Acura: Sales, Marketing, and Financial News

Thread Tools
 
Search this Thread
 
Old 08-02-2005, 06:15 PM
  #601  
Moderator Alumnus
Thread Starter
 
gavriil's Avatar
 
Join Date: Oct 2000
Location: Washington DC (NOVA)
Age: 52
Posts: 16,399
Likes: 0
Received 8 Likes on 8 Posts
Once again, TL and MDX carrying most of the weight for Acura with the TSX also helping a lot. The need for the RDX is more than apparent.
Old 08-03-2005, 07:03 AM
  #602  
Race Director
 
biker's Avatar
 
Join Date: Oct 2003
Location: Alexandria, VA
Posts: 14,379
Received 632 Likes on 508 Posts
Originally Posted by Moog-Type-S
Shouldn't this be in Acura news & press?
I tried posting it there first - but couldn't. Next month I'll just wait.
Old 09-16-2005, 07:57 PM
  #603  
Moderator Alumnus
Thread Starter
 
gavriil's Avatar
 
Join Date: Oct 2000
Location: Washington DC (NOVA)
Age: 52
Posts: 16,399
Likes: 0
Received 8 Likes on 8 Posts
Hondas to be serviced by Acura dealers?

I got a a promo leaflet at home today, which I believe was from "Continental Acura Of Naperville" (IL), stating that they will now start servicing all Honda cars.

WTF!

Are other Acura dealers doing that?

So someone else buys a Honda and they can enjoy Acura service and I buy Acura and (supposedly) pay the premium to (among other things) have the same quality of service? Would you call that an unfair move for Acura owners?
Old 09-16-2005, 08:03 PM
  #604  
Safety Car
 
heyitsme's Avatar
 
Join Date: Sep 2002
Location: philly
Posts: 4,426
Likes: 0
Received 0 Likes on 0 Posts
I can see them 'servicing' Hondas- from a mechanical standpoint, sure it brings in the money, but I wouldn't expect an Acura ownership experience.
Old 09-16-2005, 08:03 PM
  #605  
Moderator Alumnus
 
SiGGy's Avatar
 
Join Date: Dec 2001
Location: Lenexa, KS
Age: 47
Posts: 9,263
Likes: 0
Received 2 Likes on 2 Posts
That would be a DUMB marketing move by Honda. If that's an official move. I bet your dealer just wants more business.

But in other thought...

Make Acura a LUXURY brand, get rid of the RSX. Make it a Honda and for gods sake STOP tarnishing the Acura brand name. It's already viewed pretty poorly in the luxury division.
Old 09-16-2005, 08:07 PM
  #606  
Pinky all stinky
 
phile's Avatar
 
Join Date: Jul 2003
Posts: 20,665
Received 191 Likes on 118 Posts
I've actually seen Acuras being serviced at my Honda dealership. I guess they figured since people do it anyways...

But honestly, who would take his Honda into an Acura dealership for service? I can see the Acura person doing it cause he wants it done cheaper or something, but not vice versa.
Old 09-16-2005, 08:11 PM
  #607  
Safety Car
 
heyitsme's Avatar
 
Join Date: Sep 2002
Location: philly
Posts: 4,426
Likes: 0
Received 0 Likes on 0 Posts
Well I think the problem is a lot of Honda dealer service centers are way backed up as far as making an appointment.
Old 09-16-2005, 08:29 PM
  #608  
Moderator Alumnus
Thread Starter
 
gavriil's Avatar
 
Join Date: Oct 2000
Location: Washington DC (NOVA)
Age: 52
Posts: 16,399
Likes: 0
Received 8 Likes on 8 Posts
I think that it's OK for Honda dealers to welcome Acura cars. No issue there. But an Acura dealer is supposed to deliver higher levels of service than a Honda dealer and welcoming Hondas in an Acura dealer is "selling short" to the Acura owners because that supposed higher level of service is included in the Acura vehicle's price and hence been paid by the Acura owner.
Old 09-16-2005, 08:41 PM
  #609  
Safety Car
 
heyitsme's Avatar
 
Join Date: Sep 2002
Location: philly
Posts: 4,426
Likes: 0
Received 0 Likes on 0 Posts
[seinfeld] grease monkeys [/seinfeld] at the honda dealer are probably doing no less service than the [seinfeld]grease monkeys[/seinfeld] at the Acura dealer. Thats why all these new Luxury service ideas stem off of nice ass show rooms, free rentals, super happy experience, let me rub ur balls, cause fixing actual cars is just that, fixing cars, no fluff unless people become acquainted with their local scam artist...
Old 09-17-2005, 01:21 AM
  #610  
ediddy
 
ediddy's Avatar
 
Join Date: Sep 2004
Location: 310,CA
Posts: 642
Likes: 0
Received 0 Likes on 0 Posts
Talking

