skads_187

I just recently purchased a used certified 2004 TL from an Acura dealer. Just wanted some thoughts on this.

There is a few points where I want to complain, mostly the fact that they didn't give me any mats, when I remember seeing them the first day i test drove it. I'm guessing someone stole them. But they keep insisting that they were never there. I am complaining, but they are taking forever to reply. I wanted the report on the inspection which they still havent given me (want to see % of breaks, etc)

Other than that the experience was pretty good.

However, I read that somoene gave the survey great reviews and ended up getting free tints. Has anyone experienced anything similar?
Or has anyone complained and got a reply on how to resolve an issue?

KaMLuNg

iTrader: (5)

if the car is certified and you bought it from an Acura dealership... i don't know why they wouldn't give you at least the basic floor mats...

yes if you complain you will more than likely get a response because if they care to make you satisfied, they will listen to your issue and try to resolve it... its not like you are asking for a full winter package here...

skads_187

and to be honest, and I know its different here in Canada, they barely budged on the selling price, and all I got out of it was 4 winter rims for free (worth approx. $300).
You would figure they would throw in the mats to keep the customer satisfied.

CarrieLynn

iTrader: (2)

These surveys are used by Honda for Customer Service rating purposes. If you need an issue resolved you should really talk to your salesperson.

Regardless if mats were on your car or not when you test drove it, they should have been provided.

I also have an 04 which had no mats or navi manual, i asked for and recieved both from the dealership. Be stern with them, there is a joke at the dealership that whenever I come in all the salesman hide because nobody wants to deal with me...I get what I want!! Do you need me to go down there with you??? LOL

KaMLuNg

iTrader: (5)

why not then just buy a pair of mats??? since you live in canada you will prob need the all season mats anyway for the snow??? take it as a loss and you got wheels...

skads_187

Actually, I already bought the winter mats and installed them since it already started snowing here. I was just wondering when it comes time for summer, it would've been nice, considering the car cost 22,500$.

CarrieLynn

iTrader: (2)

^ 22,500 and you didn't get mats?? WOW...

skads_187

my thoughts exactly, i had to pay extra because it was white (really rare to find) and with navigation. they usually go for 19,500$ here (Montreal, Quebec).

mista.huynh

iTrader: (4)

$22,500 sounds about right for a Canadian sale.
What colour / how many kms ?

skads_187

white, 75k

chairguru22

white ftw! I also didn't get winter mats but got the protection package, which oddly doesn't include the mats... the trunk tray is awesome though.

Bearcat94

I got a free set of Steak Knives.

And a trip to Cancun. In January. Canadian Residents not eligible.

kneedragger87

I paid $13,500 for my '04 that was certified pre-owned. Had 94k miles when I bought it.

djwoody

Sounds like you got a pretty good deal. I got a white 04 non-navi TL from an Acura dealer in Toronto back in July. It's a 6-speed manual, had 68K (kilometers, not miles) and the Aspec body kit. I paid $25k. It came with brand new TL embroidered mats which are supposed to be part of the "Acura certified pre-owned performance vehicle" package. I'd demand them from the dealer.

Good luck with the car and welcome to AcuraZine

skads_187

wow, 25k, but yeah thats how much they were going for in July, i was looking for one since August, I had a hard time selling my previous one.

Steven Bell

iTrader: (2)

steak knives.....i want steak knives !!!!

CarrieLynn

iTrader: (2)

^ lol, i got two movie tickets, the salesman made it clear that I needed to bring in the survey and fill it out with him though. That is how they get people to give all perfect answers...

djwoody

Yeah, sounds like a lot now but I guess the 3G TL's have depreciated somewhat since the release of the 4g's. I should mention that I got them to include an extended bumper to bumper warranty that covers me for another 3 years and up to 160,000 kms

myron

iTrader: (4)

Cars are cheaper on the east coast of canada too haha wow west coast canadians just get raped by the prices of cars. But we got no salt on our cars so I guess thats a plus. I paid 23.5 for 05 SSM 6 speed no-navi, WITH FLOOR MATS, and a extra set of stock rims with winter tires mounted and balanced. With 90km. And this was private sale too. At the dealership it would be around 26ish, with probably no way to negotiate down.

skads_187

damn, that's pretty good, i paid an extra 1400$ for that, covers me for another 2 years (bumper to bumper). powertrain extension was already included.

shftl

If it's certified they should have given you the summer mats that match the carpet. I have the all-weather mats, and they work well, but if I lived anywhere in Canada east of BC I would get the Weather Tech floor liners. They now make them for 3G TLs:

http://www.weathertech.com/store/mvp...ustomerVehId=0

skads_187

update: I spoke with the used car salesman (manager) he found the 2 front mats that were originally with the car. Missing the back ones now.

ladiesman217

i paid 28500 for an 06 white AT with navi and 56k kms back in early september, and stupid me added the a-spec skirt pkg straight from the dealer for an extra 2500. man i hit myself nowadays cause i see type-s models goiing for the same price

Acura Cake

when i bought my TL it didnt have any floor mats, the day i picked it up it has acura mats that are too large for the front, i think they are from an MDX or something