rhafikjaan

got that 07 type s..sexy car btw..but the rear speakers still rattle..so one day i decide to take it into Paragon Acura (worst decision i made in my life)..just remember that before i took the car in for the repair i had hidden my little cousins phone between rear seat (where you clip in the seat belt)..

FIRST VISIT.

i take the car in for the speakers and because the steering would sometimes make a whining noise. i get a call 4 hours later from Kevin saying oo we need the car till tomorrow because it takes a whole day to remove the seat blah blah and i say ok thats fine. the next day i go in to pick up the car and he tells me the repairs were done and also lets me know that my car was ticked because of an expired meter. he offered to pay the ticket or an oil change. i said i wanted an oil change and that detailing service. he agreed to it. i start the car and the speakers are the same so i go back inside and i let him know he goes like oo the wool felt must have fallen back down when they were putting the decklid back in. so he tells me to bring it in next time. i said fine ok. as drive away in about 30 mins the the steering makes the same whining noise i call him on the spot and he says he will take care of it the next time i bring it in.

SECOND VISIT.

so again i take it in for the speakers and steering whine also new to the list were the side mirrors motors (they would make a clicking noise when moving them around ). so he tells me he needs the car for 2 days. i pick the car up. mirrors were good but speaker were the same and somehow my front driver side speaker sounded blown. so i leave and call him later he goes like wow bring it back in and ill replace the speakers.

THIRD VISIT.

i take it in get a call later on the day and he tells me he needs to order new speakers bla bla..so the car was there for a week. i get it back and he said he replaced the subwoofer and front driver side speaker..but i felt nothing different. so i get mad and leave

LATER ON...

im like oo snap what about the phone i had hidden between the seats. im thinking i got robbed..but when i can out to the car and checked the phone was in the same spot not even moved one inch..Paragon told me they had to remove rear seat to get to the speakers..little fishy right...

I CALL

the next say i call acura client service i tell them about the situation ( no help btw) i get a return call from the 800 and the woman tells me she spoke with the manager and i can take my car in the next day.


FOURTH VISIT.

i take the car in and Kevin is sure he will get it fixed this time. i get the car back the next day and he says all the speakers were replaced. i drive away and the cars doing the same thing. at this point im starting to think im crazy or something so i show the car to other mechanics and they conform the speakers are rattling..

the next say i woke up pissed and the whole day i was trying to get in touch with the manager and somehow hes always in a meeting. the second day i call and hes still in a meeting i tell them to let him know ill be there in an hr so i and hes still in a meeting..

i just told kevin to take care of the ticket and that i wouldnt be bringing my car back and left..THE END..


what to do now? who do i call?

oo and the time when they had the car for a week ever since that my rear brakes sound like they are scrapping something even when they are not applied..they say they didnt even remove the tires so idk

princelybug

iTrader: (16)

Call ACS, and possibly the BBB, then go to a different stealer.

twinspool

iTrader: (5)

bro.. get your money for the ticket and pay it yourself.. If Kevin never got the items needed to be fixed, fixed. What makes you think he will be paying that ticket???

I am glad I read up on Paragon before taking my car in there for repairs.. REad too many bad reviews...

I am reading Acura of Westchester is the place to go..

rhafikjaan

but shouldnt they pay for the ticket sinces it was there fualt and whats bbb what good will it do me...im so pissed right now they wasted my time

dwb993

iTrader: (13)

Cut your losses and move on to another dealer.

libert69

iTrader: (7)

fu*k paragon. Bring it to my house and ill fix the rear rattle in less then an hour. small fee ofcourse lol

blacktsx05

iTrader: (1)

i find it that alot of times the dealer is lazy...i once marked all my tires because they were getting rotated and brought my car in for oil change and tire rotation and they never rotated the tires and when i picked up the car i pointed that out and i ending up leaving with free service and a honda care kit lol

Bucks13

I think he means get the $ from the dealer for the ticket, but you turn it in yourself...you can't expect them to follow through on the submission...

Scotten

Make sure when Acura Corporate calls, you give them your honest opinion.

flyromeo3

also, mention to corporate about the parking ticket.

Phambam12

sounds like they just drove it around to impress the ladies n bumped the music to blow out the front speaker.

i read it only once tho and its early so..

haha thats what it sounds like to me tho

Phambam12

its like that episode of seinfeld at the drycleaners.

they're supposed to wash the clothes but they wear it around n jerry catches them.

Majofo

I have no idea why members who have read about these notorious service shops, still go there. Take Bert up on his offer.. give Bert your monies, women & booze!

rhafikjaan

just got off the phone with ACS spoke with my case advisor and she said she coulnt do nothing about it and that i should take it to another dealer. how do i get in contact with the the big people. like close this place down or something

01clsstock

KN_TL

iTrader: (3)

I'm not surprised that ACS won't do anything. If they are still making money on new sales, they'll keep them around. It's a tough business out there for the auto industry.

