My 2011 Acura TL needs a new engine!
03-01-2011, 01:07 PM
#1
Intermediate
Thread Starter
My 2011 Acura TL needs a new engine!
I bought a 2011 TL with tech package on December 30, 2010. About three weeks ago I noticed small oil spots (about an inch in diameter) where I usually park the car.
I made an appointment with acura dealer I bought the car from to have it checked. They looked at the car and said it is leaking oil but could not determine from where. They said they will put a special dye in the oil which they will use to determine the cause/source of the leak. They put the dye in and tell me to drive it for a week and come back.
So I drive it for a week. I come back and leave the car with them two weeks ago. The service rep calls me back a couple of days later and tells me they are having a hard time determining where the leak is coming from but are working on it.
Finally they say that the engine has a very small crack. The service rep tells me instead of fixing the crack they will replace the whole engine.
I'm asking them to give me an extended warranty because of this. Am I asking for too much, I don't think so. They said they will contact Acura and see what they say!
I made an appointment with acura dealer I bought the car from to have it checked. They looked at the car and said it is leaking oil but could not determine from where. They said they will put a special dye in the oil which they will use to determine the cause/source of the leak. They put the dye in and tell me to drive it for a week and come back.
So I drive it for a week. I come back and leave the car with them two weeks ago. The service rep calls me back a couple of days later and tells me they are having a hard time determining where the leak is coming from but are working on it.
Finally they say that the engine has a very small crack. The service rep tells me instead of fixing the crack they will replace the whole engine.
I'm asking them to give me an extended warranty because of this. Am I asking for too much, I don't think so. They said they will contact Acura and see what they say!
03-01-2011, 01:38 PM
#3
Mademoiselle Chanel!!
I bought a 2011 TL with tech package on December 30, 2010. About three weeks ago I noticed small oil spots (about an inch in diameter) where I usually park the car.
I made an appointment with acura dealer I bought the car from to have it checked. They looked at the car and said it is leaking oil but could not determine from where. They said they will put a special dye in the oil which they will use to determine the cause/source of the leak. They put the dye in and tell me to drive it for a week and come back.
So I drive it for a week. I come back and leave the car with them two weeks ago. The service rep calls me back a couple of days later and tells me they are having a hard time determining where the leak is coming from but are working on it.
Finally they say that the engine has a very small crack. The service rep tells me instead of fixing the crack they will replace the whole engine.
I'm asking them to give me an extended warranty because of this. Am I asking for too much, I don't think so. They said they will contact Acura and see what they say!
I made an appointment with acura dealer I bought the car from to have it checked. They looked at the car and said it is leaking oil but could not determine from where. They said they will put a special dye in the oil which they will use to determine the cause/source of the leak. They put the dye in and tell me to drive it for a week and come back.
So I drive it for a week. I come back and leave the car with them two weeks ago. The service rep calls me back a couple of days later and tells me they are having a hard time determining where the leak is coming from but are working on it.
Finally they say that the engine has a very small crack. The service rep tells me instead of fixing the crack they will replace the whole engine.
I'm asking them to give me an extended warranty because of this. Am I asking for too much, I don't think so. They said they will contact Acura and see what they say!
Sounds like a plan...and no you aren't asking to much. That should be expected from you. After all it will be a new engine.
03-01-2011, 03:53 PM
#4
Damn, Winston sold you a lemon! Jk. Sorry to hear your problem. Yeah, getting extended warranty sounds like a great idea since engine replacement is massive job. For the loaner you get, don't settle for a TSX. Demand only a TL, MDX, or RL since you're going to be without your car for a long time.
03-01-2011, 04:44 PM
#6
I bought a 2011 TL with tech package on December 30, 2010. About three weeks ago I noticed small oil spots (about an inch in diameter) where I usually park the car.
I made an appointment with acura dealer I bought the car from to have it checked. They looked at the car and said it is leaking oil but could not determine from where. They said they will put a special dye in the oil which they will use to determine the cause/source of the leak. They put the dye in and tell me to drive it for a week and come back.
So I drive it for a week. I come back and leave the car with them two weeks ago. The service rep calls me back a couple of days later and tells me they are having a hard time determining where the leak is coming from but are working on it.
Finally they say that the engine has a very small crack. The service rep tells me instead of fixing the crack they will replace the whole engine.
