On Dec 14, I got an email from Acura:

There were instructions for how to go about updating the software which I followed, but it says the system is up to date.

Does that mean all is good?

​​​​​​​Anyone else get this email?

 

I received the same email from Acura about a month ago. I did the OTA update last week with no issues.

If your system says it’s up-to-date, then you are good to go!

 

I received the email yesterday as well. I already did the updates on both my TLX and RDX around 3-4 weeks ago but this email states an update within the next two weeks...would this mean newer update?

 

Same here, just got this email a few days ago and I have already done the update weeks ago on my 2019 RDX Advanced. I dont have any pending updates on the system.

 

Not necessarily. Plenty of people get that message without ever being updated. It gets rolled out in phases. Seems like older models get it first and Canadians get it last.

You have to go in to the Settings and make sure you're at D.1.6.2.

 

It is a little confusing, because your thinking...is this a different update than the one I did? Acura could do a better job in how they communicate this.

 

3G, huh? How long has 4G been around?

 

Thanks. I just checked and my car is indeed at D.1.6.2.

 

I got the email several weeks ago (I don't remember exactly when). Today, I got a letter in the mail.

 

It was more about the coverage versus the actual number of G’s . Medical devices are going through the same process on the discontinuation of 3G .


Not to mention it will be years before many areas receive actual real 5G service.

 

I got both a letter and an email on this. I went through the steps and it came back with a message that my system is up to date. I did the update earlier, but wanted to make sure that this was not standard in that it did not illuminate the orange icon on the home screen. The instructions did not even say to check for the orange icon. Not to be picky, perhaps a career in software development and documentation has made me a little jaded, but it would be better if the documentation said what level has the support needed and how to verify (i.e. D1.6.2 displayed under system settings). Acurazine is a great place to get info, but it would be best practices to actually include a verification statement from the manufacturer in the letter sent out.

 

Definitely agree with this. The instructions leave a lot to be desired and wonder how someone that is not tech savvy would manage. I guess they would take it to a dealer for service. But then there's the map updates and the service department doesn't do those.

 

Here’s some info from Acura Link (letter received in the mail):

https://crrs.secure.force.com/acurak...e/?q=acuralink

 

Thanks, I found that via the QR code on the printed letter. Someone took some pleasure on having us go on a scavenger hunt for the information. It was not that lengthy so why not include the content within the letter?

 

yea its just automated at this point. They need to have all avenues covered

physical mail
app
email
and car alert

So when john j consumer crashes his rdx and no emergency call goes out (or walk into dealer summer 2022 and wonders why its a few hundred dollar invoice)they can say
we sent the driver 5 notices and they didnt action them

 

Got email #2 about this issue today. Didn't get a physical letter yet, though.

 

I just received letter dated Dec 15th. This is the wife's car, but I recently did an update that I thought was for the Entertainment/Nav system. Today I connected the car the house Wi-Fi and it checked for updates and it said there were none. When I try and read the QR code I get an error. Typed the address in and get a no permission error. Called Acuralink twice, got the Customer Care number the second time 888 528-7672. They said I had the last version, D.1.6.2. I said not the question. I said the question is D.1.6.2 the 3G update version and why is that information not in the letter.

They went to the trouble to write a letter that shouts BOLD but don't include a version number.

IMO Acura is a want-a-be luxury car maker. Their NAV and other systems are glitchy at best. Customer Care is amateur hour.

 

I wouldn't ding them so bad. Other manufacturers have their own weirdnesses.
https://electrek.co/2020/02/11/audi-...ds-oil-change/

It's the nature of our economy. When smart people can make more money flipping stocks, real estate, and crypto, why would they want to work?

 

Letter number 3 today!

 

same here, 3rd email… threatening language also with “action required” and has my vin number. This literally makes me doubt myself if Update did not work. They should be able to see which VINs updated and which one did not, and only target the ones without update… so annoying

 

You really think they are monitoring each VIN for the communication protocol ?

These are blanket emails and mailings to cover the issue or claim you did not warn me of the 3G cell change.

I have a heart pace maker download device that works on the 3G ……….I have received 10 notices ( mail, email, text and phone calls ) that it will not work after FEB 2022. They sent me a new device. I had to call to get the device activated………they sent 2 more notices after activation warning of the coming changes. So yes……..everyone is a little paranoid.

 

why not, would be nice if they did, I don’t see why this would be a very big technical challenge to accomplish. Wait, for Acura it would difficult, so never mind.

 

Because it’s not possible. The same reason those 3G hand held cell phones are going to stop working and the cell providers are going to swamped with inquiries when their phone “ ( mysteriously)” stop working…….

.The other side of getting owners to pay attention to any instruction or request ………in major recall getting owners to come in or do the change 50% compliance is a lot. Which means in the 3G update 50% of the owners ( 100 of thousands) on good day will actually do what the notices are saying.

A very small fraction of the owners are on forums. Some forum owners are more technical than the general public. My wife asked me many time what the flag means on the update button. There’s is no way she would attempt to do the update or understand why or what’s needed. She is most likely a general representative of the owners. So yes……your likely to get 2-5 more notices of the need to update.

 

really?? You can keep a database that has version number for each VIN. When you install update, after successful install, the Infotainment pushes version number that gets stored in the database. You only send threatening emails and letters to those that still have not upgraded or there is no information in database because user has chosen not to share data. It can be done, all automated. This is not rocket science.

 

I have to agree. In the age of analytics, it's stupid to not have this information!

 

The confusion after threatening emails with “ACTION REQUIRED” will result in some people calling customer support or contacting dealer because they are not sure why they got the email after doing the update. More time wasted for everyone including Acura, all could have been avoided with a simple automation.

 

The thing is, even if they've rolled out the update to YOUR VIN#, it doesn't mean you've installed it or that it's installed successfully.

 

They way it could work is after completing a successful update, car would send a message to Acura server and say “I am VIN # and running 1.6.2”, this info gets stored in database.

 

The fact that the communication (last email) still says the software is coming out in a couple weeks, despite the fact that it came out weeks ago, is kind of poor on Acuras part.