Just stop going there and find someone else. The dealer I go to is excellent.

KN_TL

iTrader: (3)

It's funny you say that. Just the other day, I had a TSX pass me and others like a man possessed. I ended up catching up to him since there are lights and 35mph speed limits. It was a used car, stickers in the window with a dealer plate on it. Some salesman is beating a car on his way home.

DMZ

Paragon Acura and Acura of Brooklyn are the 2 worst Acura dealers in the United States.

You might want to check out Rallye on Long Island, Curry up in Scarsdale, or Acura of Manhattan, all have decent reputations.
.
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I hate cars

Make sure everything is documented. There are much better agencies than the BBB to take your problems to. With my 1.5 years worth of troubles and trying to get the car fixed right, I finally won again and getting another new set of tires, compliance bushings, alignment, and balance. I had to stay on them and finally got a lawyer. You can go after many things including their business license. Just make 100% sure you're in the right, it would be a shame to damage or shut down a good business but judging from other reviews they probably deserve it. There's a difference in bad service and outright lies.

buterican

Hey I just bought a Tl TYPE-S and when I left the dealer My car was making a knocking sound and the AC was not even cold enough and the car needed an alignment. I called them back and spoke to the manager who told me GO THROUGH YOUR BUMBER TO BUMBER WARRANTY TO GET IT FIXED, Anyway to make a long story short I left Negative Feedback on DEALERATINGS.COM and put in a complaint throught the BBB and guess what? Got a call in 1 day from his boss and I had everything fixed and my front brakes and back done also in return for positive feedback. Try it dude it worked for me.

Souljah

Here's where you messed up.... three times.
After the first time they didn't do anything. Stand and watch them do it the next time. It's a dick move, but at the end of the day... do you really care if you pissed them off to get your shit was done properly?
They can give you all the bullshit in the world that you can't go back there, but you can.

If the second time they appear to be chickens with their heads cut off, just bring that to their attention and get your shit paid for. Tell them to ship the parts to another dealership. If they are not up to par... why go back four times?

-Only you can prevent forest fires.

AMUA6

iTrader: (7)

rhafikjaan

yea bro ima do just that and as for bbb ill be doing it tonight

rhafikjaan

lol i know i messed up i just never had time to wait there but i had time to drop it off and sheet it was my fault tho im going to rallye acura this coming week

narnia

I like to deal with Chris Grant at Rallye, he's a good guy.

rhafikjaan

we shall see about that on monday lool thanks tho

blkonblk05TL

good luck to you sir.
frankly in my opinion (and experiences) ACS is the biggest joke in the world. if it wasn't for the dealers i've been to taking good care of me, i would never consider owning an acura again because of ACS. i've never had any manufacturer give me the run around like them. when i had issues with my subaru sti's motor, or when i had issues with my evo mr, a simple phone call to corporate solved all the issues i had that the stealership wouldn't touch.

i hate the fact that such a company doesn't really stand behind their products in the problems i've had and what it sounds like the OP is going through.
on the other hand ACS has bent over backwards for my mom.. but that's good for her.

screw ACS.

/rant

YeuEmMaiMai

wait, what? you had multiple bad visits and you still went back? should have brought your own tube o' lube with you to make it less painfull. I would have been done after the first visit myself.... especially after reading this forum.....

CubanLynx84

iTrader: (2)

I used to go to paragon but their a bunch of asses over there. My car threw a code that was actually a TSB. They said they fixed it, yeah right my ass they did!! I took my car out to Island Acura in Wantagh. I got great service there worth the drive from Yonkers. I'm on the fence with Curry Acura. I heard good and bad about them, and as for Acura of Westchester my boy keeps getting docked around every time he goes there and he bought his tl from there too.

nj2pa2nc

suggestion: go to the dealerrater website and write a review about the dealer so others will know.

rhafikjaan

hi people i went on dealer rater and also bbb..now we wait lol

TheChamp531

iTrader: (3)

Drive it too Houston and John Eagle Acura will fix it for you.

rhafikjaan

chill thats too far

wrxyboy

iTrader: (2)

atleast you have different stealerships to go to. There is only one here and that means you are pretty much at there mercy.

LessisBestmakingendsmeet

this

nj2pa2nc

did you write anything on dealerrater. I just looked at it and it was not there.

rhafikjaan

yes i did its going live on the 16th

05TLdcc

Yeah John Eagle Acura is the best place i've ever gone too, the dont screw with you.

Idk, NYC to HOU? pshhh not that far

stillhere153

iTrader: (1)

PARAGON WORST ACURA/HONDA DEALER IN THE EAST COAST period

Getting Hosed

+1,000,000,000

My experience with ACS is also woeful, I think they're entire job description is simply to BS with the customer until they give up and go away.

ACS has even tainted my opinion of Honda, which is bad for them because my driveway has about 5 of them in it at any given time... and i'm afraid that number may start to dwindle in the near future.