For all of you having tire issues (either flat spotting, or vibrations in general), this is just a reminder to take 5 minutes out of your busy schedule tomorrow to call Acura to report your issues (if you haven't already).

The number of complaints they document does really seem to matter, and nothing will happen unless we band together and all do this.

Don't forget to list each and every tire issue separately, and be specific.

Acura Client Services: 800.382.2238

 

Bump

 

I believe ACS has got piles of complaint with my VIN.

 

just called

 

What was their response (or lack thereof?)

 

Called yesterday.

 

I just got off the phone with my dealer. They told me the problem is abundant and that the "new" TL's arriving NOW off trucks are coming with a different tire. I'm having mine replaced next Monday "NO CHARGE".

 

Details please!

I called yesterday.

 

As you know, I just called to ACS and my dealer, they denied the new tires.... I really hope my dealer will tell me the different story on Friday. They frequently change their answers all the time...

 

I called and *****ed for a 3rd time after having them balanced again. The service manager said to call the Acura support number. He then called right back and said he just learned he can replace them with Michelin Pilot Sports.

That's it.

 

Jimmyz, Thanks for the info, much appreciated. When you can, find out if this was a dealer thing, or Acura Corprate.

Appreciate your help, we are all frustrated.

 

I just got off the phone with ACS. They did not even ask for my VIN, Name, Mileage or anything. Once I told him my concern he said they have been "overwhelmed" with complaints and it is in Aura's "line of sight" as their number one priority. He said Acura would make an announcement but he did not know when or what it would be.
I purchased the extended warranty that covers complete tire replacement for the first 36 months; whether factory tires or personal replacements. The ACS rep told me I may get a faster response if I pursue replacement throught the extended warranty. I am calling them right now.........