Cingular RAZR v3xx

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Old Feb 20, 2007 | 11:48 AM
  #1  
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Cingular RAZR v3xx

I can't believe I'm the first to use this phone with the TL, maybe I'm just the first to post about it So, the phone pairs fine, battery and signal strength are both displayed.

1st issue:
When trying to call out, you get no audio over the HFL, just the the display shows "CALLING...". If I then open the phone the audio starts working fine (the phone was ringing the whole time there was no audio).

2nd issue:
When trying to hang up using the steering wheel controls, it puts the call "On Hold" as displayed on the phone. You manually have to hit the end button on the phone.

Now I haven't tried to receive a call yet so no comment on how that works. My question is, has anyone had any better success with this phone? I'm hoping I just have a defective phone because other than the HFL issues the phone is great!
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Old Feb 20, 2007 | 03:11 PM
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Apparently, this version is different from every other version of the RAZR. Please keep this thread specific to the v3xx.

For all other versions of the RAZR, there are many threads that will most likely cover it. Some can be found in the 3G TL Audio & Electronics FAQ and others with a simple search with keyword RAZR.

Thanks.
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Old Feb 22, 2007 | 05:44 PM
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An update....

Incoming calls seem to work fine. Also, outgoing calls started working all of the sudden (no voice issues, end button worked). The next morning it stopped working again. Looks like it has the potential to work, maybe it is just a defective unit. I noticed that with my H700 earpiece it was connecting/disconnecting randomly.
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Old Feb 23, 2007 | 06:47 AM
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I just got the same phone a few days ago. Sometimes it works (seems to be around 50% of the time) and I can connect. Other times it shows the call is being placed and in use when answered, but I cannot hear the ring or the person on the other end.

This happens whether there are two, three, four, or five bars showing for reception. I can disconnect the call and it does not go on hold.

I received one call so far which worked.
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Old Feb 23, 2007 | 06:52 AM
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Sounds the same as mine, next time you place a call physically open your phone and the audio will begin to work. This is not really acceptable to me but may be for some. To me it's more important for my phone to be fully functional with HFL. I'll probably try exchanging it for another and if that one doesn't work I'll just have to give up.
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Old Feb 23, 2007 | 01:58 PM
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You probably need to go look in the settings and make some changes. Settings/Connection/Bluetooth/Device History(?)/HandsFreeLink Options, and check that everything is set to Automatic (AutoAnswer, etc). Basically, it is the phone's responsibility to transfer the audio from the phone to the Bluetooth connection. Yours may have been set to 'Always Ask' or some other thing besides Automatic.

My phone is slightly different, but you should get the idea.
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Old Mar 17, 2007 | 06:53 PM
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Originally Posted by jaymd123
I can't believe I'm the first to use this phone with the TL, maybe I'm just the first to post about it So, the phone pairs fine, battery and signal strength are both displayed.

1st issue:
When trying to call out, you get no audio over the HFL, just the the display shows "CALLING...". If I then open the phone the audio starts working fine (the phone was ringing the whole time there was no audio).

2nd issue:
When trying to hang up using the steering wheel controls, it puts the call "On Hold" as displayed on the phone. You manually have to hit the end button on the phone.

Now I haven't tried to receive a call yet so no comment on how that works. My question is, has anyone had any better success with this phone? I'm hoping I just have a defective phone because other than the HFL issues the phone is great!
You know...i just got this phone and attempted to use my bluetooth for the first time since i purchased my car, and I am having the exact same problem as stated in "1st Issue". Its just weird. I tried playing around with many of the options...did you ever resolve this problem? Any help would be appreciated! Thanks in advance!!
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Old Mar 18, 2007 | 01:44 PM
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I'm having the same problem. Sometimes the audio works when dialing out but most of the time I have to crack open the flip to get the audio to go through the car.
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Old Mar 22, 2007 | 01:51 PM
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Intermittent success/failures

I've had only limited success pairing the V3xx with my 2006 Acura TL. I just got the phone a few days ago, and there are periods of time where it works perfectly (even with respect to incoming calls, call-waiting, etc.) There are also times where it cuts out in the middle of a call, won't let me hang up without pressing a button on the phone itself, or won't automatically recognize the handsfree link upon power-up. When it works, the connection is perfect, sound quality is strong, and there is relatively little delay compared to my blackberry (which I've used with the handsfree link for a year now.) But it is certainly not a reliable phone to use with the handsfree link.

