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My Infotainment System Freakout Moment

 
Old 02-11-2019, 07:33 PM
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Originally Posted by JB in AZ View Post
I don't use an iPhone, however, just a lowly Android: Samsung S8.
Ha! That's funny. (I have the same phone, by the way)
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Old 02-11-2019, 08:00 PM
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I use my iPhone X and it works fine
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Old 02-12-2019, 05:31 AM
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Potential buyers peruse forums like this before making a decision. If we want to be able to sell our cars, either soon or eventually, without taking a major loss, we need to avoid going off the deep end as we express our frustrations.

“Nightmare” cars have engines that put out huge amounts of pollutants while claiming to be clean (Looking at you, VW/Audi), or explode on impact. The RDX bugs are as annoying to me as to anyone, but they will be fixed, especially with appropriate pressure from current owners.
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Old 02-13-2019, 01:06 PM
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Originally Posted by tangible View Post
Potential buyers peruse forums like this before making a decision. If we want to be able to sell our cars, either soon or eventually, without taking a major loss, we need to avoid going off the deep end as we express our frustrations.

“Nightmare” cars have engines that put out huge amounts of pollutants while claiming to be clean (Looking at you, VW/Audi), or explode on impact. The RDX bugs are as annoying to me as to anyone, but they will be fixed, especially with appropriate pressure from current owners.
While problems with the infotainment system may not be in the "nightmare" category to you, as a current owner of a 2014 RDX (and a potential buyer of a 2019), reading some of the stories about less than helpful service reps causes me concern. And having sales reps tell falsehoods about Android Auto is quite annoying (I was told "any day now" at the Portland Auto Show last month). The only Acura dealer near me is an hour away - having to make frequent trips there to get "Could not duplicate the problem" would not be fun.

All this is why I've been spending time at the Honda Passport forum.
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Old 02-13-2019, 01:22 PM
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Originally Posted by davisinla View Post
All this is why I've been spending time at the Honda Passport forum.
GP? Is that you??

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Old 02-13-2019, 01:39 PM
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Originally Posted by Sounds View Post
GP? Is that you??
Guilty.

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Old 02-13-2019, 01:43 PM
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Originally Posted by davisinla View Post
Guilty.
Nice.
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Old 02-13-2019, 01:46 PM
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Originally Posted by Sounds View Post
Nice.
When I joined this forum (back in 2006 ) I was living in LA.
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Old 02-13-2019, 02:28 PM
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Originally Posted by davisinla View Post
While problems with the infotainment system may not be in the "nightmare" category to you, as a current owner of a 2014 RDX (and a potential buyer of a 2019), reading some of the stories about less than helpful service reps causes me concern. And having sales reps tell falsehoods about Android Auto is quite annoying (I was told "any day now" at the Portland Auto Show last month). The only Acura dealer near me is an hour away - having to make frequent trips there to get "Could not duplicate the problem" would not be fun.
I've been reading this forum since my wife decided on a 2019 RDX. I'll be purchasing end of this month/early March. I visited my local Acura dealer for a couple test drives. When I asked about Android Auto, my dealer said "probably not for at least a year." I think he's probably right.
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Old 02-13-2019, 02:35 PM
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Originally Posted by DarkNinja75 View Post
I've been reading this forum since my wife decided on a 2019 RDX. I'll be purchasing end of this month/early March. I visited my local Acura dealer for a couple test drives. When I asked about Android Auto, my dealer said "probably not for at least a year." I think he's probably right.
Yea, he's probably being honest. My gut tells me that it will be on the 2020.

I enjoyed the test drive - a combination of freeways and mountain road twisties. But, like some reviews have indicated, I thought the brake pedal was a little mushy. Did you think so?

If the Passport doesn't work out for me, I'm hoping that the 2020 RDX will be free from bugs. I've been spoiled by my near perfect 2014 (70,000+ miles).
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Old 02-13-2019, 02:45 PM
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Originally Posted by davisinla View Post
Yea, he's probably being honest. My gut tells me that it will be on the 2020.

I enjoyed the test drive - a combination of freeways and mountain road twisties. But, like some reviews have indicated, I thought the brake pedal was a little mushy. Did you think so?

If the Passport doesn't work out for me, I'm hoping that the 2020 RDX will be free from bugs. I've been spoiled by my near perfect 2014 (70,000+ miles).
what I donít get, is as a programmer this really is as simple as a 1 man task to implement the touch pad to work with android auto, it is not that freaking difficult
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Old 02-13-2019, 03:12 PM
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Originally Posted by Dereileak View Post

what I donít get, is as a programmer this really is as simple as a 1 man task to implement the touch pad to work with android auto, it is not that freaking difficult
I can understand a slight delay... but this is crazy.
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Old 02-14-2019, 02:04 PM
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Originally Posted by davisinla View Post
Yea, he's probably being honest. My gut tells me that it will be on the 2020.

I enjoyed the test drive - a combination of freeways and mountain road twisties. But, like some reviews have indicated, I thought the brake pedal was a little mushy. Did you think so?

If the Passport doesn't work out for me, I'm hoping that the 2020 RDX will be free from bugs. I've been spoiled by my near perfect 2014 (70,000+ miles).
I found the opposite - the brake pedal was stronger than I'm used to ('15 Forester, '14 G37).
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Old 03-24-2019, 10:30 PM
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OK!

