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at the end oF the day we fulfilled over 600 order on corvette forums
That's very impressive. However, on corvetteforum.com, none of us have got it to work as advertised. Tomorrow I will hook up my laptop to the unit and set it to only come on in the MANUAL mode. If it works, I'll post up in here as that is really the only thing I want it to do is turn on when I want it to protect my front splitter from hitting something while parking.
During trouble shooting the first thing I was told was I had a bad camera. I replaced it with a kick butt Alpine model, nope. Then it was a bad ground, nope. Then it was a bad video cable, nope.
Have a good night. I'll be back tomorrow with the results.
That's very impressive. However, on corvetteforum.com, none of us have got it to work as advertised. Tomorrow I will hook up my laptop to the unit and set it to only come on in the MANUAL mode. If it works, I'll post up in here as that is really the only thing I want it to do is turn on when I want it to protect my front splitter from hitting something while parking.
During trouble shooting the first thing I was told was I had a bad camera. I replaced it with a kick butt Alpine model, nope. Then it was a bad ground, nope. Then it was a bad video cable, nope.
Have a good night. I'll be back tomorrow with the results.
Elmer
i can tell you that 95% of customers have no issue
Even after being advised not to post you ignored that. They only left your PM open so you can communicate with the supposed 300 C7 owners who paid 300 bucks up front for vaporware.
Simple question that you refuse to answer. You say NavTool has 20 million in Real Estate. Where is your corporate HQ?
Explain the address listed on your web site below?
NavTool, Inc
260 Christopher Lane,
Suite 101,
Staten Island NY 10314
I'm not going to bug you guys anymore. I hope you do your own reasearch on NAVTool before giving them ANY money.
In case anyone is interested, the company's address listed on their website in Staten Island, NY is not accurate. They used to be located there, but i believe they are now located in Woodbridge, New Jersey. The address listed above is the address to the CPA firm I work for. Yes, Emil Rufolo is my boss. Since we moved into this office location, we have received various packages intended for NavTool, which we had to deny delivery because they were no longer located here. Small world...
Sub'd... hoping they fulfill these pre-orders for you guys.
In case anyone is interested, the company's address listed on their website in Staten Island, NY is not accurate. They used to be located there, but i believe they are now located in Woodbridge, New Jersey. The address listed above is the address to the CPA firm I work for. Yes, Emil Rufolo is my boss. Since we moved into this office location, we have received various packages intended for NavTool, which we had to deny delivery because they were no longer located here. Small world...
Sub'd... hoping they fulfill these pre-orders for you guys.
It's funny they called me a liar and said Emil was there in 2002 and they were their now.
There was a CF member who drove to the Woodbridge address and found a vacant lot. He even posted pictures of the lot.
More lies. Do you guys really want a non functional product from a company that routinely lies to their customers?
I intended to leave this thread but after the above and the below, I just had to let you guys know...
Now look below. It appears from Elmer's test that the NavTool draws power even when the car is OFF. The next excuse will be you need to connect to a switched power source.
Go ahead Vitaly, post up again in 1 minute like always after I post. I think all users waiting for a product that actually works would prefer you keep building their products rather than lame responses to my posts.
That being said, I wonder if it actually is true or not. Could just be another dead end, but it's a residential address. Could just inquire with the NYS DoS if you need to send them legal notices.
Glad to see Elmer here! I've been following his posts on CF for a while, but it's sad to see where things have evolved (as suspected, when there are problems, fingers are pointed at anything but NavTool). Understandably, there has been some user error, but there hasn't been any visible progress on solutions either.
That being said, I wonder if it actually is true or not. Could just be another dead end, but it's a residential address. Could just inquire with the NYS DoS if you need to send them legal notices.
Glad to see Elmer here! I've been following his posts on CF for a while, but it's sad to see where things have evolved (as suspected, when there are problems, fingers are pointed at anything but NavTool). Understandably, there has been some user error, but there hasn't been any visible progress on solutions either.
Here is a picture of that address from Google Maps....back to my theory that this company is 1 person....
those of you have a TLX but probably for any new models
i've been doing some research on how backup camera video interface modules like the Navtool and Axxess works and I found an interesting exception for my TLX.
what you see here is the wiring diagram for the backup camera connector G for my TLX. You'll notice that G16 (Camera VCC) is 8v and not 12 as it has been the norm for many years and assumed to be true across any DIY instructions you'll run into. The way a module works is by providing an external power to this port tricking the car it's in reverse mode while providing an alternate analog video feed.
in short, unless Navtool has a "programmable" voltage regulator built into the module you run the risk of damaging your backup camera from overload. essentially Navtool is no longer a viable solution for me lest this is clarified or proven to be working with another TLX.
There's a chance that the rear camera (if shared across platforms) to be capable of handling a wide range of voltages especially since car batteries can run as high as 15v but since the power is filtered through the Clarion head unit I wouldn't want to bet on this. any of you in the TLX group buy beware. I'm not sure of any other models that have this difference but might be worth checking your own wiring diagrams to confirm before installing Navtool's module.
Before "Ignoring" NavTool, I had copied quite a few of their posts. I posted this over at CF but the link came from this site...
"You guys do realize you're doing R&D for a product you paid for that has no problem because unlike their competitors, NavTool never ships products that are not fully functional...Ever.. See for yourself.
Before "Ignoring" NavTool, I had copied quite a few of their posts. I posted this over at CF but the link came from this site...
