Drive Mode Unavailable Message
Instructor
Joined: Jun 2020
Posts: 165
Likes: 22
From: NYC
This RDX is about to blow my piston really a said day for Acura.
To me it can't compete with the Acura 90's cars.
bad city gas millage, Brake pedal is like an old ford.You have to mash it hard t to make it stop.
And the dealerships they remind me of bill's garage. I told them to call Acura hot line yet they insist on doing it again.
I don't know where Acura calls it Precision Crafted Performance. I call it Poorly Crafted Poop.
Drifting
Joined: Sep 2018
Posts: 2,181
Likes: 525
From: Roseville, CA
Yes they did TSB says most buss but the dealership called it that FARKA.
This RDX is about to blow my piston really a said day for Acura.
To me it can't compete with the Acura 90's cars.
bad city gas millage, Brake pedal is like an old ford.You have to mash it hard t to make it stop.
And the dealerships they remind me of bill's garage. I told them to call Acura hot line yet they insist on doing it again.
I don't know where Acura calls it Precision Crafted Performance. I call it Poorly Crafted Poop.
This RDX is about to blow my piston really a said day for Acura.
To me it can't compete with the Acura 90's cars.
bad city gas millage, Brake pedal is like an old ford.You have to mash it hard t to make it stop.
And the dealerships they remind me of bill's garage. I told them to call Acura hot line yet they insist on doing it again.
I don't know where Acura calls it Precision Crafted Performance. I call it Poorly Crafted Poop.
Reliability is a different matter and seems to have taken a back seat at Acura. Although, given the minimal changes with the RDX refresh, perhaps they have focused on reliability for that.
Instructor
Joined: Jun 2020
Posts: 165
Likes: 22
From: NYC
I think the Acura strategy is affordable entry-luxury performance. What they got right is the steering and suspension and to some extent the engine, what they got wrong is the transmission and brake feel. Most car makers don't get everything right. BMW, e.g. does poorly in steering and suspension but does well with engine, transmission, and brakes.
Reliability is a different matter and seems to have taken a back seat at Acura. Although, given the minimal changes with the RDX refresh, perhaps they have focused on reliability for that.
Reliability is a different matter and seems to have taken a back seat at Acura. Although, given the minimal changes with the RDX refresh, perhaps they have focused on reliability for that.
They steering and suspension on the RDX is a plus.. But I would not say it's leaps and bounds over the 90's Acura's. They don't advertise Entry Luxury brand., They advertise Precision Crafted Performance.
Reliability I am getting the feeling this RDX will not stand up like the older ones did. I am really sorry I bought this car I should have gotten a Lexus at least they go for quality and reliability.
Honda / Acura has lost it. Really a sad day. Read the other day that they are teaming up with GM for there EV's to add insult to injury. Acura already is showing the issues with there electronics so now go with GM who is notorious for electronics and other issues .. How dumb is dumb.
Mazda made a smart decision to team up with Toyota.
Instructor
Joined: Jun 2020
Posts: 165
Likes: 22
From: NYC
3rd Gear
Joined: Apr 2022
Posts: 3
Likes: 0
From: Charlotte, NC
Instructor
Joined: Jun 2020
Posts: 165
Likes: 22
From: NYC
My happened with no phone attached. There is a TB for the most buss connector to fix this issue. Mine was fixed and it did it again after that. They did it one more time.
Instructor
Joined: Jun 2020
Posts: 165
Likes: 22
From: NYC
Expanse me
Joined: Feb 2019
Posts: 902
Likes: 308
From: Virginia Beach, VA
https://www.carcomplaints.com/Acura/...NEL-FUEL-GAUGE
its got them all. I looked and found a couple of things I could look at for issues, like looking at logs, etc.
3rd Gear
Joined: Apr 2022
Posts: 3
Likes: 0
From: Charlotte, NC
Drive Mode Unavilable
I had the most buss connectors fixed yesterday. Hope it really fixed the problem.
Racer
Joined: Oct 2018
Posts: 282
Likes: 47
I am about 3 months after the TSB and have not seen the issue yet. However, I did experience a couple of times where I was not able to use the thumb wheel on steering wheel to change preset radio stations with the navigation on main screen. To fix that, I would put the radio on the main screen and select the station manually. After that, the thumb wheel worked again.
