Just got back from Oakland Acura Service.

I had this laundry list with me:

1. 2 License plate screws and nut stripped.
2. Battery cover loose.
3. Memory lost twice.
4. Slight vib at 50 - 55 mph.

The service guy is rescheduling me next Sat. to check the vibration problem. Said they are overbooked today. Need to come back too for the replacement license plate clip and the broken battery cover (clip is broken so it is loose) which they have to order.

Of course the mem issue can't be replicated since it takes time for the settings to "disappear." So he can't diagnose that problem.

The rep did not even test drove the car. He just re-sched me for next Sat to have that checked. They don't have a tire balance in the shop. So if they will have it re-balanced it has to go to an outside tire shop.

Needless to say. I'm not going to this dealership for servicing. I thought I'll get better service since I bought the car there.

Hopefully, they will get my parts by next weekend.

 

Doesn`t sound like a fair dealer. Did you make the appointment or just drove in? As far as the tire issue goes, they should have that set up BEFORE you brought the car in

 

Had you actually "scheduled" a visit beofrehand or did you just "drop in"? It sounds like you were a drop in. If so, then you got the service you deserve. If it was scheduled and all they did was re-book, then they were not fair.

 

I spoke with my Sales person Friday about my issues and he asked me to come in today (Sat) at 8:30. To me that is a booking not a drop in.

 

Mr Tech, I would get back with your sales guy and ***** a bit.

However, I would not assume that he talked to the service people, but just said come on in at 8:30 thinking they could get you in that day.

 

Agreed. I used to sell Hondas and the communication between the sales and service department was very very poor.

I'd deal with just the service desk guy from now on.

 

Yep, don't believe ANYTHING a sales guy says. Sounds like he didn't communicate with the service tech but rather tried to "fit you in". Sorry to hear about your run around. Hope it goes well next time.

 

Which salesman did you talk to? Jai? John? Robert?