Originally Posted by SiGGy
That would be a DUMB marketing move by Honda. If that's an official move. I bet your dealer just wants more business.

But in other thought...

Make Acura a LUXURY brand, get rid of the RSX. Make it a Honda and for gods sake STOP tarnishing the Acura brand name. It's already viewed pretty poorly in the luxury division.

The 06 rsx is the last of them.....just like 05 nsx is the last one too........as far as hondas being serviced at acura.......... they can service them but generally they wont because they dont have to (plus they carry only acura parts mostly).......they have way more than enough business........at least the acura dealer that i go to...........maybe the one out there does not have enough acuras sold so maybe they need the business.......all i know is that in so.cali there is way more than enough acuras out there and usually they will tell a honda car to go to honda.......
Old 09-17-2005, 09:01 AM
  #611  
Liquid Ice
 
LiQiCE's Avatar
 
Join Date: Jul 2001
Location: Northern Virginia, USA
Posts: 2,909
Received 89 Likes on 48 Posts
My local Acura dealer was totally willing to service my S2000. But he said they couldn't honor warranty related claims. There were actually 2 S2000s in the shop when I went there. I paid just as much for the S2000 as I did for my TL
Old 09-17-2005, 09:30 AM
  #612  
Race Director
 
biker's Avatar
 
Join Date: Oct 2003
Location: Alexandria, VA
Posts: 14,379
Received 632 Likes on 508 Posts
It's strictly a local business move - bring in more business, although I wonder if moma Acura has to bless something like that.
Old 09-17-2005, 09:57 AM
  #613  
Not Asian
 
phipark's Avatar
 
Join Date: Jul 2003
Location: St. Louis
Age: 45
Posts: 13,409
Likes: 0
Received 1 Like on 1 Post
I bet it's just that particular dealer.
Old 09-17-2005, 10:16 AM
  #614  
Suzuka Master
 
SpeedyV6's Avatar
 
Join Date: Oct 2003
Location: Lakeway, TX
Posts: 7,516
Received 1 Like on 1 Post
Originally Posted by SiGGy
...Make Acura a LUXURY brand, get rid of the RSX. Make it a Honda and for gods sake STOP tarnishing the Acura brand name. It's already viewed pretty poorly in the luxury division.
Old 09-17-2005, 10:33 AM
  #615  
Team Owner
iTrader: (1)
 
mrsteve's Avatar
 
Join Date: May 2003
Location: Leesburg, Virginia
Age: 41
Posts: 36,474
Received 249 Likes on 175 Posts
Originally Posted by SiGGy
Make Acura a LUXURY brand, get rid of the RSX. Make it a Honda and for gods sake STOP tarnishing the Acura brand name. It's already viewed pretty poorly in the luxury division.
They already have. The RSX is as good as dead. The '06 Civic Si has the same motor as the RSX and is a few thousand cheaper. Think: RSX replacement.
Old 09-17-2005, 12:20 PM
  #616  
Senior Moderator
 
Ken1997TL's Avatar
 
Join Date: May 2003
Location: Better Neighborhood, Arizona
Posts: 45,641
Received 2,329 Likes on 1,309 Posts
My local Honda dealer services ALL cars (its a college town) but they specifically advertise their expertise on Hondas AND Acuras.

I get great service, competence (!) and a good price.

