NavTool Pre-order 2014+ Acura
#481
Suzuka Master
I sure as hell hope I am not one of the 5 left but must be since I've received no response to my request for a refund. If they send it to me, I may have to do a youtube video of me burning it
#482
Senior Moderator
Don't do that, we need at least an install DIY/video if I don't manage to do one. LOL!
#483
#485
#486
Have you consulted with production on the delivery date for the MDX unit? I'm awaiting a reply but glad to hear the units are 100% bug free.
Please drop me a line here or via email (i'll send this message via email as well).
Thanks.
#488
@Navtool, i've lost track of how many email's 'ive sent you guys (+ vitaly) asking for an update and no response.
Plz issue a refund. I'll wait till 5/18 and then proceed with a dispute with the card company.
Plz issue a refund. I'll wait till 5/18 and then proceed with a dispute with the card company.
#489
This is the sad part of this entire dumpster fire of a pre-order / group buy. It's now been over a week since any updates from NavTool about you guys getting your products and the entire months of March and April they were saying that all they needed were the endcaps and the products would ship. They can't even build 1 module a day and get these things shipped to PAYING customers?
MONUMENTALLY PATHETIC business practice! I still truly wish for you to get your products and they work exactly as advertised for many years, but the rodeo you went through was more than I was willing to handle.
MONUMENTALLY PATHETIC business practice! I still truly wish for you to get your products and they work exactly as advertised for many years, but the rodeo you went through was more than I was willing to handle.
#490
Im just here to lul.
I hope these guys get banned after the the last 5 guys figure out they lost their money.
I hope these guys get banned after the the last 5 guys figure out they lost their money.
#491
I would like to have the administrators do some evaluations of what happened to better address situations like this in the future.
#492
Senior Moderator
Like what kind of evaluation? It's pretty clear what happened here. Vendor overpromised, then hasn't yet delivered. That wouldn't ordinarily be an issue, but he took peoples' money and instead of refunding readily, is forcing members to fight using their credit card companies. Indicates a company with cashflow problems.
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Stew4HD (05-13-2016)
#493
Like what kind of evaluation? It's pretty clear what happened here. Vendor overpromised, then hasn't yet delivered. That wouldn't ordinarily be an issue, but he took peoples' money and instead of refunding readily, is forcing members to fight using their credit card companies. Indicates a company with cashflow problems.
I guess I was just trying to be more politically correct and less confrontational and I went overboard.
Perhaps there's a way to set up a procedure that a company would have a contract that if there was a group buy or pre-order that they could still charge early but have a drop dead delivery date or the money would automatically be refunded. Not sure if this is even possible, but that would be a nice motivator for the seller and some assurance of a product or refund for the buyer.
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neuronbob (05-14-2016)
#494
Summer is Coming
Like what kind of evaluation? It's pretty clear what happened here. Vendor overpromised, then hasn't yet delivered. That wouldn't ordinarily be an issue, but he took peoples' money and instead of refunding readily, is forcing members to fight using their credit card companies. Indicates a company with cashflow problems.
I really doubt there is anything Acurazine can do at this point. If Acurazine could help people get their money back they would have already. Acurazine is not really a party to the transaction between NavTool and buyers. The only power Acurazine has is to ban them from doing business on Acurazine and at this point they only have a few buyers left so even that is not much incentive to NavTool. And of course they will just lie about what has happened here anyway. They have no credibility on here.
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Stew4HD (05-13-2016)
#495
Suzuka Master
Like what kind of evaluation? It's pretty clear what happened here. Vendor overpromised, then hasn't yet delivered. That wouldn't ordinarily be an issue, but he took peoples' money and instead of refunding readily, is forcing members to fight using their credit card companies. Indicates a company with cashflow problems.
![Why Me](https://acurazine.com/forums/images/smilies/whyme.gif)
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neuronbob (05-14-2016)
#496
Senior Moderator
It's the end of the 15th and not only do we have no response from NavTool, he hasn't even logged on since 5/11.
Group buy is over. Request your refunds, or go through your credit card companies' dispute process.
I am locking the thread and will reopen only if there is a significant change.
Group buy is over. Request your refunds, or go through your credit card companies' dispute process.
I am locking the thread and will reopen only if there is a significant change.
The following 3 users liked this post by neuronbob:
#497
IB Staff
iTrader: (-1)
Hi Everyone,
To follow up on neuronbob's comment, we have decided to remove Navtool from AcuraZine. They did not meet our expectations for customer service and communications with site members. If you previously placed an order with Navtool and would like to continue your order inquiries, we encourage you to reach out to them directly through their website or the via contact details they provided at the time of your order.
Thank you!
To follow up on neuronbob's comment, we have decided to remove Navtool from AcuraZine. They did not meet our expectations for customer service and communications with site members. If you previously placed an order with Navtool and would like to continue your order inquiries, we encourage you to reach out to them directly through their website or the via contact details they provided at the time of your order.
Thank you!
The following 7 users liked this post by IB Jason:
BPalladium (05-27-2017),
Hoosier_TLX (05-19-2016),
markm929 (05-17-2016),
neuronbob (05-17-2016),
Reinnie (05-17-2016),
and 2 others liked this post.
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