neil0311

What issues are you having with Pandora? Just used Pandora this morning with no issues, but there was a Pandora app update a few days ago, so maybe there was an issue that was fixed?

Adoniram

If you're connected via bluetooth, you can't skip ahead or back, can't thumb up/down, and the car repeatedly makes beeping noises like it's connecting/disconnecting. This is all when using the on-board Pandora app. You can sometimes finagle it to play via the "Bluetooth" source input (instead of the Pandora app/input), and you can skip ahead/back, but you can't change stations or thumb up/down.

However... if you connect your phone via lightning cable to the USB input (because who doesn't like to see a cord), and change the input to iPod or Pandora, it works great...

neil0311

Well there you go. I always connect via cable. No issues. 🙂​​​​​​

nebula

I have an iphone X and have been having problems with pandora via bluetooth. I connected the phone via cable today and pandora works fine. This is a work around but by no means acceptable. Acura/Pandora need to fix this bug to get the bluetooth functionality back to normal operation.

ogiewon

So, I held off upgrading my iPhone 7 from iOS 10 for as long as I could. Now that I am on iOS 11, I have the same problems as everyone else. However, I have chosen a slightly different workaround to the phone book synchronization issue. I simply turned off 'Phonebook Sync' in my 2018 TLX. I had already added Speed Dials for the handful of people I regularly call from the car. I prefer to use the Speed Dial feature from the steering wheel/center top dash versus voice dialing anyway. I had also added voice names to my speed dials, so that should still work as well. And, I can always use Siri Handsfree or CarPlay. This allows me to keep all of my Contact Photos, and I really don't lose anything useful for my personal situation. I also decided to test Pandora via Bluetooth today and everything seemed to work fine. Playback was smooth and I was able to Thumbs Up/Down, Pause/Play, Skip forward, etc... I'll try to do more Pandora testing in the coming days.

Just thought this might help others to avoid this problem that Acura and Apple should have fixed months ago, before iOS 11 was released.

Adoniram

Very interesting. I'm sure the 2018 TLX has a slightly different software package from the earlier generation so that could contribute. Did you test the built-in Pandora app on the TLX, or are you using the "Bluetooth" input mode? I can use either, and Bluetooth mode works with skipping, pause, play, but not thumbs up/down. The Pandora app thing is just completely borked.

Oh wait... the 2018 has Carplay. Is there a special Pandora app within Carplay? I would expect that to work perfectly...

ogiewon

I am not using Apple Carplay, as that requires a wired connection. I am just using a traditional Bluetooth connection. When I tested Pandora, I used the Infotainment's "Padora Source", not the "Bluetooth Audio Source". My phone started up Pandora in "Accessory Mode" and everything I tried seemed to work fine. I'll do some more testing today to double check my results with Pandora.

ogiewon

OK, so I found a few minutes to play around with the Infotainment system again today. Pandora as a audio source (i.i the built in Pandora app on the TLX) is working perfectly for me over a bluetooth connection (i.e. no USB.) All Pandora features, including album artwork, are working as expected under iOS11.2.1 on my iPhone 7. Disabling phonebook syncing appears to resolve issues for me. I really don't need my car to have over 100 phonebook entries in the infotainment system anyway. The Speed Dial entries work fine for my needs.

Again, this is just a workaround, but someone else with similar needs may find it useful.

99CL

I turned off my phonebook sync and the pandora app on the TLX works again. I never use my cell, so this workaround works for now.

Adoniram

I'm going to try this tonight in my 2016 TLX (pairing with iPhone 7 Plus)... will report.

t5620

11.2.5 beta 4

Adoniram

So I deleted my phone from the car, deleted the car from my phone, and restarted each. I connected them, did NOT sync phonebook and did NOT allow (from my phone) contacts to be synced. Tried Pandora via bluetooth, and it's still borked. Using a USB cable works fine though.
This was on an iPhone 7+ with iOS 11.2.1 and the latest Pandora.

99CL

update: Without syncing the contact has been working but not 100%. It doesn't always get the music info and can't change stations or skip sometimes.

Matt Hallenbeck

So here it is January 2018 and I have a brand new TLX. You could imagine how disappointing it is to see that there has been an unresolved technology issue with this handsfree link. I can't believe my Iphone contact list will not sync............WOW no resolution yet....

freakerdude

For iPhone, hey Siri call Joe is the easiest method. Your eyes never leave the road and no button pushing. Acura speed dial setup is the next best method and only requires two to three quick presses. Using the Acura handsfree is the worst method. It’s voice recognition is terrible

fsmith

I haven't read through this entire thread, and I don't know if anyone else has posted this, but I solved my Bluetooth syncing/disappearing contacts problem between my iPhone and my RLX SH-AWD by removuing all the contact pictures from my iPhone (then remove the device from the car and remove the car from the phone and restart both, then pair again, etc). Annoying to have to do, but my addressbook is back in the car, as are the names in my recent call list.

bdblanton

Any update on this issue?

t5620

ios 11.2.5 is out still no fix, and I bet there isn't going to be one, nor apple or Acura care about their customers.