20 dollars gets me an oil change and a car wash. I even get a loaner (Accord I-4 EX)
Old 09-17-2005, 08:24 PM
  #617  
I'm the Firestarter
 
Belzebutt's Avatar
 
Join Date: Mar 2004
Location: Ottawa
Posts: 12,072
Received 753 Likes on 453 Posts
Originally Posted by gavriil
I think that it's OK for Honda dealers to welcome Acura cars. No issue there. But an Acura dealer is supposed to deliver higher levels of service than a Honda dealer and welcoming Hondas in an Acura dealer is "selling short" to the Acura owners because that supposed higher level of service is included in the Acura vehicle's price and hence been paid by the Acura owner.
I seriously doubt that they make you pay a service fee as part of the price of an Acura. I'm sure the service department pays for itself, and doesn't get subsidized by the sales department. That's why they'll take anyone, and no Acura owner is getting ripped off by them servicing other cars.

The premium you pay for an Acura over a honda goes into a better engine, more equipment, and mostly better crafsmanship and materials.
Old 09-17-2005, 10:17 PM
  #618  
Safety Car
 
heyitsme's Avatar
 
Join Date: Sep 2002
Location: philly
Posts: 4,426
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by Belzebutt
I seriously doubt that they make you pay a service fee as part of the price of an Acura. I'm sure the service department pays for itself, and doesn't get subsidized by the sales department. That's why they'll take anyone, and no Acura owner is getting ripped off by them servicing other cars.

The premium you pay for an Acura over a honda goes into a better engine, more equipment, and mostly better crafsmanship and materials.
I guess thats why Honda has been ranking better than Acura the last few years as far as JD Powers goes....
Old 09-17-2005, 11:44 PM
  #619  
Liquid Ice
 
LiQiCE's Avatar
 
Join Date: Jul 2001
Location: Northern Virginia, USA
Posts: 2,909
Received 89 Likes on 48 Posts
Originally Posted by heyitsme
I guess thats why Honda has been ranking better than Acura the last few years as far as JD Powers goes....
No thats because a luxury brand will usually warranty things that they wouldn't on a non-luxury brand. For example, someone who comes in to complain about a rattling in the dashboard might get it fixed under warranty at Acura while maybe not at Honda. Expectations are also different when you buy a luxury car versus a non-luxury brand so people will complain more.

And of course, since Acuras have more bells and whistles, more is prone to break than with some of the more basic level Hondas.
Old 09-18-2005, 03:07 AM
  #620  
LOLZ McCain Sux
 
JJ4Short's Avatar
 
Join Date: Aug 2004
Posts: 13,764
Received 0 Likes on 0 Posts
Originally Posted by SiGGy
That would be a DUMB marketing move by Honda. If that's an official move. I bet your dealer just wants more business.

But in other thought...

Make Acura a LUXURY brand, get rid of the RSX. Make it a Honda and for gods sake STOP tarnishing the Acura brand name. It's already viewed pretty poorly in the luxury division.
Exactly
I always forget integras and RSX's are Acuras. It's like WTF? Where did that come from?
Old 09-18-2005, 08:26 PM
  #621  
Safety Car
 
allmotor_2000's Avatar
 
Join Date: Aug 2002
Location: So Cal
Age: 49
Posts: 4,910
Likes: 0
Received 1 Like on 1 Post
Take the good 'ol civic in for a tune-up and get a TSX or a TL as a loaner
Old 09-18-2005, 08:51 PM
  #622  
Race Director
 
Mokos23's Avatar
 
Join Date: Dec 2003
Location: Illinois
Age: 45
Posts: 10,741
Likes: 0
Received 0 Likes on 0 Posts
I also got that note in the mail the other day, but I just serviced my car at that dealership once. I don't think the other area Acura dealerships are doing this. Does anyone in the Chicagoland area know if McGrath Acura is doing this too or Arlington Acura?
Old 09-18-2005, 11:34 PM
  #623  
Advanced
 
manitou's Avatar
 
Join Date: Jun 2003
Location: Lake Orion, Mi.
Posts: 66
Likes: 0
Received 0 Likes on 0 Posts
I've had my oil changed at the Honda dealership due to it's close proximity to my home. They however cannot do any warranty work.
Old 10-21-2005, 03:20 AM
  #624  
Racer
 
observer's Avatar
 
Join Date: Apr 2004
Posts: 309
Likes: 0
Received 0 Likes on 0 Posts
Acura going to China

Hey, check this out . . . I stumbled onto this website by accident today, and found out for the first time that Acura is going to the Chinese market in Spring 2006!

http://211.100.18.165/acura/

Sorry this is only available in Chinese but some highlights:

