Ok I think I have a trojan or something becuase my computer froze and a security pop up came up. So I tried to open my malaware software but nothing would not come up at all.

I figured safe mode would work so I brought up safe mode but still the malaware would not open but I checked some other files and they would open. I jumped on the laptop and DL malaware to a flash drive and then went back to the desktop andtried to open through the flash but still it sits there and does nothing.

Does anyone know why the malaware wont open but other files will?

Thanks for any help

 

What "malaware software" are you using?

 

You should be using malwarebytes.

 

Thats what I am using, can see the icon malwarebytes. Red square white M

 

Have you tried doing a system restore to a point before it started doing this?

 

Does the malware have a name? That'll help determine what process you'll need to kill in order to run Malwarebytes in Safe Mode.

 

No I have not, Im not the best at getting around a computer. Will I loose any pics or files on the comp if this ran?

Cant see anything becuase the file wont open, its so weird. I just ran it last week( I run it weekly just in case).

 

try renaming the exe file that launches malwarebytes it's name should mbam.exe it is found in the C:\Program Files\Malwarebytes' Anti-Malware\ that should get it to work. just rename it to anything you want to.

 

I think that depends on how far back the system restore is going.

 

System Restore won't delete any files or pics. It'll return your computer back to the state prior to the infection. However, it will remove any programs that you may have installed after that date.

The reason I ask if you see the name of the malware is because it'll pop up with a window saying that your computer is infected and to click OK to continue with the scan. The names I've come across have been Windows Police Pro, Windows PC Defender, Windows Antivirus Pro, etc. I've used this program called OTM by OldTimer (http://www.infospyware.com/herramientas/otm/) to end the process and then let MBAM do its job.

 

No you shouldn't lose any pics or files on a system restore. Unless you restore to a point before you downloaded the pics or saved the files. But you would want to try and restore your computer to the most recent date you know your computer was working properly. To find system restore you go the

Start--
All Programs
Accessories
System Tools
System Restore.

Like I said earlier choose a most recent date you know your computer was working properly. You may also want to back up some of your files before hand.

 

&

 

Sorry I just re-read what I wrote and it didn't make any sense to me.
I have a new baby and that lack of sleep is getting to my brain. I think all I was trying to say is no he shouldn't lose any files unless he does a restores and program he installed after that point will be lost.

 

Press "Reset."

 

Reformat. Start making a habit of saving your files to separate partitions that your OS isn't installed to, then if something major happens to your OS... All you have to do is pop in the OS CD and re-install windows and since all your files are on separate partitions... They're all still magically there.

 

Ok I will try a system restore when I get home this afternoon and see what happens.

thanks.

 

Glad I could help...

 

Ok guys I went to try a system restore but when I hit NEXT to begin the restore it justs sits there and does nothing, kinda like I didn't even hit next.

I am backing up my music and pics just in case the computer is down.

Does anyone have anymore suggestions, please???

 

Try ComboFix. I've used it to rescue my work laptop and my dad's pc. Worked like a charm both times. Download >>>HERE<<<, run it and wait for it to do its thing - could take an hour or so. After it's done, reboot again (it may reboot while it's working) and you should be ok.

 

Ok guys I went to try a system restore but when I hit NEXT to begin the restore it justs sits there and does nothing, kinda like I didn't even hit next.

I am backing up my music and pics just in case the computer is down.

Does anyone have anymore suggestions, please???

 

Try the Avira rescue CD.
http://www.free-av.com/en/tools/12/a...ue_system.html

Download it, and burn it to a CD. Boot from the CD, and hopefully it will detect what you've got.

 

What kind of security pop-up came up? Is it that CyberSecurity trojan? I had that on one of my computers and was a PITA to get rid of.

 

I went this 1st. Have you ever used this? It was running the scan for about 20min then the screen went black, I hear the hard drive running so I am hoping is still scanning. Its been this way about 20 min as well.

If this does not work hopefully the combo fix will that was suggested


Thanks for the suggestions and help, much appreciated.

 

Ok the Avira found and deleted nothing, so Im back to square one

Going to try combofix now