-Adam
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Old Mar 22, 2007 | 01:54 PM
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Originally Posted by weedeater
You probably need to go look in the settings and make some changes. Settings/Connection/Bluetooth/Device History(?)/HandsFreeLink Options, and check that everything is set to Automatic (AutoAnswer, etc). Basically, it is the phone's responsibility to transfer the audio from the phone to the Bluetooth connection. Yours may have been set to 'Always Ask' or some other thing besides Automatic.

My phone is slightly different, but you should get the idea.
The V3xx defaults to 'automatic' settings on all of the bluetooth options, so I'm guessing that this isn't responsible for the problem for most of us. At least it wasn't the case for me...
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Old Mar 25, 2007 | 11:22 AM
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Essentially the same problems here with two new V3xx's and a '04 TL.

I did get a reply over on HoFo indicating "there will be sw for the mobile in the near future that works MUCH better with the Acura kit". The poster is quite a regular over there and seems to be somehow connected to Cingular, so take it for what it's worth.
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Old Mar 25, 2007 | 01:51 PM
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I use T-mobils version called the V3t and it works fine, i dont see a battery meter in the menu, just signal strength, i beleve the the phone is tha same as cingulars phone in that they booth have mp3' storage and 1.2 mp cams, im not sure if the use the same os though...
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Old Jun 27, 2007 | 01:37 PM
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Anyone ever solve this? I'm having the same issue with my v3xx. Call, rings once and then the sound drops. Open the handset and the sound comes back. weird problem.
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Old Jun 27, 2007 | 02:23 PM
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Well, on acura's HFL site the v3xx is listed as "failed" on voice calling now. Passed all other tests. I guess its up to motorola to issue a new firmware if this phone wants to work properly.
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Old Jun 27, 2007 | 08:44 PM
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Yup. And not only does Moto have to issue a fix, but AT&T has to choose to make it available.

Sadly, not holding my breath.

Given that, I still don't think it's clearly Moto's fault. There seem to be an awful lot of phones that just don't work well with the Johnson Controls stuff in the Acuras of that vintage. You can frequently tell the pioneers by the arrows in their backs.
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Old Jun 28, 2007 | 11:08 AM
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That vintage? Mine is an '06.

Anyhow, the v3xx is a pretty new phone, the hackers over at howard forums are still figuring it out. I'm sure we'll have more firmware choices in 6 months.
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Old Jun 28, 2007 | 12:43 PM
  #17  
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i lose my phone ever 5 months it seem like, good luck !
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Old Sep 15, 2007 | 01:38 AM
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I just got an '07 TL and I am unable to import my phone book. I go to Cellular Phonebook and select to import the entire phonebook and it says that the phone's phonebook cannot be imported with this phone. Have any of you who are using the V3xx been able to import your phonebook? Thanks.
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Old Sep 15, 2007 | 02:47 AM
  #19  
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I had a v3xx, never had any problems in my 07 tl-a, you can't import your phonebook from a v3xx, but everything else worked when I had the v3xx(recently got an iPhone) my dad also has the same setup v3xx and 07 tl-s and he doesn't have any issues if I remember correctly, there was an extra step where I had to allow the HFL special access through the v3xx. Can't remember exactly though sorry.
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Old Sep 20, 2007 | 07:19 PM
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Hey maddogtheta, how about asking your Dad what he did ..... he would be a Hero of many frustarted v3xx users!!!
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Old Sep 20, 2007 | 07:58 PM
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See this thread/post for some info that might help.
How I got some v3xx's working with HFL in a 2004 TL
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Old Sep 21, 2007 | 05:31 PM
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Originally Posted by LGG
See this thread/post for some info that might help.
How I got some v3xx's working with HFL in a 2004 TL
Where did you get the firmware to flash? I have all the tools, I just need the firmware.
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Old Sep 21, 2007 | 06:00 PM
  #23  
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Found it
"Success! I have an unlocked version of AT&T R26111LD-AS_U_96.BO.OAR (Stock) and I am able to flash back with my unlocked Cingy R26111LD_U_96.71.95R (Stock backup). Links in a minute

