Hi All,

Just had a horrific experience trying to buy a new TL from a local South Florida Dealership.
Was wondering if anyone knew of the most effective way to share my problem with a regional sales manager, or someone like that...
Not sure where to turn.
Thanks

 

Acura Client Services
By Phone: (800) 382-2238
Monday through Friday, 6:00am to 5:00pm Pacific Standard time at the toll-free phone number above

By Fax: (310) 783-3535

By Mail:
Acura Client Relations
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746

Roadside Assistance
(800) 594-8500
24 hours/day, 7 days/week

 

Care to share the issue with us?

 

Basically just poor management from the dealership in Pompano.
Had an appointment set for a teat drive( was ready to buy)..Got to the dealership..was told the salesman had gone home sick ( I had called to confirm earlier in the day).
I had left work early to make the appointment.
No call from the dealership saying he was unable to keep the appointment.
When I got there they told me all salesmen were busy and it would be an hour or so.
Bigest problem I have is the so called sales managers were sitting around and when I asked one if they could help me, they said a salesman would when they were free.
As a long time Acura owner( 7 to be exact) I have experienced much better customer relations than this.
Bottom line, its poor management at this dealership

 

Time to look for another Acura dealership.

 

Phil Smith Acura you are talking about?
I go there for the majority of the time, however I prefer Rick Case Acura, just a few miles further from my house.

I would ask the GM to give you a call and see if they can do anything for you...

 

I bought 3 Acuras from Rick Case and I do all my service there. Highly recommended.

 

If you plan on having any further communication with that dealer, make it clear that their laziness cost them $35,000, or however much a new TL costs.

 

Rick Case is a great dealership...I am actually headed to Phil Smith for the second time today...And 2 of out of our 3 Acuras are Rick Case cars as well.

 

go to the dealerrater website and write a review about the dealer.