Anybody ever heard of a dealership being willing to take a vehicle back? I'm not meaning due to the lemon law or buyer's remorse or anything like that. Just to accept it back because the customer isn't happy with the car. I would be willing to buy something else off of their lot.

So basically they give me a trade value equal to what I paid for the car, zeroing that deal out and I start over with another car. I bought the used/certified car a month ago and it's been in for service twice already for rattles. I'm scared to think of the amount of rattles it's going to have a year from now.

The benefit to them would be customer satisfaction and trying to retain future business, while at the same time they still sell me a car. Obviously they're not obligated to do anything like this. I'm just wondering if anybody has ever heard of such.

 

I have heard of some dealers accepting the car back in say 3 to 5 days perhaps, but a month never. If the rattles are being fixed, they should not come back. Plus there are threads and DIY's to combat the rattle problems. Good luck returning your car.......

 

I realize it would be a long shot and I'm not even sure I want to try it. I was just wondering if it was even an option that's ever been done before.

 

The dealer would take it back as a trade-in with a much lower price than you paid. Get the rattles fixed and be happy with your car.

 

California has no grace period for car returns, and I'd assume its the same in most other states. Get the rattles repaired -- your wallet will thank you later.

 

There's only a grace period for door to door sales because the dealership dont come to your for business you come to them. My dealership has taken plenty of cars back but it's just like "dj5"said you're going to be trading it back in. They wont give you what you paid because they would be paying more than they did when they initially traded or purchased it. So you might as well keep taking it back for the rattles especially if it isnt costing you anything cuz trading it back in will cost you big time. Plus squeaks and rattles= pre-owned car, even if you buy it brand new eventually it's gonna start making noises. When you're dealing with a metal object with plastic and metal moving parts it's inevitable.

 

All cars have rattles period. But there are some rattles that are just intolerable. I doubt the dealer is going to take the car back just for annoying rattles.

 

Same here

 

the car lost $2000 value when you drove off the lot with it- still want to trade it in?
And the new buy will be a new sale with new financing fees and paperwork bs fee

If you were a major fleet buyer- say 25 new cars a year you buy or lease from them and do all the service there for all the cars...that might get some goodwill from the Sales Manager and dealership owner,,,otherwise I have to ask- What color is the sky in your World?

Its a CPO car so warranty is covering all this right?
See the garage section for DIY rattle fixes
Does the stereo work?? Turn it up louder

 

When I bought my 2007 Type S, it was originally purchased in July/August 2008 and returned to the dealership in October 2008 because the owner didn't like the paint job!!!! He then turned around and bought a 2008 Type S (same color). I couldn't see what was wrong with the paint job, but he got Acura to eat the car.

 

Steven your example is exactly what I was wondering about. So in this guy's personal opinion the paint wasn't right. The dealer may say it's right, but if the customer doesn't then you have nothing but an unhappy customer. This guy quite likely would have never shopped there again.

So by going out of their way to make this guy happy, the dealership ends up with 2 happy customers instead of 1 unhappy customer.

I've had my car for a little over 30 days and put maybe 700 miles on it. They could put my car back on the lot for exactly what it was listed at a month ago and lose nothing on the deal. I wouldn't be asking for a refund, just an exchange so really it's a wash with me buying another car from them.

And 01tl4tl, finding out if there was such a world was the point of this thread. Masking poor build quality by turning up the radio is not a solution in my opinion.

 

DeDe DEEEEE
I meant that you will discover all cars have rattles and your gen3 is no exception
Plastic on plastic and metal makes noise!!!

Have them fix what they can, do the rest yourself from the rattles DIY section here and turn up the radio because nothing in life is perfect

If you really think you have the pull to make a car swap- walk into the sales managers office and tell them- let us know the results~

 

how is it a wash?
they finally managed to unloaded a pos rattle trap on a customer!!-
why go thru that nightmare again!!
End of sale- done- dont care afterwards how you feel about the deal- tough luck-
buyers remorse--should have test driven and had a mechanic look it over for you
so any problems were addressed before sale closed

thats the dealer opinion of the matter

You dont know if the other scenario was a major buyer from that dealer and had some pull. It does happen~

 

There's has to be more to the story than what Steven summed up. As for the OP...I would be shocked if they take it back and give you another identical car. Only way I see that happening is if it falls under the lemon law due to them not being able to fix the problem. I guess it doesn't hurt to ask though.

 

Consider this.. the dealer is protecting themselves..

