Acuralink Trial Questions
#1
Acuralink Trial Questions
I finally got around to downloading the Acuralink app, starting the free trial and pairing my iPhone Xs to the RDX. The app has no info/functionality. What am I doing wrong? Do I have to add a credit card for it to work? I've read most of the related threads and not finding out how to make this work. Here's what the iPhone and website look like:
#5
#6
Try to see if you can get away with not.
If not, see if one of them expires before the end date of a service.
Otherwise, set a reminder on your calendar to check about a month before expiry.
If not, see if one of them expires before the end date of a service.
Otherwise, set a reminder on your calendar to check about a month before expiry.
#7
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#9
The Remote panel rolls up and down from the bottom of the app. You should have a complimentary subscription for 6 months for Remote and a year for the Security package.
https://acuralink.acura.com/
Last edited by NooYawkuh; 12-27-2019 at 08:47 PM.
#11
You did say in your original post your phone was paired.
The Remote panel rolls up and down from the bottom of the app. You should have a complimentary subscription for 6 months for Remote and a year for the Security package.
https://acuralink.acura.com/
The Remote panel rolls up and down from the bottom of the app. You should have a complimentary subscription for 6 months for Remote and a year for the Security package.
https://acuralink.acura.com/
#12
When you open the app, click on the "profile" icon in the top left corner of the screen, Next click on the Acura vehicle of interest in the "manage subscriptions" area (some folks have more than one). The next screen should let you know what packages are currently active.
If you can only connect over Bluetooth, and not the cellular network, then make sure you are parking your RDX in an area with a good cellular signal. Make sure you have a cellular connection by pressing the button on the overhead console, and speak to an Acura Representative.
#15
#16
#17
#18
You bought the car on or around May 10, 2019. The trial Security package expires on 5/10/2020. Your Remote package already expired, unless and until you pony up $110. That's what that says, as confusing as it is. Most of what you're seeing in the app is part of Basic which, for now, is gratis but they can change it whenever the fuck they want.
I chose to keep the remote package, which I use. There's nothing in the Security or Concierge packages I need.
I chose to keep the remote package, which I use. There's nothing in the Security or Concierge packages I need.
#19
You bought the car on or around May 10, 2019. The trial Security package expires on 5/10/2020. Your Remote package already expired, unless and until you pony up $110. That's what that says, as confusing as it is. Most of what you're seeing in the app is part of Basic which, for now, is gratis but they can change it whenever the fuck they want.
I chose to keep the remote package, which I use. There's nothing in the Security or Concierge packages I need.
I chose to keep the remote package, which I use. There's nothing in the Security or Concierge packages I need.
#21
#22
We've had our car and free trial for not quite 11 weeks and now all of a sudden I can't sign in. Google autofills the user name and password but Acuralink says it's invalid. When I go to forgot password and answer 2 simple security questions, Acuralink says they are invalid answers. So I don't know, maybe we had a really short trial period?? At least no credit card was involved.
#23
Your user name and password for AcuraLink might be different than those for the Acura Owners site. They're separate services so you have to be careful about that. In my case, they're the same as I used for my Honda Owners site.
if you can't remember your user name, you might have to create a completely new account.
if you can't remember your user name, you might have to create a completely new account.
#24
Your user name and password for AcuraLink might be different than those for the Acura Owners site. They're separate services so you have to be careful about that. In my case, they're the same as I used for my Honda Owners site.
if you can't remember your user name, you might have to create a completely new account.
if you can't remember your user name, you might have to create a completely new account.
We were not going to pay to keep the service but I will try creating a new account just to see if we can.
#25
I didn't have any problem creating our Acuralink account and it has been working fine since we got the car so I don't know what's going on. It doesn't matter if I use autofill or manually enter the user name and password, Acuralink says they're wrong but I know they're right. Same with the security questions.
We were not going to pay to keep the service but I will try creating a new account just to see if we can.
We were not going to pay to keep the service but I will try creating a new account just to see if we can.
When I go to create a new account, Acuralink says we already have an existing account and to sign in. But of course I can't sign in because of the wrong password issue and I can't request a new password because of the security questions.
#27
It's a good thing we weren't really interested in keeping this.
When I go to create a new account, Acuralink says we already have an existing account and to sign in. But of course I can't sign in because of the wrong password issue and I can't request a new password because of the security questions.
When I go to create a new account, Acuralink says we already have an existing account and to sign in. But of course I can't sign in because of the wrong password issue and I can't request a new password because of the security questions.
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