First this should be a sticky.

I had a lockup with the new acura update, latest ios, genuine apple cable... still beeped and locked up.... Was reading on here to find the correct fuse, when i saw this 'hack' to reboot the system... Like some others - I had to do it twice, BUT IT WORKED...

Thanks Again,
-Stan
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Old 03-25-2019, 12:47 AM
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I had a "System Error: function not available" message on the HUD when trying to change channels using the left thumb wheel. It went a way when I manually changed a station. GRRRRRR!
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Old 03-25-2019, 07:26 PM
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Thank you for this! I was going to pull the fuse or disconnect the battery but I thought I better check the forum first. I sure am glad I did!! Thanks!!
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Old 03-25-2019, 07:55 PM
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Originally Posted by Havasubum View Post
I had a "System Error: function not available" message on the HUD when trying to change channels using the left thumb wheel. It went a way when I manually changed a station. GRRRRRR!
Happens to me everytime I start the car playing XM. Have to change to FM and back to XM.
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Old 03-25-2019, 09:29 PM
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I was able to reboot the system using the 3 button method, but now I am missing the Radio icon. It is not on the 2nd screen or in the quick apps from the steering wheel. Any idea on how the get the Radio icon back on the home screen?
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Old 03-25-2019, 09:36 PM
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Originally Posted by achong507 View Post
I was able to reboot the system using the 3 button method, but now I am missing the Radio icon. It is not on the 2nd screen or in the quick apps from the steering wheel. Any idea on how the get the Radio icon back on the home screen?
Reboot it again. It often takes two times.
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Old 03-26-2019, 10:50 AM
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Originally Posted by JB in AZ View Post
Reboot it again. It often takes two times.
2nd reboot did the trick. Thanks!!
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Old 03-26-2019, 06:24 PM
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Put me on the list. Loud beep and system lockup while driving using Apple Car Play. I have 300 miles on this new RDX. I have also had at least 4 times where the left scroll wheel wonít advance my presets. Ugh.
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Old 04-01-2019, 09:23 PM
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Originally Posted by Njbrandon View Post
Happens to me everytime I start the car playing XM. Have to change to FM and back to XM.
Just spent 15 days on the road, learned the following: When the "System Error..." occurs (which is frequently), turn the audio system OFF using the left hand steering wheel switch, wait a couple of seconds, then turn it back on with the same switch. Wait a few seconds after the power returns, then the glitch is gone. Works every time.
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Old 04-02-2019, 07:17 AM
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Originally Posted by MT-RDX View Post
Just spent 15 days on the road, learned the following: When the "System Error..." occurs (which is frequently), turn the audio system OFF using the left hand steering wheel switch, wait a couple of seconds, then turn it back on with the same switch. Wait a few seconds after the power returns, then the glitch is gone. Works every time.
That is awesome and I will be trying that for sure. It's about 75% of the time for me when I try to use the preset skip where I get that error!
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Old 04-13-2019, 08:56 AM
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Re-posting from EE4Life

BTS190401
Radio Stays On with Ignition OFF
Affected Vehicles: 2019 RDX - ALL
http://www.urvi.net/forumfiles/SB/BTS190401.PDF
http://techinfo.honda.com/rjanisis/p.../BTS190401.PDF
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Old 06-18-2019, 02:34 PM
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Same problem here

I typically drive with CarPlay and Waze open, usually with either Apple Music, FM radio, or Apple podcast running.

Initially it was very occasional, Apple Carplay would disconnect and reconnect. Irritating, but no big deal. In February, there was a software update that I was hopeful would fix the issue, but instead it seemed to make it far more frequent. A few weeks ago it had gotten so bad I couldn't even use CarPlay. I took it into my dealer, they said they couldn't replicate the issue and so they reset the system (causing me to lose all my preferences). It seemed to go back to less frequent after that. Then last week, and now again this morning, I had the full freeze that others on this forum have mentioned. Turning the car off and opening the door didn't resolve it. Had to do the "three button" reset. When it rebooted, had no AM or FM radio in the menu. Did the three button reset again and it was fixed.

I otherwise love this car. But I'm finding the infotainment extremely frustrating.

Acura, please fix. Please.
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Old 06-18-2019, 02:54 PM
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For reference, I have posted two videos of this morning's issue:

Part 1
<iframe width="560" height="315" src="https://www.youtube.com/embed/qVJ3Ogt04ps" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Part 2
<iframe width="560" height="315" src="https://www.youtube.com/embed/uArcdRn77N4" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
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Old 06-18-2019, 03:00 PM
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Sorry, the embedded links didn't work, but here are the links directly:


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Old 06-18-2019, 07:35 PM
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Originally Posted by JayDub_YYC View Post
Sorry, the embedded links didn't work, but here are the links directly:

Part 1

Part 2
Thanks for the video. It has been discussed before that you may need to do the 3-finger reboot twice to get the system to come back.
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Old 06-19-2019, 11:31 AM
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That's unfortunate for you to feel this way. I just purchased my new 2019 Acura RDX-Advanced package and feel the same way. I never had such a horrible experience. I love the ride; but, the infotainment system is just not working properly enough to enjoy the whole driving experience.
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Old 06-19-2019, 11:35 AM
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Despite clicking on to the link, it says access is denied unfortunately.
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