Hi, I had just recently bought the XLR8 catback for the 3.7 acura tl and after installation, I noticed that one side of the tips have been welded improperly. It had been welded in a slant and the tips were not properly staggered like the other side. Here are some pics. I sent excelerate an email about it but have not received a reply

 

lol wow.. that looks horrible.. my atlp's were perfect without issues

 

I like the oval look. But get your money back...way too much money for those pipes to come in bent. I bet that exhaust shop can make you a catback for 1/2 the price.

 

OP, I'm sure they'll get back to you. Hopefully sooner than later..and hopefully you get a break on install/uninstall costs incurred.

 

Good luck with that: https://acurazine.com/forums/4g-tl-performance-parts-modifications-295/people-have-xlr8-j-pipe-861101/

 

Viscidity, let me know if xlr8 gets back to you, i sent them a pm about this thread yesterday.

 

OP, we'd be glad to help you sort this out. Please send us an email to sales@excelerateperformance.com with the posted pics and we'll take care of it. We did not receive an email.

Also, I'm not really sure why other members are so quick to jump to conclusions in this thread. The OP posted this up less than 24 hours ago and before I was even notified. How can we resolve something we weren't notified of? And how can it happen in less than 24 hours? And this is the first time I've seen a tip welded incorrectly. So I'm sure it was just an error by the fabricator. It happens. People make mistakes. And the fabricator will fix it.

And to AcuraTL just an FYI that customer was reimbursed for installation. AND not only did he get a new j-pipe but he kept the original one and refused to send it back. So now I've paid for two j-pipes to send to him and his labor.

 

Slo8.

 

^^^ man, wow, disrespectful, Instigator. Your becoming public enemy # 1 on Acurazine. You beat Mr Marcus hands down, he got it and maybe you will.

 

Mob mentality.
I will continue to support you, Josh!

 

Just to clear this up, you NEVER reimbursed me for the installation and you fraudulent charged my credit card for the 2nd Jpipe. I am done dealing with you and your shady business practice. Stop lying to other members.

 

^^whoa bold claims!

 

Well there is no need to dwell on the past if its over with. Each case is different so lets move on. I ordered my icebox from Josh and no problems. Was a week late but wasnt he fault and he even informed me of the time change. Cant complain but if I were to continue modding I would use them. Not a bad company. Sometimes people can have unrealistic expectations. I know I did when modding lol

 

xagr8

 

Lost my crown

 

The ATLP on my 2012 did not fit well at all. Had to get a muffler shop to space apart mufflers more because they were not centered in the cut out, too high, and not sticking out. I end up scratching and melting the paint on the bumper.

Ofcourse nothing from ATLP or seller regarding that they say is supposed to be a perfect fit.

 

LOL yea i think it was made specifically for the 09-11

 

We discounted a brake package for you to offset your install costs. And we charged your CC for $300 to offset the charge for the second j-pipe we sent you since after months and months you refused to send the second j-pipe back. And you issued a charge back on that $300 and got it back so not only did you get both j-pipes but you got your money back. So now we're out two j-pipes and you've only paid for one.

We sent you a brand new j-pipe to correct the issue almost a year ago and you still won't return the original j-pipe. I'm out $300 plus the $75 for the installation reimbursement. And all of that has come out of our pocket. We did everything possible to make sure you were taken care of. The fabricator didn't reimburse us or credit us for the installation charge nor the second j-pipe. I did that to make sure you were taken care of.

I'm not here to argue with you and I apologize for the inconvenience but I just would like our j-pipe back. We honored the warranty and replaced your V1 pipe because it had an issue. Please honor your side and return our j-pipe so we can be reimbursed. I'll send you another call tag if you wish to do so. Please email me at sales@excelerateperformance.com

 

Also, the OP did email us after posting this thread and we are also taking care of him. A new muffler is being built and will be sent to him. Sorry for the inconvenience.

 

See , thats why its better to leave things alone. Now since you bashed Josh , did you screw him out a J pipe , labor , and a discount on a brake kit ?

 

I think you are mis-informed. When this all happened, all I wanted from Josh was for him to pay for the labor to have the new J-pipe to be re-installed, nothing more. The shop was going to charge me $80 and that's all I asked him for. Josh refused and said he would only give me $75 store credit. After numerous emails with him, he still would not budge. There's really nothing I need more to buy from him and the only thing I could use was a brake kit. There was no discount given on the brake kit, the $75 was used towards the brake kit....that was it.

As for the J-pipe I still have, Josh, you cannot expect me to pay for return shipping back to you. Send/email me a return shipping label and call your shipping company to come and pick it up. I will put the shipping label on the box and leave it in front of my house. I do not want to spend anymore time to deal with this. And just to be clear, this was not for a warranty work, you sent me a J-pipe that was already defective from the start, it was not like it broke after I've had it for a while so for you to call it "warranty" work is wrong.