Edit: The files have been uploaded to the 4shared site in the CingularATTv3xxLD folder. They are inside the MP folder: http://www.4shared.com/dir/3419066/4...1/sharing.html

You will see a part 1 and part 2. Part 1 contains the ATT LD_AS stock unlocked flash & part 2 contains my Cingy LD stock unlocked flash. Both files contain a readme that you should go over before the upgrade (if you miss step 1-run a backup first Smile. "


You'll need a copy of RSD lite to flash though.
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Old Sep 21, 2007 | 08:04 PM
  #24  
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Originally Posted by geekybiker
Where did you get the firmware to flash? I have all the tools, I just need the firmware.
I didn't go the re-flash hackery route, though I did research it and am certainly not beneath it and it wouldn't have been my first crack at phone hackery.

(When I was looking last weekend, the upload you refer to wasn't there yet. There was also some open question about whether people were getting it working. I also had some concern about bricking the things and figured why should I risk bricking the things because AT&T/Moto are jerks about making an update available?)

In some ways I wish I had gone that route. Assuming it went smootly, I surely would have saved some time and some hassle. But I think AT&T/Moto deserve the pain/cost of the warranty exchange on otherwise fine phones for being such complete creatins about making a simple flash update available.
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Old Sep 22, 2007 | 06:27 AM
  #25  
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Thumbs up Updated V3xx Cingular/ATT Software Works!

I recently exchanged my older v3xx att phone for a newer v3xx. The newer phone by the way has the att logo on the keyboard and came with a newer software package on it S/W Version "R26111MLD-AS_U_96B0.0AR".

With this phone I can now DIAL without any issues. The only unfortunate aspect is that there is no Address Book download available s of yet.
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Old Sep 22, 2007 | 08:28 AM
  #26  
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The '04 HFL doesn't support address book, so I got past that...
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Old Sep 22, 2007 | 08:43 PM
  #27  
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I successfully flashed my R26111LD_U_96.71.95R att phone to the new firmware in that link. Works great. FWIW, there are two branches of the v3xx hardware. if you dont have the same firmware as I do, please do not attempt to flash this to your phone. You WILL brick it.

Update is supposedly unlocked, (though I haven't tried it yet) Ill have to look into the SEEM editing again though with the new FW.
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Old Sep 22, 2007 | 10:14 PM
  #28  
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Originally Posted by geekybiker
I successfully flashed my R26111LD_U_96.71.95R att phone to the new firmware in that link. Works great. FWIW, there are two branches of the v3xx hardware. if you dont have the same firmware as I do, please do not attempt to flash this to your phone. You WILL brick it.

Update is supposedly unlocked, (though I haven't tried it yet) Ill have to look into the SEEM editing again though with the new FW.

Could you explain about the two branches of v3xx hardware? I have a v3xx that I bought in February when they were relatively new and Cingular branded. I have the firmware R26111LD_U_96.71.95R. I haven't made any changes to my phone and it is still locked. I have only had my TL for a week and have had no problems with the HandsFreeLink the little I have used it, but my phone has been dropping calls like crazy lately so I would be interested in flashing to the new firmware in hopes of improving that. Can I do this with the linked firmware using RSD lite?
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Old Sep 22, 2007 | 11:34 PM
  #29  
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Originally Posted by Redmen34
Could you explain about the two branches of v3xx hardware? I have a v3xx that I bought in February when they were relatively new and Cingular branded. I have the firmware R26111LD_U_96.71.95R. I haven't made any changes to my phone and it is still locked. I have only had my TL for a week and have had no problems with the HandsFreeLink the little I have used it, but my phone has been dropping calls like crazy lately so I would be interested in flashing to the new firmware in hopes of improving that. Can I do this with the linked firmware using RSD lite?
If you have that firmware, you should be able to use the linked firmware. There is another ATT v3xx that uses a different firmware. I can't remember the number, but it is incompatible. I can't tell you a whole lot more. I just remember looking into FW and Seem editing the v3xx and hearing about 2 seperate FW phones early on that people bricked trying to use the other firmware. I guess I am just assuming its different hardware.