* planned release date: Spring 2006
* first RL, then others models follow
* target sales: 3000 vehicles in the first year
* 10 dealerships planned in Beijing, Shanghai, Hangzhou, Guangzhou, Shenzhen, etc.
* Acura's Chinese brand name is 讴歌, which means "celebrate in song"
Old 10-21-2005, 03:25 AM
  #625  
Racer
 
observer's Avatar
 
Join Date: Apr 2004
Posts: 309
Likes: 0
Received 0 Likes on 0 Posts
Oh, apparently this is old news . . .

http://world.honda.com/news/2005/c050725.html

*preparing to get flamed*
Old 11-07-2005, 03:50 PM
  #626  
Senior Moderator
 
Xpditor's Avatar
 
Join Date: Jan 2004
Location: Ft. Lauderdale
Posts: 6,360
Received 66 Likes on 28 Posts
Thumbs up Do it!

Here! Here!

One of the criteria for "luxury" status is the length of the warranty and the quality of the service (including attitude).
Old 11-07-2005, 04:03 PM
  #627  
Moderator Alumnus
 
SiGGy's Avatar
 
Join Date: Dec 2001
Location: Lenexa, KS
Age: 47
Posts: 9,263
Likes: 0
Received 2 Likes on 2 Posts
I say they start buying the transmissions from people who know how to build good ones. Like tremec, or even GM/Toyota. They build better transmissions.

Honda knows how to make good engines, but they need to swallow their pride and outsource from someone reputable for the tranmission.
Old 11-07-2005, 04:30 PM
  #628  
Senior Moderator
 
Xpditor's Avatar
 
Join Date: Jan 2004
Location: Ft. Lauderdale
Posts: 6,360
Received 66 Likes on 28 Posts
Unhappy Losing face....

In Japan, post WW!!, industry was in a shambles. Two nukes (WMDs) dropped on population centers didn't help (but that's for another thread in R&P).

It was then that Japan started making little toys out of tin cans- even G-ration cans. Very industrious, they used every scrap of metal to make cheap little gadgets for which the life expectance was the about the same as sunset.

Japanese products were junk. Crap. It took YEARS and considerable national pride to overcome this global reputation. But, overcome they did. Japanese cars are now quality leaders in the global market- with a few exceptions.

TL's are manufactured in Marysville, Ohio. They are 85% US and Canadian parts. The 15% that is Japanese is the automatic transmission.

They should be ashamed all over again. They should know better.
Old 11-07-2005, 09:37 PM
  #629  
Pinky all stinky
 
phile's Avatar
 
Join Date: Jul 2003
Posts: 20,665
Received 191 Likes on 118 Posts
Originally Posted by SiGGy
I say they start buying the transmissions from people who know how to build good ones. Like tremec, or even GM/Toyota. They build better transmissions.

Honda knows how to make good engines, but they need to swallow their pride and outsource from someone reputable for the tranmission.
I believe I read somewhere that Honda would start making transmissions internally; so from that, I take it that the failed transmissions were not from them to begin with.
Old 11-08-2005, 06:56 AM
  #630  
Safety Car
 
TSX69's Avatar
 
Join Date: Dec 2004
Location: NC
Posts: 4,796
Received 1,400 Likes on 704 Posts
Cool Bumper to Bumper

So the main warranty is still only 4 years? That is a shame since even Hyundai has longer & Mazda offers the same. As a luxury car known for reliability, I would think @ least 5 years.

Phile - where is that pic from? How old are those people?
Old 12-14-2005, 05:34 PM
  #631  
MSZ
Lola
 
MSZ's Avatar
 
Join Date: Aug 2003
Location: Toronto
Age: 42
Posts: 3,985
Received 257 Likes on 150 Posts
Acura to be launched in Japan in 2008

I'm surprised I'm the first guy here to post it.

Honda Announces New Automobile Sales Channel Strategy and Introduction of Acura Brand to Japan
-- Focus will be on maximizing customer joy and satisfaction and creating new value --

TOKYO, Japan, December 14, 2005 – Honda Motor Co., Ltd. today announced plans to integrate the company’s three existing domestic automobile sales channels – Primo, Clio and Verno – into one Honda channel in March 2006. This integration will enable Honda customers to purchase and service any Honda brand automobile at a single Honda dealer and to maintain a continuous relationship with the same dealer for future sales and service needs as a means to achieve a high level of satisfaction. In addition, Honda announced plans to introduce its luxury brand, Acura, in Japan, by fall 2008. The Acura brand will offer distinctive products with a core focus on advanced, leading edge technologies that are always ahead of the times.