 

oh wow.. josh you dont expect for the customer to pay for the return label do you?? i mean it is only fair that you pay for all expenses to return the product. the customer agreed to return it but it has to be the expense out of the supplier..

what acuratl said sounds reasonable.. i certainly wouldn't return it if the shipping was not paid for..

 

Xsh8D

 

????

 

Good point, Pot!

 

I would agree. It isn't warranty work, the guy got shipped a defective part. In my mind the correct action is to stand behind the product, ship a new JPipe, pay for the second install, and pay for shipping to return the defective product. This would result in zero extra cost to the customer because a customer should never have to pay for a companies mistakes.

This story is the reason I bought a RV6 JPipe instead...

 

 

This story is the reason I bought a RV6 JPipe instead...[/QUOTE]

How dare you go with RV6 ? Thing fits great doesn't? I even went with their HFPCs. Quality products and cool guy to deal with. Definitely the better people skills. Totally agree I wouldnt pay return shipping especially if you shipped me a bad part. I agree with you Josh handled it poorly from reading the thread. That's what happens when you play middle man selling parts , something goes wrong and you cant fix it.

I dont understand why there is no order of merit. I would be pissed if I received a screwed up part and a month later someone had the same problem and remedied before mine. Just aggravates the situation.

Giving store credit on something you sell! I thought he only gave you 75 towards the labor and you were complaining about 5 bucks. Wow , way to keep the customer spending money though lol. Cant knock him for that. I like the quality of the RV6 but never seen the other in person

 

sell that J pipe on here for $100.

 

fixed

 

So Josh will be shipping me another passenger side muffler as a fix and sending me a prepaid shipping label for me to send the defective muffler back to him. I will post pictures of the new muffler when I get it

 

I never asked you to pay for the shipping back. When we sent you the second j-pipe we sent a call tag so there would be no out of pocket expense. And I clearly wrote above:

Please honor your side and return our j-pipe so we can be reimbursed. I'll send you another call tag if you wish to do so. Please email me at sales@excelerateperformance.com with your current email address so I can have the j-pipe picked up.


I think people are confused here. Read what I wrote above (which was the same proposal I made months ago):

Please honor your side and return our j-pipe so we can be reimbursed. I'll send you another call tag if you wish to do so. Please email me at sales@excelerateperformance.com

The customer told me he wasn't returning the pipe. We sent him a label and I'm willing to send him one again. He isn't liable for any shipping charges and I'm not asking him to pay for them.

 

I have not received a shipping label and still have not received one even after I asked for one from this thread. I would think it would be pretty easy to email it to me. I know you have all my info....including my credit card#, as you charged it without my authorization. Ask yourself this, what the heck am I going to do with your Jpipe that's just taking up space in my garage? I still don't know why you keep on saying you did everything you could when you know you handled this poorly. I've been a member here since Day 1 and have dealt with many vendors, no complaints with any others except you.

 

xlr8 always sends a return shipping label when doing warranty work. i know this because he has done it for me and other members of this forum.

he only agrees to warranty his stuff if you send the original part back which will be paid for by xlr8

 

only way to solve this, proof of email, and proof of fedex/ups shipping label.

 

I was able to dig this up:

Sam, I appreciate what you're saying but the $45 store credit is the best I can do. Find another shop because $80 is too much. The warranty is fairly standard across the industry; labor is never included. However, I am making an exception for you. But $45 is the max as that should be sufficient for any competent shop to accomplish in less than 30 minutes. A $90/hr labor rate is fairly generous too. If you are willing to buy our XLR8 BBK by STOPTECH I'll increase the credit to $75.

http://store.excelerateperformance.com/return-policy

WARRANTY: No warranty whatsoever will be given if the defect was caused by customers' abuse, negligence, mishandling, or improper installation. All merchandise sold by Excelerate Performance is only subject to manufacturer warranty, if any. Warranty items are subject to submission to the manufacturers for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. There is no warranty on lights, light bulbs, decals, electrical parts, and engine parts. Check your state and local laws regarding the use on any parts.



It said customer is responsible for all shipping charges.

 

not that i would buy a jpipe. but if i would i go with another brand that actually does the pipes in house instead of sourcing out to manufactures.. because i hate manufacture warranty.. takes weeks even months..

 

We sent a label with the warranty j-pipe. I'm not going to argue with you about this. We did our best to take care of this and we apologized for the inconvenience, and you did refuse to send the j-pipe back. Anyways, it's water under the bridge. We sent you a new j-pipe almost a year ago and we just want the other j-pipe back please. I just emailed you another label to your gmail.com address that we had on file.

 

As of this moment, I still have not received your email with the shipping label. My gmail address has not changed. I also checked my spam folder and it's not there.

 

It's been over an hour, still no email. I need to get this over with. Please re-send the email with the shipping label and contact the shipping company and have it picked up.