Radio is loading on start up
#1
Radio is loading on start up
Once in a while the radio doesn't play on start up (maybe one in five starts). The 2nd info screen shows "loading..." until we press the touchpad. Anyone else experience this?
#5
WayTooManyAcuras
Happens a lot to me. You have to go back to the MAIN MENU and re select it. Lotta bugs in this head unit.
Trending Topics
#9
Add me to the list of people having the "loading" freeze. Good luck to all of us. Honda America is NOT very response to owner's issues. BARTRDX, perhaps the dealer could be more proactive and contact Acura Tech about the problem. This has happened to me as well. The dealer can't fix it so they give it back to the owner, shrugging their shoulders. GRRRRR!
#10
First post. First issue for me. Only had the car a couple hours and it does it each time I restart. Really annoying for what I just laid out .I'm fearful this is tip of the iceberg with the techy stuff.
#11
Burning Brakes
For the last week I've been listening to nothing but broadcast radio (AM or FM) and have never experienced this issue. Whatever it is it's not consistent.
FWIW I only have a USB drive connected in the center console, no phone.
FWIW I only have a USB drive connected in the center console, no phone.
#12
I am also having the Radio Issue. Going back to the Home Menu and selecting another source and then returning seems to fix it temporarily. Lets all hope there is an update soon.
Speaking of which how would the update process work? Wifi, USB Flash Drive, Dealer installed?
Speaking of which how would the update process work? Wifi, USB Flash Drive, Dealer installed?
#15
Advanced
I turn radio on and off, it comes right on.
I’m going to dealership next week and start the process. it’s probably a software fix which could take a while.
Has anyone noticed how slow the systems spool up when you start car. My opinion it is too long.
I’m going to dealership next week and start the process. it’s probably a software fix which could take a while.
Has anyone noticed how slow the systems spool up when you start car. My opinion it is too long.
#16
Racer
Agreed... This was also reported to Acura
#17
Pro
Join Date: Feb 2016
Location: Southwestern Pennsylvania
Age: 71
Posts: 562
Received 219 Likes
on
134 Posts
A little humor with my sound system...
Sirius XM had a little trouble starting so I switched to FM and back. Everything now OK.
Later in the day, the display was working but, no sound was coming from the speakers.
I tried switching apps and tried power off and on several times to no avail.
Stopped the car and restarted a few times. That didn't help either.
I put the car in the garage and let is sit for a couple of hours and then went for a ride to see if I had sound before heading for the dealer.
That's when I remembered that I had turned the volume all the way down at the drive-in bank.
The one thing I hadn't tried was the volume knob. The sound was never missing, just misplaced.
Another case of the defect being between the seat and the controls.
Sirius XM had a little trouble starting so I switched to FM and back. Everything now OK.
Later in the day, the display was working but, no sound was coming from the speakers.
I tried switching apps and tried power off and on several times to no avail.
Stopped the car and restarted a few times. That didn't help either.
I put the car in the garage and let is sit for a couple of hours and then went for a ride to see if I had sound before heading for the dealer.
That's when I remembered that I had turned the volume all the way down at the drive-in bank.
The one thing I hadn't tried was the volume knob. The sound was never missing, just misplaced.
Another case of the defect being between the seat and the controls.
#18
#19
Racer
The district service manager is now on speed dial for me.. After sending in videos, pictures and them having my vehicle for over 30 days, he said a system update is coming soon to address many issues. I spoke to him just last week, but he did not have an update.
#22
Advanced
Took car to dealer on Monday afternoon. They called Thursday and said problem was the tuner. Picked up car Friday sfternoon.
this am radio did same thing. Searching
Here is what I did
Started car
put in rever
put in drive
no radio
Its got to be software.
I don’t wait for car to spoil up info system
Ill take it in tomorrow
john
this am radio did same thing. Searching
Here is what I did
Started car
put in rever
put in drive
no radio
Its got to be software.
I don’t wait for car to spoil up info system
Ill take it in tomorrow
john
#23
I also get the following message in the HUD when trying to change channels using the left thumb wheel: System Error-Function Unavailable. (see related thread). I am also often unable to hang up a cell phone call using the same thumbwheel or the small touchpad. After taking in the car for both issues, the dealer stated that Acura has a fix in the works for all the infotainment issues. There is no information as to when this will occur. Essentially we're all stuck at this point.
#24
Advanced
The radio failed again this weekend.
Took it to dealer.
He is trying a system reboot.
you go to settings on main screen and do it ther.
It wile all radio and phone info clean.
We’ll see how that goes
Jb I
Took it to dealer.
He is trying a system reboot.
you go to settings on main screen and do it ther.
It wile all radio and phone info clean.
We’ll see how that goes
Jb I
#25
Suzuka Master
I noticed that if I have the audio screen on the right side of the screen and nav on the left side, the radio freezes at loading 100% of the time. If I swap them, it rarely freezes. So rediculous
#27
Burning Brakes
Join Date: Sep 2018
Location: Saint Augustine, FL
Age: 61
Posts: 768
Received 167 Likes
on
124 Posts
Acura is aware of the issue. No fix at this time. Need to wait for their software update to become available. Going to the dealer is a waste of time. Just call Acura and create a case number so you have it on record.