I'm asking them to give me an extended warranty because of this. Am I asking for too much, I don't think so. They said they will contact Acura and see what they say!
I made an appointment with acura dealer I bought the car from to have it checked. They looked at the car and said it is leaking oil but could not determine from where. They said they will put a special dye in the oil which they will use to determine the cause/source of the leak. They put the dye in and tell me to drive it for a week and come back.
So I drive it for a week. I come back and leave the car with them two weeks ago. The service rep calls me back a couple of days later and tells me they are having a hard time determining where the leak is coming from but are working on it.
Finally they say that the engine has a very small crack. The service rep tells me instead of fixing the crack they will replace the whole engine.
I'm asking them to give me an extended warranty because of this. Am I asking for too much, I don't think so. They said they will contact Acura and see what they say!
03-01-2011, 06:02 PM
#7
Intermediate
Thread Starter
Damn, Winston sold you a lemon! Jk. Sorry to hear your problem. Yeah, getting extended warranty sounds like a great idea since engine replacement is massive job. For the loaner you get, don't settle for a TSX. Demand only a TL, MDX, or RL since you're going to be without your car for a long time.
I'm not sure about where the crack is, the service rep and his manager tried to explain it to me but all I know is I need a new engine!! That's why I'm trying to get the an extended warranty is for any unknown issues that i might have in the future!!
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03-01-2011, 07:14 PM
#9
Mademoiselle Chanel!!
03-01-2011, 07:51 PM
#10
^ in NY state... Lemon Law states 30 days out-of-service, and they must replace. dealership would rather replace for you, instead of you filing lemon law... once you file that, the car becomes a "buyback" status on carfax, and people will know why
03-01-2011, 08:00 PM
#11
Suzuka Master
I bought a 2011 TL with tech package on December 30, 2010. About three weeks ago I noticed small oil spots (about an inch in diameter) where I usually park the car.
I made an appointment with acura dealer I bought the car from to have it checked. They looked at the car and said it is leaking oil but could not determine from where. They said they will put a special dye in the oil which they will use to determine the cause/source of the leak. They put the dye in and tell me to drive it for a week and come back.
So I drive it for a week. I come back and leave the car with them two weeks ago. The service rep calls me back a couple of days later and tells me they are having a hard time determining where the leak is coming from but are working on it.
Finally they say that the engine has a very small crack. The service rep tells me instead of fixing the crack they will replace the whole engine.
I'm asking them to give me an extended warranty because of this. Am I asking for too much, I don't think so. They said they will contact Acura and see what they say!
I made an appointment with acura dealer I bought the car from to have it checked. They looked at the car and said it is leaking oil but could not determine from where. They said they will put a special dye in the oil which they will use to determine the cause/source of the leak. They put the dye in and tell me to drive it for a week and come back.
So I drive it for a week. I come back and leave the car with them two weeks ago. The service rep calls me back a couple of days later and tells me they are having a hard time determining where the leak is coming from but are working on it.
Finally they say that the engine has a very small crack. The service rep tells me instead of fixing the crack they will replace the whole engine.
I'm asking them to give me an extended warranty because of this. Am I asking for too much, I don't think so. They said they will contact Acura and see what they say!
03-01-2011, 11:45 PM
#12
Team Owner
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Crazy story, Rockets. I hope everything works out well.
03-02-2011, 06:16 AM
#15
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Holy crap .... 
a new engine on a 2011 ! Hmm... glad I purchased the extended warranty on my 2010. It's good for 100,000 miles or 6 years. Only $4.00 a month added to my car payment... 
Good luck with your TL.
(Lemon Law)
a new engine on a 2011 ! Hmm... glad I purchased the extended warranty on my 2010. It's good for 100,000 miles or 6 years. Only $4.00 a month added to my car payment... Good luck with your TL.
(Lemon Law)
03-02-2011, 09:05 AM
#16
Three Wheelin'
I would push for a new vehicle first and the extended warranty second. To me this kind of problem is unacceptable on a brand-new car. Keep us posted as what happens.
03-02-2011, 03:07 PM
#17
Intermediate
Thread Starter
The acura service manager called me today and said that they are willing to give me an 8 year 120,000 mile acura care warranty with 0 deductable. I think I will take it and stop pushing for a new vehicle!
