2K2SilverTL-S

Shame this had to happen. Some people out there are........(insert your own)

Anyway, I didn't even notice when this happened (the bluish sheen on the windows really hid it well). As I was walking through my garage, I noticed this in the passenger window.......






Figured it couldn't be a rock at that angle causing the damage. The MB dealer confirmed it looked like someone took a chisel to the window in attempt to break in. Unfortunately but fortunately enough, I come to learn the S-class has shatter-proof windows.

Big thumbs up to Prestige MB in NJ and their service. It has simply been top class/notch. They quoted me $1200 for the window, but the service manager said he would pick up the tab under the "worry-free warranty" I bought for 4 years with the car. They also put me in a brand new 2016 GLE 350 4-matic (new M-class) with 25 miles!! Would buy another MB just for the service experience alone thus far. What a difference between this and my dealer experiences from hell with my Corvette!

2012wagon

Glad the dealer took care of you

I noticed dealer service goes a long way. I was away from acura for about 5 years and they don't have a single product I would like to upgrade to

My Lexus service has always been exemplary

My current acura has had almost $5500 worth of work and dealer took care of EVERYTHING, things they didn't have

I want to buy a new acura JUST to continue the dealership relationship


If more dealers understood how to create and maintain relationships they would have a lot more revenue

knight rider

iTrader: (1)

Dang. That sucks. Fortunately, it didn't cost you any money. Sucks that you had to spend your time having to deal with it though. On another note, can you blame the would be thieves? Your car is rare, even among S Classes. At least I can't say that I've seen another one like it.

2K2SilverTL-S

It's nice to know some dealers "get it." The service manager admitted to me in plain english, "we want to keep you our customer for years to come."

Thanks. Guess I didn't look at it that way. No, can't blame them. Just glad it appeared to be a professional and not some amateur that (would have) damaged the rest of the car trying to get it.....

carz0159

It could have been some kids with a glass breaker trying to test it out and figured that you have money, so might as well.

csmeance

Glad to hear they took care of you! I would recommend you carry a small glass hammer in the car in the event you need to break a window to get out of the car.


^amen, my local dealer has done the same but recently has gotten a bit pricey! $1100 for the same timing belt service that is $699 at the Honda Dealer across the street. I can understand price inflation but not nearly double.

Chief F1 Fan

bad beginning with a great ending-thankfully it turned out that way since you were completely blameless and a victim of some asshole's lack of respect for others' property.

chill_dog

That sucks...glad they took car of you, though. Dealer experience is huge; sounds like you have a good one there.

1StGenCL

People suck but awesome they took care of you. Everyone, including me, made fun of my mom for the 4G TL purchase but the dealer goes above and beyond.

NSXNEXT

iTrader: (2)

Sarlacc was in Jersey?
Sorry had to be said.

Sucks what happened but at least MB stepped up.

2K2SilverTL-S

Thanks. Yea, that is not a bad idea. Although I can see the windows being shatter-proof as a good thing in most accident scenarios, it could be dangerous in a rescue situation or when in a fire/submerged in water

That's funny.....

2012wagon

The Countach used to come from the factory with a hammer. In class of rolloever emergency, break glass

dallison

That is great service.

JS + XES

iTrader: (1)

That's some great service.

Jakes_tl

That stinks! Thank God it was only the window and not body panels that would require body work / paint.

juniorbean

iTrader: (5)

After the flooding in SC a lot of people I know have started to do this... especially after one of them knew that young girl (think she was 26) who drowned in Columbia, SC.

Anyway, glad the dealer took care of you OP. Glad the car defended itself as well!

2012wagon

Is that an aftermarket warranty? If so was the cost quite substantial?

KaMLuNg

iTrader: (5)

that's awesome doc... glad you got taken care of...

2K2SilverTL-S

It cost 4K on top of the MSRP. Small cost to pay on a 130K car IMO....

Thanks brother. I have to let you drive this thing one day when we get together. It is the most amazing machine (non-exotic/full-fledged sports car) Ive had the pleasure of driving. I can't say enough about what an amazing piece MB put together with the new S-class. I was so happy to get her back.

Anyway, this was the loaner they gave me. Amazed at what a nice driving SUV this thing is. You don't feel your speed in this truck whatsoever. But of course, it handles nothing like the S-class, despite putting the adjustable driving knob in the center console to "sport".

juniorbean

iTrader: (5)

We have had a GLE as a loaner before as well and I must say I was very impressed. I'd love to get my hands on an AMG version... just to check that out

PortlandRL

These are the places with whom you want to build a rapport. The Hyundai dealer where I take my Elantra takes great care of me to the point that I would consider buying another Hyundai even though the corporate rep is a giant dick.