Car's computer says engine was over-reved-Dealer is voiding ptrain warranty, HELP!!!!
#1
Thread Starter
My bolonga has a 1st name
Joined: Oct 2001
Posts: 2,209
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From: Fort Lauderdale, FL
Car's computer says engine was over-reved-Dealer is voiding ptrain warranty, HELP!!!!
PLEASE DO NOT MOVE THIS POST TO A DIFFERENT FORUM... I NEED THE EXPOSURE, I NEED HELP!
Big problem, I have no idea what I'm going to do. I need help and opinions ASAP!
My car has a big problem with the common clicking sound that can be heard on the clutch. I took the car to the dealership for this problem, knowing full well that this would be a common thing that they should be familiar with.
That post explaining that problem can be found here...
http://www.acura-tsx.com/forums/showthread.php?t=7248
The guy told me that the number one problem is that the tech put the car on the computer and found that the engine was overreved and that as a result they would not cover it, that it was 'raced' ~ (whatever). I do remember the instance that this happened, it was an accident. (my mishift) - The car was fine, nothing happened, I know that it couldn't be good for it, but it runs fine I never noticed a difference in it. This 'clicking' sound from the clutch was happening way before that incident, and it continued just as much no more no less since then. At first my svc manager told me that the tech didn't hear any kind of clicking on the transmission and therefore didn't even check into it. When I explained to him about the forum and the large post about the clicking sound and the problem. He made it very clear to me that because of the ECU saying the engine was over-reved, no matter what they couldn't do anything and it wouldn't be covered underwarranty. Needless to say I was irate. He went and talked to the tech at that point who said he now noticed the clicking sound on the clutch as he was reversing my car out of the shop. He went on to say that it doesn't matter beacuse if it is the clutch, the part isnt covered under warranty. What he was saying to me is that beacuse the engine was over-reved once well over 2 months ago (with no effect on how the car was ran) that basically any warranty on my powertrain is now null/void. Don't let anyone fool you and tell you that mods on your car doesn't mean anything at the dealership unless they can prove it. I garuntee you they saw the rims, they saw the TV, they knew I was 19, saw that one over-rev and its all downhill from there. The car is just a little over a year old, runs excellent with the exception of that clicking sound, its only got 30k miles on it. I NEED MY WARRANTY, and I NEED this clicking fixed!
I NEED opinions, suggestions, ANYTHING, I'm despirate for help! PLEASE!
Big problem, I have no idea what I'm going to do. I need help and opinions ASAP!
My car has a big problem with the common clicking sound that can be heard on the clutch. I took the car to the dealership for this problem, knowing full well that this would be a common thing that they should be familiar with.
That post explaining that problem can be found here...
http://www.acura-tsx.com/forums/showthread.php?t=7248
The guy told me that the number one problem is that the tech put the car on the computer and found that the engine was overreved and that as a result they would not cover it, that it was 'raced' ~ (whatever). I do remember the instance that this happened, it was an accident. (my mishift) - The car was fine, nothing happened, I know that it couldn't be good for it, but it runs fine I never noticed a difference in it. This 'clicking' sound from the clutch was happening way before that incident, and it continued just as much no more no less since then. At first my svc manager told me that the tech didn't hear any kind of clicking on the transmission and therefore didn't even check into it. When I explained to him about the forum and the large post about the clicking sound and the problem. He made it very clear to me that because of the ECU saying the engine was over-reved, no matter what they couldn't do anything and it wouldn't be covered underwarranty. Needless to say I was irate. He went and talked to the tech at that point who said he now noticed the clicking sound on the clutch as he was reversing my car out of the shop. He went on to say that it doesn't matter beacuse if it is the clutch, the part isnt covered under warranty. What he was saying to me is that beacuse the engine was over-reved once well over 2 months ago (with no effect on how the car was ran) that basically any warranty on my powertrain is now null/void. Don't let anyone fool you and tell you that mods on your car doesn't mean anything at the dealership unless they can prove it. I garuntee you they saw the rims, they saw the TV, they knew I was 19, saw that one over-rev and its all downhill from there. The car is just a little over a year old, runs excellent with the exception of that clicking sound, its only got 30k miles on it. I NEED MY WARRANTY, and I NEED this clicking fixed!
