Anyone have any experience with this?

What are some good ones out there cost/free?

I've heard of Spice works, its free and looks pretty straight forward.

 

Remedy

 

We use AutoTask and before that used karisoft IT pro (i think that's what it's called). Haven't found one that I really like but...

 

At my previous employer, we used Spiceworks. It's free and fairly feature-rich. It also integrates into the Spiceworks Community, which I post to all the time with questions and whatnot. It's pretty neat.

At my current employer we use GLPI. It's not bad. Also free.

 

Remedy

 

If you are in a small or mid-sized organization, Track-It! also isn't horrid. Otherwise, Remedy is the way to go.

 

Connectwise

 

We use Trellis.

 

My IT Director has used SpiceWorks at the last 2 companies we've worked for. 180 employees here & 500 at the last place.

 

Looks like BMC's Remedy is pretty cool, now I have to decide on that or Spice work!

 

Our internal company uses BMC Remedy and for our clients as well. I've also used Microsoft SCCM in a previous job

 

We use Remedy. I don't think it's anything special. Have you looked at SalesForce Service Cloud? http://www.salesforce.com/service-cloud/overview/

 

We use Kayako

 

So from the looks of it, there isn't really a standout is there? All of these programs pretty much does the same thing and its more of a preference than anything?

 

Can it be a service you pay for or does it have to be a package you install and run yourself? If the latter; Windows, Linux, OSX?

 

It can be a service or onsite.

 

Hi Thoiboy,

What are your thoughts on Microsoft SCCM?

 

This may be a touchy subject, but these days executives aren't looking for help desk software, but for entire outsourced services. Sometimes it works well, sometimes it doesn't. It all depends if they have adopted the attitude of "outsource and forget it" that often results in total disasters, especially in small and medium size shops. In other words, bad vendor management by airhead CIOs may get far more expensive than setting up your own help desk. Now, how do you explain that to sociopath executives? Don't waste your time trying - lol.

PS. Remedy (BMC) is the leader in the space of ticket software, doubt anyone can challenge them.

 

We were just outsourced at my job but luckily the company that is coming in gave me a great offer so I came on board.

We use Easy Vista for our ticketing system

 

Do you feel that? That's your new employer sucking your brain.

 

We currently use ZenDesk at my job and I really like it. They have a great app as well.

 

I kind of like MS SCCM... Should I stay away? Its good cause it has so much more than just a ticketing system, anti virus, asset inventory and it integrates well with our network, i.e. Exchange and AD.

 

Its terrible. I also know it is just a matter of time for me and the rest of us that stayed on board.

 

I noticed on your W10 screenshot you had Connectwise installed.

We're supposed to be switching to that soon. Do you have any tips? Thoughts? Pros? Cons?

 

Its pretty easy and works well. I didnt buy it, so no clue on cost.

 

Shit.. never responded to OP my bad!!

Probably doesn't matter anymore.. but BMC Remedy was a piece of crap. Likely because we were on an old version wrought with issues that we never opted to fix..

SCCM is not bad. If your company is a Microsoft-driven back-end then it pairs fairly well. Something you have to consider is the licensing for these products. I'm not sure your budget or scope of use but some of these may be more than you need.