The goals of the new sales channel strategy are to maintain Honda’s ability to respond to changes in society and the automobile market and to continue to provide the diverse values desired by customers and meet increasingly sophisticated customer needs. In turn, this will enable Honda to maximize the joy and satisfaction of existing customers earned through the three channel structure (with the cumulative number of Honda vehicles in Japan now standing at approximately 9 million units). Further, Honda aims to restructure and strengthen its domestic automobile dealer network by creating new value for the customer through Acura brand products.

Integration of Honda channels to maximize customer joy and satisfaction
Honda established the current three-channel structure by creating Verno in 1978, Clio in 1984, and Primo in 1985, offering Honda products for customers with different lifestyles. Supported by growing automobile demand at that time, Honda continued to enhance its product line-up and increased sales and the number of dealers. At the same time, Honda began conducting the CSI (Customer Satisfaction Index) survey in 1984, and strengthened initiatives which always put customer satisfaction at the core. Through these efforts, Honda steadily increased the number of Honda customers and made significant progress in achieving the autonomy of its dealers.

The Japanese automobile market has now entered a stage of increasing maturity, and the surrounding society and marketplace are in a transition stage as well. In this increasingly competitive environment, the most important factor is to always continue improving the lifetime satisfaction level for the customers who have already chosen the Honda brand.

Based on this concept, Honda decided to integrate its existing channels into one Honda channel where customers will be able to purchase and service any Honda brand automobile and to continue receiving high quality sales and service from the same dealer for future needs whether that be replacing their current vehicle or adding another one. Honda also aims to build a dealer network that places the Honda brand at the forefront by maximizing use of existing facilities and manpower and by optimizing the location of sales facilities.

Introducing Acura to create new value for the customer and to continue to achieve further growth and to take a big step forward in Japan
Recently, the values desired by the customer have become even more diverse and customer needs are becoming increasingly sophisticated in the automobile market. Honda will proactively respond to these changes by creating new value for the customer with the introduction of Acura, a luxury brand that will offer a distinctive driving experience and other unique characteristics. The Acura brand will start in fall 2008, with approximately 100 dealers in Japan. This also will enable Honda to achieve further growth and take a big step forward in its home market of Japan.

With this new sales channel strategy, Honda will accelerate its effort to maximize customer joy and satisfaction, and by challenging in this new area Honda will pursue the goal of consistently achieving annual sales of more than 800,000 units.
http://world.honda.com/news/2005/c051214.html

Any thoughts?
Old 12-14-2005, 05:39 PM
  #632  
Banned
 
fuckleberry's Avatar
 
Join Date: Nov 2005
Age: 48
Posts: 3,716
Likes: 0
Received 0 Likes on 0 Posts
what the hell exactly are "sales channels – Primo, Clio and Verno" ?
I have seen references to them on Honda Japan
Old 12-14-2005, 05:56 PM
  #633  
MSZ
Lola
 
MSZ's Avatar
 
Join Date: Aug 2003
Location: Toronto
Age: 42
Posts: 3,985
Received 257 Likes on 150 Posts
Originally Posted by huckleberry
what the hell exactly are "sales channels – Primo, Clio and Verno" ?
I have seen references to them on Honda Japan
They are 3 different dealer networks who sell different Honda models.

These are their websites:

Primo http://www.honda.co.jp/PRIMO/
Clio http://www.honda.co.jp/CLIO/
Verno http://www.honda.co.jp/VERNO/
Old 12-14-2005, 06:24 PM
  #634  
Pro
 
03TL-S's Avatar
 
Join Date: May 2003
Location: California
Age: 39
Posts: 638
Likes: 0
Received 0 Likes on 0 Posts
Hmmm...i dont know if this is a good move for honda. Acura already have a hard time being recognized as a true luxury brand in the US.......it will be harder to convince people in japan imo. I think they are rushing this a little...maybe because lexus is now in japan and infiniti will soon be as well. Best of luck to them for their efforts though
Old 12-14-2005, 07:25 PM
  #635  
styling on you
 
