AcuraLink App remote start regularly not working
Instructor
Joined: Aug 2018
Posts: 227
Likes: 53
From: Toronto, Ontario
You’re not alone and saying the heated seat will work if the auto button is pushed prior to shutting the car off. However I just heard from AcuraLink and they said the heated seat feature will not work with remote start. And this is consistent with what I’m seeing. Is your heated seat engaging when you use the remote start?
Sorry to be beating this to death but I live in New York and our winters are cold and these remote start features (or lack there of) are ridiculous. This would have impacted my decision to buy this car
2019 RDX Tech SH-AWD
Joined: Aug 2004
Posts: 92
Likes: 26
From: Williamsburg, VA
I had been having a problems connecting to the vehicle for the past two weeks. Kept showing Blocked and I couldn’t Allow. I deleted the app and reinstalled. When I logged back in I realized I had been using the login ID from my 2017 RDX. It still showed my new RDX and VIN (that I entered) and I could send maps to the car, but nothing else. Once I used the correct ID it came right up. (In my case it was the AcuraID, same one I log into Acura Financial.
Skeptic
Joined: Jan 2019
Posts: 1,493
Likes: 428
From: NY Panhadle ©
Burning Brakes
Joined: Sep 2018
Posts: 768
Likes: 171
From: Saint Augustine, FL
Yes, you can use the app but the app has an annual fee attached to it. If you plan to keep the car more than 6 years, you may wish to consider purchasing the remote start optional equipment. If <6 years, just use the app as it is more economical and also offers a bunch of other nice to have features. The 2 remotes that come with the RDX are standard key fobs without remote start capability.
Instructor
Joined: Oct 2011
Posts: 115
Likes: 19
From: Boston, MA
AcuraLink remote start feature free after a few years?
When we bought our 2019 RDX the dealer told us that after a certain number of years (I think it was four), the remote start capability would be left permanently enabled in the app. In other words, they said we wouldn't have to pay indefinitely for the feature. Has anyone else heard this?
2nd Gear
Joined: Jul 2019
Posts: 2
Likes: 0
I had this same problem. After a successful first connection of the app and then testing by starting, I started to get the error message which seems to indicate a connection or server problem. I did try to call a couple of times but did not get any useful help. I ended up stumbling on to the fix myself by going through the account set up and connection procedure. I had my previous vehicle still in the app and switched over to that car to take it out. Doing that caused the app to have me reconnect to the RDX. Once I went through that everything worked and has continued to do so. So, I backed into my fix but I am guessing that reestablishing the account might work for others. Here is what I am thinking others should try:
- On the app select the torso/face icon in the upper left corner of the home screen to access the Profile screen.
- Select the Account Setting link
- Scroll to the bottom of the screen and select "Sign Out"
- The "Get Started" screen should appear. Select "Sign In" and log back in.
I just did this and the app refused to accept the password that I knew to be good. I went through the "forgot password" process and put back the password then was able to get back into the account. I believe this also happened when I went through the first account reset. I think that, at least in my case, the problem has to do with account authentication on the Acura side.
I'm passing this on so that others with the problem can try and see if it helps but I could have just been lucky.
- On the app select the torso/face icon in the upper left corner of the home screen to access the Profile screen.
- Select the Account Setting link
- Scroll to the bottom of the screen and select "Sign Out"
- The "Get Started" screen should appear. Select "Sign In" and log back in.
I just did this and the app refused to accept the password that I knew to be good. I went through the "forgot password" process and put back the password then was able to get back into the account. I believe this also happened when I went through the first account reset. I think that, at least in my case, the problem has to do with account authentication on the Acura side.
I'm passing this on so that others with the problem can try and see if it helps but I could have just been lucky.
2nd Gear
Joined: Jul 2019
Posts: 2
Likes: 0
When we bought our 2019 RDX the dealer told us that after a certain number of years (I think it was four), the remote start capability would be left permanently enabled in the app. In other words, they said we wouldn't have to pay indefinitely for the feature. Has anyone else heard this?
Intermediate
Joined: Jul 2019
Posts: 37
Likes: 3
I’m not yet an owner (looking forward to be one next march). What acuralink tier do I need in order to have remote start? What does it cost (preferably in Canadian dollar)? I read all relevant pages on the website but couldn’t find a price nor a clear indication for remote start (locking/unlocking doors was clear tho)
Thanks! (1st post here
)
Thanks! (1st post here
)
Cruisin'
Joined: Jun 2019
Posts: 23
Likes: 3
Kebel,
This link that explains acuralink for US owners. Not sure if it applies to Canadians. Perhaps acura.ca has a similar page?
https://acuralink.acura.com/#/compat...2020&model=RDX
This link that explains acuralink for US owners. Not sure if it applies to Canadians. Perhaps acura.ca has a similar page?
https://acuralink.acura.com/#/compat...2020&model=RDX
Intermediate
Joined: Jul 2019
Posts: 37
Likes: 3
Kebel,
This link that explains acuralink for US owners. Not sure if it applies to Canadians. Perhaps acura.ca has a similar page?
https://acuralink.acura.com/#/compat...2020&model=RDX
This link that explains acuralink for US owners. Not sure if it applies to Canadians. Perhaps acura.ca has a similar page?
https://acuralink.acura.com/#/compat...2020&model=RDX
Cruisin'
Joined: Jun 2019
Posts: 23
Likes: 3
Intermediate
Joined: Jul 2019
Posts: 37
Likes: 3
Intermediate
Joined: Jul 2019
Posts: 37
Likes: 3
4th Gear
Joined: Aug 2019
Posts: 4
Likes: 1
From: Long Island
Acuralink is shit
Since getting my 2020 RDX, their stupid app works some days and other days it does not. It's really starting to piss me off since now I'm paying for it. The latest error message says something along the lines of "make sure your car is in a good coverage area". It's in the same god dam spot in my driveway that it's always been in. I expect this kind of crap from Ford or Jeep, not Acura.
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