finally the reboot happened with everything else.
Did system stored shutdown code? You can check yourself. I had mine done, so far its been good, but too early to tell
I was also thinking since you said it got worse, maybe they did it wrong? It should not get worse. Maybe they messed up nee connector installation
I would have to agree with this thought, as the TSB was meant to increase the stability of the connectors. At least that is how I read the TSB write-up.
