Originally Posted by tangible

I think your problem is completely separate from the one I started this thread with, which seems to have been resolved for everyone by erasing and restoring the iPhone. My guess it that yours is a hardware problem, and that a replacement infotainment unit may be needed if the dealer can’t pinpoint a specific component.

Originally Posted by tangible

My CarPlay problem did not go away with the installation of the new software last week. Specifically, CarPlay starts off fine, and then disconnects after a few minutes. A few minutes later it spontaneously connects again. The cycle repeats at unpredictable intervals. This is really disappointing after waiting months for the purported fix to this problem.

I’m wondering if there are other users of the iPhone 11 Pro Max who are using CarPlay with the new Acura software. If so, how is it working for you?

Originally Posted by tangible

OK, I took the plunge and did the backup/erase/restore thing. I’ve since taken two 15-minute trips with no disconnects. That’s not long enough to unequivocally declare victory, but it sure looks good!

Why this would work is a mystery, especially since that phone has always used CarPlay with no issues on my other vehicle, a Honda Clarity. But not every mystery needs to be understood. The process was fairly painless, though there are some hassles: Apple Pay made me re-authorize my credit cards; WhatsApp needed to re-register the phone number; Find My needed to delete and then re-add the phone...stuff like that. No show stoppers.

Thanks to whoever first came up with this suggestion. Hopefully this particular Acura nightmare is over, and I can go on to struggling with the map update like those in the other thread.

Originally Posted by alpine909

Any update on this? Tangible, did the reset/restore fix the problem for good for you?