03-02-2011, 07:28 PM
#19
Intermediate
Thread Starter
03-03-2011, 09:30 AM
#21
Three Wheelin'
03-03-2011, 10:18 AM
#24
03-03-2011, 10:55 AM
#25
Pro
03-03-2011, 12:30 PM
#26
Intermediate
Thread Starter
They are also giving me tint on the car and a truck tray/mat!!
03-03-2011, 12:34 PM
#27
Safety Car
What about depreciated value, Rockets007? Are you planning on keeping the car for a while? AKA Drive it into the ground? Some potential buyers see the "engine replacement" on your dealer records and run for the hills. Just something to keep in mind. Hope all works out for you!!! 
Sounds like they're treating you right!
Sounds like they're treating you right!
03-03-2011, 12:41 PM
#28
Intermediate
Thread Starter
What about depreciated value, Rockets007? Are you planning on keeping the car for a while? AKA Drive it into the ground? Some potential buyers see the "engine replacement" on your dealer records and run for the hills. Just something to keep in mind. Hope all works out for you!!! Sounds like they're treating you right!
Sounds like they're treating you right!Depreciated value was exactly one of the arguments I used with them to get the extended warranty! Ofcourse I didn't tell them that I have no plans of selling the car for atleast a decade!!
03-03-2011, 12:56 PM
#29
Senior Moderator
iTrader: (1)
Glad to see that you are satisfied with the outcome. I've always heard good things about that dealer on AcuraZine.
03-03-2011, 05:02 PM
#31
Drifting
Bingo, that's what I would be asking for and whining so much would get. Also, you should be happy with a TSX loaner, as we in Canada get CSX's (nice Civic).
03-03-2011, 05:04 PM
#32
Drifting
03-04-2011, 11:52 AM
#35
Pro
You know 8 yrs/120,000 miles is a great (honest) deal... I mean you could go after them like a shark, but there is no need in this case... Who do you usually deal with at John Eagle? Thom, Bush?
BTW - Have you met the "new" accessories girl there? She used to cut the owner's hair... nice lady, but has a large "on the job" learning curve...lol
BTW - Have you met the "new" accessories girl there? She used to cut the owner's hair... nice lady, but has a large "on the job" learning curve...lol
03-04-2011, 11:56 AM
#36
Your Friendly Canadian
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Glad to see the whole thing worked out. Be sure to thank the dealer for covering you, and offer to fill out any service questionnaires or something similar. Building a rapport with your dealer might come in handy one day
03-04-2011, 12:42 PM
#37
Intermediate
Thread Starter
You know 8 yrs/120,000 miles is a great (honest) deal... I mean you could go after them like a shark, but there is no need in this case... Who do you usually deal with at John Eagle? Thom, Bush?
BTW - Have you met the "new" accessories girl there? She used to cut the owner's hair... nice lady, but has a large "on the job" learning curve...lol
BTW - Have you met the "new" accessories girl there? She used to cut the owner's hair... nice lady, but has a large "on the job" learning curve...lol
My service advisor is Mark. Tony (service manager) got me the extended warranty!
Will have to keep an eye out for the "new" accessories girl! Is she oriental?
Good point! Will do!
03-05-2011, 02:16 AM
#39
CLS 6MT Navi
oriental? really?, not everyone in TX is ignorant.
Get this promised warranty and details in writing. You wouldn't believe the differences you can find years later when you are dealing with Acura corporate pertaining warranty coverages and with dealers. been there.
personally I would have pushed hard for a new car, but if you're happy.
Get this promised warranty and details in writing. You wouldn't believe the differences you can find years later when you are dealing with Acura corporate pertaining warranty coverages and with dealers. been there.
personally I would have pushed hard for a new car, but if you're happy.
03-05-2011, 02:27 AM
#40
Suzuka Master
oriental? really?, not everyone in TX is ignorant.
Get this promised warranty and details in writing. You wouldn't believe the differences you can find years later when you are dealing with Acura corporate pertaining warranty coverages and with dealers. been there.
personally I would have pushed hard for a new car, but if you're happy.
Get this promised warranty and details in writing. You wouldn't believe the differences you can find years later when you are dealing with Acura corporate pertaining warranty coverages and with dealers. been there.
personally I would have pushed hard for a new car, but if you're happy.
I am not arguing that the OP wouldn't want a new one, I know I would not be happy that my new car had an issue like that but knowing that it's an isolated incident helps.
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