SeCsTaC's Avatar
 
Join Date: Jun 2003
Location: Los Angeles, California
Age: 35
Posts: 5,274
Likes: 0
Received 2 Likes on 1 Post
They better have 1 hell of a line up... in 2008 the only model that'll get a redesign is the TSX, but over there it's the accord so On second thoughts, they better create a bad ass inspire (our accord, their TL so to speak) to compete, as that'll probably be their bread and butter car.
Old 12-14-2005, 07:56 PM
  #636  
Three Wheelin'
iTrader: (1)
 
supraken's Avatar
 
Join Date: Apr 2003
Location: NY
Posts: 1,581
Likes: 0
Received 2 Likes on 2 Posts
I think it will be a good time if their next gen TSX and TL in 2008 are more upscale... The '4 door sports coupe' concept (next TSX) looks promising, but I'm not sure if it'll be up to par with Lexus and Infiniti.

The current Acura lineup has improved quite a lot from their last model lineup, so there's a good chance they'll succeed if they do it right. However, it'll be of different nature than Lexus, where the luxury image has already been established around the world as high end Toyota's and Lexus. Both Toyota and Nissan had been making high end luxury cars (Crown, President, etc). Honda, on the other hand, don't have much and is a much smaller company. Therefore, Acura in Japan certainly won't be an immediate success, but will be a key step for the company to establish its place in the luxury market if they execute it correctly.
Old 12-14-2005, 08:09 PM
  #637  
Team Owner
iTrader: (1)
 
CGTSX2004's Avatar
 
Join Date: Feb 2004
Location: Beach Cities, CA
Posts: 24,299
Received 378 Likes on 198 Posts
Plus, there have been rumors for a while that Honda has been working on a car to compete against the S-Class, 7-series, A8, and LS430. Introducing it in 2008 would work well to coincide with the introduction of Acura in Japan.

Also, this explains why the new Acuras all have glass that is labeled as Acura instead of Honda.
Old 12-14-2005, 08:19 PM
  #638  
Three Wheelin'
iTrader: (1)
 
supraken's Avatar
 
Join Date: Apr 2003
Location: NY
Posts: 1,581
Likes: 0
Received 2 Likes on 2 Posts
Originally Posted by CGTSX2004

Also, this explains why the new Acuras all have glass that is labeled as Acura instead of Honda.

Good point...

but I mean, that should be the very least that they should do for being a luxury brand... at least put some effort into making the buyer feel like they're actually buying an Acura instead of a Honda ...

I think Honda really needs a V8 now.... and defintely engine options as it is crucial in today's market Offer I4 with turbo and AWD and V6 on TSX, keep the TL as is and offer AWD, offer V8 on the RL... Add the new S class/7 series compeitor to the lineup just as an icon to say Acura can build good luxury cars (the lowest and highest model of a brand always is the most important). might be a good time to bring the NSX back to life.... add a upscaled s2000 with v6 option, drop the RSX and merge it with Civic coupes. Now that would be a competitive lineup
Old 12-14-2005, 08:33 PM
  #639  
Team Owner
iTrader: (1)
 
Sly Raskal's Avatar
 
Join Date: Sep 2002
Location: Fontana, California
Age: 47
Posts: 30,991
Received 582 Likes on 346 Posts
Originally Posted by supraken
Good point...

but I mean, that should be the very least that they should do for being a luxury brand... at least put some effort into making the buyer feel like they're actually buying an Acura instead of a Honda ...
You know, if the glass on my car said honda instead of acura, i wouldn't mind. My first car was a hand-me-down civic, then an integra gsr, and now cls-6spd

But if I owned a lexus, I don't think if it said lexus it would make me feel any better (except the is350).

A toyota is a toyota, and I haven't liked any of em. (supra is in a class of it's own)
Old 12-14-2005, 09:08 PM
  #640  
Banned
 
M TYPE X's Avatar
 
Join Date: Feb 2005
Location: Champaign, Illinois
Age: 42
Posts: 7,309
Likes: 0
Received 0 Likes on 0 Posts
Wow, not a lot of support around here for Acura. You guys should all trade in your CL/TL/TSX for plane-jane USDM Accords.


Quick Reply: Acura: Sales, Marketing, and Financial News



All times are GMT -5. The time now is 12:04 PM.