As for your problems, the issues with the firmware you have it that on outgoing calls the phone drops the link to the HFL but maintains the phone connection. You have to flip open your phone to regain audio over the HFL. Dropping calls all together is a different problem.

If you are not having issues with your phone and the HFL I would reccomend not to flash the phone. There is always some risk involved in a flash. If you still want to go ahead and try the newer firmware make sure you back up your contact list and all your media through mobile phone tools or similar.
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Old Sep 22, 2007 | 11:38 PM
  #30  
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Oh, and check out www.howardforums.com if you really want to find out all the details. I'm a n00b when it comes to this stuff.
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Old Sep 22, 2007 | 11:40 PM
  #31  
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Originally Posted by geekybiker
If you have that firmware, you should be able to use the linked firmware. There is another ATT v3xx that uses a different firmware. I can't remember the number, but it is incompatible. I can't tell you a whole lot more. I just remember looking into FW and Seem editing the v3xx and hearing about 2 seperate FW phones early on that people bricked trying to use the other firmware. I guess I am just assuming its different hardware.

As for your problems, the issues with the firmware you have it that on outgoing calls the phone drops the link to the HFL but maintains the phone connection. You have to flip open your phone to regain audio over the HFL. Dropping calls all together is a different problem.

If you are not having issues with your phone and the HFL I would reccomend not to flash the phone. There is always some risk involved in a flash. If you still want to go ahead and try the newer firmware make sure you back up your contact list and all your media through mobile phone tools or similar.
I really haven't used the HFL enough to determine if there are any problems or not and the call I have had have mostly been incoming calls. The dropped calls I was referring to actually have nothing to do with HFL, just in general when I use my phone at home, etc. I have just read that updating firmware will sometimes improve reception and drop calls issue.
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Old Oct 17, 2007 | 11:02 PM
  #32  
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I'm getting warranty replacements

Originally Posted by Aristides
I recently exchanged my older v3xx att phone for a newer v3xx. The newer phone by the way has the att logo on the keyboard and came with a newer software package on it S/W Version "R26111MLD-AS_U_96B0.0AR".

With this phone I can now DIAL without any issues. The only unfortunate aspect is that there is no Address Book download available s of yet.

After getting the runaround from Motorola and AT&T about getting a software update, I went to an AT&T Wireless store and asked them about it. The salesman put my SIM card into a new AT&T branded V3xx and walked out to my car with me so I could test it. It worked!! I was able to make a call just fine. I verified that the new phone had the newer software. I asked if there was a way he could update my phone, and he said there wasn't. He suggested I call warranty repair (800-801-1101) since my phone was less than a year old.

I did call, and after the agent spoke with his supervisor, he said I could get a replacement phone for me and my wife. The replacements will be refurbs but they will be AT&T branded and should have the new software. They don't ship them with battery covers, so I guess we get to keep our Cingular branded covers.

I agree that a quick software update could have saved a lot of trouble, but I'll be happy when I can use the HFL in my '05 TL!
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Old Oct 18, 2007 | 04:23 PM
  #33  
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I haven't had a single instance of outgoing calls dropping audio since I flashed my phone with the new firmware almost a month ago. I think its fair to say that the HFL problem is solved.
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Old Dec 4, 2007 | 12:28 PM
  #34  
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Howdy. New here. Same problem with my '04 TL and the Razr 3xx. After countless calls and getting AT&T to replace the phone twice, I finally got one with the updated software. People at AT&T and even Motorola whom I contacted knew nothing. Moto said there were no software updates for this phone. They just don't know the facts. HFL now works correctly. If you are still stuck with this problem, get them to give you a new phone. Get it escalated above the first level of tech support if you have to and give them a link to this thread. Thanks to all of you who stayed on the issue and posted the solution here.
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