The chance of you taking possession of another car is slim because you're concerned with all the taxes and fees you'll end up paying on another car.. even if they do square a deal where your out-of-pocket expense stays the same.. they know you like the TL and aren't likely to trade it back.. knowing you're willing to gamble on fixing the issues.

So why did they offer??? because if you ever try to pursue a case against them in the future saying "they sold me a POS!" ... they can always say... we offered him to trade it in for another car on the lot. Showing that the dealer played ball and you assumed liability by not taking offer. case closed. Trust me, been through it. Either way.. c'est la vie.. live with it and move-on, no matter your decision.

 

Guys, all of you make excellent points. I was really surprised when they presented this Type S to me. Plus, I looked at them and said, "Really???? Acura ate this car?" It shocked the living daylights out of me. I'm not sure if he told them he would buy a newer Type S if they ate the car or not. But all I know is that they gave him full credit for the 2007 (which I now own) and he put in more money for the exact same Type S in a 2008 model.

 

How does that make any sense for the dealer? I mean honestly what do they lose? You already bought the car...
If your hoping for them to think about making you happy in order to ensure getting your business again in 5-10 years... its not a concern for them.

Pretty much the only option that you have is to take the car in and have them fix the rattles...

 

Here's my story. Bought a new base 2008 NBP in June and after a month there were white spots on the trunk lid and rear qtr panel. I made multiple trips to the Dealer without a solid fix (repaint,polish etc) because they couldn't explain the spots. I polished, waxed and still no change. I told them to wax it up the best they could and I was going to trade it in on a new Lexus. That got their attention fast. They had a 2008 WDP Type-S on the lot they offered me at a good price and gave me a little over blue book for my trade-in. I took it in the shorts financially, but I couldn't live with the spots or repainting a car that was only 3 months old. I doubt they'll offer to give you what you paid for the car if you trade it back in. Good luck.

 

WoW very interested to see what happens. I think you should go to the dealership and try and find out. The worst case is they say NO. Good Luck.

 

If this were a brand new car- lemon law is only in an extreme case of mechanical defect that cannot be fixed with the car in the shop more than 3 times and more than 30 days in the shop- buts its not!!!
Its a USED car- Caveat Emptor~~
And its just a few rattles,, which every car has these days-its just how soon
Fix those and its good to go- the car doesnt seem to gain any rattles later
Its not like the steering wanders over every bump or the brakes dont work...

I dont care how much you paid for a car- unless its a Bently dont complain about the noises- there are fixes on here listed for most of the known rattles
Cars are hastily assembled parts that fit ~most of the time~...

Sure a dealer will take a car back,,,, while bending you over on fees -sales commissions- paperwork cost etc etc IF you are putting out more cash on another car from them
and they want to make themselves happy twice!!
You- they dont care about you as a single car buyer--talk to me when you buy 25 cars a year!!
The price you paid was so jacked up they have room to play if needed~
If you are the right customer~

 

I once bought a nissan frontier...I was used to four cylinder honda manual transmissions. Needless to say I was miserable within 2 days and visiting my salesman telling him how much I hated the car. After a month I couldn't take it anymore...I turned it back in and took a 3 thousand dollar loss. AND that's only because I made friends with the salesman and he told the dealership I was his nephew. Given, it was when gas started going up and it was a used truck to begin with. This is how I managed to pay over 400 bucks a month for a 04 EP3.

On one hand, they will probably love the idea of another sale and commission, on the other hand they will probably treat the car as a normal trade in. Getting full value back with no loss for thinking the paintjob wasn't good enough sounds like an exception, no the rule.

Good luck!
J.

 

for all we know there really was defect in the paint-
the way the story gets relayed or viewed or overheard from a salesmen (often known to stretch the very limits of Truth to gain your trust) and that omitted any part of fault on acuras part....and it looks like acura hooked the guy up

Would you admit there was a screw up deep inside the layers of paint?,,or maybe the car had been repaired and it not reported??

 

so Rod- what did the Sales Manager have to say? are you driving a different car now?
what did it cost to do?

 

I haven't decided what to do yet. I had planned on driving it a good bit over the weekend to help decide but got too busy. I'm about to make another service appointment for tomorrow or Wednesday for some squeaky brakes, so I'll make up my mind by then if I'm going to pursue this.

The brakes are nothing new. I just forgot to mention it to them last week b/c I was so worried about the rattles. Although they're not covered under warranty, I'm thinking they should replace the pads for free since I just bought the car last month.