I NEED opinions, suggestions, ANYTHING, I'm despirate for help! PLEASE!
#2
My guess is if you can prove that the clicking was happening before the mis-shift happenned, then maybe you could have a case going for you. But an over-rev is an over-rev, and I pretty much doubt you'll be able to do anything about it.
#3
1) Shop dealers
2) Call Acura
The reason that dealer mechanics and service writers have a built-in incentive to disqualify warranty items is this:
They get paid on commission, and Acura only pays 75% of labor cost on warranty items. They get paid better when you are paying the "customer-pay" rate than when Acura is paying them for warranty work.
So... try other dealers first. If you can't get satisfaction that way, call Acura. If you don't listen to me and you call Acura FIRST, do NOT give them your VIN number on the phone!
Your Service Manger (and his /her peeps) get a bonus for Customer Satisfaction Ratings. If you make it politely clear to them that you are talking to American Honda/Acura, they may switch positions.
When I called American Honda about my Honda dealer lying to me, the service manager called me THAT AFTERNOON to get things straightened out.
2) Call Acura
The reason that dealer mechanics and service writers have a built-in incentive to disqualify warranty items is this:
They get paid on commission, and Acura only pays 75% of labor cost on warranty items. They get paid better when you are paying the "customer-pay" rate than when Acura is paying them for warranty work.
So... try other dealers first. If you can't get satisfaction that way, call Acura. If you don't listen to me and you call Acura FIRST, do NOT give them your VIN number on the phone!
Your Service Manger (and his /her peeps) get a bonus for Customer Satisfaction Ratings. If you make it politely clear to them that you are talking to American Honda/Acura, they may switch positions.
When I called American Honda about my Honda dealer lying to me, the service manager called me THAT AFTERNOON to get things straightened out.
#4
Thread Starter
My bolonga has a 1st name
Joined: Oct 2001
Posts: 2,209
Likes: 1
From: Fort Lauderdale, FL
So is the over-rev that big of a oh shit you car is f'ed? I can't imagine that no one has ever owned a manual car has never over-reved thier engine at one point or another.... If I went in to them with a problem of the motor burning oil or osmething I could say soemthing about that... but the car runs fine, there aren't any problems with it... only problem... the clicking on the clutch. Can anyone say to me that everyone with the problem in the above mentioned post has over-reved thier engine?
#5
Thread Starter
My bolonga has a 1st name
Joined: Oct 2001
Posts: 2,209
Likes: 1
From: Fort Lauderdale, FL
Originally Posted by elduderino
1) Shop dealers
2) Call Acura
The reason that dealer mechanics and service writers have a built-in incentive to disqualify warranty items is this:
They get paid on commission, and Acura only pays 75% of labor cost on warranty items. They get paid better when you are paying the "customer-pay" rate than when Acura is paying them for warranty work.
So... try other dealers first. If you can't get satisfaction that way, call Acura. If you don't listen to me and you call Acura FIRST, do NOT give them your VIN number on the phone!
Your Service Manger (and his /her peeps) get a bonus for Customer Satisfaction Ratings. If you make it politely clear to them that you are talking to American Honda/Acura, they may switch positions.
When I called American Honda about my Honda dealer lying to me, the service manager called me THAT AFTERNOON to get things straightened out.
2) Call Acura
The reason that dealer mechanics and service writers have a built-in incentive to disqualify warranty items is this:
They get paid on commission, and Acura only pays 75% of labor cost on warranty items. They get paid better when you are paying the "customer-pay" rate than when Acura is paying them for warranty work.
So... try other dealers first. If you can't get satisfaction that way, call Acura. If you don't listen to me and you call Acura FIRST, do NOT give them your VIN number on the phone!
Your Service Manger (and his /her peeps) get a bonus for Customer Satisfaction Ratings. If you make it politely clear to them that you are talking to American Honda/Acura, they may switch positions.
