HFL Phonebook Scrolling with Voice Problem

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Old Mar 18, 2015 | 07:46 PM
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HFL Phonebook Scrolling with Voice Problem

Hello all! After much perusing here, this is my first post.

15 RDX AWD with tech. I know I can't scroll through the phonebook with the controller wheel while driving, however, I can scroll a little with voice commands.
Voice -> Phonebook -> Down --> Down --> Down --> etc...

Problem: it only scrolls two pages down and then gives me the triple-beep. Unable to scroll any further down. I can say the Letter Range tab names (like F-J or O-T, etc...), and those ranges show up, but I can't scroll through those at all, only the two pages down/up in the A-E tab.

When car is not moving, I can scroll all the way down and up with voice commands.

I have about 200 entries in my phonebook, well below the 1000 limit the car can handle.

Anyone else have this problem or is something wrong with my setup?

Thanks!
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Old Apr 4, 2015 | 10:17 PM
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From: Charlotte, NC
Originally Posted by samiam_68
Hello all! After much perusing here, this is my first post.

15 RDX AWD with tech. I know I can't scroll through the phonebook with the controller wheel while driving, however, I can scroll a little with voice commands.
Voice -> Phonebook -> Down --> Down --> Down --> etc...

Problem: it only scrolls two pages down and then gives me the triple-beep. Unable to scroll any further down. I can say the Letter Range tab names (like F-J or O-T, etc...), and those ranges show up, but I can't scroll through those at all, only the two pages down/up in the A-E tab.

When car is not moving, I can scroll all the way down and up with voice commands.

I have about 200 entries in my phonebook, well below the 1000 limit the car can handle.

Anyone else have this problem or is something wrong with my setup?

Thanks!
I Noticed the same problem with my 2015 RDX, did you manage to solve it?
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Old Apr 4, 2015 | 11:29 PM
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No. Will be taking it in in a few weeks for a few other problems as well. My subwoofer doesn't seem to be working and a rubber trim piece started popping off around the windshield.

Hoping for a software upgrade similar to the TLX that lets you scroll through the phonebook with the controller while driving.

Comments: 2015 Acura TLX Technical Service Bulletins and Recalls - Page 4 - Acura TLX Forum

It's stupid that you can scroll through song lists, but not the phonebook.
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Old Apr 6, 2015 | 03:28 PM
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From: Charlotte, NC
Ya it is really stupid to have scroll work on first phonebook section but not subsequent ones.
I found another issue where hangup is not working even though the call is disconnected on the phone. I tried all possible ways to hangup(steering, control knob and voice command) but none works.
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Old Apr 17, 2015 | 03:26 PM
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Update 04/17/2015.

Took car into the dealer yesterday for this and a couple of other minor issues. Dealer confirmed that it's working as designed and that this is a "safety" feature. Suggested to call Acura and open a case.

Called Acura relations today, explained everything to them. They put me on with a tech support guy, he went through the steps and confirmed that that's the way the system was designed.

He agreed with me that it was kind of stupid and not very safe to either have to fumble around with the phone or pull over just to use the phonebook. He confirmed that the ILX, MDX, and TLX all had their software updated to fix this issue, but there is currently no update for the RDX.

He offered to submit a request to get this feature fixed with a software update, however, he said he didn't know if and when this would be done. Gave me a case number. I told him I will check in every couple of months.

The more owners call in and complain, the better the likelihood of getting a software update done soon for the RDX, so, if you have 10-15 minutes, feel free to call Acura at 800-382-2238.
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