#28
Burning Brakes
After reading this post I set mine up the same way (Nav on left screen, audio on right). I've made 4 different trips since then (leaving the radio on in between) and nothing has happened - tried with both FM and XM, did not try with USB audio. Whatever it is it's not consistent across all vehicles, or if it is there's something we as drivers are doing different.
#29
Suzuka Master
After reading this post I set mine up the same way (Nav on left screen, audio on right). I've made 4 different trips since then (leaving the radio on in between) and nothing has happened - tried with both FM and XM, did not try with USB audio. Whatever it is it's not consistent across all vehicles, or if it is there's something we as drivers are doing different.
#30
It's funny how no one has reported this happening on a test drive. The biggest change after purchase is most will pair a phone to the vehicle. I'm wondering if that's throwing everything off on these things. I test drove and everything worked great. Then purchased a few days later. Again, everything worked fine. No issues till we got there phones paired up once the vehicle was home.
#31
Burning Brakes
Done - and can report that I had a 100% failure rate, although I suspect that 1 out of 1 would not be considered a valid sample size.
The right screen just sat there with the 'Loading' message and nothing happening - the right touch pad seemed to be unresponsive as well but the left side functioned normally with the little bit of playing I did. I pressed the 'Talk' button on the steering wheel and said "Tune AM 1270" - system took the command, tuned to the correct frequency and unlocked the right screen. Will play some more when I'm out next.
Kind of looking like a possible bug in the AM Radio app.
The right screen just sat there with the 'Loading' message and nothing happening - the right touch pad seemed to be unresponsive as well but the left side functioned normally with the little bit of playing I did. I pressed the 'Talk' button on the steering wheel and said "Tune AM 1270" - system took the command, tuned to the correct frequency and unlocked the right screen. Will play some more when I'm out next.
Kind of looking like a possible bug in the AM Radio app.
#32
Suzuka Master
Done - and can report that I had a 100% failure rate, although I suspect that 1 out of 1 would not be considered a valid sample size.
The right screen just sat there with the 'Loading' message and nothing happening - the right touch pad seemed to be unresponsive as well but the left side functioned normally with the little bit of playing I did. I pressed the 'Talk' button on the steering wheel and said "Tune AM 1270" - system took the command, tuned to the correct frequency and unlocked the right screen. Will play some more when I'm out next.
Kind of looking like a possible bug in the AM Radio app.
The right screen just sat there with the 'Loading' message and nothing happening - the right touch pad seemed to be unresponsive as well but the left side functioned normally with the little bit of playing I did. I pressed the 'Talk' button on the steering wheel and said "Tune AM 1270" - system took the command, tuned to the correct frequency and unlocked the right screen. Will play some more when I'm out next.
Kind of looking like a possible bug in the AM Radio app.
#33
Burning Brakes
Running around a bit yesterday (about a half dozen ignition cycles) and it reoccurred as described above but not 100% of the time. A couple of occasions it happened as above, 2 other times the right screen froze at 'Loading' but the radio started playing the previously set station anyhow, and the rest of the time everything functioned as it should. In all cases of 'Loading lock' a voice command would free it up.
My gut feel is it's something in the startup logic of the AM radio APP that's affected by other things happening during system initialization which could explain the inconsistent symptoms.
I'll now return to my normal listening protocol.
My gut feel is it's something in the startup logic of the AM radio APP that's affected by other things happening during system initialization which could explain the inconsistent symptoms.
I'll now return to my normal listening protocol.
The following users liked this post:
Stew4HD (11-09-2018)
#34
Burning Brakes
Just a quick addition to my above post. After the RDX was sitting all night I ran some errands this morning. Radio turned on normally, no 'loading' message and still tuned to the last AM station I was listening to last night.
This is the kind of stuff that causes software developers to drink.
This is the kind of stuff that causes software developers to drink.
Last edited by MI-RDX; 11-09-2018 at 01:42 PM.
#35
Racer
Just a quick addition to my above post. After the RDX was sitting all night I ran some errands this morning. Radio turned on normally, no 'loading' message and still tuned to the last AM station I was listening to last night.
This is the kind of stuff that causes software developers to drink.
This is the kind of stuff that causes software developers to drink.
#38
I am not able to consistently duplicate the issue. For me, FM also stuck on the "loading" a couple of times, same with AM, for the past week or so, with about 30 tries.
#39
Dropped mine at the dealer today for infotainment issues and a few other things they may actually be able to do something about. My service advisor said she’d never heard of these issues. I said I doubt I’ll be the last. I don’t expect them to fix it. Just wanted to get it noted as they fixed a couple cosmetic things. They gave me an ‘19 MDX tech as a loaner. I’m not impressed. Much prefer my temperamental RDX. Wife does too.
#40
Advanced
When I took mine in they too had no clue about radio issue. They replaced tuner. Didn’t fix it.
i am keeping radio in the large screen and not the right small one . No issue so far.
Biggedtvisdue is how long radio and navigation takes to load. My service technician says it’s wsy too long.
Hes talking with Acura techs. Got to be a software issue.
i am keeping radio in the large screen and not the right small one . No issue so far.
Biggedtvisdue is how long radio and navigation takes to load. My service technician says it’s wsy too long.
Hes talking with Acura techs. Got to be a software issue.