"You guys do realize you're doing R&D for a product you paid for that has no problem because unlike their competitors, NavTool never ships products that are not fully functional...Ever.. See for yourself.
unfortunately member is posting quite misleading information
we have shipped over 600 interface and 99% of it works as described, you can head over to the corvette forums and read it.
few members have issues with front camera.
corvette are different form nay other vehicles, they are made out of plastic and fiberglass, thus making it complicated connecting camera under the hood of the car and properly grounding it.
99% of 600+ interfaces we have shipped work as advertised
Beast C7 doesn't own one, and his comments are speculation and he has no idea what he is talking about.
Not doubting you have a working Corvette product. Hanny's threads on CF show it working quite well.
The big question is when are you going to start caring about Acurazine members? I'd like to see some success stories from the Acura side too. Second-class citizens apparently, but still deserving of a product now nearly 4 months late.
So Navtool, I requested a refund via email and your CEO states ok and "forwards to accounting". Weeks go by with no refund, so I submit to my credit card for dispute, now you're fighting my dispute after agreeing to a refund...your company is a joke. I've never dealt with such a dishonest company in all my life.
Is there any update for Acura owners? I don't want to hear about Corvette owners.
I have been more than patient myself, but seeing the discomfort of our members, I now must insist on an ACCURATE product update. If not, it will be time for me to withdraw from the group buy and request a refund, and I will recommend that action to our site members as well.
Charging cards for a non-existent product is considered mail fraud, BTW, falling under their "advance payment" category. It is something frowned upon by the Feds. That no one here has yet engaged the Postal Service's Postal Investigation Service indicates unusual patience of our folks here at AZ. You may want to act quickly, either cancelling the group buy and refunding everyone's money, or giving us an accurate product update.
Last edited by neuronbob; Apr 24, 2016 at 12:49 PM.
I just want my money back but these people refuse to even respond except to tell us the unit has been shipped for Corvette owners. That is BS IMO. We gave our $ in good faith..
This is a front camera swich which basically works in the same way as the Navtool except it has just one alternate input. Their customer service seems very good so far. Product seems to be made in japan too.
I don't think he reads the CF threads all the time, but there are others who are having issues. NavTool has issued a number of software updates in the last few weeks, but there are still bugs. Elmer has resolved some issues, but others still exist, and mostly with the HDMI side of things. There are also inconsistent operation issues and the need to reboot the unit at times.
But all of us know by now that we must take NavTool's statistics with a bucket of salt. I highly doubt he has received 600 replies saying "yes, I've installed the NavTool and have no issues" considering their track record with consumer communications. Also, some of the CF users have yet to install their units, so that's not 600 installed and tested units for sure.
We can now confirm out of 600 plus units only one customer is having issues, not a bad result
you know why c7_beast is only posting here, because on corvette forums, everything works
p.s.
One unit that we are having problems with could be due installers error.
Well, I know a few more guys on the Corvette forum that are chasing their tails on this product. Here is my last post on the Corvette forum.
Here's all I get every time I start the car. I have NO HDMI cable connected. I have HDMI disabled in the Navtool. I have both drop down boxes set to Manual.
I MUST disconnect the power plug from the navtool and plug it back in. That allows the video to come up and work as advertised. Somehow reaching down to retrieve the navtool sitting loose on the floor to unplug it and then plug it back in seems wrong.
This thing is still giving me trouble.
Does that sound like installers Error? That is my 2nd camera. It is my 2nd different 12v and ground for the new camera. Why does it work as soon as I unplug the power and replug it back to the power cord?
I have updated to the latest installer and the latest software and it does not work properly. I'm trying to be calm and rational and doing all of the tests you ask of me but it just does not work.
I will retract the statement that I made earlier that it does not shut down. It does shut down and does not drain the battery. Sorry about that.
Well, I know a few more guys on the Corvette forum that are chasing their tails on this product. Here is my last post on the Corvette forum.
Does that sound like installers Error? That is my 2nd camera. It is my 2nd different 12v and ground for the new camera. Why does it work as soon as I unplug the power and replug it back to the power cord?
I have updated to the latest installer and the latest software and it does not work properly. I'm trying to be calm and rational and doing all of the tests you ask of me but it just does not work.
I will retract the statement that I made earlier that it does not shut down. It does shut down and does not drain the battery. Sorry about that.
Elmer
You have been a trooper through all this, Elmer.
All but you have an issue, huh?
Looks like his addition skills are about as good as his English skills...
The thing that is the most perplexing with the Corvette module is the fact that the users have to do anything at all after receiving their units. As LONG as it took to get the units sent out, how did they not test every possible scenario to assure the devices would work flawlessly once installed? Why would a device that's only hours old have to be software updated? If anything, the software update function should be used later if NavTool makes any modifications or finds a bug that is difficult to recreate and takes a little time to isolate and correct.
I also remember many times the claim that NavTool NEVER ships a product that doesn't work. While the unit may work, having to spend all the additional time and effort to update it before the first use, to me, is not 100%.
I still Hope that the Acura members who are patiently waiting get their units in the next day or so as promised by NT.
at the end oF the day we fulfilled over 600 order on corvette forums
This quote got me thinking about an experience at work. We were promised a die from a tooling company and they were contracted to have it to us by date X. They hurriedly put the die together and shipped it to us and we received it before the date so they got their money. They didn't wire any of the sensors or valves, so a few of us had to run all the wires, add the sensors, mount the air hoses, and do all the connecting. It took us several days of multiple shifts to get it completed. But, at the end of the day, they made their deadline right?