When I called American Honda about my Honda dealer lying to me, the service manager called me THAT AFTERNOON to get things straightened out.
How do you go about shopping dealerships? Do I call and tell them the problem? Do I just take the car in and wait to see if they find anything? How would you suggest that?
#6
Originally Posted by elduderino
So... try other dealers first. If you can't get satisfaction that way, call Acura. If you don't listen to me and you call Acura FIRST, do NOT give them your VIN number on the phone!
#7
Hm, this is a first.
And sauceman, if I recall correctly, didn't you mis-shift pretty violently as well? If so, do you hear the infamous clicking noise?
I don't know 97Acuracl, you should definitely get Honda involved or talk to someone that knows a lot about cars. I hate to expose his popularity, but Kurt_Bradley is a consultant @ some dealership in Texas, ask him for help.
And sauceman, if I recall correctly, didn't you mis-shift pretty violently as well? If so, do you hear the infamous clicking noise?
I don't know 97Acuracl, you should definitely get Honda involved or talk to someone that knows a lot about cars. I hate to expose his popularity, but Kurt_Bradley is a consultant @ some dealership in Texas, ask him for help.
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#9
Thread Starter
My bolonga has a 1st name
Joined: Oct 2001
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From: Fort Lauderdale, FL
Originally Posted by sauceman
My guess is if you can prove that the clicking was happening before the mis-shift happenned, then maybe you could have a case going for you. But an over-rev is an over-rev, and I pretty much doubt you'll be able to do anything about it.
I mean I just can't belive, that that one little mishap that as far as I can tell, didn't cause any damage has just fucked over my whole powertrain warranty.
Like I said I could understand if for some reason the car started smoking since then... then shit what I did screwed it up majorly, but I dont see that this caused it at all. I dont even know why I'm allowing this to cross my mind as the problem, I KNOW FOR SURE the clicking was there way before that misshift!
God i'm fucked... keep piling on the advice please...
#10
Thread Starter
My bolonga has a 1st name
Joined: Oct 2001
Posts: 2,209
Likes: 1
From: Fort Lauderdale, FL
Originally Posted by sauceman
Nope, car runs as smooth as new.
SO DOES MINE! (except for the clutch clicking)
I wonder, if you were to get your 'ecu' checked out if it would also show that over-rev... you may no-longer have a powertrain warranty either my friend.
#16
Thread Starter
My bolonga has a 1st name
Joined: Oct 2001
Posts: 2,209
Likes: 1
From: Fort Lauderdale, FL
Originally Posted by grizza41
is your problem bigger than the clicking sound? or is it just the clicking sound?
the only issue is the clicking problem. I know the clutch isn't burnt out, the car runs smoothly, there isn't any issues with it as far as I can tell. Just that clicking sound when I let off the clutch. A lotta people on the board have stated that its a problem that can be fixed with lubrication... etc... but supposedly the fact that the car was over-reved, means that lubrication is no fucking longer covered under warranty?!!?
Does anyone have any good experiences with dealers in florda? First time I've ever taken it to Rick Case. Anyone have any other good experiences in FL?
My boss actually is really good friends with a guy in service at Del Ray Acura, I'm hoping he maybe able to do something for me, but I dont know if I should come clean and explain to the guy about the over-reving? Or should I just leave that alone and see if he bothers to check the ECU?
Speaking of ECU, is there a way to erase records on that ECU? I've got a lotta friends in the service dept of a Honda dealership in Orlando, I haven't gotten a chance to get in touch with them to see if its even possible, but hell give them a couple bucks under the table to erase that record is sure as hell cheaper than having to pay for any issues that may come up now that I have no warranty. Is erasing shit on it even possible?
#17
Originally Posted by sauceman
Nope, car runs as smooth as new.
#18
Originally Posted by 97AcuraCL
PLEASE DO NOT MOVE THIS POST TO A DIFFERENT FORUM... I NEED THE EXPOSURE, I NEED HELP!