Racer
Joined: Jun 2018
Posts: 308
Likes: 63
After owning my 2019 RDX Advance for 4 years, I had my first occurence of "Drive Mode Not Available" with switching between day and night mode last week. The next day the problem went away. I do have evidence on an iPhone video taken off the screen. Since I have a routine, scheduled maintenance for next week, I will have them go through the Inspection Procedure section in Service Bulletin 21-009 and have the technician see if there are errors logged in the "Shutdown Reason" screen and go from there. I will probably have them order parts and have the connectors and clips replaced at a followup appointment. The flat rate repair time in the bulletin is only 1.4 hours so it should not be a big imposition. Might as well have it done since the warranty extension for this particular issue will expire for me in a couple of years. Based on a customer letter sent out advising of this issue and announcing a warranty extension for it, I would surmise that this is a common issue eventually for many owners.
Cruisin'
Joined: Sep 2020
Posts: 16
Likes: 0
After owning my 2019 RDX Advance for 4 years, I had my first occurence of "Drive Mode Not Available" with switching between day and night mode last week. The next day the problem went away. I do have evidence on an iPhone video taken off the screen. Since I have a routine, scheduled maintenance for next week, I will have them go through the Inspection Procedure section in Service Bulletin 21-009 and have the technician see if there are errors logged in the "Shutdown Reason" screen and go from there. I will probably have them order parts and have the connectors and clips replaced at a followup appointment. The flat rate repair time in the bulletin is only 1.4 hours so it should not be a big imposition. Might as well have it done since the warranty extension for this particular issue will expire for me in a couple of years. Based on a customer letter sent out advising of this issue and announcing a warranty extension for it, I would surmise that this is a common issue eventually for many owners.
Instructor
Joined: Jun 2020
Posts: 165
Likes: 22
From: NYC
After owning my 2019 RDX Advance for 4 years, I had my first occurence of "Drive Mode Not Available" with switching between day and night mode last week. The next day the problem went away. I do have evidence on an iPhone video taken off the screen. Since I have a routine, scheduled maintenance for next week, I will have them go through the Inspection Procedure section in Service Bulletin 21-009 and have the technician see if there are errors logged in the "Shutdown Reason" screen and go from there. I will probably have them order parts and have the connectors and clips replaced at a followup appointment. The flat rate repair time in the bulletin is only 1.4 hours so it should not be a big imposition. Might as well have it done since the warranty extension for this particular issue will expire for me in a couple of years. Based on a customer letter sent out advising of this issue and announcing a warranty extension for it, I would surmise that this is a common issue eventually for many owners.
I have dumped my car since I hate Acura and I will never ever buy another one. They are not even in the same league as there old Legends were.The fit and finish is like an American car. It's Lexus for me from here on out, unless Lexus changes and goes to poop.
3rd Gear
Joined: Aug 2022
Posts: 3
Likes: 2
I just wanted to pass this along in case you see this so you know that you probably are not about to get stranded.
Yesterday when I started off to work, the infotainment display started going Bright/Dim/Bright/Dim like it was flipping between day and night mode. The display behind the steering wheel stayed in day mode and the headlights seemed to be staying on. A message then started popping up on the infotainment display that read "Drive Mode Change Unavailable" or something to that affect. It kept doing this during the 20 minute drive to work and again on my way to the shop. I went into the diagnostic screens and found one with a block diagram of the systems. There was one on the right that was labelled gateway and it was changing from green to red and back again about once every five seconds. In addition, two of the subsystems connected to the gateway, chassis and HVAC, were doing the same. I took it to the shop since I couldn't tell if it was an intermittent failure that could go hard at any moment or just a glitch.
The service rep called over the service supervisor, they looked at it and then he looked at me and said "well, that's a first."
Got the car back at the end of the day, they said it was just a software issue that would be fixed next pushed out update and that they had made "some adjustments to the settings" to fix it for now.
Of course the service ticket reads like it was only me saying there was a problem that they couldn't reproduce... I so love my dealership repair department. not
Yesterday when I started off to work, the infotainment display started going Bright/Dim/Bright/Dim like it was flipping between day and night mode. The display behind the steering wheel stayed in day mode and the headlights seemed to be staying on. A message then started popping up on the infotainment display that read "Drive Mode Change Unavailable" or something to that affect. It kept doing this during the 20 minute drive to work and again on my way to the shop. I went into the diagnostic screens and found one with a block diagram of the systems. There was one on the right that was labelled gateway and it was changing from green to red and back again about once every five seconds. In addition, two of the subsystems connected to the gateway, chassis and HVAC, were doing the same. I took it to the shop since I couldn't tell if it was an intermittent failure that could go hard at any moment or just a glitch.
