I just got my 2014 Acura RLX over the weekend. Everything works like a dream except I am not getting traffic info.

I dont see any traffic info on Navi map. Check on Traffic incident info and it says this car has no traffic info.

Anyone know how to get it working?

Thanks

 

While I can't speak for the RLX, in there previous gen RL and in my Caddy, you have to actually have to activate it (provided you are subscribed).

You might have to search through the NAV configuration.

 

+1 you need to be subscribed. Did the dealer not subscribe you? In addition, another poster had issues with Acuralink. I suspect parts of it are simply not yet ready for prime time.

 

This is a part of the new Acura Link registration. You are given a choice to choose from the basic package (included free for three years) or to upgrade to two paid packages. The basic package includes traffic information. Once this registration is done, your traffic will start to work.

 

Thanks Colin.
Can I do registration myself or I will have to have dealer do that for you?

Thanks

 

This stuff is all pretty new but it appears that this registration is intended to be done with the dealer, probably in Finance since money could be transacted.

 

Thanks Colin. I called AcuraLink customer care this morning and they were able to enable my service and everything works now.

Thanks

 

Excellent, thanks for that information.

 

Traffic - After the Dealer activated AcuraLink I did not get traffic data - I called AcuraLink and they said my AcuraLink was not activated. After they did their thing there was a new date assigned to AcuraLink and the Traffic Information flowed to the Nav System. AcuraLink personnel had to turn something on at their end. Hope this helps.

 

It seems that the RLX is way more advanced than the dealers!

 

Don't even get me started... it ain't all on the dealers here.

 

I understand that the dealers are at the mercy of numerous entities but when you buy an RLX with all of its features then surely the delivery check list should have caught this non functional item?

Secondly, when enquiries are made regarding almost any car, the manufacturer always tells the owner to refer to the dealer. The dealer is always the middle man in a large corporation so the buyer always ends up by thinking that he has no recourse.

Bottom line: Numerous members on this forum know their cars way better than most personnel in a dealership.

For example: on another thread I was trying to find out who is the idiot or idiots that determined that red rear turn signals were a good idea. There is no way that you could ever get an answer to this because it was an idiots committee and no one person has responsibility. Yes, I did ask my dealer but his response was that he had never noticed. Of course, there is very little evidence that the dealer could tell the difference between an RL and an RLX so I was not suprised at his response.

I understand that you are going to defend the dealer but it was Acura Corporate that puts dealers on a pedestal but doesn't give them any authority to maintain its position. That is why most people hold dealers in low esteem.

 

I don't think that you have all the facts at hand, let me spell them out the best that I can and you tell me what could be done differently.

I was one of three people from our dealership that trained on this system in Phoenix back in March. At that time we had about five minutes of usage on a beta version of the software. Not everything was working.

When we started selling the cars several months ago, the system used to register customers had some "issues". For my clients, I was able to activate the basic package and all of them declined to purchase the subscription packages.

However, Acura provided no workflow at all for establishing these connections. For example, should this be done by the sales consultant? Should it be done by the finance manager? If it's done by either, do they have necessary permissions to reach the screens within the interactive network to do this? (Not everybody has equal level access)

Also, until about a week ago (yes, four months after launch) Acura had no way for us to register and activate these systems in our demonstrator cars. So, there was no way we could even show the connected systems, or the traffic feature on the unsold inventory.

So when you say "forum members know their cars better than we do", they should. We have no way to even try it. In my opinion, the only solution would be to borrow a sold car back from a customer to do training on it. However, since most of them don't have these activated or (at least in my case) have them only partially activated due to the reasons above, there isn't a lot of training that can be done.

 

I'm sorry to read of this, Colin. That's pretty sad that Acura itself has not provided the ability for sales folks to do their job, particularly guys like you who actually do a good job. I simply don't understand how this can be, four months post-launch. It's almost like they don't want to sell the RLX. Or is every automaker like this at some point?

It just seems like a car company shouldn't want to screw up certain aspects of the launch of their flagship car.

 

More evidence that Acura doesn't really want the RLX. Honda probably forced it upon them.

 

I wanted to follow up on this but got a little busy this morning. To DB 22, I wanted to say that any "frustration" that might have been evident in my post was not directed at you. I am, however, frustrated when I read posts like yours that are under informed (and it's not your fault) because you only see part of the story.

Bob, I have been speaking out on this for sometime. In many respects I understood that with the RLX it wasn't going to be as big a problem as you might think. First off, most of our customers for this car have not been all that tech savvy. In some respects, the car already has too much technology for most of them. Secondly, we don't sell that many (as has been discussed ad nauseaum).

However, I also knew that once this system hit the the MDX everything would change. And I believe that this was the catalyst for Acura finally doing more on the training front for this technology. Anyway, I've probably said too much already, I'll probably get in trouble for it.

 

Colin -- I want you to know that a lot of us appreciate your comments and insight. Acura should also care because you seem like the dedicated and honest sales person they should want selling their cars. It is an important way they can stand apart from the run of the mill brand [and sales personnel].

 

Boy does that sound familiar.

 

Colin, thank you for the honest feedback. You are correct in assuming that I did not know all of the facts but I did imply that the dealers are the direct contact with the clients and that the corporation is at fault by not giving the dealers the knowledge or ability to function. You are not alone in this and as long as we keep cranking out MBA's to useless corporate dweebs then the issue will only get worse.

Also, are you stating that you cannot demo the features of the MDX as well, for all of the same reasons?

This is like a Ferrari dealership only allowing their cars to go 30 MPH until it is sold and registered.

 

Yes, but there is a program NOW in place that allows dealers to activate the systems. We haven't done any yet but will soon.