Big problem, I have no idea what I'm going to do. I need help and opinions ASAP!
My car has a big problem with the common clicking sound that can be heard on the clutch. I took the car to the dealership for this problem, knowing full well that this would be a common thing that they should be familiar with.
That post explaining that problem can be found here...
http://www.acura-tsx.com/forums/showthread.php?t=7248
The guy told me that the number one problem is that the tech put the car on the computer and found that the engine was overreved and that as a result they would not cover it, that it was 'raced' ~ (whatever). I do remember the instance that this happened, it was an accident. (my mishift) - The car was fine, nothing happened, I know that it couldn't be good for it, but it runs fine I never noticed a difference in it. This 'clicking' sound from the clutch was happening way before that incident, and it continued just as much no more no less since then. At first my svc manager told me that the tech didn't hear any kind of clicking on the transmission and therefore didn't even check into it. When I explained to him about the forum and the large post about the clicking sound and the problem. He made it very clear to me that because of the ECU saying the engine was over-reved, no matter what they couldn't do anything and it wouldn't be covered underwarranty. Needless to say I was irate. He went and talked to the tech at that point who said he now noticed the clicking sound on the clutch as he was reversing my car out of the shop. He went on to say that it doesn't matter beacuse if it is the clutch, the part isnt covered under warranty. What he was saying to me is that beacuse the engine was over-reved once well over 2 months ago (with no effect on how the car was ran) that basically any warranty on my powertrain is now null/void. Don't let anyone fool you and tell you that mods on your car doesn't mean anything at the dealership unless they can prove it. I garuntee you they saw the rims, they saw the TV, they knew I was 19, saw that one over-rev and its all downhill from there. The car is just a little over a year old, runs excellent with the exception of that clicking sound, its only got 30k miles on it. I NEED MY WARRANTY, and I NEED this clicking fixed!
I NEED opinions, suggestions, ANYTHING, I'm despirate for help! PLEASE!
Big problem, I have no idea what I'm going to do. I need help and opinions ASAP!
My car has a big problem with the common clicking sound that can be heard on the clutch. I took the car to the dealership for this problem, knowing full well that this would be a common thing that they should be familiar with.
That post explaining that problem can be found here...
http://www.acura-tsx.com/forums/showthread.php?t=7248
The guy told me that the number one problem is that the tech put the car on the computer and found that the engine was overreved and that as a result they would not cover it, that it was 'raced' ~ (whatever). I do remember the instance that this happened, it was an accident. (my mishift) - The car was fine, nothing happened, I know that it couldn't be good for it, but it runs fine I never noticed a difference in it. This 'clicking' sound from the clutch was happening way before that incident, and it continued just as much no more no less since then. At first my svc manager told me that the tech didn't hear any kind of clicking on the transmission and therefore didn't even check into it. When I explained to him about the forum and the large post about the clicking sound and the problem. He made it very clear to me that because of the ECU saying the engine was over-reved, no matter what they couldn't do anything and it wouldn't be covered underwarranty. Needless to say I was irate. He went and talked to the tech at that point who said he now noticed the clicking sound on the clutch as he was reversing my car out of the shop. He went on to say that it doesn't matter beacuse if it is the clutch, the part isnt covered under warranty. What he was saying to me is that beacuse the engine was over-reved once well over 2 months ago (with no effect on how the car was ran) that basically any warranty on my powertrain is now null/void. Don't let anyone fool you and tell you that mods on your car doesn't mean anything at the dealership unless they can prove it. I garuntee you they saw the rims, they saw the TV, they knew I was 19, saw that one over-rev and its all downhill from there. The car is just a little over a year old, runs excellent with the exception of that clicking sound, its only got 30k miles on it. I NEED MY WARRANTY, and I NEED this clicking fixed!
I NEED opinions, suggestions, ANYTHING, I'm despirate for help! PLEASE!