The service rep called over the service supervisor, they looked at it and then he looked at me and said "well, that's a first."
Got the car back at the end of the day, they said it was just a software issue that would be fixed next pushed out update and that they had made "some adjustments to the settings" to fix it for now.
Of course the service ticket reads like it was only me saying there was a problem that they couldn't reproduce... I so love my dealership repair department. not
My car started to do the same this evening. Any suggestions?
Thanks’
Expanse me
Joined: Feb 2019
Posts: 902
Likes: 308
From: Virginia Beach, VA
this is a known issue. It is documented on this site.
The meter needs to be replaced.
The software in it is buggy but it cannot be updated.
This I know from experience.
get a video of the issue and send it to the dealer.
The meter needs to be replaced.
The software in it is buggy but it cannot be updated.
This I know from experience.
get a video of the issue and send it to the dealer.
Instructor
Joined: Jun 2020
Posts: 165
Likes: 22
From: NYC
Well I dumped the car during the pandemic since I didn't lost much.Glad I did. Acura is not Acura of the 90's they are a bunch of hype. That is my opinion
After hearing and going through this and the dealer say this I will not buy another Honda / Acura product again.
THey lost a good customer by stupidness.
.
Intermediate
Joined: Dec 2006
Posts: 26
Likes: 5
Has anyone gotten a resolution for this issue? I had the TSB completed for the MOST bus FAKRA done with replacement part 39540-TJB-A01 but the issue is still happening. I'm at 84K miles now so I'm getting close to the max 100K mile warranty for this issue.
Pro
Joined: Dec 2018
Posts: 701
Likes: 202
From: Hampton Roads Area, VA
I did. After I had the TSB performed the problem came back after a year. My solution was to trade the vehicle over 3 years ago and rid myself of it. Best decision ever and my current ride is problem free and has an infotainment system that works properly.
Drifting
Joined: Sep 2018
Posts: 2,181
Likes: 525
From: Roseville, CA
Instructor
Joined: Jun 2020
Posts: 165
Likes: 22
From: NYC
I did i was fixed twice by the dealer. on the second time they said they had to ask Acura if they could fix it again.
Well I dumped the car during the pandemic since I didn't lost much.Glad I did. Acura is not Acura of the 90's they are a bunch of hype. That is my opinion
After hearing and going through this and the dealer say this I will not buy another Honda / Acura product again.
THey lost a good customer by stupidness.
.
Well I dumped the car during the pandemic since I didn't lost much.Glad I did. Acura is not Acura of the 90's they are a bunch of hype. That is my opinion
After hearing and going through this and the dealer say this I will not buy another Honda / Acura product again.
THey lost a good customer by stupidness.
.
I had mine fixed and 3 weeks it came back. After a fight with Acura Dealership they fixed it again.My car was very new and low mileage.
I also sold the car and bought a Lexus. Best decision I made for that POS.
If I was you I would contact the Class action attorneys for the case. Since they might be able to reopen the case. I am sure that it's not you alone that is having the issues.
Intermediate
Joined: Oct 2022
Posts: 28
Likes: 3
Ditto but service replaced infotainment system
2019 RDX same problems since purchase. I use Apple play
info wiring harness replaced (2020?) - no fix
infotainment sys replaced - no fix (in 2021?)
infotainment system replaced 8/24 -
Still get occasional inability to connect
Orange highlight that indicates where my cursor is pointing randomly moved around the screen. But it was like a backlight behind each location instead of highlighting the full location to select.
Shameful? Incompetent? Who knows. Apple car play works perfectly for me in all rental cars regardless of how high end or low end the car is. So WTF!
side note - backup camera began showing somewhat psychedelic colors - replaced under warranty.
info wiring harness replaced (2020?) - no fix
infotainment sys replaced - no fix (in 2021?)
infotainment system replaced 8/24 -
Still get occasional inability to connect
Orange highlight that indicates where my cursor is pointing randomly moved around the screen. But it was like a backlight behind each location instead of highlighting the full location to select.
Shameful? Incompetent? Who knows. Apple car play works perfectly for me in all rental cars regardless of how high end or low end the car is. So WTF!
side note - backup camera began showing somewhat psychedelic colors - replaced under warranty.
Instructor
Joined: Jun 2020
Posts: 165
Likes: 22
From: NYC
2019 RDX same problems since purchase. I use Apple play
info wiring harness replaced (2020?) - no fix
infotainment sys replaced - no fix (in 2021?)
infotainment system replaced 8/24 -
Still get occasional inability to connect
Orange highlight that indicates where my cursor is pointing randomly moved around the screen. But it was like a backlight behind each location instead of highlighting the full location to select.
