Very strange thing happened to me last night, just after I got my car back from having the CMBS update (though I seriously doubt it was related). After leaving my house I noticed that the NAV screen was frozen, with the cursor at the location at which the car started. And everything else in the center stack except the audio system was frozen. No phone, no audio display in the upper screen, no settings access, no menu access - just the frozen image of a dead NAV screen. So I stopped and restarted the car. No change. Of course, it had to be that at that moment I needed my NAV map to find a shortcut to where I was going and I was effectively lost without it. Since I was late I kept going and tried to find my way by street names, without even a screen indicator to show me my heading. (I forgot that I have a compass in my HUD, so I don't know if that was working.) And I had no cell service where I was so I couldn't use my phone's map guidance. A total loss. In any case, I pulled into a parking lot and shut down for five minutes while I contemplated going back to paper maps and horses. A restart at that point put everything back in order. Anyone else have a total freeze-up like that? Is there any logic by which I could connect this to the CMBS update? Everything seems fine this morning, of course.

 

Wow. After reading about RLX-Sport Hybrid's latest adventure on another thread, I feel like I should withdraw this thread about my annoying freeze-up experience. Pretty minor, I guess.

 

I think with any computer system a bug can show up at anytime. Looks like you did the right thing by shutting it down and restarting. I would not give it any thought unless it happens again.

 

Actually, I can explain the freeze up as a "moment of silence" out of respect for Blackbird's near fatal experience. I am sure the technology has all the Sport Hybrids linked telepathically.

 

Not sure it is the same issue but yesterday on a trip down to San Diego I ran into a partial freeze in the Nav screen. When a 1/2 screen notification popped up indicating my route should not turnoff on an upcoming intersection on the freeway, it just stayed there and the map froze. The other functions seemed to be fine [audio, information etc.]. One annoying thing was that the "no turn notification" also stayed in the HUD. Thirty minutes later i went back to the Nav screen and it found my current position and went back to normal. A little while later the same thing happened again. It was close to my destination so I just let it go. I haven't programed the nav yet but will try it again and report back.

 

I recall reading that the first year RLXs had some pretty bad center stack electronic issues (reboots, freezes, etc.) which were taken care of by an update. But I think gremlins remain. I am also still having frequent (twice a week) "mini reboots" of the NAV ("Lost my signal, please wait...") that clear in 10 seconds or so, and less frequent (once a month) full reboots that take 40 or so seconds to clear. I'm hoping that after all this time they will have another update to make it more stable. Nonetheless, my love for the car is undiminished. Although another full freeze-up of the system may test my patience...

 

My first guess would be that it WAS in fact related to the CMBS update and the car's computer was not finished processing the software update when you left the dealership (either they rushed the install to get you your car back quicker or simply had no idea how long it would take). At some point during your drive home, the processing was completed and the system froze up waiting to be rebooted to finalized the new software's installation. I'm basing this guess on the extremely long time others have reported the Nav updates take to fully load into the system.

If it does not happen again, then the new software being installed and loaded does seem to be the most logical cause of the glitch (to me anyway).

 

Well it seems now that this thread has infected my Sports Hybrid. Tonight I went to the Dodger game. I ran into the same problem on the Nav screen on the way to the game as I reported above. After the game, the top screen just showed the normal warning message.
No option to push OK. The screen wouldn't clear. None of the buttons for Nav, Phone, Info or Audio would work I tried several time to turn the car off and then back on (while waiting to clear the parking lot). Didn't work. If it still persists in the morning time to head into the dealer. I have not had any software updates done nor yet gotten the new Nav CD

All very frustrating. I'm sure it must be some type of software glitch so I'm assuming it is a relativity simple fix. At least I hope so.

 

Oops, sorry.

 

This happened to my 2015 RLX when i first got it. It also did those mini reboots, as yours did a few times. What i did was to go into the developer's menu and made it reload the whole navigation, radio, HVAC, etc software. It took about 15 min for everything to come back up, and it acted like it was just updated using the DVD. I know it just reloaded the current software, but not a single glitch since then. If you would like i can post the way to do it, but i don't know if it will work as well as it did for me. It might also make the whole system inoperable if something happens during the software reload. You will also need the radio code, or you could just hold the power button pressed for 2 seconds when it asks you to.

 

That would be incredibly helpful to all of us! If you would not mind posting, that it would be fantastic! Thank you!

 

No problem! Just remember that it will also reset all setting.......You should also do this with the car outside of the garage, because it will need to acquire the satellite signal, before it starts working again. The car does not need to be running, just to be in accessory mode.

Hold NAV-BACK-MENU simultaneously, and you will enter the diagnostics menu.



After that hold pressed the "Menu" button until you enter the much more detail diagnostics settings mode.



As you can see both the top and bottom screen changed. You want to go to the bottom touch screen and choose the "Version Download" button.




As soon as you press it, the system will reboot and start "re-installing" the software. Just wait until it finishes. Then enter your radio code, or hold the power button pressed for two seconds when it asks you to (you do this if you don't have the radio code handy, because it authenticates the infotainment system with the vin number of the car).
HTH

 

Thanks, pgeorg. Did not know one could do this. Perhaps I'll wait until after I get my NAV update so I don't have to do that twice. But it also sounds llike something you want to do at home (near your home dealer) and with nothing critical planned for the rest of the day (JIC!).

 

Pgeorg - Now that I look at some of those menu items that I have not particularly noticed before, I am intrigued by things like "Neural Setting". Is there any documentation available to us non-dealer-techs that explains all the items in the Diagnostic Menu?

 

I am sorry, not that i know of:-(. The settings on the touchscreen are pretty safe to go through......on the other hand some of the ones in the top screen, not so much....

 

I've had it happen to me. I couldn't even shut the Nav screen down completely -- it remained on after I turned everything off.

I couldn't do much of anything, including open the trunk! I eventually had to use the manual release behind the back-seat armrest.

Overnight, some sort of dead-man timer tripped, and everything reset. But, I'm wondering if it is happening more often, because I get the warning that the nav system lost power and has to reacquire satellites 1-2 times per week.

I appreciate the tip about reloading the software! Hopefully, I can remember it if it happens again.

 

Update. After a week of daily NAV reboots and one total system freeze after the CMBS update, I took the car to the dealer and they decided, after consulting with Acura, to replace the hard drive. One week later, not a single NAV system issue. Whether this is because there really was a hard drive problem or the change coincidently reinstalled/restarted the software I don't know. But I don't think I have ever gone a week without at least a mini-reboot of the NAV system ("Lost power ... Re-acquiring GPS" screen at startup but only ten seconds or so wait). My dealer says they have had good luck with replacing the hard drive for NAV system instability problems. All is well again.

 

Resistance is futile.

 

^^^ Totally strange response, George. This is a car forum, not a gathering of Trekkies. But... point taken!

 

I guess George is pointing out your Borg lineage.

 

I've been having the mini-reboots on a regular basis, too. But, I had only one system freeze, which left me unable to open the trunk, of all things.

I just got my car back yesterday, after 2+ weeks in the body shop. Fortunately, it looks like new. But, I'll pass on a bit of advice: make sure you have the original parts replacement endorsement on your insurance policy.

And something else: the fog lamp/turn signal assembly is about $1100. For some reason, it's unique to the RLX Hybrid. And the LED headlamp? About $3000. Fortunately, I didn't have to replace the headlamp.