#20
Originally Posted by 97AcuraCL
So is the over-rev that big of a oh shit you car is f'ed? I can't imagine that no one has ever owned a manual car has never over-reved thier engine at one point or another.... If I went in to them with a problem of the motor burning oil or osmething I could say soemthing about that... but the car runs fine, there aren't any problems with it... only problem... the clicking on the clutch. Can anyone say to me that everyone with the problem in the above mentioned post has over-reved thier engine?
#21
Originally Posted by elduderino
Actually, now that the trouble codes have been checked, the scan tool may have already cleared them. If you go to another dealer the overrev trouble code might already be gone!
#23
The diagnostic trouble codes are written to non volatile ram and must be overwritten to be cleared. You can clear those codes with a pc based ODBII diagnostic tool OR Look in the phone book for a mechanic who specializes in hondas, they should have the diagnostic tools which could help you with clearing the status codes.
By the way, what type of proof of this did they show you ?
By the way, what type of proof of this did they show you ?
#24
Originally Posted by elduderino
Actually, now that the trouble codes have been checked, the scan tool may have already cleared them. If you go to another dealer the overrev trouble code might already be gone!
#25
Thread Starter
My bolonga has a 1st name
Joined: Oct 2001
Posts: 2,209
Likes: 1
From: Fort Lauderdale, FL
Originally Posted by toddstuh
The diagnostic trouble codes are written to non volatile ram and must be overwritten to be cleared. You can clear those codes with a pc based ODBII diagnostic tool OR Look in the phone book for a mechanic who specializes in hondas, they should have the diagnostic tools which could help you with clearing the status codes.
By the way, what type of proof of this did they show you ?
By the way, what type of proof of this did they show you ?
#26
Thread Starter
My bolonga has a 1st name
Joined: Oct 2001
Posts: 2,209
Likes: 1
From: Fort Lauderdale, FL
Originally Posted by toddstuh
The diagnostic trouble codes are written to non volatile ram and must be overwritten to be cleared. You can clear those codes with a pc based ODBII diagnostic tool OR Look in the phone book for a mechanic who specializes in hondas, they should have the diagnostic tools which could help you with clearing the status codes.
By the way, what type of proof of this did they show you ?
By the way, what type of proof of this did they show you ?
How would I be able to find out if they put something in the VIN's database or whatever it is that tony4311 is refering to?
#30
Originally Posted by 97AcuraCL
So heres another question then, is there anyway to prove whether or not that mis-shift actually hurt something? The car doesn't run any differently, there aren't any problems with the car. It doesn't burn oil, it doesn't smoke, it runs just as quick as ever.
So I think it would be really hard to prove that unless you completely open up the engine, and even then, there could be basis for a good argument. Honestly, I think you're screwed.
Originally Posted by 97AcuraCL
I wonder, if you were to get your 'ecu' checked out if it would also show that over-rev... you may no-longer have a powertrain warranty either my friend.
http://www.acura-tsx.com/forums/showthread.php?t=10941
Originally Posted by ks112
hmm weird if he is right then sauceman your warranty should've also been voided also right?? but i remember you saying in another thread that you recently took the car in to get all the little problems fixed before the warranty ran out??
So, even if my warranty was voided, it wouldn't matter since it has expired anyway.
97AcuraCL, at 96mph, you slammed it back in 3rd. I slammed it back in 2nd from 3rd, at a slower speed, but I saw the needle jump up to around 8500 as well. I'd be curious to know the exact numbering on this as well.
#31
Originally Posted by coma4by
I am new to the TSX, I have had mine for about 3 months so forgive me for my supidity. But does the TSX have a rev limiter? I assumed all new cars for the most part have them. Thanks for any info.
#37
I believe I already read somewhere that resetting your ECU would not erase problem codes from it. It would just turn off a check engine light, as if the code had been jumped, but it remains there.
#38
Thread Starter
My bolonga has a 1st name
Joined: Oct 2001
Posts: 2,209
Likes: 1
From: Fort Lauderdale, FL
So even if I got someone skilled enough (my friends at the honda dealer) to hook the car up to the the computer, there is no way to over-write/reset/erase whats on the ECU about that particular misshift?