Shameful? Incompetent? Who knows. Apple car play works perfectly for me in all rental cars regardless of how high end or low end the car is. So WTF!
side note - backup camera began showing somewhat psychedelic colors - replaced under warranty.
info wiring harness replaced (2020?) - no fix
infotainment sys replaced - no fix (in 2021?)
infotainment system replaced 8/24 -
Still get occasional inability to connect
Orange highlight that indicates where my cursor is pointing randomly moved around the screen. But it was like a backlight behind each location instead of highlighting the full location to select.
Shameful? Incompetent? Who knows. Apple car play works perfectly for me in all rental cars regardless of how high end or low end the car is. So WTF!
side note - backup camera began showing somewhat psychedelic colors - replaced under warranty.
Sad day when a $400 phone will work better than a 40 k car.
Now I have a 2022 CPO RX 350 and not one issues with anything in the car. So its Acura Piss poor design.
I don't know where they got Precession crafted performance from, it should be Piss poor performance.
Drifting
Joined: Sep 2018
Posts: 2,181
Likes: 525
From: Roseville, CA
I got that with my 2019 and Android google maps not all the time but the main issue was that when I would start the car the unable to change drive mode would come on the screen and not go away even if I shut the car off. The next day it would fix it's self. Some time I would also get the black screen. What pissed me off the most about it is that I purchased the car for the google map on the LCD screen and I had to use the phone to navigate. I could have just got a $10 phone holder and saved a lot of money, instead I of the 2019 RDX A Spec and what a POS.
Sad day when a $400 phone will work better than a 40 k car.
Now I have a 2022 CPO RX 350 and not one issues with anything in the car. So its Acura Piss poor design.
I don't know where they got Precession crafted performance from, it should be Piss poor performance.
Sad day when a $400 phone will work better than a 40 k car.
Now I have a 2022 CPO RX 350 and not one issues with anything in the car. So its Acura Piss poor design.
I don't know where they got Precession crafted performance from, it should be Piss poor performance.
https://www.clublexus.com/forums/rx-...3-present-320/
Instructor
Joined: Jun 2020
Posts: 165
Likes: 22
From: NYC
That 2022 is old RX and rock solid. New RX has a lot of infotainment issues.
https://www.clublexus.com/forums/rx-...3-present-320/
https://www.clublexus.com/forums/rx-...3-present-320/
Anyway so glad I didn't lose to much it turned out to be a very cheap lease on the RDX 2019.
Also you might want to get a Lemon Lawyer involved. Since they said it was fixed and it is far from the truth.
Last edited by Midi Man; Sep 1, 2024 at 01:28 PM.
Racer
Joined: Jul 2018
Posts: 385
Likes: 124
I had the TSB for this completed 3 years ago, but last week it came back on a very wet, humid day. Was at the dealer for another issue on our 2019 today and mentioned this, and service advisor said they would look at it again. Apparently, when the TSB was done 3 years ago, there were 4 connectors that were replaced. Advisor says the TSB has been updated to 10 connectors, and I had the remainder repaired today. Still under the 8 year/100k warranty, so no charge.
Instructor
Joined: Jun 2020
Posts: 165
Likes: 22
From: NYC
I had the TSB for this completed 3 years ago, but last week it came back on a very wet, humid day. Was at the dealer for another issue on our 2019 today and mentioned this, and service advisor said they would look at it again. Apparently, when the TSB was done 3 years ago, there were 4 connectors that were replaced. Advisor says the TSB has been updated to 10 connectors, and I had the remainder repaired today. Still under the 8 year/100k warranty, so no charge.
Intermediate
Joined: Dec 2006
Posts: 26
Likes: 5
I had the TSB for this completed 3 years ago, but last week it came back on a very wet, humid day. Was at the dealer for another issue on our 2019 today and mentioned this, and service advisor said they would look at it again. Apparently, when the TSB was done 3 years ago, there were 4 connectors that were replaced. Advisor says the TSB has been updated to 10 connectors, and I had the remainder repaired today. Still under the 8 year/100k warranty, so no charge.
Instructor
Joined: Jun 2024
Posts: 179
Likes: 31
From: Maryland
I used to have this and the radio going crazy around when we first got our 19. Forgot to ever do anything about it and haven't seen it happen in years, it wasn't fixed but maybe since the car is garage kept, maybe it isn't an issue?
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