Dealer misquoted service price, what should I do? I already agreed to the job
#1
Dealer misquoted service price, what should I do? I already agreed to the job
I brought my TL to the dealer to have its CEL diagnosed. My service adviser told me that I needed my heads worked on at a price of ~$2100. I asked him if that price was for both heads, and he said yes, so I agreed to the job.
I spoke with the technician, and he told me that the price was for just one head. The thread I started on the issue is here.
https://acurazine.com/forums/3g-tl-problems-fixes-114/suggestions-stiffer-valve-springs-random-misfire-overrev-855462/
At first, I told them that it was no problem because I thought I'd just let it go because fixing one head would solve the problem. The tech thought that only cylinder 6 needed work but when the machine shop checked the head, they told him that all the exhaust valves were bent, which means that potentially (or probably) all the exhaust valves in the other head are also bent (but not as badly as the ones in cylinder 6).
Anyway, I was thrilled when they told me they could do both heads for ~$2100, but now that I've found out it was a mistake, I'm not sure what to do. Should I contact Acura Client Relations to see if they can help me? What would you do?
Thanks in advance.
I spoke with the technician, and he told me that the price was for just one head. The thread I started on the issue is here.
https://acurazine.com/forums/3g-tl-problems-fixes-114/suggestions-stiffer-valve-springs-random-misfire-overrev-855462/
At first, I told them that it was no problem because I thought I'd just let it go because fixing one head would solve the problem. The tech thought that only cylinder 6 needed work but when the machine shop checked the head, they told him that all the exhaust valves were bent, which means that potentially (or probably) all the exhaust valves in the other head are also bent (but not as badly as the ones in cylinder 6).
Anyway, I was thrilled when they told me they could do both heads for ~$2100, but now that I've found out it was a mistake, I'm not sure what to do. Should I contact Acura Client Relations to see if they can help me? What would you do?
Thanks in advance.
#2
AZ Community Team
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For that kind of money, I'd consider an engine swap.
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serbj (05-18-2012)
#3
They gave me that as an option (another engine with like 15k less miles) but I don't want someone else's used engine. Plus, I wanted stiffer valve springs installed so that this wouldn't happen again. Also, they're already done with one head, so I can't really change my decision =)
#4
Drifting
iTrader: (1)
If you agreed and it's in writing, then you are under contract to pay that price. Anything over $500 must be in written contact, assuring genuineness of assent. Anything below $500 is okay for verbal agreement. If you signed already, get ready to dish out.
What caused you to bend your rods anyways? Did you get water in the intake? I would feel 100% more comfortable swapping for a used engine with <15k miles rather than getting head work done from a dealership. How long do they warrant their labor?
What caused you to bend your rods anyways? Did you get water in the intake? I would feel 100% more comfortable swapping for a used engine with <15k miles rather than getting head work done from a dealership. How long do they warrant their labor?
Last edited by LoveMyTL-S; 05-17-2012 at 08:01 AM.
#5
Suzuka Master
I brought my TL to the dealer to have its CEL diagnosed. My service adviser told me that I needed my heads worked on at a price of ~$2100. I asked him if that price was for both heads, and he said yes, so I agreed to the job.
I spoke with the technician, and he told me that the price was for just one head. The thread I started on the issue is here.
https://acurazine.com/forums/showthread.php?t=855462
At first, I told them that it was no problem because I thought I'd just let it go because fixing one head would solve the problem. The tech thought that only cylinder 6 needed work but when the machine shop checked the head, they told him that all the exhaust valves were bent, which means that potentially (or probably) all the exhaust valves in the other head are also bent (but not as badly as the ones in cylinder 6).
Anyway, I was thrilled when they told me they could do both heads for ~$2100, but now that I've found out it was a mistake, I'm not sure what to do. Should I contact Acura Client Relations to see if they can help me? What would you do?
Thanks in advance.
I spoke with the technician, and he told me that the price was for just one head. The thread I started on the issue is here.
https://acurazine.com/forums/showthread.php?t=855462
At first, I told them that it was no problem because I thought I'd just let it go because fixing one head would solve the problem. The tech thought that only cylinder 6 needed work but when the machine shop checked the head, they told him that all the exhaust valves were bent, which means that potentially (or probably) all the exhaust valves in the other head are also bent (but not as badly as the ones in cylinder 6).
Anyway, I was thrilled when they told me they could do both heads for ~$2100, but now that I've found out it was a mistake, I'm not sure what to do. Should I contact Acura Client Relations to see if they can help me? What would you do?
Thanks in advance.
#7
Race Director
Uh oh, another internet lawyer... what are you basing this on?
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#8
AZ Community Team
Join Date: May 2007
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.... The thread I started on the issue is here.
https://acurazine.com/forums/showthread.php?t=855462
.....
https://acurazine.com/forums/showthread.php?t=855462
.....
Bottom line, iirc, he mis-shifted. Pretty sure that is correct, but read the thread just in case I'm mistaken.
#11
If you agreed and it's in writing, then you are under contract to pay that price. Anything over $500 must be in written contact, assuring genuineness of assent. Anything below $500 is okay for verbal agreement. If you signed already, get read to dish out.
What caused you to bend your rods anyways? Did you get water in the intake? I would feel 100% more comfortable swapping for a used engine with <15k miles rather than getting head work done from a dealership. How long do they warrant their labor?
What caused you to bend your rods anyways? Did you get water in the intake? I would feel 100% more comfortable swapping for a used engine with <15k miles rather than getting head work done from a dealership. How long do they warrant their labor?
I accidentally shifted from 2nd into 1st instead of 3rd causing the engine to rev to 8300 rpm causing the pistons to hit the valves.
My service adviser gave me the price. He later apologized saying that he thought the price was for both heads.
#13
Advanced
#16
Race Director
_____________
OP, I agree that since the SM admitted he did indeed tell you it was for both heads, they should honor that quote. However, you also admit that once you were informed of their mistake, you said "At first, I told them that it was no problem". That may cause you some problems.
I would continue to press them to honor the SM's quote and politely and professionally take your case "up the chain" at the dealer and also start a case with ACS. Good luck to you.
Last edited by nfnsquared; 05-17-2012 at 08:27 AM.
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JJH (05-17-2012)
#17
RAR
Have you asked them to do both heads as agreed? Have they pushed back on doing both heads? I dont see what the problem is unless you've had some resistance. Escalate to client services only if needed.
#18
wow, u must have shifted really really hard cuz i have never been able to do that with all my MT cars unless the speed is really low.........oh well maybe i am a weak shifter!!!
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