Adoniram

Yeah you've got to consider that they now both support and maintain CarPlay in newer vehicles, which works (from what I understand) flawlessly for various other apps. Fixing issues in a subset of "older" vehicles is just not going to be high on their priority list. It worked when they first made it, and if it doesn't work now, oh well, we'll get to that some day. Maybe. Or perhaps you'll forget about it when you buy a new car...

cars116

I joined this forum just to post a Thank You. I bought a 2017 MDX in June and have been disappointed with a few things on it. But especially frustrated with the lack of contact information when I receive calls. The dealer service consultant told me it was an issue with Apple and IOS 11 and I should drop back to IOS 10.something. I was at the point of insisting that I talk to the manufacturers rep whenever he pays a visit to the dealership.

As you all know by now, this is only a problem on Honda and Acura models when using bluetooth phone connections. I'm very impressed by the entire group of you. Especially T5620, neil0311 and stevetech74, who tenaciously discovered that contact photos seem to be a problem for The Honda Motor Company after Apple released IOS 11.x.x.
And then EE4Life posts the following:

See the following November 2017 Acura Tech Line Summary Article:
BTS171102
No Phonebook on the ODMD Using an iPhone with iOS 11
Affected Vehicles: 2013−17 ILX, 2013−17 MDX, 2016-2018 RDX and 2013−18 TLX
http://www.urvi.net/forumfiles/SB/BTS171102.PDF
http://techinfo.honda.com/rjanisis/p.../BTS171102.PDF

Brilliant, all of you. Keep up the good work. And shame on the technical departments at Apple and Honda.
I'm now off to delete all my contact photos and inform the dealer service consultant that I want to be notified when Acura has a resolution to this BTS171102.

t5620

thanks. I hope they fix the issue soon.

anyway iOS 11.3 beta 1 is out, and the issue is still present.

Croesus2000

Followin this thread since the problem began (ios 11...) At first the Acura dealer was in denial (lets have a sales person show you how it works...). REcently in for a battery issue I inquired again and was told that they just received a service notice that apple is coming out with a fix in one of the next updates, hopefully 11.3 as 11.2.5 didn't do it.
Thank for the posts and updates

Adoniram

It's possible... Apple has apparently shifted some plans to make time for bug fixes and performance issues. (according to this link)

One would hope something that impacts as many people as this would take a rather high priority.

Perhaps someone with access to the TSBs can verify and post it on the forum?

cars116

Fact: IOS 11.x.x phones have no problem syncing contacts to any other bluetooth car except those manufactured by Honda Motors.
Fact: Only iPhones are having a problem syncing contacts to Honda 2013 to 2018 cars.
I can only assume we have a classic case of finger-pointing between Apple and Honda. Both companies believe they are (a) too big to fail and (b) working as designed. However, only Acura/iPhone customers are inconvenienced. Acura has the black eye. I, for one, am laying the blame squarely on Acura for not being willing to budge. Just change your software to allow iPhone contacts to sync. It's called a customer satisfaction patch. Until then, we all are inconvenienced and unsatisfied.

Also, this forum website is filled with way too many pop-up ads. (Just to pick on Acura a little more!!!)

t5620

t5620

ogiewon

iOS 11.3 has been released today. The release notes specifically mention fixing Bluetooth Contact Synching with car audio systems. I'll try it later when home.

• Fixes a problem that could prevent the synchronization of contacts with a vehicle directory when connected via Bluetooth.

jimblock

MiaQbn23

Installed iOS 11.3 and found that my phone book does not load past "My Number" on my 18 TLX

I don't have a contact named "My Number"... all contacts before appear with contact pictures

Adoniram

Installed iOS 11.3. Not sure if Pandora needs to do an update on their end too, but Pandora over bluetooth still has issues.

sheltbt

There was an update to Pandora yesterday also. I got all excited but still the same.

CPR

I have Apple CarPlay;(works great; love it)
Today, for the hell of it, connected to Bluetooth/HFL; flawless, including ALL 228 contacts
One less thing to be concerned with
BTW: much prefer CarPlay, because of response texting

joflewbyu2

joflewbyu2

freakerdude

Adoniram

Not in 2016 model. Maybe for the 18+ models...

TAG18

Me too, didn't need to unpair for mine to sync for 2018 model. But FINALLY!!! Took long enough for them to make the fix...

MikeyTX

nebula

I have the phone X with 11.3, most up to date pandora app. I deleted hands free link from phone, deleted phone from the car, reinstalled everything and pandora still doesn't work via blue tooth.

MiaQbn23

I have deleted and paired my iPhone many times.

Each time the entire Phonebook loads "A-Z", after a few minutes all contacts after "My Number" are gone.

"A-My" show up but "N-Z" are deleted

Anybody else having this issue?

18 TLX
iPhone 7 AT&T