Originally Posted by UnsanePyro

First Acura : Seekonk, Mass

I didn't buy my car there, but brought it in to have the transmission fluid changed, they offered me about the same time (~1 hour) to either drain and fill, or completely flush it, and refill it. I completely flushed for the extra cash, which I was planning on, and thye went into a little detail about it. It also took less then the projected hour. When I brought it in (its actually a first gen) the service guy went out to my car with me, and wrote down the VIN number, informed me of all outstanding recalls and the like, which was none. He told me that I could get free spark plugs/wires and oil/filter change, which I also went and took advantage of. I was told 1-1.5 hours, and it took about 1.5 hours, so I was happy. I was also called when parts came in, and they have a sitting area with TV and magazines, plus some coffee if you'd like to pay for it. Also got my radio code no hassle, just gave him the serial number, and he got me the code. No problem with the car being insured/registered under someone elses name either, it's under my father's name because I'm only 17.

Their part's department is also pretty well, from the experiance I have had, they have had a couple small items that I have needed, for reasonable prices.

Inskip Acura : Warwick,RI

I did not buy my car here either, I bought it from a used dealership my parents have used ebfore, which is down the street from here. Before I picked up the car, the place I bought it from brought it to get inspected, but it failed because it blew an O2 sensor and the check engine light came on. The used dealership called Inskip, and askd how much it would be to get it fixed, they said it would be free, under warantee, and they made an appointmen to get it done on a Friday morning in about two weeks. I dropped the car off Thursday evening, and on Friday around 3P.M. got a phone call, they would not have the car done. The lady I spoke with could not give me any real reasons, and actually gave me different excuses each time I called. Saturday, I drove my parents car up there to have a chat, but their service department wasn't open. I spoke with a manager, and he appologized, and said that it would be done first thing Monday morning. Monday morning I get a phone call around 8:30 that wakes me up, and I am told my car is in the garage and should be done soon, before lunch. I get a friend to drive me up at about noon, and we go to the Inskip dealership, where the lady tells us they had jsut started working on the car, and to give them a little bit of time and it should be done. I go off to a huge Strawberry's with my friend to wait, and about an hour later get a call saying they have started working on other things on my car, an exhaust manifold, and ball joints, without consulting me. She tells me it should be done at 3:30, so I tell her I will be there at 3:30 to pick up the car. When I get there, I am told they are just finishing up, and at 4:15 I am finally getting ready to pick up the car, which I asked not to be washed because I had to be to work at 5. She calls around, and they cant find my car for about 15 minutes. So finally by around 4:40, I have my reciept of what was done, and I leave. My appointment, to replace an O2 sensor, under warantee, took 4 days, a lot of running around, and a lot of bullshit. Needless to say, I was quite angry and was not satisfied at all, I will never go back ever again.

Originally Posted by hinesktchp

I took my car to the dealership (inskip automall) today to get some things fixed and they told me i need new brakes and rotors, that my rotors are so rusted they cant even resurface them AND if i put new pads only on, they would just shred. This costs over 1000 to repair. The annoying thing is that when i bought the car 4 months ago, i had the same dealer give it a very thourough inspection which it passed with no problem, they even said the brakes were fine. So im gonna try and get at least 20% off this repair because thats just unfair. who agrees? thoughts?

Originally Posted by dubcnea

my car went through a 7x point inspection or something when i got it. the insurance company from a wreck i was in was going to pay to have whatever needed fixed...fixed. total was about 1100 or so (for belt and water pump). ok....so i get car back, etc. have now spent over $3000 on the car out of pocket. so yeah...that acura dealer in des moines, ia....get a HUGE HUGE thumbs down and label of 'rude idiots' from me. i'm horribly unimpressed, and probably won't buy another acura because of it.

so i feel your pain. get many %'s off. that's rude of them, and terrible customer service. not all that stuff goes wrong in 4 months.